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Business Profile

Collections Agencies

Marcam Associates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant phone calls and I have asked for them to stop calling me, yet they keep calling I have blocked the number, but they keep filling up my voicemail to the point I miss important voicemails because they can't leave one.

    Business Response

    Date: 01/09/2024

    This is the first request we have received from this consumer to cease calling. We have never spoken with the consumer. The phone number was placed on our DNC list per this BBB complaint.

    Business Response

    Date: 01/09/2024

    This is the first request we have received from this consumer to cease calling. We have never spoken with the consumer. The phone number was placed on our DNC list per this BBB complaint.

    Customer Answer

    Date: 01/09/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 2109****, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

    Customer Answer

    Date: 01/09/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 2109****, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

  • Initial Complaint

    Date:11/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    YOU KEEP CALLING ME. I DONT KNOW WHO U ARE AND I DONT CARE. U CALL ME LIKE EVERYDAY AND THEN I PICK UP THEN YOU ARE JUST A ROBOT. SHUT YO MOUTH. U CALL FROM DIFFERRENT NUMBERS EVERYTIME AND ITS ANNOYING. I CANT BLOCK YOUR STINKY FACE AND STINKY COMPANY. THIS REQUIRMWNT OF SPAMMING IS INDICITIVE OF FAILULURE AND RELIANCE ON YOUR STUPIDITY.

    Business Response

    Date: 11/14/2023

    This is the first request we have received to cease calling. We have placed the phone number on our DNC and there should be no further calls.

  • Initial Complaint

    Date:11/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling multiple times a day and week. No one ever answers when I answer and when I call the number back they leave in messages no one answers. They call from multiple different numbers with ever call. They are stating I owe a debt to a hospital, but when I call the hospital they state I have a 0 balance. I’d like this company to leave me alone.

    Business Response

    Date: 11/08/2023

    We have verified with our client that the balance is due. We have placed the phone number on file, as this is the first request to cease calling. We have also requested our client send an itemized bill to the consumer outlining the charges.

    Business Response

    Date: 11/21/2023

    As we have stated, we confirmed the balance is still owed by our client. We have requested they send an IB on 11/12/23 as further proof the balance is still owed. The consumer should be receiving that IB soon.

    Customer Answer

    Date: 11/27/2023



    Complaint: ********
     

    I do not accept the business's response as a resolution to my complaint because: I received the invoice from the hospital this company is reporting I have a balance with and the statement says $0 balance. This company needs to do their due job correctly and stop harassing people!  



    Sincerely,



    ******** *****

  • Initial Complaint

    Date:11/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been calling me incessantly for months on my personal cell phone number. After searching, it appears to be some collection agency, except the issue is that I have no outstanding debt whatsoever, and this call absolutely does not pertain to me. I understand that they have a job to do, but I'm beyond annoyed by the constant phone calls and voicemails since this, again, has nothing to do with me. Regardless, blocking all of the numbers they call from doesn't help. I called them, and they said I'd be removed, but explaining to a company that they need not contact me repeatedly for something that doesn't pertain to me is not something that I should need to spend my time doing. I'm also annoyed that I am even taking the time to write this, but maybe the venting will help me feel less frustrated and help someone else feel a little less alone if they, too, are dealing with this nonsense.

    Business Response

    Date: 11/03/2023

    On 11/2/23 the consumer called us to inform us that we had the incorrect number. We immediately placed the phone number on our DNC list and there was no further calls after her first request to cease communications.

  • Initial Complaint

    Date:10/17/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marcam Assciates call my cell number daily.I was assigned this number a few weeks ago and the calls began immediately. I can't block them as they use fake phone numbers and change them frequently. I have no business with them and they never say what they are calling about. I would like them to write me a letter if they have legitimate business with me stating their purpose. Otherwise this is just harassment.

    Business Response

    Date: 10/19/2023

    This is the first request to cease calling. We have placed the phone number on our DNC, there should be no further calls.

    Customer Answer

    Date: 10/19/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    I would still like to know why they were calling me in the first place.  Wrong number?

    Sincerely,



    ****** *******

  • Initial Complaint

    Date:09/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive robo calls and voicemails several times a week and at times several times a day. I have tried to get them to stop. I have even threatened to sue if they don't. Then I got even more calls. I have tried blocking and reporting the number but then they just use either a different number or a restricted number.
    If you can't make them stop, then my only remaining option is to take them to court.

    Business Response

    Date: 09/19/2023

    We placed *** ******** on our DNC list, there should be no further calls. In the last 6 months there has been no contact except voicemails.  This is the first request we have received to cease calling, and have placed the phone number on the DNC.

    Customer Answer

    Date: 09/19/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,


    ******* ******

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people keep calling. I have also called back like many others and no answer. I want them to stop calling. We have no need for their services

    Business Response

    Date: 09/01/2023

    This is the first request we have received for cease calling. We have placed the phone number on our DNC, there should be no further calls.

    Customer Answer

    Date: 09/03/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******** ******

  • Initial Complaint

    Date:08/29/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continued to call me to set up a payment plan for a hospital bill that I already had a payment plan for. They were, and continue to take money out of my checking account every month. The bill has been paid already!!! Where did the money go that they took??? I will let my bank know and see what the total charges were. Unbelievable!!! Scammers

    Business Response

    Date: 08/30/2023

    We received this complaint via email at 9:33 AM yesterday requesting a refund and disputing the balance. The consumer then
    called in at 9:52 AM yesterday, inquired about the balance, and then paid in full after
    verifying that the beginning balance - payments made = amount due. Payment plan was cancelled correctly since account is now paid in full.    

    Customer Answer

    Date: 08/31/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

  • Initial Complaint

    Date:08/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is calling me 2-3 times a day.. No one answers when I pick up the phone.. I feel they are just trying to harass me.. This is getting ridiculous... It needs to stop...

    Business Response

    Date: 08/25/2023

    This is the first request we have received to cease calling. We have placed the phone number on our DNC list, there should be no further calls.

    Customer Answer

    Date: 08/25/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

  • Initial Complaint

    Date:08/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They continually call and won't stop. I've blocked multiple numbers and they keep calling. I don't have any business with them nor wish to do ANY business with them. Nothing but harassing calls and messages daily.

    Business Response

    Date: 08/24/2023

    We have placed the phone number on our DNC, there should be no further calls. This was the first request to cease calling.

    Customer Answer

    Date: 08/24/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ************

Marcam Associates is NOT a BBB Accredited Business.

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