Reviews

This profile includes reviews for Choice Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Choice Home Warranty

  90 Washington Valley Rd Bedminster, NJ 07921-2118

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  Choice Home Warranty

  2147 State Route 27 Fl 4 Edison, NJ 08817-3365

Review Details

• Review fromTodd C

  Date: 06/24/2025

  1 star
  Of all the home warranty companies I have used Choice Homes by far is the most dishonest and unreliable I have ever felt with. Spent most of the year with them trying to get AC fixed and the pool. No one would show, and Choice just told me to pay for it. Do yourself a favor and DO NOT do business with this company. They are AWFUL and dishonest!

• Review fromChris S

  Date: 06/23/2025

  1 star
  I've been working with this company for several weeks trying to get my A/C repaired. After a week of waiting no technician had been assigned. Their response was they work on claims based on priority. I repeatedly warned them about an impending extreme heat wave coming to our area (central **). I opted for the reimbursement route since I could have a technician here next day. The next day a technician arrives, quickly determines there's a leak but no work could be done without authorization from Choice Home Warranty first. I report back to Choice and am told that I need a leak test conducted, photos proving leak, and cost estimate of repair. This was Friday. The following Monday, technician arrives, does leak test, locates/documents problem, and provides me an estimate, which I then forward to Choice. 15mins later, Choice responds they now want a detailed expense breakout for a new inside & outside unit, labor to install each, and labor to modify each. Again I schedule another appointment for a technician to come out and provide me a breakdown as requested. But now I have to wait until the end of the week. On Friday, a technician arrives, reviews the situation, and provides the breakdown as requested by Choice. I send that to Choice and hear nothing more. Meanwhile Extreme Heat Warnings are being posted for my area with multiple days of high temperatures expected near the mid to high 90s, with real feels near/exceeding 110 due to humidity levels. Today (25-Jun) I call Choice and now am told they need a breakdown on the cost of a new indoor unit, labor cost to install, and labor cost to modify. Going on three weeks and almost $1000 out of pocket, and I have yet to get an authorization to have any work done. Yet they can't give me a detailed list of all the information needed for all the scenarios they're envisioning. Whenever I provide the information of their last request, they come up with something new to request.

• Review fromDoug P

  Date: 06/23/2025

  1 star
  This is without a doubt, the worst home warranty company I have ever had the displeasure of dealing with!Their customer service team is an absolute joke. Whenever you want to speak to someone, you have to leave a number and wait for them to get around to calling you back. They have never answered the phone and from the sound of their messaging system, their only option is to leave your number and wait for them to finally getting around to calling you.When somebody does call you back, they have no idea whats going on with your claim and theyll promise to find out and call you back and that never happens.Needless to say, Ill never buy a choice home warranty again!

• Review fromNicole D

  Date: 06/22/2025

  1 star
  They denied my initial claim and not normal wear and tear put in a second (as I was trying to get another company) and they are taking over a week to send someone. The ** isnt working at its a heat wave in the high 90s this week. Worst company ever

• Review fromND S

  Date: 06/21/2025

  1 star
  Most horrible home warranty company. Kept charging me for months after my policy had already expired and didn't even give me a refund as the money was taken without consent for a policy renewal. ************* had already told me that if you don't renew, the policy will get cancelled after expiration but actually they kept auto charging fees monthly even after expiration as an "auto renewal". Such ridiculous money hungry company.

• Review fromLaura P.

  Date: 06/21/2025

  1 star
  We bought this home warranty five years ago and had have had nothing but issues. The reason we bought it was for when big ticket break in our house. We were on the phone with them for an hour before we purchased. It asked all the questions and thought we werenot being lied to they will not cover a thing. Theyre the most terrible company weve ever worked with. They raised the fee that you pay when they come in the door, even though I hada contract that started with 60 it went up to 65. Our air conditioning broke and they wont cover it because they said they dont coverit when something leaks well thats not what they told us when we asked and they have tape recorded phone calls and wont pull them up. Do not buy this home warranty. They are terrible to work with they take days to get back to you, they have terrible customer serviceand the people that come out here arent always that great.

• Review fromJoe C

  Date: 06/20/2025

  1 star
  DO NOT waste your money, read what is excluded on warranty and expect things to not get fix or worst tech will break your asset. They send third party to work on your request/issue and if the tech s**** up or break it further CHW will not cover and will send you to the third party to fix or correct the issue. NO NO NO. I do not recommend CHW to anyone and there is a reason they are not on BBB

• Review fromEunice R

  Date: 06/20/2025

  1 star
  Choice home warranty is the worst company. Don't ever, ever, ever, ever, fall for this service scam. It nearly cost a life. I filed my claim in April/25, they approved my claim. But it is now June, 3 months after, they have not followed up with my claim for a broken air conditioning. Every time I call, they transfer me to different people saying my case manager. But no case manager called me back. Their names are: *****, Quedea and *****. I have a sick person in my home and hard of breathing. We are experiencing the summer heat now. I cancelled my claim but they don't want to reimburse my premiums saying "that's not the way it works". Right. Are these delays and not wanting to pay this company works? I am so frustrated and deceived. I called a private ************* in 3 days they installed my air conditioner.

• Review fromShawn P

  Date: 06/20/2025

  1 star
  Choice Home Warranty declined my claim when it should have been covered under the policy. These people rip you off on the amount of money you pay in yearly.

• Review fromKrista M

  Date: 06/20/2025

  2 stars
  *** has raised my monthly payment and service charge fee without notifying me first. Then when I do file a claim, I have to wait days of them telling me they cant find a technician. So they offer me a reimbursement for half the cost so I can find my own technician but in order to get reimbursed, the technicians had r to fill out a big form from CHW and many Ive found arent willing to do that. I end up having to pay for the service myself