Business Profile
Event Ticket Sales
Box Office Ticket SalesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Box Office Ticket Sales's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.19/5 stars
Average of 63 Customer Reviews
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Review fromRheo B
Date: 05/26/2025
1 starTerrible Company. Charged 300% over face value of tickets AND added a $20.65 service fee per ticket. Refused to cancel purchase. What I learned should have cost me $253 cost me $1,009. Total scam.Review fromJames K
Date: 05/13/2025
1 starJames K
Date: 05/13/2025
The worst ticket buying experience ever. Bought tickets for a Detroit Tigers game, got a confirmation number and my credit card was charged. At that point all should be good except it wasn't. The day of the game I go online to get my tickets and they're not there. I checked my email and I had a cancellation notice which read: Due to high demand for this event within a live marketplace, the tickets you were interested in are no longer available from the seller who listed the tickets on our site.
When I called the agent said that someone else ordered the tickets at the same time and they got the tickets. Her excuse was, "we sent you a cancellation email a half hour after you ordered them." Well, I shouldn't have to look for a cancellation email after I have a confirmation email with order number and you've billed my credit card. She did nothing to fix the issue and I had to go to StubHub to get new tickets 3 hours before the game.
I've been to Superbowls, NBA finals, World Series, Stanley Cup finals, US Opens, Ryder Cup and to many concerts to mention and this has never happened before. I've never been given a confirmation email and had my credit card charged and then had it cancelled. If they're system can't support online orders and keep seats from getting double booked, then they have no business reselling tickets.
I will be sharing this story with everyone I talk with to make sure no one has the same experience I did. I will also be leaving reviews in as many places as I can so people stay away from this ticket reseller.
Make sure you use reputable resellers so you don't have the same issues I had.Box Office Ticket Sales
Date: 05/14/2025
Thank you for contacting Box Office Ticket Sales. NO customer by this name or email address has purchased tickets from our company so the experience they described in their review is in no way a reflection of our business and this review should be deleted from our profileReview fromMartin M
Date: 04/09/2025
1 starMartin M
Date: 04/09/2025
These low life’s are a rip off. Price gouged on tickets at 3x face value plus crazy fees.
Tickets not available until 2 days before show is BS especially when buy months in advance.
Called their customer service which is no service at all. Stay away and block their site so no one gets confused from real box offices.Box Office Ticket Sales
Date: 04/11/2025
Box Office Ticket Sales has transparent pricing. All fees including the price of tickets, service fees, delivery fees and any applicable taxes are clearly itemized at checkout and must be agreed to by all customers including this one before authorizing their purchase online. The time to question these fees was before completing the checkout process and not afterwards. Additionally every page of our website including checkout clearly states that we are a resale marketplace and that prices can exceed face valueReview fromKen S
Date: 04/03/2025
1 starKen S
Date: 04/03/2025
Biggest scam going! We thought we had purchased from the grand ole opry ticket box office but turned out to be these scammers!!! There was severe weather and flooding in Nashville so, since we are in Alabama, we were advised to cancel our trip. We spent the next 3 hrs being transferred from one business to another and no one could tell us who sold us the inflated tickets!!! Do not buy from this pathetic and immoral “business”!Box Office Ticket Sales
Date: 04/07/2025
Box Office Ticket Sales is a resale marketplace. All customers including this one agree to and know the terms and conditions of their purchase and that is that all sales are final. Our customer spoke with one of our amazing services agents on Thursday, they were not given any runaround as they've indicated and they were advised last Thursday that they would not get a refund unless the event was cancelled due to the weather. It should be noted that the event did take place as scheduled.Review fromCrystal R
Date: 03/24/2025
5 starsMy hubby and I bought last minute tix to lakers vs magic and tickets came in a few minutes before the game started.. we got in fine and paid less than what the other sites were charging. I was a little nervous because of the reviews but just trusted the process.. lolReview fromJustin G
Date: 01/31/2025
1 starJustin G
Date: 01/31/2025
This business is a scam. They charged me 5x the price from the box office, plus service fees. I called within 10 minutes to get a refund and they stated it was not their policy to give refunds. This is not “buyers remorse,” this is an attempt to warn fellow consumers about a business which takes advantage of people’s ignorance. I will never use this predatory business again.Box Office Ticket Sales
Date: 02/04/2025
