Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromBradley R
Date: 01/13/2024
5 starsBradley R
Date: 01/13/2024
We have ordered several times without a problem. An order that we sent to someone got held up in shipping causing some food to go bad. Omaha took care of this immediately with a new order. I highly recommend.
Omaha Steaks
Date: 01/22/2024
Thank you for your review. We appreciate your feedback and value you as part of our Omaha Steaks family!! We look forward to serving you again soon!!Review fromKaren C
Date: 01/05/2024
1 starKaren C
Date: 01/05/2024
Food quality is NOT my issue. Customer service is. November 2023 my husband and I wanted to give Omaha steaks as Christmas gifts to many people. We were not able to place the order online (information on the order did not display correctly.) We went to an Omaha steak store where a very nice and personable young man took our order. More than once we specified the order was for Christmas delivery. The steaks arrived a day or two before Thanksgiving.
We ordered all items by package names such as Festive Gift with FREE Dessert.
Steak delivery was very incorrect.
On order #1 - We ordered a main item. Then, we ordered one package (Festive Gift with Free dessert) and one package (Deluxe Gift with Free Shipping & Baguettes). The two additional orders did not arrive nor were we sent any explanation .
On order #2 - We ordered a main item. Then we ordered a second package (Deluxe Gift). All items were to be delivered to one street address because of PO Box issues. All items arrived but all of it came in one very large box and nothing was separated. The people who received this gift had to empty the large box and split the contents. Again the delivery was before Thanksgiving and no explanation was given.
We attempted to order the items that were never delivered. The online order application did not work even though we tried to order several times.
I managed to reordered before Christmas the two items that were never delivered. Nothing was delivered until January 5 , 2024. On January 5 the Deluxe item was delivered but not the
Festive Gift. No explanation was given.
I want a refund for the item not delivered.
We will not be ordering from Omaha Steaks again.Omaha Steaks
Date: 01/10/2024
Thank you for your feedback. We are disappointed to hear about your experience. This is not at all the service we strive to provide our customers. I attempted to contact you to resolve this issue and left my number for you to call back. Please contact me at your earliest convenience so I can make this right. Thank you and I look forward to hearing from you.Review fromAllen P
Date: 01/04/2024
5 starsAllen P
Date: 01/04/2024
Allen P. My online order was not exactly what I received but the customer service rep was very helpful and my situation was handled quickly, efficiently and satisfactorily. The ribeye filets are delicious, very tender, juicy and tasty. I will be ordering more.Omaha Steaks
Date: 01/10/2024
Thank you for your review. We appreciate your feedback and are glad to hear your inquiry was resolved and you're enjoying your Ribeyes. Thank you for your business and we look forward to serving you soon!!Review fromRussell j
Date: 01/02/2024
1 starRussell j
Date: 01/02/2024
I have been buying for years from this company! I buy for my staff. Last year they screwed my order. So this year i kept track of everything a $2000.00 order. Waited with staff for there present and guess what it did'nt show called omaha and they tell me they screwed up the order. They could get it to me 8 days later what a shit show they have become. I called to get at least an apology and was told " do you want it or Not"Omaha Steaks
Date: 01/03/2024
Thank you for your feedback. We sincerely apologize for the experience you encountered. Our records indicate when your order was placed we did need to verify your order. We attempted to reach you and left a message. We received a return call and processed your order to ship as soon as we possibly could. I am so sorry we did not deliver when you had requested. For the inconvenience, I am emailing you a $150 gift card. We appreciate your business and hope you'll give us another chance in the future. Thank you.Review fromMatt L
Date: 12/31/2023
1 starMatt L
Date: 12/31/2023
It is IMPOSSIBLE to stop receiving texts and emails from this company. I have tried several times to unsubscribe unsuccessfully. Its obvious they play this game to prevent you from leaving. I actually spoke to a live representative at Omaha and it took HIM 10 minutes yo remove me and he still wasn’t sure if it worked. Well it didn’t! I will never buy anything from this company again due to the unethical treatment of customers. Plus the meat is overpriced and sucksOmaha Steaks
Date: 01/03/2024
Thank you for your review. We apologize you are receiving unwanted marketing offers. Our records indicate your email was removed on 12/27. The phone number on your account is not subscribed to texts. If you are subscribed with another number, please reply STOP and the texts will stop immediately or you can email us [email protected] and we would be happy to get you removed. Thank you.Review fromCarol A
Date: 12/31/2023
1 starCarol A
Date: 12/31/2023
Although there are a couple of items that had taste, the serving sizes are extremely small. The risotto is absolutely horrible. The texture and taste of the pork chops is strange and tasteless. The steaks are tasteless and small. In general buying Omaha products are a waste of money. I'm very disappointed and will pass along my opinion to others. DO NOT WASTE YOUR MONEY.Omaha Steaks
Date: 01/03/2024
Thank you for your feedback. We are disappointed to hear you were not satisfied with your purchase. We stand behind our 100% Satisfaction Guarantee. Please contact us [email protected] and we would be happy to assist you. Thank you.Review fromDaniel M
Date: 12/28/2023
1 starDaniel M
Date: 12/28/2023
My wife prior to our marriage has been ordering Omaha Steaks meats since 2015. We have continued since we have been married.
