Complaints

This profile includes complaints for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Omaha Steaks has 42 locations, listed below.

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• 

  Omaha Steaks

  11030 O St Omaha, NE 68137-2346

  
• 

  Omaha Steaks

  280 School St Ste D150 Mansfield, MA 02048

• 

  Omaha Steaks

  4017 Welsh Rd Willow Grove, PA 19090

• 

  Omaha Steaks

  945 Airport Center Dr Allentown, PA 18109

• 

  Omaha Steaks

  2808 Town Center Blvd Crescent Spgs, KY 41017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time customer of Omaha steaks. My last package order ************
  came lukewarm with absolutely no dry ice in it. I immediately wrote them. They didn’t respond so I wrote again now it’s been over a week and still no response. I wish they would stand by their guarantees or they will lose me as a customer. I’m sure they have plenty of customers that I’m nothing but I would like them to honor their guarantee. This was a lot of money for me to spend on food that I couldn’t eat because I was unsure if it was stable. I would like a refund or a replacement packaged the way it supposed to be. Thank you.

  

  Business Response

  Date: 06/20/2023

  This is in response to your complaint with the Better Business Bureau. We are so sorry for the experience you encountered and appreciate you bringing this to our attention. Our records indicate we have not received any emails or calls associated with your account regarding this order. We do stand by our 100% Guarantee and I would be happy to assist you. Please reach out to me directly ********************** so I can look into this further and resolve this issue. Thank you.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $****** in meats from Omaha steaks on 5/28/23. The order shipped on 6/1/23 via ***** *** *** to arrive on 6/3/23. On 6/3/23 it became apparent the order was delayed to 6/6/23 well beyond the dry ice cooler ability to keep the meats cold.
  
  I contacted Omaha steaks on 6/3/23 and they offered to ship a replacement. I contacted them again on 6/5/23 when they admitted that the order did not ship. They claimed to have shipped it that day. I contacted them again on 6/7/23 and they insisted at 7/47pm CST that the order would arrive on 6/7/23. This despite the tracking number they provided clearly showing the order stuck in ***** and only a label created.
  
  I’ve wasted hours attempting to get Omaha steaks to make the situation right. They are unable to do so. I’d like a full refund if they are able to handle that request and I won’t bother them again.
  
  The attached screenshots show the original 2nd day shipping order that took 6 days. Also the email today where they maintain the replacement order will arrive today. Lastly the screenshot of the replacement order they assert will arrive today that hasn’t even shipped.

  Customer Answer

  Date: 06/09/2023

  Attached is a screenshot of last nights email in which they promised the replacement would ship today. It did not ship today. They’ve stopped responding since I’ve begun demanding a refund. Additional ************ or are they just hoping to keep my $******?
  

  What does their 100% guarantee mean anyway? A guarantee of a battle to get a refund? Their customer service emails are terrible. In one they explained ** ****** ******* that the original shipment delays were due to “this holiday season”. I wonder what holiday they think is being celebrated the first week of June? It’s sad how far Omaha Steaks has declined. 
  

  * **** ****** *** ******* *** ***** **** ****** ** ******** ******* ** ***** ****** *** ****** ******* *** **** ******** * **** ***********. I had held them in high esteem. No more, Fortunately they are not the only online meat butcher.

  

  Business Response

  Date: 06/12/2023

  This is in response to your complaint with the Better Business Bureau. We sincerely apologize for the delayed shipment and the experience you encountered. Our records indicate when your initial replacement shipped, the tracking number was entered incorrectly. The correct tracking number ************ did ship as discussed and delivered on time 6/7/23. We then shipped another replacement, tracking number ************ that shipped 6/8 and delivered 6/10/23. We believe you have received two packages in perfect condition. If you need further assistance, please do not hesitate to contact us. Thank you.

