Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was September 25, 2023. I am writing requesting a refund of ORDER NUMBER: ****** in the amount of $3,498. Since signing up I have been under-serviced and nothing has been delivered as promised. I emailed to give them a chance before contacting BBB. I received no reply.On September 25th, I entered into Sell My Timeshare Now, under the premise of my timeshare being sold and being reimbursed for my monthly maintenance fees. *********************************, the Executive Consultant, was in frequent and constant communication with me since August 28th before I signed up. He was consistently reassuring me that I was in prime time of selling my timeshare using SMTN.***** advised me of what a reasonable price would be for me to list my timeshare due to the fact of what others sold for recently of my equivalent vacation weeks. He informed me that SMTN recently sold ones (during the month of September 2023) for more than what I was planning and that they had about the same amount of weeks left on their timeshare. ***** also informed me that he sold a couple of timeshares that was only on the market since the middle and end of August. He was very confident that mine can "idealistically" sell in 30 days, however 60 days will be more realistic.During the next 60 days ***** was more and more unavailable. Telephone was our normal and easy way of communicating, but I was constantly getting his voicemail and he wouldn't return my messages. December 4th, I sent an email complaining about my disappoint and how difficult it is to get in touch with you guys. The last communication I received at the time was a phone call saying sorry we missed your call, please give us a call back during our normal business hours. That was on October 13th!SMTN claims they call me by using a number I never provided them at the time of sign up. It's an old house number from 2007. They always call this number and outside of my times of availability that was given. They are intentionally avoiding me.

  Business Response

  Date: 04/12/2024

  SellMyTimeshareNow is pleased to share that our ************* manager has spoken with ******************** directly regarding his experience and account with **********************. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. We appreciate that Mr. ******** took the time to speak with us regarding his concerns and is pleased that we were able to come to an acceptable resolution for everyone. SellMyTimeshareNow feels the matter resolved.  

• Initial Complaint

  Date:03/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is supposed to help me sell my timeshare via a website but it appears the website is bogus and useless. Im supposed to be able to accept offers but there is no way for a potential buyer to make an offer.

  Business Response

  Date: 04/18/2024

  SellMyTimeshareNow is pleased to state that our ************* manager is actively working with ************** to review our services and address her concerns. We will continue to work with ************** to resolve the matter with her directly. While we welcome the opportunity to publicly address our clients' concerns through the BBB, we recommend that clients first reach out to ************* at ************** so that we can better understand their concerns and more quickly resolve them to their satisfaction.

• Initial Complaint

  Date:03/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel this company is using deceptive practices to earn people's business and get them to committ to using the service. Also a sales person *********************** made different offers and price quotes to me for "full service with maintenance fee guarantees" and is retracting offers and trying to say the company charges more for maintenance fee guarantee. This is total deception. I'm a business man and I also work in sales and her bait and switch tactics are illegal and they should not be able to do this and not be held accountable. I attached an email that quotes the price and the fact that it included everything!!

  Business Response

  Date: 04/15/2024

  SellMyTimeshareNows ************* manager is actively working to connect with ****************** to gather more information regarding his experience. We understand that our marketing services are not for everyone and that he has chosen to not work with us at this time. We encourage him to contact our ************* manager if he has additional questions or concerns to share so that we can address those with him.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at ************** before filing a complaint as we are confident we can address our clients'concerns and ensure a positive outcome.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have failed to answer my email messages asking to reduce the asking price in my timeshare after 2 weeks and 2 messages. They do not answer the customer care phone line.

  Business Response

  Date: 04/15/2024

  We appreciate **************** sharing her concerns and are pleased to share that our management team has contacted **************** to review her account and address her concerns. We regret that she experienced difficulty in reaching us initially and are working to better understand the circumstances around that issue. Our ************* team is working directly with Ms. ***********;to provide additional exposure for her advertisement and appreciate her patience as we guide her this process. SellMyTimeshareNow is the worlds most active online marketplace for timeshares for sale and for rent by owner, and we will continue working with **************** until her ownership is sold.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at ************** before filing a complaint as we are confident we can address our clients'concerns and ensure a positive outcome.

