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Business Profile

Consumer Finance Companies

NHCash.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 96 total complaints in the last 3 years.
  • 83 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a online loan for bad credit through *******. I get a message that I'm pre-approved for a amount of money and that the underwriting team would reach out to me with there final approval decisions. We'll fast forward to today I call to get an update about my application only to be informed that they are BACKLOGGED FOR OVER A MONTH ON PROCESSING LOANS, at least that is what came out of THE COMPANIES REPRESENTATIVE OWN MOUTH. Mind you my problem isn't the wait time, my problem is that this site gets your hopes up high saying they give you INSTANT DECISIONS only for me to call and they tell me the same thing they been telling customers since JANUARY!!! Please make this company STOP FALSELY ADVERTISING. THEY MAKE CLAIMS THEY OBVIOUSLY CAN NOT KEEP. Please do better!! I am currently in college earning a bachelor's in ******************* with a minor in Hospitality, and **************** 101 is like a first year thing you learn so COME ON NO EXCUSES, DOING SHOTTY BUSINESS WILL NEVER BUILD HEALTHY BUSINESS RELATIONSHIPS!!!

    Business Response

    Date: 04/24/2025

    Our records indicate this application was subsequently denied for a line of credit, due to the application failing to meet our underwriting criteria. Should customer require additional information can contact us at ************************** 

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an acct wirh them for over a year asked for a credit increase was notified it was available then asked for a drawdown and I keep being told it's pending that they are unusually busy currently normal turn around time is *********************************** 4/15/ 2025 and have not heard anything

    Customer Answer

    Date: 04/18/2025

    This is all I am seeing when I attempt to see what is going on with drawdown 

    Business Response

    Date: 04/24/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance.

  • Initial Complaint

    Date:04/17/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NHCash.com continues to try and draft my account for payment amounts other than what was agreed upon. Emails sent indicating that I will be charged additional fees. Calls to them for resolution result in more confusion and frustration because they can provide no details for record and claim that the arrangement I made on March 21st, 2025 to pay $40 a month to settle my balance of $182 and they can not update the online portal to reflect this information but that my account is consider in protection because of my payment plan. A draft was attempted on 4/15/2025 in the amount of $91.74 when my next payment due is on 4/21/2025 for $40. Repeated attempts to get clarity on why my account is continued to draft unauthorized amounts never gets resolution. Additionally they have put a **** on my credit that my account needs attention and no attention is needed except for them to stick to the agreed upon arrangement and only charge what was agree upon in that arrangement.

    Customer Answer

    Date: 04/18/2025

    Please see the attached additional email received this morning indicating the due date of the $40 payment and the actual agreed upon total owed. Since my $40 payment is not due until the 20th and the total amount due shows the agreed upon $182, I request that ****** remove the remark on my credit profile saying needs attention and update the amount owed to $182 from $417 or remove the entry entirely. Screen shot from credit report also attached. 

    Business Response

    Date: 04/24/2025

    Our records indicate the customer is in fact in a payment plan; however, need to allow us time to reflect such payment plan on the credit report accordingly.  If the customer requires further information, please get in touch with us directly by phone at ************** or by email to ************************** 

    Customer Answer

    Date: 04/29/2025

     
    Complaint: 23218603

    I do not accept the business's response as a resolution to my complaint because: my credit report now reflects that this account shows ***** days late and that is absolutely not true. My payment plan agreement was entered in 2 months ago and each payment has been made on time. There has been plenty of time to update not only the on time payments, and the total amount owed which is now $142, not the $455 indicated on my credit report as shown in attached. Please make updates. 

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested a drawdown 2/6/25 and still have not received it. I noticed the complaints on here from people who requested a drawdown after me then receiving their drawdowns so instead of submitting a complaint, to rectifyI called the company and asked why other people are getting their drawndowns before me when those people requested theirs after my request and they told me the same thing as always its received and being processed and Ill receive an email when its approved. Well its been almost 3 months.

    Business Response

    Date: 04/22/2025

    Our records indicate that the customer drawdown request was approved and processed on 4/18/2025. Customer can contact us directly if need additional assistance.

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a drawdown over 3 weeks ago and request still not processed. Whenever I call it's the same thing, they are backlogged with requests and it will be processed soon. Lie after lie after lie. If they dont have the funds then they should just say so.

