Complaints
This profile includes complaints for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ham meal for a housebound couple for their Christmas dinner. The delivery date was 12/23. The side dishes arrived but no ham was included. One of the recipients called and was told the ham would arrive on 12/27. The intent was to provide this couple with a lovely Christmas meal. I called to express my disappointment and was told that now the ham won't arrive until 12/29.
Business Response
Date: 12/29/2023
This is in response to your complaint with the Better Business Bureau. We are extremely disappointed to hear this item was missing from your order. The ham has been replaced, and we've sent you a $30 gift card for a future purchase. Since this was intended to arrive before holiday and the main item was missing, I have refunded your entire purchase back to your credit card as well. This is not at all the experience we strive to provide to our customers, and I'm truly sorry we failed here. We appreciate your business and hope to serve you again soon. Thank you.Initial Complaint
Date:12/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 24th I visited the Omaha Steak Company website to purchase a gift for a family member for the holidays. I purchased the Deluxe Gift with upgrade totaling $169.98. Upon checkout there was an option for ***** *** which I used. Upon completing the steps for ***** *** I was charged the $169.98 and was immediately kicked back to the order menu on the website. Although the charge was accepted (and posted not pending) I did not receive a order confirmation of any kind. Being that it was the holidays I was not able to call Omaha Steaks until 12/26. Once I was able to call and speak to someone directly there was no history of my purchase and the gentleman I spoke to stated that they did not take ***** *** as a form of payment. After two long holds the service agent came back with a solution. Which was you need to buy the item again and the first charge once the company sees that you made a charge via ***** *** will "LIKELY" be refunded or to dispute the charge with my bank. He was not able to provide me with a time frame nor would not let me speak with a supervisor. He was happy to take my money again and was very satisfied with an "oops" instead of working to find a proper solution. I asked to be called back by a supervisor which has also yet to happen.Business Response
Date: 12/29/2023
This is in response to your complaint with the Better Business Bureau. We apologize for the experience you encountered. Unfortunately, Omaha Steaks has not received funds from ***** *** for your first purchase. Our records indicate you were going to send a bank statement showing the charge to ************************. At this time, we have not received it and would recommend disputing the charge with ***** **** I certainly understand your frustration and want to help you get this resolved. I am also emailing you a $50 gift card for a future purchase for the inconvenience this has caused. Please let us know if you need any further assistance. Thank you.Initial Complaint
Date:12/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving marketing notifications for over a year after continuing to ask to be removed from their mailing list. They sent an email multiple times telling me they would remove my email and haven’t. Christmas Eve I receive 3 notifications. This is a daily occurrence and I need your help.Business Response
Date: 12/26/2023
This is in response to your complaint with the Better Business Bureau. We sincerely apologize you are receiving unwanted offers. Our records indicate we received a request in 2022 to remove you from emails, phone calls, and mailings. Those all should have ceased. In March 2022, you opted into our text message offers. When you are receiving any unwanted texts, you simply need to reply STOP and those texts will stop automatically. We have now removed you from these offers, and they will cease immediately. We appreciate your business and hope to serve you again soon.Customer Answer
Date: 01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a package as a gift. Included 2 sirloin, 2 filet mignon, 4 potatoes, 4 pork chops, 4 burgers, 4 apple tarts. Awful is not a strong enough word. Sirloins, the size of half a dollar bill, were dry and stringy. Tough with lots of fat. The pork chops were dry and tough. The filet mignon was quarter size, perfect for elves. I believe the potato was suppose to be scalloped, hard , dry, break your teeth pieces. The burgers would be perfect as hockey pucks! The apple tart was the only edible item. Years ago this place was pretty good. Now its so awful tasting and the portions would be embarrassing to serve.Business Response
Date: 12/22/2023
This is in response to your complaint with the Better Business Bureau. We are disappointed to hear you did not enjoy your gift. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us at ************************ with the subject line BBB Complaint and we will be happy to get the purchaser refunded for the items you were dissatisfied with. Thank you and we look forward to hearing from you.Initial Complaint
Date:12/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on November 19, 2023 for two items. I purchased a ham and a turkey breast for Thanksgiving. When we got to Thanksgiving day and took the turkey breast out to cook in the oven, we realized that the vacuum seal had a place where it had not been properly sealed and was open. We called customer service and let them know this immediately. They issued us and a E gift card for $65.24. I have called numerous times to the company to tell them that I do not want an E gift card, because I was very disappointed in their products. I want a refund back to my original method of payment, which was my debit card. I have been on hold for upwards of 45 minutes, and at least 8 occasions, trying to reach a customer service agent that can help me. Even when they tell me they have issued a refund to my debit card, the information is untrue. I have yet to see the money back in my bank account. Their customer service is atrocious, and I have been lied to which I do not appreciate.Business Response