  Customer Answer

  Date: 06/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jonathan *******

• Initial Complaint

  Date:06/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery personnel left 18.75 pounds of meats, $******, on the ground, near bottom of driveway, about 10 feet off the road. A few weeks ago it was perishable insulin left on the ground in the hot sun at the edge of road, across the road on other side. This is ongoing treatment from ***** for years. Never any issues with USPS or *** in ****** **** years. Thrown out beside the road like trash or garbage. Sometimes they actually do follow the delivery instructions on file for about 4 years now, DELIVER TO BACK DOOR PORCH. Dog food, cat food, perishable insulin, now food. This soon to be ** **** *** got to put a one-hundred (100) pound box of mattress on my back with wife's help, and bring it up to the house. Below please witness and enjoy the latest delivery picture:
  
  Inline image

  

  Business Response

  Date: 06/07/2023

  This is in response to your complaint with the Better Business Bureau. We sincerely apologize for the delivery experience you encountered. Our records indicate we did send you a gift card for the inconvenience this caused, and contacted our carrier to provide your feedback. If there is an issue with any of the product you received, please contact ************************ and we would be happy to assist you. Thank you and we look forward to serving you again soon.

  Customer Answer

  Date: 06/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Marc ****

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2022 I called to place an order as a gift for my brother. I had receive a promotional offer for $** credit. When placing the order, I asked if the promotion was per order. I was told yes. So I decided to place 2 additional orders. The lady had me pay for each order separately so I would receive 3 $** credits. . When I received the credit, I only received 1 $** credit. I called and spoke with a woman who told me it was per household but if that is what I was told, it would be honored. However, they would have to go back and pull the call and verify that’s what I was told. I never heard back. Unfortunately, due to my work schedule it’s hard for me to make calls. I got busy and forgot. In March, I called back and spoke with another woman who apologized and said she would email the department again and I should hear back within a week. I never heard back from anyone. I called today 6/2 since I had the day off from work, to see why I never heard back. The gentleman I spoke with gave the call to a supervisor. The supervisor said it was per household and that was it. It did not matter what I was told. It said it on the promotion. She had no idea why anyone told me differently and the $** I did receive expired. I would not have placed the additional 2 orders had I been told it was per household. I was mislead and the lied to. Being told it would be honored if that’s what I was told. Now there’s no record of my first call and they only keep calls for 3 months. I should have followed up more persistently but I took them at their word that once it was reviewed, it would be honored. Not sure if they get commission per order but the fact that I was mislead 2 times thinking it would be resolved is what really upset me. The tone of the 3rd call was I don’t care what anyone told you. It was 1 per household and I don’t know why 2 other people told you it would be honored or looked into. . You lost a potential reoccurring customer.

  

  Business Response

  Date: 06/07/2023

  This is in response to your complaint with the Better
  Business Bureau. I sincerely apologize for any misunderstanding regarding the
  terms for the reward card offer and the experience you encountered. Please
  contact me directly ********************** and I would be happy to resolve this for you. Thank you and I look forward to
  hearing from you.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a refund of $***** which should have been received days ago. No resolution.

  

  Business Response

  Date: 05/16/2023

  This is in response to your complaint with the Better Business Bureau. We are disappointed to hear about your experience and your issue was not resolved satisfactorily. For the inconvenience, your order amount of $****** has been refunded in full to your credit card. You can expect the refund to appear within 5-7 business days. We appreciate your business and hope to serve you again in the future. 

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/22 I reached out on their website asking about shipping times and how the food would arrive to be sure I had it in time and they told me it would arrive frozen and can freeze again or use right away. On 11/2/22 I placed my order for a thanksgiving meal that I was going to use for thanksgiving with friends on a diff date than thanksgiving. My box arrived later than should have an was no longer safe to freeze again, I called company and a nice man helped me and told me it would not be safe to freeze and to give away or dispose of the box, I gave it away to a person I don’t know in my town to consume immediately. My replacement box arrived properly and was fully frozen. When it came time to make the meal I did not think anything of it until the food was done and we were trying the food. The turkey breast was rubbery and had an off texture and was a complete disappointment meal over all. The meat is the main course and it was embarrassing what I served. Everything was made as per directions. I reached out on their website and a woman was not very helpful and they actually stopped responding to my issue. I was then offered a giftcard and partial refund but I wasn’t interested. Their website has a 100% satisfaction guarantee that they will replace or refund - they do not stand by that fully. They did issue replacement due to a shipping issue but this issue now is a quality issue. I filed a dispute with my card company and clearly Omaha steaks isn’t providing proper info and I lost the dispute. They do not stand by their u conditional guarantee. I would not be making this dispute if they made right by this and didn’t stop ignoring my request for help. Very **** and **************. Now seeing these other complaints about every aspect I am not surprised.
  Their UNCONDITIONAL GUARANTEE IS A LIE

  

