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Business Profile

Consumer Finance Companies

NHCash.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************* cash is a loan agency where they give you a line of credit. I have been with them over a year and I have not had a problem until the past four months I requested a draw down on my account which is basically cash on your line of credit it's been over a month and I have not received anything.

    Business Response

    Date: 05/22/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

    Customer Answer

    Date: 05/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 23 2025 I requested a draw down from my revolving line of credit. I was only taking 24 hours turnaround. It now has been over 2 weeks and when I call to ask they say they are processing as fast as possible. They advertise a 24 hour to receive funds. I cannot get a straight answer from them. I have had no issues in the past. I just don't understand.

    Business Response

    Date: 05/16/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check his email for updates in regard to this request.

    Customer Answer

    Date: 05/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is I asked for a drawdown on February 21 2025. It will be 3 months shortly. I've spoken to representatives as well as supervisors. I keep being told it's a processing error. Now I read the complaints from other customers that asked for a drawdown after me. I'm being told they have a 5000 cap a day. I asked if they were continuing to add new customers the supervisor said no to get caught back up. They are still advertising a 24 hr turnaround. I'm tired of the runaround. I've been patient. It's effecting me negatively I'm on SS and when you expect your drawdown in 24 hrs because you asked for it to cover something. They keep I should get it soon. The last time I talked to a supervisor was 3 weeks ago. I don't have anymore patients.

    Business Response

    Date: 05/15/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown on 4/21 and have not yet received the funds. I have made numerous attempts to get a timeframe from the company and have been repeatedly told they don't know what the processing times are.

    Business Response

    Date: 05/15/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

    Customer Answer

    Date: 05/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested drawdown of available funds for account I have with said company on January 25th. Here we are over 90 days later and even though my regular payments are on time they fail to process the drawdown request. I have emailed this company multiple times and just get the same response, "we're behind, it will be sent when underwriters gets to it" basically. If the funds are actually available on the business ends, the drawdown of all available funds request must be processed in a timely fashion.

    Business Response

    Date: 05/15/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a draw down on my account on February 11th I have called several times to find out status but Im told they are backed up its been 3 months now and I have made 3 payments on account since requested it maybe I should have a back up on payment

    Business Response

    Date: 05/14/2025

    Our records indicate that the customer drawdown request was approved and processed. We suggest customer to contact us directly if need any additional assistance

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown on 3/17/2025 and still have not received it. Every response I get is they are back logged and it will be processed in the order received. This is all the while of continuing to make the monthly payments on funds I can't access. This is unacceptable and this issue really needs to be rectified.

    Business Response

    Date: 05/08/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown from my line of credit 3/30/2025, as of today 5/6/2025 I am still waiting on this money to be deposited. This business historically claims that it take 1-2 business days to deposit in your account. Why should it take this long to receive funds when the company has no problem taking money out of your account same day if your payment is due. Why request for drawdowns if it takes nearly a month or more to receive funds when you really need it. Also I have emailed several times and called to follow up on this request and get told the same thing every time we are experiencing high volume, delays etc. Here is one of the emails that I received today on 5/6/2025 (We apologize for any inconvenience. Our team is working very hard to expedite this process for our customers. Unfortunately we do not have any update today, but when one is available we will reach out to you via email) it is now 37 days and no money

    Customer Answer

    Date: 05/09/2025

    NH Cash will be giving me my drawdown on May *******. My complaint has been resolved with *******

    Business Response

    Date: 05/12/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction request date-Feb 23rd 2025 I requested a drawdown for $200 and as of right now I still have not received any response from the company, or any approval notice and I have called multiple times to find out what was going on, and I just keep getting the runaround. I keep getting told that they are behind on these requests and will get to it when they come to it. I even sent an email to the company, filing a complaint about this and I never received any responses back that way either. I have been a client with these people for over a year. However I no longer feel positive about this company and I feel that there are some shady and possibly fraudulent dealings going on with clients, and I also do not believe that these people are that far behind on drawdown requests, I believe that I am getting lied to and no longer getting true customer service. I feel that this company needs to be held accountable for these types of practices.Lastly, as of today May 2nd 2025 the website is down and Iam unable login and get documentation.

    Business Response

    Date: 05/12/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After numerous attempts contacting NH cash I am still unable to access my account details online. Therefore not knowing what I am paying for (or loan balance, principle, interest etc). Nor am I given access to account statements. In addition, I requested a drawdown on my available credit with ***** hour turnaround promised and was informed after that it would be a month. **************** has been extremely rude and dismissive each time I call. All using the same script.

    Business Response

    Date: 05/07/2025

    In regards to customer inquiry about accessing online account, we advised customer to contact us at ************** and one of our agents will be able to assist her; Our records indicate that Mrs.Hanuska drawdown request was approved and processed.  

NHCash.com is NOT a BBB Accredited Business.

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