• Initial Complaint

  Date:03/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted SMTN to list my timeshare under the guise that they were the best place with the most success to do so. They asked that I pay roughly $3000 up front and this was solely for the marketing and management of the ad. They told me my time share was a hot one that lots of offers had been put in on in the last 30 days. In fact they had several clients looking for a spot at our resort so ours should be sold quickly. They said it could take up to ***** days. They seemed very straightforward but I feel I have been misled. The company gives no follow up after the payment has been made. I asked them to edit our add because they had incorrectly set the unit as a 1 bedroom when it's a 2. They never made this change and have not followed up once in the last month in a half. I have found out that this company aims to scam those that have already been scammed by a timeshare in the first place. Do not use them. Sell it yourself on *************** or any other site but this one.

  Business Response

  Date: 04/22/2024

  We are sorry that ************** feels our services have not met his expectations. Our ************* manager has been attempting to speak with ************** regarding the issues in his complaint. However, we have unfortunately been unable to connect with him. We would ask that he contact our ************* team at his earliest convenience. We look forward to speaking with ************** and further addressing his concerns.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at ************** before filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:03/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid Sell My Timeshare Now up front in May 2021 (first mistake) with guarantees they would be able to find a buyer for my ************* membership through El Cid. Almost 3 years later I've received 3 *probably* fake inquiries (there is no information about the inquiry other than they did not result in an offer). The first one was right at the 60 day **** to make it look like they would sell it and not to cancel. In November 2023 I was contacted by an "outside" company to offer to get me out of my membership by paying them MORE money.

  Business Response

  Date: 04/10/2024

  SellMyTimeshareNow has received Mr.Rictors concerns and our ************* manager is actively working to connect with him to discuss his account and resolve the matter with him directly. While we cannot guarantee a timeframe for each owners individual success, we do guarantee to continue working with them until they are successful in finding a buyer for their property. We urge **************** to contact our ************* manager at his earliest convenience so that we can assist him and resolve this matter. 
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, thank you for your service.  I got a call from customer service, from the timeshare office. The ladies name, is Peggy.  I can be reached at any time. 
           **** ******
  
          *** *** ****

  Customer Answer

  Date: 03/25/2024

  Good Afternoon,  my email is not working properly.  So I hope my email goes through. I heard from the SMTN  administrator department, According to them, they said the money that is owed to me, supposedly they are going to refund me.  They said to wait another 2 days.  So they are responding to my calls.

                 Thanks **** 

  Business Response

  Date: 04/04/2024

  SellMyTimeshareNow has received Ms. ******* request and is
  pleased to share that, after reviewing her file, her request was in the process
  of being fulfilled. We are honoring the terms of the agreement and her request,
  and we now consider this matter to be resolved.
  
  While we welcome the opportunity to publicly address our
  clients concerns through the BBB, we always recommend our clients first reach
  out to our Customer Care department at 1-877-815-4227. We are confident we can
  address our clients' concerns and ensure a positive outcome.

  Customer Answer

  Date: 04/06/2024

  Good Afternoon, thank you for you response, I have contacted SMTS, at least 20 times. I was told by several employees, that the money, would be in my account, the next day or so, and I still have"nt received it yet, I am getting excuses that they are having problems with my account, I called my Bank, and they assured me my account was ok. I called again yesterday, they told me the day before ( Thursday ) that my money would be in my account Friday, ( I am still waiting )  Thankyou for your help.

                                                                **** ******

  Customer Answer

  Date: 04/07/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 21432161, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

  Customer Answer

  Date: 04/08/2024

  Good Afternoon,  I was told so many times the money had been sent, it has"nt, I have phoned 4 times today, they are not answering the phone.

                                         Thanks ****

  Customer Answer

  Date: 04/09/2024

  Thankyou for your help. The problem has been solved.

   

• Initial Complaint

  Date:03/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21401250
  
  I do not accept the business's response as a resolution to my complaint because: 

  1. The SMTN message to BBB suggests that I should have reached out to SMTN's ************* line prior to filing a ******************** complaint.  In fact I did reach out, both leaving a message on their answering service and also sending through an email.  However, when I did not receive a response to either I filed the BBB complaint.

  2. When I reached out to SMTN (again) after the SMTN response to BBB, the answering service said that without a name - the message back said only CC line, not a name - they could not put me through to anyone.  I left yet another message with the answering service and am now waiting to see if I receive a reply.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/31/2024

  SellMyTimeshareNow appreciates **************** for sharing his concerns regarding our services as experienced thus far. Our ************* manager has attempted to speak with **************** directly to gather more information regarding his experience so that we can address his concerns. We encourage **************** to contact us at his earliest convenience so that we can discuss in more detail. 
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at ************** before filing a complaint. We aim to provide a positive experience and are confident we can properly address any concerns and deliver a satisfactory outcome.