  Business Response

  Date: 04/26/2023

  This is in response to your complaint with the Better Business Bureau. We are disappointed to hear you did not have a good experience, and we sincerely apologize for the service you received. Your purchase has been refunded in full, and you can expect a check refund within two weeks. We appreciate your business and hope to serve you again in the future. Thank you.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received open package. Beef burgers 50z 4vper box. I called to report but Rep said if burgers are sealed then move forward. I attempted to defrost sealed burgers and blood ran out while defrosting. I then had to revisit the problem. New agent offered to send another order. Two days later I opened up the bottle of seasoning and the sealant was open. I reluctantly called to report and was offered a $***** gift card. I just wanted the seasoning replaced and she said no. She was unable to accommodate my request because it was an add on? This purchase has not been seamless.

  

  Business Response

  Date: 03/28/2023

  This is in response to your complaint with the Better Business Bureau. I am very sorry for the experience you encountered with the packaging of these two items, and we do take this very seriously. In lieu of the additional issue with the seasoning, I have processed a new claim to send 2 boxes of burgers and the seasoning in place of the 1 box of burgers/seasoning that were damaged. I have also refunded you the cost of the seasoning on your order back to your credit card. Please contact me directly ********************** if you need any further assistance. Thank you.

   

   

   

   

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have waited way longer than the 24 hours you requested me to wait to hear from someone. I am very disappointed.
  
  On Tue, Nov 15, 2022 at 11:18 AM Customer Service wrote:
  Thank you for contacting Omaha Steaks Customer Care. This reply is confirmation that your message has been received by our team.
  
  Please allow 24 hours for a response from an Omaha Steaks Expert. We appreciate your help in avoiding sending additional email inquiries about the same topic.
  
  If you need immediate help, visit our Help Center at ******************************** where you can look up your order status, track your order, make changes to your address, delivery date, and more.
  
  If you're writing to check on the status of your order, rest-assured you will get your package. Keep an eye on your inbox for email updates regarding order status and visit our Help Center at ******************************** where you can look up your order status, track your order, make changes to your address, delivery date, and more.
  
  
  
  Follow Omaha Steaks On:
  
  

  

  Business Response

  Date: 03/28/2023

  This is in response to your complaint with the Better Business Bureau. We are so sorry for the experience you encountered with the steaks and the correspondence you received. We have attempted to reach you by phone unsuccessfully to resolve this, as we need a few pieces of information to finish processing your claim. We will be reaching out to you again today. We are happy to refund you per our 100% Guarantee, and will also be sending you a gift card. We appreciate your business and hope to serve you again soon. Thank you.

  Customer Answer

  Date: 03/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Judith ****

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 packages from Omaha steaks of #***** on Black Friday. You can see an invoice from Nov. 25th of $****** and $**** for shipping. I spoke to customer service about separating the orders into individual containers which they said I would also get charged only the $****. I have both invoices and a voicemail (which I attached) saying I would not be charged shipping for separating orders. However later when the order shipped I got an invoice which had $****** for shipping and was charged $****** for shipping. I should have only been charged $**** for shipping. I was able to get in customer service and they agreed refunded me $***** for one package but not all 6 orders. Since then I have been in touch with customer service over 15 times now. If I reach anyone they say they can't review my case and get back to me. When I email them they say they will get back to me in 24 hours and nobody gets back to me. I would still like a refund for the rest of my shipping

  

  Business Response

  Date: 02/27/2023

  Aaron,

  This is in response to your complaint with the Better Business Bureau. I sincerely apologize for any misunderstanding regarding our packaging, and the oversight in resolving your request previously. Our records indicate one of the shipping charges was refunded on December 15th. I have refunded the additional $****** you paid for shipping back to your card. Please contact me ********************** if you need further assistance. Thank you.

  Customer Answer

  Date: 03/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Aaron *****

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Omaha did not send me what I ordered. I did not receive what was shown on television. I didn't get the 4 desserts, 4 steak burgers, or 4 chicken steaks. They did not say on tv that they have several packages for the same price so they just send what they want to.

  

  Business Response

  Date: 02/27/2023

  Hi David,

  I am very sorry for any misunderstanding regarding our offer. We do offer a variety of packages at the same price you paid for the package you purchase, and each will contain different items. Please reach out to me directly ********************** to resolve this. As a courtesy, I would be happy to send you the items you intended to purchase. Thank you and I look forward to hearing from you.