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Business Profile

Timeshare Resale and Rental Marketing

Sell My Timeshare Now, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Resale and Rental Marketing.

Complaints

Customer Complaints Summary

  • 132 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21372320

    I do not accept the business's response as a resolution to my complaint because: [Now that I hav filed a formal complaint, members from Hilton Vacations are claiming that they have nothing to do with SMTN, although they were the ones that referred me to what they said was their branch for handling such affairs. When I recently spoke to the manager of SMTN they seemed willing to help with the selling of the timeshare. Again, mixed messages.must provide details of why you are not satisfied with this resolution. If .]


    Sincerely,

    *****************************

    used it.

    Business Response

    Date: 03/14/2024

    SMTNs Customer Solutions team has been in communication with ******************** regarding his active account. We appreciate him sharing his concerns and are continuing to work with him to market his ownership but we cannot guarantee a timeframe for the sale of each individual property. We are actively working with ******************** to update his account with us and to take advantage of our companies use of advanced search engine optimization and marketing techniques, which drives the most buyer traffic to our site of any resale marketplace in the industry. Our Customer Solutions team will continue to work with ******************** and his property until he is able to successfully locate a buyer.

    While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

    Business Response

    Date: 04/04/2024

    SellMyTimeshareNow's ************* manager is continuing to work with ******************** regarding his active account. ******************** is a global marketing company that focuses on helping to connect timeshare owners and buyers worldwide. We remain committed to working with ******************** to market his ownership until he is able to successfully sell. At this time, SMTN considers this matter to be resolved as we are still providing marketing and enhanced services.

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID *****337, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******** 1st time he mentioned this. On 1/4/24 I finally reached Ms.H. She works for advantageprogram.com a third party who sells vacations. She said I had to use 6000 WM pts to procure vacations for their clients, Once they got paid I would receive some money by 2025.. The fee for this was $159 year. I said it's a scam, she then said I could get my WM fees w/o joining this program. Called/emailed her 1/8, 1/26 No response. 1/31, spoke with ******** **** in customer care. Told her my concerns and she informed me "not to worry because she filled out the necessary forms for me. I asked what forms, what information and demanded to see the forms. I told her she had no authority to fill out anything for me and she has no information regarding me. I told her I was going to report SMTN to the authorities. She hung up on me. All communication with SMTN I initiated. On 1/12/24 I wrote Mr. ******** asking him to return my calls. Last time I ever heard from him was 12/21/23. I want a refund of $2903.

    Business Response

    Date: 03/12/2024

    SellMyTimeshareNow was able to speak with Ms. ******** regarding her concerns and is pleased that we were able to come to an acceptable resolution for everyone. SellMyTimeshareNow feels the matter resolved.  

    Customer Answer

    Date: 03/12/2024

    Hello,

    I wanted to let you know that SMTN the company I had a compliant with, did contact me.  They will be giving me a partial refund. 

    I want to thank the BBB of NH for their help.  This would never have happened without you.. You are respected and your reputation at doing the right thing for consumers is felt throughout the USA.

    Again Thank you very much!

    ****** ********

    Customer Answer

    Date: 03/27/2024

    On 3/11/24 I spoke with *********************** and her boss and came to a resolution regarding my complaint #********. 

    They were to refund to me $2704. I signed a DocuSign document on 3/12/24.  They were to send me a check and promised to send me the tracking information. 
    It has been over 2 weeks now and I have not received anything.

    I followed up with *********************** by email on 3/15/24. In my email I asked to have the money returned to the credit card I originally used. I received no response.

    I called and spoke with her on 3/20/24 and again asked to have the refund returned to my credit card, since I have not received any tracking number or check as promised. She told me they had already cut the check and she would send me the tracking number.

    I emailed ************** on 3/25/24 and said I have done my part in signing the document they sent me (on 3/12/24) and I requested they fulfill their part. I told her if I didn't hear from her by 3/27/25,  I would reopen the case with the BBB.  No response

    I would appreciate your help in this matter.  Both emails and the Docusign document has beeb submitted.

    Business Response

    Date: 04/08/2024

    SellMyTimeshareNow is pleased that we were able to connect with ******************** and come to mutually agree on a resolution. SellMyTimeshareNow considers this matter to be resolved.

    Customer Answer

    Date: 04/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    ******************************************************

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 03/11/2024

    SellMyTimeshareNow has received ******************** request and is pleased to share that, after reviewing her file, her request was in the process of being fulfilled. SMTN issued a refund per the terms of the agreement and her request,and we now consider this matter to be resolved.

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company solicited me and lead me to believe things that were not accurate. I have made several attempts to reach out since then with no response since the initial call. I have tried to call and email but to no avail because I have not gotten any responses. The company is a scam and I would not recommend anyone to use the company. I feel like they do not provide any of there services like they promised in the initial call. I have tried to cancel the services and get even a partial refund and again to no avail.

