Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromMoe S
Date: 12/15/2023
1 starMoe S
Date: 12/15/2023
The worst steaks I ever had . Steaks were brown and don’t taste like meat
Horrible
What a waste of money
Very disappointing experience
Omaha Steaks
Date: 12/20/2023
Thank you for your feedback. We are disappointed to hear about your experience. We stand by our 100% Satisfaction Guarantee, and would be happy to refund you for the items you were dissatisfied with. Please contact us [email protected] for further assistance. Thank you.Review fromDavid'/ C
Date: 12/15/2023
5 starsDavid'/ C
Date: 12/15/2023
First buy In a long, long time so far have enjoyed the meatballs which are trulyou need.//'Omaha Steaks
Date: 12/20/2023
Thank you for your review. We appreciate you being part of the Omaha Steaks family and look forward to serving you again soon! Happy Holidays!Review fromJoyce C.
Date: 12/15/2023
1 starJoyce C.
Date: 12/15/2023
My sister gifted me with an Omaha Steaks bundle for Christmas. The steaks and chops are so flavorless and tough I can’t believe you’re still in business after all this time. Same for chicken fried steaks and the beef patties . Disgusting.
How do I request a refund on behalf of my sister?Omaha Steaks
Date: 12/20/2023
Thank you for your feedback. We are sorry to hear you were not satisfied with your gift. We would be happy to honor our 100% Guarantee for you. Please contact us [email protected] and we would be happy to refund the purchaser for the items you were not satisfied with. Thank you.Review fromLily M
Date: 12/15/2023
2 starsLily M
Date: 12/15/2023
I purchased Omaha Steaks decades ago, recently I purchased again with the “deals” they offer. The commercials show a nice plump burger… mine looks like they came off a conveyor belt from Mc Donald’s, Mc Donald’s are much better. The steaks are small perhaps a nice lunch for 13 yr old. The sides are a joke too! So disappointed lack flavor and thickness I’m used to. Think 2x before purchasing and don’t fall for the beautiful meats in their commercials. One other thing. The price on the festive boxes went down from $99 to $89 a day or 3 after my delivery. Called CS women said she couldn’t accommodate me!!Omaha Steaks
Date: 12/20/2023
Thank you for your feedback. We do advertise the size you'll receive when ordering. We are very disappointed to hear you were dissatisfied with your purchase. We do stand by our 100% Satisfaction Guarantee, and both of your purchases were refunded in full on December 7th. Thank you.Review fromBob S
Date: 12/15/2023
1 starBob S
Date: 12/15/2023
Terrible website. Tried to order a gift basket for my daughter but couldn’t get past the gift receipt. I went to Kansas City steaks and filled my order in 5 minutesOmaha Steaks
Date: 12/20/2023
Thank you for your feedback. We apologize for the difficulty you encountered in placing an order. If you have any further feedback to provide us regarding this experience, please email us [email protected] with the subject BBB Review, so we can better understand the issue you encountered. Thank you for bringing this to our attention, and we hope you'll give us another chance in the future.Review fromPaul M
Date: 12/14/2023
1 starPaul M
Date: 12/14/2023
Indeedvolum.com using Omaha steaks as a selling point for meat deals, $89 deals that never arrived. As big of a company Omaha steaks is, they sould be aware of who is using their name and likeness.Omaha Steaks
Date: 12/20/2023
Thank you for your feedback. We're so sorry to hear about your experience, and we are aware of this. Please dispute the charges immediately with your financial institution. Our official website is: www.omahasteaks.com and we advise caution when encountering unauthorized sites. If you would like to place an order, we're here to help and ensure you have a positive experience. Thank you.Review fromRichard V
Date: 12/14/2023
1 starRichard V
Date: 12/14/2023
Very poor communication regarding tracking an order..
When attempting to track the order all that I get is STATUS: SCHEDULED TO SHIP.
When calling their 800 number I am told to contact their help center at
OmahaSteaks.com/help. Again no tracking information.
The automated voice says I can get an automatic call back to help me make a purchase which is not what I want. I want to know when the package will be shipped.
I understand it is a busy time of year....but apparently Omaha Steaks did nothing to prepare for the holiday season.
I certainly understand why they only have a 2 star rating!Omaha Steaks
Date: 12/20/2023
Thank you for your feedback. We apologize for the experience you encountered. When you place an order, we do provide an estimated delivery date. When your order ships which is usually within 3 days of placing your order, we send a shipping notification to allow you to track your package. Our phone system will offer to call you back on both sales and service inquiries, depending on which option you select. We hope you'll give us another chance in the future. Thank you.Review fromIrma O
Date: 12/13/2023
1 starIrma O
Date: 12/13/2023
These are horrible steaks and very expensive for the quality. I ordered several boxes for gifts several Christmases ago and no one liked the steaks. And now they won’t stop bothering me, even though I have put in many requests. Don’t waste your money.Omaha Steaks
Date: 12/13/2023
Thank you for your review. We are sorry to hear you were not satisfied with our products. We've been in business for over 100 years, and we stand by our 100% Satisfaction Guarantee. Upon review of your account, it appears the first request to remove you from our lists was received today. We did honor your request and you have been removed from all of our lists. Thank you.Review fromElizabeth K
Date: 12/12/2023
1 starElizabeth K
Date: 12/12/2023
Called them. Placed an order for 2 gifts. Never got confirmation email. Got loads of ads from them to my email address. First gift didn’t arrive, called to check on it. No order. In fact no record of my order at all. They take no responsibility as a company. Their call center obviously screwed up. Now what? From them??? NOTHING! The help center on line is a joke. You HAVE to sign up for Howly or you can’t get help.Omaha Steaks
Date: 12/13/2023
Thank you for your review. We are very disappointed to hear about your experience. If you can please email me directly with your order information, I'd be happy to look into this right away. Unfortunately, I cannot locate a record with this email address. I can be reached at [email protected]. Thank you and I look forward to hearing from you.Review fromJane A
Date: 12/12/2023
3 starsJane A
Date: 12/12/2023
Jane
We have ordered 5 or more meat packages as Christmas gifts for several years. When we started they were $99. This year they are $144 , that is supposed to be 50% off. A few days after receiving the packages we see on Tv and in the AARP bulletin that they are on sale for $89 and $99 . Why didn’t the customer service representative tell me this, I am sure she knew. Guess returning customers don’t count.Omaha Steaks
Date: 12/13/2023
Thank you for your review. We certainly apologize for any misunderstanding regarding our marketing offers. We have a wide variety of offers at different price points, and we are currently running TV advertisements as well. We appreciate your business, and I will be emailing you a $75 gift card for a future purchase for the misunderstanding. Please contact us if you need further assistance. We hope to serve you again soon!
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