    Business Response

    Date: 04/23/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request for a drawdown from my account. It has now been 2 weeks and my bank account is in the negative due to not receiving the drawdown. Knowing that there have been significant delays in processing in the past, I have contacted them several times asking if they could at least tell me what dates were being processed, so I could plan my budget. I'm a disabled senior and barely live SS check to pension check. Repeatedly I have been told they could not give me that information and I'd receive an email once my drawdown was processed, which doesn't address the problem i.e. unknown delays in processing.I'll be coming up on the next monthly payment from them when I haven't received my.

    Business Response

    Date: 04/22/2025

    Our records indicate that the customer drawdown request was approved and processed. We suggest customer to contact us directly if need any additional assistance. 

    Customer Answer

    Date: 04/23/2025

     
    Complaint: 23204057

    I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Sincerely,

    ******* ****

    Customer Answer

    Date: 04/23/2025

    Information

    I now accept the response from NHCash, the required deposit has been made.

    75926306668DC

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of ****** since 2020 and have not had any problems until recently. I requested a drawdown on 1/23 and this request still hasn't been processed. I've called several times and am told they have had an unusually high number of requests. I have also been told that they have requested the processing be fast tracked but were not able to offer me any guidance on when my request would be processed. At this point being offered apologies instead of action is making me consider whether I want to continue to do business with ******.

    Business Response

    Date: 04/11/2025

    Our records indicate that the customer drawdown request was approved and processed. We advice customer to check his email for updates in regards to this request. 

    Customer Answer

    Date: 04/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:04/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted a drawdown request Feb 28th. ****** customer service changed it to March 6th. It's April now and it hasn't been approved. **************** barely speak English and then tell me there's a "backlog" of requests. I asked a time frame and they won't give one. They wait months so the money that's available goes down and by the time they approve it its much lower than when requested. My drawdown I had almost $500 available and now it's at $300.What's the use of a loan to help with credit if you can never drawdown?

    Business Response

    Date: 04/11/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer with ****** for over a year and have had no acceptable form of communication from customer service as to why draw down requests are not being processed. They have no problem taking my money every 2 weeks to pay down my balance but when I have funds available to withdraw then it takes weeks. It is unacceptable business practice.

    Business Response

    Date: 04/11/2025

    Our records indicate that the customer drawdown request was approved and processed. We advice customer to check his email for updates in regards to this request

    Customer Answer

    Date: 04/11/2025

     
    Complaint: 23157681

    I do not accept the business's response as a resolution to my complaint because: I just now today 4/11/2025 received noticed that my request was processed and would receive funds on 4/14/25.  Having to make a complaint on BBB is not acceptable response to concern.  

    Sincerely,

    **** ********

    Business Response

    Date: 04/22/2025

    We are working diligently to approve all requests in a timely manner, Unfortunately, we are facing an unprecedent delay in processing; however, every day, we do our best to meet our customers' needs. and we will continue to work hard to prevent this kind of issue in the future. 

    Customer Answer

    Date: 04/23/2025

     
    Complaint: 23157681

    I do not accept the business's response as a resolution to my complaint because: these complaints have been on-going for months.  If you have not found a way to address and fix this "unprecedented" issue, then you deserve to have negative marks on your BBB.

    Sincerely,

    **** ********

    Business Response

    Date: 04/24/2025

    *** continues its commitment to providing high-quality service to its customers. To that end, *** will continue to find ways to optimize speedy drawdowns.  NHC regrets the delays you have experienced.

    Customer Answer

    Date: 04/25/2025

     
    Complaint: 23157681

    I do not accept the business's response as a resolution to my complaint because: While the draw down request was approved and completed, it took contacting the BBB to make it happen like many other people here in the complaints section. 


    Sincerely,

    **** ********

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered on 3/11/25 a draw down request. The request says it's still pending. I have spoken to customer service multiple times now and have been told that the draw down request has been approved but that they don't know when the funds will be sent. Their own policy states that funds will be sent and available within 1 business day of approval it has been almost a month and now when I call they just keep telling me they are backed up and hung up the phone!

    Business Response

    Date: 04/10/2025

    Our records indicate that the customer drawdown request was approved and processed. Customer can contact us at ************** if needs any assistance

NHCash.com is NOT a BBB Accredited Business.

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