Reviews

This profile includes reviews for Verizon Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Wireless

  1 Verizon Way Basking Ridge, NJ 07920-1025

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  Verizon Wireless

  4930 McKnight Rd. Pittsburgh, PA 15237

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  Verizon Wireless

  PO Box 553 Warrendale, PA 15086

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  Verizon Wireless

  2705 W. Market St. Akron, OH 44333

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  Verizon Wireless

  2420 Baxter Ave Crescent Spgs, KY 41017

Review Details

• Review fromBarbara I

  Date: 05/23/2025

  1 star
  HORRIBLE CUSTOMER SERVICE. On line mostly. Going into the stores has not been a problem. I wanted to upgrade my old smart watch to a new one today & got disconnected twice on their chat app. I just want to be sure I am selecting all the right options. They couldn't tell me. Now, if there is anything wrong I have to go to a store and change my options.

• Review fromDavid W

  Date: 05/22/2025

  1 star
  When I called Verizon it seems they have some internal issues thats affecting their customer service. Ive spoken with at least 6 people in difeerent offices for a simple account restoral. They also didnt properly misandled payment which I was told was good which led to a collection. These are the type of bad business practices that effect the regular customer in a negative way.

• Review fromHarold D

  Date: 05/21/2025

  1 star
  Subject: Urgent Complaint Regarding ******** ****** I am formally submitting a complaint against ******** ****** due to misleading information he provided regarding a Verizon deal. He guaranteed a specific price for four devices, but when I followed up 24 hours later, I discovered that my monthly bill would be nearly double what he quoted me over the phone.This kind of misinformation is unacceptable and undermines trust in your services. I expect prompt disciplinary action to address this violation of business policies and to prevent similar issues in the future. Our reliability as customers hinges on accurate information, and I trust Verizon will take this matter seriously.Thank you for your attention to this urgent issue. I look forward to your swift resolution.Sincerely, ****** *******

• Review fromRoy M

  Date: 05/21/2025

  1 star
  Version lied to me about their 3 year promotion with a free phone. They said, after giving me the free phone that my bill would be ***** a month for three years. The next month my bill was *****. I went to the store on *******************. Cedar Rapids IA and the dropped the payment to ***** for the next month surpassing the 30 days return policy. Then my next bill was *****. They lied, lied, lied. And covered their lies until the 30 days were up, making impossible for me to get out of the contract to pay for the phone. Don't be taken in or lied to by their fake promotions ! They really made me angry. So now I will pay for the phone and they can take their bullcrap and lie and steal from someone else. Sadly disappointed in a company that doesn't care at all about customers. Only about ripping people off from their money.

• Review fromStephen P

  Date: 05/21/2025

  1 star
  Was told that promotion in January would give us 1400 in gift cards for 2 phones. It's now June and no gift cards received. The people at Verizon store screwed this all up and now I'm out *********************************************** January. ******** customer service as well.

• Review fromKate D

  Date: 05/21/2025

  1 star
  Subject: Misleading Door-to-Door Sales Tactics by Verizon Representative Im filing a complaint regarding a Verizon sales ***resentative who came to my door on 05/20/25. The *** told me they just needed to check if I was eligible for a discountbut during the conversation, they began guiding me into signing up for Verizon services I had no intention of purchasing.Their approach was confusing and felt deliberately misleading. I was led to believe this was just an eligibility check, but I later realized I was very close to unknowingly placing an order. This experience left a bad taste in my mouth.I had previously considered switching from Spectrum to Verizon, but after this incident, that will never happen. Verizon has completely lost my trust due to these deceptive sales tactics.Sincerely,

• Review fromEvelyn H

  Date: 05/21/2025

  1 star
  The worst wireless company on record. Im a senior on a budget! They made me sign a 3 year contract, they keep adding activation fees to my bill, my bill changes every month, I cancelled the bundles and they still raised my payment! My phone, tablet, & watch was free! I paid $1400 up front and am supposed to recoup the $1400 in 3 years! Their liers! Im going to the Attorney General and I encourage everyone else to do the same!

• Review fromHasan C

  Date: 05/20/2025

  1 star
  I was a verizon customer for 12+ years before then switched to T-Mobile some 7 years back due to cost for the family of 4. Just came back to Verizon some 6 months back and I regret it. They hardly have any 5G coverge and even simple web page does not load in LTE forget about streaming. They don't have any customer service to call but chat only support and you get response back every 20 minutes or so. So for a simple resolution you have to chat for hours if any resoultion you get at all. The call drop is everyday phenomena. Some ******************************* service and was costly due the reliable service. They are still costly but service is worst now. Now they are doing business with contract only with discounted phone offers else they will go out of business. I switched back for discounted phone offer but now stuck with them for 3 years.

• Review fromNick M

  Date: 05/20/2025

  1 star
  No customer service, inappropriate charges, over 20 hours wasted on trying to resolve issues with Verizon wireless.

• Review fromNon'ya B

  Date: 05/20/2025

  1 star
  Worst customer service on the face of the earth. They should be charged criminally for wasting people's time with their stupid robots who can't understand plain English and REFUSE to let you speak with a live human. Avoid at all costs. Find a service provider that actually cares about their customers and respects them enough to let them speak to customer service ***** I will be changing my provider as soon as possible after being a customer for more than 10 years. I encourage anyone who reads this to do the same. I hope they go out of business. Long shot, but one can dream.