    Business Response

    Date: 03/11/2024

    SellMyTimeshareNow appreciates Ms. ***** for sharing her experience
    and our Customer Solutions team has been attempting to reach her to discuss her
    account in further detail. Upon further review, we began communicating with Ms.
    ***** after she initially requested information on selling through our website.
    We are committed to providing our clients with the best possible platform to
    market their timeshare ownerships, and we work hard to drive the most buyer
    traffic out of any resale marketplace in the industry. We cannot, however,
    guarantee a timeframe for the sale of any ownership but do guarantee to
    assisting owners until their interval is sold. We encourage Ms. ***** to
    contact our Customer Solutions team at her earliest convenience so that we can
    work with her directly to discuss her active account.

    While we welcome the opportunity to publicly address our
    clients concerns through the BBB, we always recommend our clients first reach
    out to our Customer Care department at 1-877-815-4227. We are confident we can
    address our clients' concerns and ensure a positive outcome.

    Business Response

    Date: 03/11/2024

    SellMyTimeshareNow appreciates Ms. ***** for sharing her experience
    and our Customer Solutions team has been attempting to reach her to discuss her
    account in further detail. Upon further review, we began communicating with Ms.
    ***** after she initially requested information on selling through our website.
    We are committed to providing our clients with the best possible platform to
    market their timeshare ownerships, and we work hard to drive the most buyer
    traffic out of any resale marketplace in the industry. We cannot, however,
    guarantee a timeframe for the sale of any ownership but do guarantee to
    assisting owners until their interval is sold. We encourage Ms. ***** to
    contact our Customer Solutions team at her earliest convenience so that we can
    work with her directly to discuss her active account.

    While we welcome the opportunity to publicly address our
    clients concerns through the BBB, we always recommend our clients first reach
    out to our Customer Care department at 1-877-815-4227. We are confident we can
    address our clients' concerns and ensure a positive outcome.

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not heard from this company yet about my complaint.  The e-mail message you sent me is read only and I can't answer your questions on there and that's why *************** to you this way.

    Business Response

    Date: 03/03/2024

    SellMyTimeshareNow appreciates ******************** for taking the time to share his concerns regarding our service. SMTN is a marketing and advertising company that offers owners an online platform to get the best exposure on the internet for the resale of their timeshare. While we cannot determine the timeframe of each individual success, and market conditions certainly do have an impact, we are committed to helping our clients until their interval is sold. Our Customer Solutions team is actively working to connect with ******************** to review the subscription package that he has with SellMyTimeshareNow so that we may properly explain how each of our programs work. We are confident that our Customer Solutions team will be able to resolve this matter with ******************** directly.

    While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

  • Initial Complaint

    Date:02/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21252865

    I do not accept the business's response as a resolution to my complaint because: when we try to communicate it takes multiple emails and phone calls to receive a response. Most recently we have had trouble regarding our maintenance fee protection plan. ****** was rude and condescending on the phone and via email when we present her with our concerns. At this time we dont see how they will be able to sell our timeshare and would Like our money back 


    Sincerely,

    ***** ******

    Business Response

    Date: 02/26/2024

    SMTNs Customer Solutions team is actively working to speak with **************** regarding her active account. We appreciate her sharing her experience so far and are committed to assisting her with her subscription with SellMyTimeshareNow. We are confident that we will be able to address all of ****************' concerns and assist her in being successful on our platform.

    While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

    Business Response

    Date: 03/08/2024

    We appreciate **************** sharing her concerns and regret that she experienced difficulty in reaching us in the past and continue to work to improve the service level to all of our clients. The Customer Solutions team has made attempts to reach the client by phone and encourages **************** to also contact us at her earliest convenience so that we can better assist. We acknowledge that selling a timeshare takes time and can be frustrating at times, as we are unable to guarantee a timeframe for the sale.SellMyTimeshareNow is the worlds most active online marketplace for timeshares for sale and for rent by owner and we will continue working with **************** until her ownership is sold. We are eager to assist **************** to ensure she has the proper information regarding our services and to address any concerns that she has and hope we are able to connect with her soon.

    While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at ************** before filing a complaint as we are confident we can address our clients' concerns and ensure a positive outcome. 

    Customer Answer

    Date: 03/12/2024

     
    Complaint: 21252865

    I do not accept the business's response as a resolution to my complaint because my husband has been emailing our representative regarding our maintenance fee protection and has not received in answer. The only time we get a phone call is after I file a complaint. 

    I will continue to file complaints until this business has repercussions for the stealing of people's money. They have no problem responding to emails and phone calls until they get a credit card number. 

    Sincerely,

    ***** ******

    Business Response

    Date: 04/05/2024

    SellMyTimeshareNow's Customer Solutions team remains dedicated to assisting **************** and addressing any concerns she has regarding her subscription and we encourage her to contact us back at her earliest convenience. According to our records, we see that **************** was assisted with her Maintenance Fee Protection package. We are confident that we will be able to resolve any remaining concerns.

