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Business Profile

Collections Agencies

Marcam Associates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Marcam Associates keeps calling me and my family over and over. I have called the number back numerous times with no answer. This is harassment! I see that this is a common complaint about this company. I'm looking for an explanation and no further contact with my family.

    Business Response

    Date: 08/16/2023

    We have placed the phone number ending in **** on our DNC, there should be no further calls. We have sent a letter to the address on file per consumers request.

    Customer Answer

    Date: 08/17/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    *** *******

  • Initial Complaint

    Date:08/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been continuously harrased by Marcam Associates with calls reaching up to 20 per day. They falsify their numbers to local ones to trick callers into thinking its someone else. I have been unable to block them via my service provider.

    Business Response

    Date: 08/16/2023

    We have placed the phone number ending in **** on our DNC. There should be no further calls.

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only had this phone number less than a month and this company has been calling me non stop. I don't know what this is all about. They didn't answer the phone when I picked up the call, they just left me a voice message for me to call them back. I would like for them to stop harassing me.

    Business Response

    Date: 08/07/2023

    We have placed the phone number on our DNC list, there should be no further calls to the phone number.

    Customer Answer

    Date: 08/07/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** **

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep harassing me with phone calls

    Business Response

    Date: 07/21/2023

    We have placed the phone number ending in **** on our DNC, there should be no further calls. This was the first request we received to cease calling.

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company started calling daily at all hours. I don't answer automated calls from unknown company's as they are most likely a scam. Please get them to stop bothering me. I should not have any outstanding bills from anyone.

    Business Response

    Date: 07/17/2023

    We have placed the phone number on our DNC per this complaint. This is the first time a cease calling has been requested.

    The account is valid and owed to our client and we have sent a letter to the address on file.

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving notices from Marcam Associates claiming a debt on behalf of Angel Ambulance for medical service on 01/16/2019. There are 4 entities that are mentioned in different correspondence
    - Marcam Associates
    - Angel Ambulance
    - Maine Medical Center
    - Anthem / Blue Cross Blue Shield (BCBS)

    Marcam Associates claims a debt on behalf of Angel Ambulance and/or Maine Medical Center, and states that Anthem/BCBS has told them that I should pay them an amount of $2769.

    Here are my responses
    - The supposed debt has a service date of 01/16/2019 which is more than 4½ years ago.
    - Angel Ambulance is not even listed as a business anywhere that I can find
    - I have an EOB from Anthem / BCBS that says that I do not owe anything for that particular service.
    - I sent a letter to Maine Medical Center at the address that they provided asking for an explanation of the Anthem / BCBS EOB and my letter was returned by USPS as undeliverable.
    - Marcam Associates has provided no documentation to substantiate the debt on behalf of Angel Ambulance

    I request your help in stopping Marcam Associates from contacting me any further, under the protections provided to me by the Consumer Financial Protection Bureau (CFPB) under the No Surprises Act and Fair Debt Collection Practices Act.

    Business Response

    Date: 07/17/2023

    We did respond to his request for validation and provided it to the  address we had on file. The EOB the debtor provided on this complaint  shows Anthem's check to the debtor (first page of EOB) which is intended to pay the bill with our client, which he never did. The EOB states nothing is owed, as Anthem has already paid the debtor directly, to pay our client. We have placed the phone number on our DNC per this complaint for no further contact. We have also updated our system to cease sending letters to the address on file per the debtors request on this complaint of no further communications.  The debtor can reach out to us at ###-###-#### to resolve the balance.

    Customer Answer

    Date: 07/17/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I assert that I do not owe Marcam Associates any outstanding debt and expect no further correspondence - phone calls and/or letters - from the business.



    Sincerely,



    ***** ******

  • Initial Complaint

    Date:06/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To date I have no outstanding debt with any dentists, doctors, or any institution that would merit multiple phone calls a day from different numbers. I was under the impression that the DNC registry means that automated callers must connect me to an actual human being in two seconds upon me answering the phone. This has not been the case.
    Please, stop calling me and leaving voice mails. This has begun to border on harassment.

    Business Response

    Date: 06/16/2023

    This is the first request we have received to cease calling. We have placed the phone number ending in **** on our DNC list per this request.

    The national DNC registry applies to telemarketers, which we are not.

    Customer Answer

    Date: 06/19/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* ******

  • Initial Complaint

    Date:06/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting daily calls from them for a year. Multiple calls per day! Changing their number frequently. I have no known debt unpaid and no letters from anyone saying I owe a debt. And yet the calls never stop.

    Business Response

    Date: 06/13/2023

    This is the first request we have received to cease calling to date. We have placed the phone number on file on our DNC, there should be no further calls.

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,

    I am writing to file a complaint against Marcum Associates a collection company that continues to exhibited rude and aggressive collection behaviors when attempting to collect on medical bills that have not been properly been processed through my insurance company.
    Despite my verbal request for a cease-and-desist, this company has continued to harass me and my family by calling my place of work and both my and my wife's cell phones.

    I have repeatedly informed this company that only US mail would be an acceptable method of communication, yet they have disregarded my instructions and continued to call me. This behavior is not only unprofessional and disrespectful, but it is also causing undue stress and anxiety for me and my family.

    I am seeking your assistance in resolving this matter, as I believe that this collection company's actions are in violation of fair debt collection practices. I request that you investigate this matter and take appropriate action to ensure that this company ceases their harassing behavior and adheres to the laws and regulations governing debt collection.

    Thank you for your attention to this matter.

    Business Response

    Date: 06/20/2023

    Our records show that the phone number ending in **** was placed on our DNC back in May of 2023 per the initial request. There has not been any phone calls placed to that number since then. If the debtor could call us at ###-###-#### to request the other phone number to be placed on the DNC, as we do not show any other numbers on file for the debtor. Or respond with the phone number to be placed on the DNC. 

  • Initial Complaint

    Date:06/08/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keeping calling everyday leaving a automated message to call a 1800 number. I tried blocking the call on my phone but they keep calling.

    Business Response

    Date: 06/13/2023

    This complaint is the first request to not call. We have placed the phone number on file on our DNC list, there should be no further calls.

    Customer Answer

    Date: 06/13/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ********

Marcam Associates is NOT a BBB Accredited Business.

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