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Business Profile

Health Club

Blue Moon Fitness

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

This profile includes complaints for Blue Moon Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Moon Fitness has 5 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue Moon Fitness withdrew $*** from my bank account. When I asked what this was they said it was for personal training. I never signed up for personal training and even the main personal training manager said he didn't sign me up. I asked him about it and he says he doesn't know what happened. I have not heard back *** * **** ******* *** ****** *** **** **** ******* *** **** *****.

    • Initial Complaint

      Date:02/22/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been members for years and have recently decided to end our contract with them. We have tried calling and sending a letter. Apparently the first letter did not arrive so they are requesting another letter. We are just wanting to cancel our membership. They have made it extremely difficult. I was on my way to cancel 2 weeks ago and they called to tell me that no one there could process the request. I turned around and was almost home when they called back and said someone just came in to handle it. ** **** **** **** *** the entire process seems ridiculous. The bank account associated with them has been closed, so the charges continue to accrue against an account that is no longer active. Even though the account is closed, they continue to try and get funds for a service we are no longer using. The entire process has been a headache and I don't understand how a business can continue to operate like this.

      Business Response

      Date: 03/07/2023

      The only name I see in this communication is ***** ******.  Please contact me directly at ************************ and I will help resolve any issues.  

      We have been in business since 1989 and are very proud of our long history of serving the community.  We are not perfect, but always do our best to serve our members.

      Thank you,

      Joel ******

      Customer Answer

      Date: 03/07/2023



      Complaint: ********



      I am rejecting this response because: I would like all correspondence done through BBB. I would like a copy of the contract that was originally signed by myself and Madeline ****** (My wife). They recently charged her almost $***** and I'm not sure how they got her banking information. Like I mentioned in a previous e-mail, my closed account was the only one that was set up to be charged. 



      Sincerely,



      Tanner *******

      Customer Answer

      Date: 04/06/2023

      They are continuing to try and contact me. I messaged on March 7th and did not receive any correspondence back. Can you please advise on the next steps? They say I owe money, but they already took $** out of my wife’s checking account. My last question was how they received my wife’s checking account information, because we had only used mine at the time. I need an answer on this. Thank you.

    Blue Moon Fitness is NOT a BBB Accredited Business.

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