    While we welcome the opportunity to publicly address our clients concerns through the BBB, we always recommend our clients first reach out to our ************************ at **************. We are confident we can address our clients' concerns and ensure a positive outcome.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/2/24 I agreed to obtain the services of Sell My Timeshare Now to sell my timeshare for a fee of 1698.00 dollars. But after talking it over with my wife, I decided to change my plan and called back on 2/3/24 SMTN and cancel my agreement. I called the person that I made the the agreement with and said that I changed my mind and to cancel the agreement before they move forward with my account , however he never agreed to refund my payment and said he was on the way to the office and would call me in a couple of hours. He never did! I called several times to the office and phone would ring and go to voicemail and leave a message , no call back.

    Business Response

    Date: 02/20/2024

    We appreciate Mr. ******** reaching out to us regarding his
    contract. SellMyTimeshareNow does have a rescission period and honors all
    requests that meet the applicable terms. When one of our clients request to
    cancel services for any reason, our team will do our due diligence to gather
    information so that we can continue to improve our services. We regret that Mr.
    ******** was unable to reach us immediately but are pleased to share that SMTN has acted within the terms of our agreement. We
    appreciate his patience and willingness to work with us to address his request.

    SellMyTimeshareNow considers this matter with Mr. ******** to be resolved. While we welcome the opportunity to publicly address our
    clients' concerns through the BBB, we recommend that clients first reach out to
    Customer Care at 1-877-815-4227 so that we can better understand their concerns
    and more quickly resolve them to their satisfaction.

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Dec 2022 we listed three timeshares with sell my timeshare now. They were very aggressive in their sales tactics with the representative calling multiple times a week. While this was annoying it ultimately did give us a sense that they work hard. We listed at their recommended price and were told they typically sell in 30-45 days and we should urgently list as people often purchase around Christmas. 4 months passed with no updates. I emailed and called in April for an update. In July we received a call from a new side of SMTN telling us that the timeshare resale market was bad and that they could now help us to legally exit our timeshare without selling it. We selected SMTN to help us because they were focused on sales and not just an exit. If they don’t believe in their own business any longer how can they expect their customers to. In Aug I called and asked for an evaluation of prices and asked them to be better about communicating about the market. We dropped the price. In October I asked for a refund as we had still had no interest, and SMTN did not increase their communication other than to try to sell us other products. SMTN is a marketing company, but the only thing they market is themselves. I have called and emailed many times to be told we will call back in 24 hours and no one calls in a timely manner. Yet, We have received a dozen or more emails, calls and letters to enroll in a different timeshare program they want to sell. But the service that we paid them thousands of $ for they don’t communicate about. I have escalated my issues through their customer service team for more than 5 months and finally got to a higher level agent in Nov 2023. In Dec 2023 they offered to give us a very small portion of our payment as a refund. We requested that they reevaluate that to a higher amount. I was told I would be called back in a couple of days. It has been a month and a half and no one has called back and no refund has been issued.

    Business Response

    Date: 02/19/2024

    SellMyTimeshareNow is pleased to share that our Customer Solutions team has been in contact with Ms. ****** directly to discuss the
    concerns regarding her account. At this time SMTN is actively working with Ms. ****** to review the details of her complaint and work towards a mutual
    resolution. 

    While we welcome the opportunity to publicly address our
    clients concerns through the BBB, we always recommend our clients first reach
    out to our Customer Care department at 1-877-815-4227. We are confident we can
    address our clients' concerns and ensure a positive outcome.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Hello, I still have not resolved this issue with Sell My Timeshare Now. They still are not returning my phone calls or email

    Thank you

    **** ******

    Business Response

    Date: 02/21/2024

    SellMyTimeshareNow is pleased to share that our Customer
    Care manager has spoken with Ms. ****** directly regarding her concerns and account with SMTN. We are continuing to work with her to market her property on our platform. Our teams work hard behind the scenes to deploy
    advanced search engine optimization and marketing techniques to drive the most
    buyer traffic to our site of any resale marketplace in the industry, giving
    owners the best chance of selling their timeshare as possible. While we cannot
    guarantee a timeframe for each owner’s individual success, we do guarantee to
    continue working with her until she is successful in finding a buyer for her property. Our Customer Solutions team will continue to work with Ms. ****** on her account and do everything in our power to help her successfully sell her timeshare.

    While we welcome the opportunity to publicly address our
    clients concerns through the BBB, we always recommend our clients first reach
    out to our Customer Care department at 1-877-815-4227. We are confident we can
    address our clients' concerns and ensure a positive outcome.

  • Initial Complaint

    Date:01/24/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ******99, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ******

    Business Response

    Date: 02/12/2024

    SellMyTimeshareNow has received Mr. ******* request and have confirmed that he has been added to our Do Not Contact list and removed from our promotional mailings. While we welcome the opportunity to publicly address our
    clients concerns through the BBB, we always recommend our clients first reach
    out to our Customer Care department at 1-877-815-4227. We are confident we can
    address our clients' concerns and ensure a positive outcome. 

Sell My Timeshare Now, LLC is NOT a BBB Accredited Business.

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