Date: 12/20/2023
This is in response to your complaint with the Better Business Bureau. We sincerely apologize for the experience you encountered. The $50.24 you paid for this item was refunded to your credit card on 12/19/23. Should you decide to place an order, you do have a credit on your account for $65.24 since the gift card was voided. We appreciate your business, and hope you'll give us another chance in the future. Thank you.Initial Complaint
Date:12/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Too many emails and texts. All day every day since placing my order with this company. Interestingly, when you unsubscribe from all correspondence, a message appears with the acknowledgment but also states that it would take 10 days for your information to be removed. In the meantime, they continuously send you texts and emails, you are continuously blocking or unsubscribing. You no longer want any other items, but they keep sending propaganda to your email and by text tempting you to purchase items by giving you a certain percentage of your order or paying this much and what you will receive. Appears to be in the same class as "scams." I ask that the company move faster to remove customers' information when requested.Business Response
Date: 12/20/2023
This is in response to your complaint with the Better Business Bureau. We apologize you are receiving unwanted advertisements, and appreciate you bringing this to our attention. You were successfully unsubscribed from emails on 12/13/23. I have unsubscribed you from receiving texts, effective immediately. We appreciate your business, and hope to serve you again soon. Thank you.Customer Answer
Date: 12/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:12/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date 12/14/23
Expected delivery of advertised special 99.00 including 12 extra burgers on 12/16/23.
NOT DELIVERED!!Business Response
Date: 12/20/2023
This is in response to your complaint with the Better Business Bureau. Upon review of your order and the email confirmation we sent when your order was placed, your original scheduled delivery date was December 16, 2023. Our records indicate your package successfully delivered December 16th to the gift recipient. Please contact us ************************ if you need further assistance. Thank you.Initial Complaint
Date:12/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/25/2023 I placed an order with Omaha Steaks which said "get 12 free pure ground filet mignon burgers", must purchase a main selection of $159 or more expires 12/02/23. I ordered: Premier Gift Upgraded - Qty: 1
$189.98
4 (5 oz.) Boneless Pork Chops
4 (4 oz.) Air-Chilled Boneless Chicken Breasts
1 (3 oz.) Omaha Steaks Seasoning
4 (6 oz.) PureGround™ Filet Mignon Burgers
1 (18 oz. pkg.) Fully Cooked Beef Meatballs
4 (5 oz.) Butcher's Cut Filet Mignons
2 (10 oz.) Bone-In New York Strips
4 (2.88 oz.) Potatoes au Gratin
4 (3 oz.) Gourmet Jumbo Franks
But I did not receive the 12 free pure ground filet mignon burgers.Business Response
Date: 12/11/2023
This is in response to your complaint with the Better
Business Bureau. We sincerely apologize for any misunderstanding regarding this
offer. We have shipped the free burgers to you, and you can expect them to
arrive by December 13. We appreciate your business, and look forward to serving
you again soon. Thank you.Customer Answer
Date: 12/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Omaha steaks resolved the issue.
Sincerely,
**** **********Initial Complaint
Date:12/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a gift card for Christmas and made an order. Order was supposed to arrive with dry ice. Was delivered with no dry ice and meat thawed. There was a piece of the lid that was chopped off, so I guess this is why the meat did not stay frozen. Meat was thawed, so it was not safe to eat and we threw it away. Emailed for help, was told by ********* from Omaha steaks customer service that a replacement was shipped and would arrive on 12/9/2023. There is no shipping information of this replacement, either in my Omaha online account or in the email, as well as with ***. They are basically lying saying there is a replacement. I will never recommend this business to anyone.Business Response
Date: 12/11/2023
This is in response to your complaint with the Better
Business Bureau. We apologize for the experience you encountered with delivery
and your replacement shipment. Your replacement shipment will arrive by December 14th. We’ve sent you an email confirmation to allow you to
track your replacement shipment as well. We appreciate your business and hope
you’ll give us another chance in the future. Thank you.Customer Answer
Date: 12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **********Initial Complaint
Date:07/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have constantly emailed them asking to be removed from their emailing list. they say its done, and it isn't. The link in their email doesn't work once you click it takes you to webpage, but then won't let it be submittedBusiness Response
Date: 07/17/2023
This is in response to your complaint with the Better Business Bureau. We sincerely apologize for the issue you encountered unsubscribing from emails. You have been removed from our email list, effective immediately. If you receive any further emails, please forward to me ********************** so I can look into this right away. Thank you.Customer Answer
Date: 07/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******
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