  Business Response

  Date: 04/13/2024

  SellMyTimeshareNow is pleased to share that our ************* manager is working with **************** directly to discuss the concerns regarding his experience. At this time SMTN is still actively working with **************** to review the details of his complaint and work towards resolving this matter.  

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21401250
  
  I do not accept the business's response as a resolution to my complaint because: After not being able to connect when I called the ************* line and prompted by my ******************** update about that, I finally received an email from SMTN's Sales Customer Support Manager asking to setup a call to discuss this issue (hence SMTN's comment about "in discussions").  We set up a meeting for 10:00 am this morning (Monday, April 15).  It is now 10:25 and I have not heard from SMTN, either by phone or with an email indicating why I haven't yet received the call.  So, I emailed the manager asking what happened - no response.  So, are we "in discussions"? I would say, no we are not.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21401250
  
  I do not yet accept the business's response as a resolution to my complaint because, while they have now contacted me, the conversation was only for them to gather information (which I had already sent to them).  They have not yet come back with a proposed resolution. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/29/2024

  SellMyTimeshareNow is pleased to share that our ************* manager is actively in communication with **************** to discuss his experience and working to resolve the matter with him directly. 

  Business Response

  Date: 05/22/2024

  SellMyTimeshareNow appreciates **************** for taking the time to share his experience with us, and we understand that there was a communication error between him and the timeshare owner. SMTN.com is a marketing platform that allows timeshare owners to post their unused weeks for rent and connect with those who are interested in those weeks. While we do attempt to verify the details of all listings on our site, it is ultimately the responsibility of the timeshare owner to provide accurate information for their advertisement. Per our published Terms of Use, we attempt to be as accurate as possible. If a product offered on our website itself is not as described, the customers sole remedy is to seek redress with the vendor (seller/renter)directly.
  
  We are happy to hear that **************** has connected back with the owner to resolve the matter. Unfortunately, as the actual transaction is between the two parties, we are unable to assist further.

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21401250
  
  I do not accept the business's response as a resolution to my complaint. SMTN's response implies that they were simply an non-involved agent and that it was the owner who mislead me and should therefore be responsible for any further compensation.  I reject that line of thinking.  As agent for the owner, they have a duty to ensure that what is posted is what the owner had.  Further, as agent, it was SMTN that wrote the two postings, not the owner.  They wrote the ads negligently failing to verify what they were writing was, in fact, factual.  So, it was their misrepresentation that caused my loss, not the owner.  The owner has been very cooperative in refunding what I had paid him. SMTN, however, does not acknowledge their part in causing the additional costs that I incurred due to their negligence. They believe their use of waivers to take advantage of an naive owner (from whom they collected a fee) is a "get of of jail card" that allows them to commit negligence with impunity. I disagree.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a fee before I signed. I called the next morning to cancel. Spoke with Jason M****** who shamed and berated me and told me I wasted his time. I did not receive a cancellation email much less a refund. I called again the next day and spoke to customer service. I received a cancellation email but no refund. Says it will take 20 days. We shall see

  Business Response

  Date: 03/28/2024

  SellMyTimeshareNow received the
  Ms. *******’ concerns and is pleased to share that our Customer Care manager
  was able to speak with her directly to gather more information regarding her
  experience. We were able to confirm after speaking with her that Ms. ******** request was in the process of being fulfilled. We are
  honoring the terms of the agreement and her request, and we now consider this
  matter to be resolved.
  
  While we welcome the
  opportunity to publicly address our clients' concerns through the BBB, we recommend
  that clients first reach out to Customer Care at 1-877-815-4227 so that we can
  better understand their concerns and more quickly resolve them to their
  satisfaction.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business stated they will reach out it to me with an update. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/25/2024

  SMTNs ************* manager has been in communication with **************** regarding her active account. We appreciate her sharing her concerns and are continuing to work with her to market her ownership but we cannot guarantee a timeframe for the sale of each individual property. We are actively working with **************** to update her account with ** and to take advantage of our companys use of advanced search engine optimization and marketing techniques, which drives the most buyer traffic to our site of any resale marketplace in the industry. Our Customer Solutions team will continue to work with **************** and her property until she is able to successfully locate a buyer.
  
  While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************* department at **************. We are confident we can address our clients' concerns and ensure a positive outcome.