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Business Profile

Health Club

Blue Moon Fitness

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Blue Moon Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Moon Fitness has 5 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2025

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Planned to go out of the country for a 6 month mission trip. After I initially left, I contacted Blue Moon fitness to cancel my membership, since I wouldn't be here to use it. They said they could not cancel over the phone and that I would have to go in person or send a certified letter. Got the address for the main location from someone at the ***** ***** location. Since I was already gone, a certified letter was sent, to the main office, on January 28, 2025. I checked the tracking on my certified mail receipt. The post office tried to deliver to them on 1/30/25 but says "no authorized recipient available". So either they refused to sign for it or never picked up the certified letter after notice was left. I would like them stop taking money out of my account and cancel my membership.

      Customer Answer

      Date: 03/15/2025

      SInce Blue Moon fitness did not accept or pick up the certified letter (for canceling membership), and the letter was returned, my mother hand delivered the certified letter to the main Blue Moon Fitness location on Feb 17th.   They said they would get it canceled.  They said the official cancel date would be 2/28, since the certified letter was post marked 1/28/25 (guidelines state 30 day notice).  A payment came out of my account on February 28th, which I expected, but another payment came out on March 14th.   Those payments should've stopped February 28th.

    • Initial Complaint

      Date:01/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue Moon Fitness Center in Bellevue NE continues to charge membership fee despite cancellation of membership.
      **** ***** paid for gym membership for ****** ***** (son) since 2020.
      ****** ***** cancelled membership in August 2024 and received email from company acknowledging cancelled membership.
      Credit card account listed below continues to be billed every 2 weeks for $16.95 since cancellation including December 2024; despite ****** continued complaints to Blue Moon location since October.

      Business Response

      Date: 01/22/2025

      Good morning, ****,

      Thanks for contacting us, but I will offer that we have no record of anyone contacting the business prior to you contacting the BBB.  That doesnt nevessarily speed things up, as some of their emails end up in spam and the best way to resolve things is one-on-one. 

      Because your son is an adult (** years old), we cannot discuss his account with anyone without his consent. I'm sure you understand the privacy issues involved.

      We did reach out to ****** and have resolved the issue.

      Thank you, and it appears you have raised a remarkable young man.  It's tough to get people to care of their health in the here and now, I think getting people to take care of their souls in the afterlife is an much bigger challenge.

      Yours in health,

      **** ******

    • Initial Complaint

      Date:11/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost my job August 27th 2024 and canceled my blue moon fitness membership in person that same day in person, now I just got a call today November 23 2024 almost 3 months later stating I owe 209 dollars even though I canceled my membership which I was told a manager was going to call me and never did, as I told the lady that I was unemployed she stated that it will go to collections then since I can’t pay it even though it was canceled

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged me $104 dollars today.

      Business Response

      Date: 10/29/2024

      Member is past due and was billed amount owed. 

    • Initial Complaint

      Date:08/27/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After I cancelled personal training the payments continued to come out of my account. The payments have now stopped, but I have been trying to get a refund on the payments that were made after I cancelled. I have spoken with two managers and neither one of them call me back with an answer. I am owed $660.00

      Business Response

      Date: 09/08/2024

      ******, I understand your frustration and will work to help you.  But it is Sunday, so I am a bit hamstrung.

      If you can go back through your phone and determine when you called or if you remember who you spoke with, that will REALLY help me.

      In the meantime, can you please email ************************* and copy the following people:

      ********************************

      **************************

      ************************  (this is me)

      The BBB system does not give an option to email this to personnel, or I would do this myself.   I cannot see any of your contact info in this window...

      On another note, we are moving to using AI to answer our phones.  It will help us get more accurate info to anyone who calls in, and give us a better chance to audit the conversations.  The quality of staff has dropped dramatically since Covid and we are working to find solutions to the new challenges we face.

      Customer Answer

      Date: 09/09/2024

      I have been contacted by the General Manager and he has told the gym manager to "look into the situation" and keep in contact with me. 

      We shall see. 

    • Initial Complaint

      Date:08/26/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father recently passed away. We called Blue Moon to cancel his membership and were told they would have the manager return our call. The manager conveniently did not return the call and allowed another month of fees to be taken from the account. Upon seeing the charge I was told that we had to come in to cancel and that 30 days notice is required to cancel.

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue moon has refused to cancel my membership. I have personally gone in like they have said and sign two different paperwork and was explained this would be ok. One was a paper with name and signature. The front desk stated the manager was busy to get the other information but would call if issues. The next month billed. I went in the second time once again printed and signed a piece of paper requesting cancellation. The next month billed. Called the maple branch spoke to someone who says I have to came back in and sign again and he would not let me explain the situation and refused to get me information to speak to corporate. In fact both center and maple refused to give me any information. They also stated supervisor will call in the past if there were issues no no contact. They are taking peoples money. Also as of now will not refund the past months.

    • Initial Complaint

      Date:07/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was told that after my 12 week program was completed, I would have to renew another contract if I wanted to continue with personal training. Never signed a second one and kept getting charged as if I had. 2 extra payments have been taken from my account without my consent totaling (492 dollars.) Instead of 6 bi weekly payments there was a total of 8. On top of that, the trainer kept canceling more often than rescheduling so everything feels scammy. I had to tell her to reschedule if not it wouldn’t get done and didn’t get done in multiple occasions. I want my money back.

    • Initial Complaint

      Date:06/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue Moon fraudulently drafted $300 out of my account on 6/20/2024. On 6/21/2024 ****** the Store Manager at Blue Moon in Bellevue said " you should not of been charged that and yes you will get a refund. Also, we are looking into this because it looks as though you were over charged even more". I was so happy to hear i would be getting my money back. He said it would take a week. Now it is being said 3 weeks and they cannot provide me with anyones name that is in corporate that can help? 3 weeks is a long time. I have bills i have to pay now. When you call the corporate number they are rude and refuse to give you any higher ups phone number? **** ****** can you call me?

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for my free tour in February and had signed up with the promise of 1 month free. I did not have my check book so he agreed to take a credit card. My first payment was set to be in April. I went in for my coaching session and was harassed to purchasing coaching that I did not sign up for. I noticed then that they had withdrawn a payment from my credit card. I cancelled with the manager in a text. He said he would take care of the payment.

    Blue Moon Fitness is NOT a BBB Accredited Business.

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