We took a Beef Roast out of our freezer, cooked it for our 2023 Christmas meal and had to throw more than a third in the trash as it was total FAT. My wife called customer service, they had no record of her ever having ordered a Beef Roast, however we have many Omaha Steaks beef roasts in the freezer. The customer service rep didn't offer to make it right even after reading the information off the box that it is an Omaha Steaks Product. Customer service asked was it a gift, which it wasn't and how long have you had it as if keeping it in a freezer makes half the product turn to FAT. We would have thought they would want to make it good since she and I have spent thousands of dollars on their products, but NO just have a good day and hung up. We sent them a picture of the box with full explanation in an email but no response. WE ARE DONE WITH THEM! If Omaha Steaks is actually reading this, your customer service people are costing you more than you are paying them. Interesting business practice!Omaha Steaks
Date: 12/29/2023
Thank you for your feedback. We are so sorry you had this experience, and we do stand by our 100% Satisfaction Guarantee. Once we can locate the point of sale, we are happy to make this right. With the email address provided, I am unable to locate your purchase. Please email me directly [email protected] with your order information so I can resolve this for you. I look forward to hearing from you. Thank you.Review fromKaren S
Date: 12/27/2023
1 starKaren S
Date: 12/27/2023
All I get is the run around from Omaha Steaks- ordered a package for a Christmas gift. The recepient did not receive the full package that was on the order form. Omaha was to send the products not received-never shipped! Now I am looking for a refund since the did not make this right. Terrible customer service- they don’t follow thru with what they promise.Omaha Steaks
Date: 12/29/2023
Thank you for your feedback. We sincerely apologize for the experience you encountered. Our records indicate one of the gift recipients was missing items from their order. We replaced the missing items and were alerted again items were still missing. We requested the contact information for the recipient so we can confirm the items received and resolve this issue; this information has been received and they will be contacted today to resolve this. We appreciate you bringing this to our attention.Review fromPatrick B
Date: 12/25/2023
1 starPatrick B
Date: 12/25/2023
I ate the filet minion wrapped in smoked bacon with the potatoes and apple pie and have nausea and indigestion . I wish I could vomit so I can sleep After about an 5 hours still sick. Food would not digest in my stomach. Don’t recommend this company’s products. After ordering on there application I noticed my order was wrong and had to call to set them right.Omaha Steaks
Date: 12/26/2023
Thank you for your review. We take food safety very seriously and are sorry to hear about your experience. We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you in addition to filling out a protocol form regarding your illness. Please contact us at 1-800-329-6500 for further assistance. Thank you.Review fromDaniel M
Date: 12/22/2023
1 starDaniel M
Date: 12/22/2023
I tracked my steak and chicken family bundle, I was under the impression these were from America and my tracking shows its coming from Hong Kong China, I live in Michigan , I thought it would only take 1-5 days for shipping now from China it says Jan 12-22 ordered on Dec.16th I feel I was ripped off but wont know till I receive the package cant get ahold of customer serviceOmaha Steaks
Date: 12/22/2023
Thank you for your feedback. We're so sorry to hear about your experience, and we are aware of this. Please dispute the charges immediately with your financial institution, this is not on Omaha Steaks order. Our official website is: www.omahasteaks.com and we advise caution when encountering unauthorized sites. If you would like to place an order, we're here to help and ensure you have a positive experience. Thank you.
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