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Business Profile

Consumer Finance Companies

NHCash.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 96 total complaints in the last 3 years.
  • 83 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown on 4/21/25 and still have not received the money. I have called numerous times and they can never provide me with real information. I have requested for a supervisor to call me and that hasnt happened. It is now July and I have no update.

    Business Response

    Date: 07/15/2025

    Our records indicate that the customer drawdown request was approved and processed. We apologize for any inconvenience.

    Customer Answer

    Date: 07/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:06/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Drawdown request put in April now July and if they respond I am just told its being worked on. However I did apply for more funds and was approved for an increase during this time but again cannot access the money I was approved for because of a drawdown pending. They never have managers available which is highly unprofessional to just a generic response from a basic email.

    Business Response

    Date: 07/09/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regard to this request.

  • Initial Complaint

    Date:06/28/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered a settlement from ****** and I accepted and made the settlement payment in full of $186.31 but they are sending me more emails saying I still owe money.

    Business Response

    Date: 07/01/2025

    Our records indicate this account was closed on 6/30/2025, customer has been informed directly. Please contact us at ************** if need any additional information 

    Customer Answer

    Date: 07/01/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in Drawdown request on May 3rd 2025 and today is June 26th 2025 and still no drawdown. Ive emailed several times and get We are backlogged with drawdowns and working on it. I have been through 2 pay cycles on the loan having always paid them on time and directly debited from my account. What is the purpose of having a line of credit if you cant access it? I remortgage my house quicker than this company: they used to be a very very good company but not sure how they can do this.

    Business Response

    Date: 07/01/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regard to this request.

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested an increase and a drawn down several days ago. The increase was approved but the draw down hasnt even been looked at yet. They are saying they are too busy too help me. Really? Thats how you guys make money how is it that your too busy to make money.

    Business Response

    Date: 07/07/2025

    Our records indicate customer submitted a drawdown request on 06/25/2025 and such request was cancelled on 06/27/2025 per customer request. Unfortunately drawdown request are taking longer than usual, we apologize for any inconvenience. 

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested Funds back on 4/23/25 today is 6/25/25 and that request is still pending 3 months and over 90 days later. I've reached out several times and am told they are back logged. I looked at reviews and it seems that this is common thing. I would like a formal apology for the delay. My fund request to be cancelled, and for ****** to be held responsible for lying to consumers.

    Business Response

    Date: 07/01/2025

    *** continues its commitment to providing high-quality service to its customers. To that end, *** will continue to find ways to optimize speedy drawdowns. *** regrets the delays you have experienced

  • Initial Complaint

    Date:06/22/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a drawdown request on February 21, 2025. It has been 4 months and still not completed. I have contacted them numerous times with zero answer. Not sure what has happened with this company. I have been doing business with them since 2020 and this is the first time I have had issues like this. It seems like since the beginning of 2025 something changed and they can no longer have any customer support and honestly dont care.

    Business Response

    Date: 06/26/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regard to this request

    Customer Answer

    Date: 06/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I would like to point out that they only processed this because I filed this complaint here. 
    Sincerely,

    ******* ********

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Drawdown was for April 17th 2025, and called after a month and they said it would be escalated and it will be resolved and to look out for email. Fast forward it has been 2 months for drawdown and still nothing. I have been a customer for over a year and just a few months ago it was a 24 hour wait. Then it was 1 month. Now its 2 months. That is just unsatisfactory.

    Business Response

    Date: 07/01/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New ***************** is a loan agency I have a loan with with revolving credit I made a request on May 8th of $400 and I'm still waiting they have no explanation and I keep asking if there are problems with the business until there's just so many requests and I'm curious as to why as well and I lose on my bills/payments that were made It's just sometimes doesn't make sense to me and why is this an issue with the drawdown request

    Business Response

    Date: 06/30/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regard to this request.

    Customer Answer

    Date: 06/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5th, 2025 I requested a drawdown with a deposit date of May 8th, *******'s now June 16th and I have not received my drawdown. When I call, I keep being told they are back logged with the drawdowns and processing in order they are received. This issue has been going on since November 2024 and is completely unacceptable.I feel like I'm being lied to and their lack of transparency is appalling.This is the 2nd time I've filed a complaint with the BBB. You solved my issue before and you would think I wouldn't be having the same issue. Unfortunately that's not the case. I hope this issue can be resolved.

    Business Response

    Date: 06/26/2025

    Our records indicate that the customer drawdown request was approved and processed. We advise customer to check email inbox for updates in regard to this request.

NHCash.com is NOT a BBB Accredited Business.

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