Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 238 Customer Reviews
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Review fromCherie D
Date: 12/02/2023
1 starCherie D
Date: 12/02/2023
When the package was ordered it was marked to deliver just before Christmas. It was delivered today 12/02/23!!!
Unacceptable!! The package will be forgotten by Christmas!! Get out of business if you can’t follow instructions.
Omaha Steaks
Date: 12/05/2023
Thank you for your review. We apologize for any misunderstanding. When selecting Christmas delivery, we do note your package will deliver 10-15 business days prior to Christmas. You are able to select a custom date closer to the holiday for an additional fee. We hope your gift recipient enjoys their package and we appreciate your business. Thank you.Review fromCindy D
Date: 12/01/2023
4 starsCindy D
Date: 12/01/2023
Happy with my steak order However I received a $ 150 wine voucher with it and it can’t be used in the state I live in. Why send me something that is useless in my cooler ? I honestly think the company should make it right because there are vouchers that can be used in Alabama.Omaha Steaks
Date: 12/05/2023
Thank you for your review. We insert marketing offers in our coolers from various partners that we believe our customers would enjoy. Often times, customers send gifts even if they are not able to take advantage of the offer. We apologize for any misunderstanding and we appreciate your business. Thank you.Review fromDebi G
Date: 11/30/2023
1 starDebi G
Date: 11/30/2023
If i could leave a zero i would! Filet Mignon were spoiled upon opening the day of receipt. Ham was blah. Not a honey ham etc. Corn casserole was just ok. Nothing to write home about. So was sweet potato casserole. Pumpkin pie was runny when I cut into it. Not thoroughly cooked as described. Threw it away. A very tasteless Thanksgiving dinner. What little we ate. And I paid extra for the steaks that I threw away to the animals. And the animals didn't eat it! What does that tell you! Save your money. I wasted & 186.00. Don't waste your money.Omaha Steaks
Date: 12/01/2023
Thank you for your review. We are so disappointed to hear about your experience. At Omaha Steaks, we do have a 100% Satisfaction Guarantee and would be happy to honor it. Your purchase has been refunded in full back to your credit card. We hope you'll give us another chance in the future. Thank you.Review fromRobyn C
Date: 11/29/2023
1 starRobyn C
Date: 11/29/2023
They do not give the discounts, that they advertise on line. I spent hours researching my order . Also hours with customer service. Only to be told it was advertised incorrectly. Even after reading it to them word for word! I had just received an order for 600.00 the day before. They do not care about their customers. Bait and hook!! Very, very sad.Omaha Steaks
Date: 12/01/2023
Thank you for your review. We sincerely apologize for any misunderstanding regarding our offer. Unfortunately, offers cannot be combined as stated in the terms and conditions for each offer, so you would only qualify for one offer per order. We appreciate your business and hope you'll give us another chance in the future. Thank you.Review fromGina H
Date: 11/28/2023
1 starGina H
Date: 11/28/2023
For years, my mom has sent us Omaha Steaks for the holidays. This year, I returned the favor.
I kept getting texts and emails about Cyber Monday deals. I loaded my cart with $200+ in meat. After 30 minutes loading my cart, I was met with a whopping $44 shipping fee, despite your advertisement for free shipping on any order over $149.00. I phoned customer service. The agent looked into my concern. She said if I ordered over the phone, she could waive the shipping. We redid my order. I was transferred to the credit card line and authorized the charge. I added more to my order with her upselling. We had been on the phone 30 minutes. She couldn't get the order to process. She reached out on her end for support. After 15 minutes, a new agent came on (no introduction) asking me why I was calling. After 45 minutes on the phone she should know why I was calling. She was vague about not being able to resolve my order. I asked if she was recanting.. She became curt and blamed "several new hires" for the mis-statement. If you can't hire and train people appropriately to manage your business, what's the point of lamenting to me? I'm the one that was misled, left hanging with over $200 in my cart, and a bad taste in my mouth. I had wasted 1.5 hours dealing with drama instead of spending my money on legitimate Cyber Monday deals.
I cancelled my account. There is zero reason for your policy against Americans that live in 2 states. It costs you nothing, to include us because your shipping is by bulk contract. If you are proud of your "community" involvement, why not start at home with the people who live here?
And don't blame the girl who helped me, if you didn't train her up right. ****Omaha Steaks
Date: 12/11/2023
Thank you for your review. We sincerely apologize for any misunderstanding regarding our shipping. The Free Shipping offer was for standard ground shipping, and as stated on our website, free shipping only applies to orders within the continental United States. However, as a courtesy we did waive shipping on your order. We appreciate your business and hope to serve you again soon. Thank you.Review fromLou R
Date: 11/28/2023
1 starLou R
Date: 11/28/2023
My employer gave us a meat package as a holiday gift from Omaha steaks, came with steaks, chops and burgers. We just cooked the burgers and I must say, those are the WORST burgers I've EVER had ??. Idk where you get your meat from but damn, that was TERRIBLE.... Made all 4, ate not even a whole one and fed the rest to the dogs.Omaha Steaks
Date: 12/01/2023
Thank you for your review. We are disappointed to hear about the experience you've encountered. Omaha Steaks products have a 100% Satisfaction Guarantee and we would be happy to honor it for you. Please contact us at [email protected] for further assistance. Thank you and we look forward to hearing from you.Review fromKJ M
Date: 11/28/2023
1 starKJ M
Date: 11/28/2023
Filet mignon pieces are a joke. I was anticipating chunks of meat and instead received scraps that are too small to even cook for a stir fry. At $39 for 8 ounces I certainly expected better.Omaha Steaks
Date: 11/28/2023
Thank you for your review. We are disappointed to hear you were not satisfied with your purchase. All Omaha Steaks products are backed by our 100% Satisfaction Guarantee. Please contact us at 1-800-329-6500 if you need further assistance. Thank you.Review fromAndrea d
Date: 11/25/2023
1 starI responded to an ad for Burger Perfection Flight (ships free), *****. The ad said to ask for free shipping with offer 73588NDX. After I placed the order I received a call that my order did not satisfy the minimum purchase of $89. So I canceled my order. There was nothing in the fine print about the $89 minimum. In fact it said free shipping will be applied to select package 73588NDX. I believe Omaha Steaks is committing fraud.Review fromPeggy B
Date: 11/25/2023
1 starPeggy B
Date: 11/25/2023
We saw a commercial about how you can get free burgers with your order. They were pushing the 99 dollar combo. We went online and discovered you have to get the bigger package to get the free burgers. We ordered it and no free burgers. I emailed the company. Apparently the burgers in the description was the free burgers. Very deceitful!!Omaha Steaks
Date: 11/28/2023
Thank you for your feedback. We apologize for any misunderstanding regarding our offer. The package you ordered was not the same as the package offered on TV, so the items will vary depending on the offer you choose. Please contact us [email protected] if you have any further questions regarding your order. Thank you.Review fromDiana R
Date: 11/25/2023
2 starsDiana R
Date: 11/25/2023
Food made us sick. Turkey breast was dry and not tender and way too peppery. Burgers have a weird taste and texture. I don't understand how they do so well for themselves. The flatbread was also disappointing. The buns nothing to write home about. I will never buy from them again.Omaha Steaks
Date: 11/28/2023
Thank you for your review. At Omaha Steaks, we take food safety and the quality of our products very seriously. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please call us at 1-800-329-6500 for further assistance. Thank you.
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