Reviews
This profile includes reviews for First National Bank of Omaha (FNBO)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 175 Customer Reviews
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Review fromLawrence D
Date: 06/13/2024
1 starLawrence D
Date: 06/13/2024
Their BP Me rewards visa is a joke. They advertise after 60 days, 15 cents off gasoline purchases. Well some of the stations don't honor that and charge you full price, others don't give you the full 15 cents off. Their online customer service that they say you could contact is not in service. What kind of lousy way is this to run a business? Not surprising how all of their reviews are one star!
First National Bank of Omaha (FNBO)
Date: 06/14/2024
Lawrence, we're sorry to hear our services have not met your expectations, and appreciate you taking the time to bring your concerns to our attention. If you are not receiving the
discount for using your BPme Rewards Visa card at a BP station, we will issue a
statement credit within 10 business days of the transaction posting to your
account. If it has been more than 10 business days, and you do not see the
credit, you can call us at 888-530-3626, or submit a secure message after
logging into your account from our full website, and our Specialists will be
happy to look into this further.Review fromBrooke Q
Date: 06/07/2024
1 starBrooke Q
Date: 06/07/2024
The staff at FNBO is the only reason we have stuck with this bank since it bought over our local Wyo State bank. If you have a business account and have any desire to move money around or use any basic functionality tools that any other online banking would have.....it does not exist. The online banking webpage is literally from 2010. The most progressive thing you can do is send money through Zelle. Oh wait, you also cannot do that if you have a business account.
They need to stop popping branches up everywhere and spend money on their own platforms for customers.First National Bank of Omaha (FNBO)
Date: 06/11/2024
Brooke, we are sorry to hear our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed your expectations, and you may rest assured your feedback has been shared appropriately. If you have any other questions or concerns, you can always call us at 800-642-0014, and our Specialists will be happy to help.Review fromJason E
Date: 06/03/2024
1 starJason E
Date: 06/03/2024
If I could give less than one star I would. I don’t use this card very often, but I recently found that I was 30 days late for a charge I made. Immediately I scheduled payment and called customer service because they had shut my card off. They said that they won’t turn it back on until the payment is processed.
They didn’t send a single email, text, phone call, or mailing indicating that I owed. In 10 years with this company, I’ve never made a late payment. I’m canceling this as soon as my payment processes. Both times I called, they transferred me to collections.
Tracey and Shelley are unprofessional and lied over the phone. When I asked to speak to someone in operations about their communication policy, she said I could write a letter.
NEVER USE THIS COMPANYFirst National Bank of Omaha (FNBO)
Date: 06/04/2024
Jason, we're sorry to hear that our services have not met your expectations, and appreciate you taking the time to bring your concerns to our attention. Our goal is to provide an excellent standard of service, and your review will be used to help improve our services in the future. If you have any other questions or concerns, you can always call us at 888-530-3626, or submit a secure message after logging into our website.Review fromThomas S
Date: 05/29/2024
1 starThomas S
Date: 05/29/2024
poor customer service. I will never use card again. twice the fraud department declined card for no reason. Representative of fraud department was rude and divisive. made excuses. just read from script provided.First National Bank of Omaha (FNBO)
Date: 05/30/2024
We are sorry to hear about your experience. Our goal is to exceed your expectations, and you may be assured that your review has been shared appropriately to help improve our services in the future. If you have any other questions or concerns, you can always call us at 888-530-3626, or submit a secure message after logging into your account from our website.Review fromStephanie B
Date: 05/22/2024
1 starStephanie B
Date: 05/22/2024
FBNO Money Sucker's
Don't do any business with them you will regret itFirst National Bank of Omaha (FNBO)
Date: 05/29/2024
Stephanie, we're sorry to hear that our services do not meet your expectations. If you would like to further express any concerns or issues you are having, and allow us to address them to the best of our ability, you can call us at 888-530-3626, or submit a secure message after logging into your account from our full website.Review fromWilliam M
Date: 05/16/2024
1 starWilliam M
Date: 05/16/2024
Paid off an account with this company. After three months thinking I owed them nothing, I got a report from my credit monitoring company telling me that I was past due! Owed them late fees and interest due for three months totaling 40.00. I was surprised, but I'm busy, so I paid it in full online. I never had gotten any communication from this bank that I owed them anything! No email, no text, no phone call, nothing! Today, more than a month after I paid them the fees, my credit report showed that all credit bureaus had been contacted, and my score dropped tremendously. I called American Express, (my credit monitoring service), and I was told that I would have to talk with FNBO. Customer service tells me that nothing can be done about their incapability of communicating with me. I highly recommend that any consumer stay as far as possible from this bank. I can tell that the customer service people are overwhelmed by complaining customers. Horrible experience, will not use them again. The customer service agent that I spoke to last, her name was Tuesday!, told me that she understood that I had not been notified of the past due balance, and agreed to credit my account for the amount that I had paid in past due and interest fees. My concern is the report made to the credit bureaus, which is something I was told that they could do nothing about. CRAZY!
