Reviews

This profile includes reviews for Planet Fitness (Headquarters)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Planet Fitness (Headquarters) has 163 locations, listed below.

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  Planet Fitness (Headquarters)

  4 Liberty Ln W Hampton, NH 03842-1704

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  Planet Fitness- Corporately Owned

  4925 Macdonald Ave Richmond, CA 94805-2462

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  Planet Fitness

  900 S. Justison St Wilmington, DE 19801-5150

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  Planet Fitness Danvers

  20 Archmeadow Dr Danvers, MA 01923-5281

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  Planet Fitness

  561 US Route 1 Edison, NJ 08817

Review Details

• Review fromArivia P

  Date: 03/12/2025

  1 star
  The Planet Fitness on ************** in **********, ** is of the lowest quality in the city. The amenities are always out of order, especially the hydro massage beds. ****** *******, who lets everyone know that shes been there 10 years, is nasty and disrespectful. Her personality and comments go completely against the code of Ethics of which I have screenshots. The club shut down early for dusting tonight. The hours said until 10, but at 9:26, she was at the door turning people away. She stated shes been there 10 years and she knows how people are. When I told another customer walking in that the club was closed for dusting, she yelled across the parking lot for me to take my membership somewhere else. None of the men are ever as nasty and rude as ****** *******. What a disappointment for my money! I live by this club. However, I am canceling my membership when the club opens TOMORROW, since its shut down for dusting tonight.

• Review fromDustin H

  Date: 03/06/2025

  1 star
  Atmosphere is fishy was told that my membership was expired but, i show them my membership was active and they let me in anyways

• Review fromSinai S

  Date: 02/01/2025

  1 star
  I signed up and put my info in the app, but for some reason every month they keep claiming my info is wrong and charge me a $15 late fee. This has been going on forv2 years. When I went to complain about it the manager told me there is nothing she can do about it.

• Review fromGeorgie M

  Date: 12/30/2024

  1 star
  You can sign up online but cannot cancel without Physically going to the gym. I think this should be illegal. I want to cancel because I can't go to the gym. How am I supposed to cancel?????

• Review fromA FATHER M

  Date: 12/26/2024

  1 star
  *********** YEARS OLD ADULTS WALKING FULLY NAKED IN FRONT ON ***** YEARS OLD KIDS!!!!!! DO YOU GUYS WALK NAKED IN FRONT OF YOUR KIDS???? WHAT KIND OF BUSINESS AND MENTALITY IS THIS??? I EVEN CAUGHT 2 MEN HAVING S*X IN THE SHOWER AND I WENT TO FRONT DESK INFORMED THEM GUESS WHAT THEY JUST LAUGHED!!!!! NEXT WEEK I'M GOING TO FILE A REPORT WITH DEPARMENT OF HEALTH AND I WILL ALSO CONTACT DISCRICT ATTORNEY OFFICE ABOUT THIS **** BUSINESS!!!! HOW CAN I SEND OR BRING MY KID WHILE 50 YEARS OLD PEOPLE WALKING NAKED IN FRONT OF HIM/HER?????????????? LEGAL ACTION COMING VERY SOON JUST WAIT AND SEE!!!!

• Review fromNatalie D

  Date: 12/07/2024

  1 star
  Sexual harassment is occurring at the ****************** ********** location and ****** ****** the regional manager is condoning it. He has dismissed the matter in every way and now there will be court involvement starting with small claims court and a class action lawsuit to follow if this does not get resolved. My file should have notations (if the staff did their job) that date back according to the gyms staff members long before *** even bothered to try and contact me as Ive been requesting for quite some time now.A predatorial male gym member scoping out sexual opportunity at Planet Fitness (who *** says has never been a problem ) is not an excuse for a female member to continue to endure that just because they cannot prove it. Get cameras, get audio recordings, have staff walking around and talk with witnesses (there were several around seeing and hearing this man do and say what he did). Criminally, at bare minimum, this is enforcing and supporting disturbance of peace and I can easily have an attorney sort Jebs behaviors out if we cant resolve this through PF corporate department.They failed at 1) maintaining anonymity of the complaint and preventing retaliation on me 2) honoring Planet Fitness Harassment policies 3) validating the complaint by seeking information through contact (which he initially ever avoided with me until I kept reaching out). He had no questions but wanted to make sure I heard what the harassing members side of the story was. He lied and said we are friends so therefore *** encouraged that I continue to go to this gym and see if a 3rd incident occurs to validate firing the member harassing me. It is exceptionally clear he does not honor the policies of the company he works for and he indicated that the easiest route would be me canceling my membership vs punitive action for the member.

• Review fromWayne B

  Date: 11/24/2024

  1 star
  At this very moment I am a former member of planet fitness ***********. For the most part the staff is good except for one ******. The most arrogant and disrespectful young man Ive come across in a very long time. I. Entered the gym on Saturday November 23rd with cable attachment handles not aware that theres a policy against the use of personal equipment. I was approached by ****** in the most despicable manner concerning the prohibited equipment. I told him I was not aware. However, I told him I will not use the equipment. I proceeded to the use the treadmill, five minutes later ****** returned and demanded that I take the equipment to my car, shouting in the presence of other members that he does not want the equipment in the gym. He then brought up issues that he considered were reportedly violations; one being that I owed for a day pass for my daughter who worked out one day without paying. I told him I was going to pay today but he instead further escalated the issue without giving me the opportunity to fulfill my obligation. I guess having a credit card on file did not give me any credence in the matter. He subsequently told me to leave the establishment, that my membership was cancelled as of that moment. I asked for a refund before leaving but instead he called the police. Mind you, these violations Ive mentioned none were communicated to me either via email or in person. Im still in awe at the demeanour of the aforementioned staff member. The *************** apologized for his behaviour but I think he should be fired.

• Review fromRobin C

  Date: 11/19/2024

  1 star
  PLANET FITNESS HOPE IT GOES OUT OF BUSINESS.SORRY PIECE OF TRASH

• Review fromCyuaka V

  Date: 11/16/2024

  3 stars
  Im a black card member at the ************* location. First, thank you for resolving a very serious issue in July of 2024. I have seen the benefits of that outcome in others and myself. I would like to see updated ***** machines in my ************* location. Often the showers run cold/ lukewarm at best. There needs to be an actual ventilation system in the gym: not just floor fans that blow the hot air and do not cool down the small back fitness room on the first floor. The rest of gym becomes a sweaty humid atmosphere during peak hours and that is a problem for health reasons. Thank you for what you have done and thank you for your time.

• Review fromElizabeth M

  Date: 11/10/2024

  2 stars
  This was a good experience until they had an issue with charging my card (after I had been paying a membership for nearly a year from it). Instead of contacting me and checking to see if I had another payment method, they charged me an additional late fee of $40 AND pulled that amount of money from an old bank account that had previously been linked to my account. This resulted in Planet Fitness overdrafting an account they had no business charging in the first place... a $10 membership cost me $80 that month. I attempted to speak with a staff member at my location, and she told me the company would not refund me under any circumstances "no matter how hard I tried."I canceled the membership immediately and have since then urged every one I know to go to any gym EXCEPT this one. Disappointed in this scam they are running.