Box Office Ticket Sales is a leading resale marketplace. Every page of our website very clearly states that tickets are being sold above face value. All customers including this one must agree to an itemization of fees prior to authorizing and completing their purchase. The time to question the price is before completing a purchase and not afterwards. We hope our customer enjoys their event next weekendReview fromBrandi W
Date: 01/11/2025
5 starsBrandi W
Date: 01/11/2025
So my wife got excited and ordered tickets thru this site without doing a little research. After me looking into the site (after seeing our tickets wouldn’t be available until the day before the show) I have been in full panic mode for the past 2 1/2 hours because of other people’s reviews. As I’m reading how to cancel my order my wife receives an email our tickets were sent to her email. Yes she paid a little bit more than other sites but not wayyyy more. I know everyone else has had a bad experience but ours was pretty great.Box Office Ticket Sales
Date: 01/13/2025
Thank you for posting your review and we truly hope you enjoy your event !Review fromca W
Date: 12/30/2024
1 starca W
Date: 12/30/2024
Do Not Use this company. They have a 200% markup on ticket sales. Bought 2 tickets for Hamilton. Grossly overcharged and refuse to take my calls. I tried to contact them to discuss the mark-up and they blocked my number. DO NOT USE THIS COMPANY. CALL THE VENUE INSTEADBox Office Ticket Sales
Date: 01/02/2025
Box Office Ticket Sales is a leading resale provider of event tickets. All customers including this one know they are purchasing from a resale marketplace and all customers including this one must agree to an itemization of costs and fees associated with their purchase before we complete their order. The time to question this is before giving that authorization and not afterwards with a case of buyer remorseReview fromKatie M
Date: 12/09/2024
1 starKatie M
Date: 12/09/2024
I am the conductor of a women's ensemble. The chairperson of our "fun development" committee purchased tickets for us to see Moulin Rouge in DeVos Hall in Grand Rapids on Friday, Jan. 31, 2025. I had asked her to order through the Broadway Grand Rapids Group Tickets phone number I had emailed to her, but somehow she ordered through these scammers by accident. She purchased 13 for a total of $1,311.39, when we could have gotten them for a total of $403 through the correct ticket agency. Box Office Ticket Sales needs to cancel our tickets and refund our money. We have both tried contacting them many times, but they say they have no record of our order. Each time we try to contact them we are on hold for at least 10 - 30 minutes or more. Refund us our money please!Box Office Ticket Sales
Date: 12/11/2024
Box Office Ticket Sales is a leading resale provider of event tickets. Our customer who is not the individual that wrote this review had multiple interactions with our sales team. Each and every time we were crystal clear we were not the venue and that they were purchasing tickets from a resale third party marketplace. Furthermore, every customer including the one that completed this purchase must agree to an itemization of all costs and terms and conditions associated with purchasing from a resale marketplace. We are unclear as to why the customer or their friend is demonstrating any confusion however the tickets have been transferred already and we can see that the customer who made the purchase has already shared them out. No refund will be providedReview fromJill S
Date: 12/07/2024
1 starJill S
Date: 12/07/2024
Called at 11:04 am today to purchase 4 tickets to the Nutcracker at the Koger Center locally. I have a handicapped niece that also needed accommodations. A man helped me, sent me a text, e-mail, and charged me $237. Called at least three times as I had no tickets. Got hung up on, left on hold. One hour before the venue, I called and was very blunt about what I expected. Was told “we will send them as soon as the venue releases them.” Minutes later my phone rings and they tell me they cannot fulfill my order. Said I would get a refund. What????? I called the Koger Center and they stated I used a third party to obtain my tickets. Stated they had plenty of tickets, just to come on then. I paid…..wait for it….$47 for four tickets that I paid $237 for earlier that day!!! I am not done yet with this company. Total inconvenience, overcharge, and no product to show for it. I’ve emailed to speak to a manager. When I asked the girl on the phone for one she said they didn’t have one. Then hung up on me. I have my email to prove and a text as well.Box Office Ticket Sales
Date: 12/12/2024
Box Office Ticket Sales is a leader in the secondary market event ticket industry and we help over 300,000 customers and nearly 1 million fans attend live events each year. We rely on a vast network of partners to fulfill customer orders and in the very rarest of instances we're unable to do so. Immediately upon finding this out we voided our customers transaction and notified them of this. While it wasn't their ideal solution, it was the only solution and no matter how many times the customer requested to speak to a manager that would not have changed the result. Our customer was not charged for their purchase.
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