These people don't want good business. They want people that can't pay them on time, so that they can charge additional fees.
TERRIBLE BUSINESS MODEL and PRACTICES! There is NO POINT in calling customer service. They are simply in a bad situation, and I believe that they know it. Had to give them one star- I chose to give them none.First National Bank of Omaha (FNBO)
Date: 05/20/2024
William, we are sorry to hear that our services have not met your expectations, and appreciate you taking the time to bring your concerns to our attention. Our goal is to achieve your expectations, and you may rest assured that your review has been forwarded to help improve our services in the future. If you have any other questions or concerns, you can always call us at 888-530-3626, or submit a secure message after logging into your account from our website.Review fromCb B
Date: 04/23/2024
1 starCb B
Date: 04/23/2024
Horrible bank to work with! Super high fees too! After they charged me 450$ in cash advance fees for 2700$,they lowered my balance from 14000 to 2700 without any warningFirst National Bank of Omaha (FNBO)
Date: 04/25/2024
We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. If the decision is made to lower an account's credit limit, a letter is mailed explaining the factors that led to the decision. If you have additional questions or concerns, or do not receive this letter, you can always call us at 888-530-3626, and our Specialists will be happy to help.Review fromJana H
Date: 04/18/2024
1 starJana H
Date: 04/18/2024
I’ve been customer with them for YEARS, nearly a decade I think. LARGE credit limit. I didn’t use it so they closed it without any warning and NEGATIVELY drove my credit score down.First National Bank of Omaha (FNBO)
Date: 04/19/2024
Jana, we appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. Our goal is to exceed your expectations, and your feedback will be used to help improve our services in the future. If you have any other questions or concerns, you can call us at 888-530-3626, and our Specialists will be happy to help.Review fromMICHAEL D
Date: 04/16/2024
1 starMICHAEL D
Date: 04/16/2024
Bunch of crooks!! Someone took my credit card number and charged $520.00. FNBO said I did it. After guaranteeing to pay it and assuming the responsibility. They lied.First National Bank of Omaha (FNBO)
Date: 04/19/2024
Michael, we're sorry to hear that our services have not met your expectations, and appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed your expectations, and your feedback will be used to help improve our services in the future. For questions or concerns about a fraud investigation, or to see what options may be available, we would recommend reaching out to the number on any letters you received, or calling us at 888-530-3626 so one of our Specialists can direct your call appropriately.Review fromYana G
Date: 04/15/2024
1 starYana G
Date: 04/15/2024
Horrible Customer Service, No Feedback, and Rude Responses. When I expressed my concerns, the response was dismissive, stating that as a private bank, they can do as they please with my money.First National Bank of Omaha (FNBO)
Date: 04/16/2024
We're sorry to hear that the service you received did not meet your expectations, and we appreciate you taking the time to bring your concerns to our attention. Our goal is to exceed your expectations, and your feedback will be used to help improve our services in the future. If you have any other questions or concerns, you can always call us at 800-642-0014, and our Specialists will be happy to help.
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