Reviews

This profile includes reviews for Choice Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Choice Home Warranty

  90 Washington Valley Rd Bedminster, NJ 07921-2118

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  Choice Home Warranty

  2147 State Route 27 Fl 4 Edison, NJ 08817-3365

Review Details

• Review fromRachel G

  Date: 07/09/2025

  1 star
  DO NOT WASTE YOUR TIME OR MONEY. On a $911.72 bill for a water heater they covered $200. minus their service fee of $100. Final balance they paid us was $100. They also did not know when they would have someone available to fix it. We were told the technicians were very busy and they had no idea when it could get fixed. We would have been better off getting our own plumber immediately and getting it fixed without the inconvenience. It would only have cost us an additional $100. which is all that choice reimbursed.

• Review fromLovie L

  Date: 07/09/2025

  1 star
  If there were a negative option for reviewing this company I would choose it. Since 2019, *** used this service once and the outcome lead to me solving my problem; not the service company Choice Home Warranty sent. In April of this year my AC started having issues. I made a service request; the company Choice sent (***** ************** cancelled twice. My calls continued through June and after not receiving any resolve for my issue, Im been transferred to different departments to cancel my service from Choice Home Warranty. This company is not professional, they send unaccredited company and their communication is horrible.

• Review fromCatherine P

  Date: 07/08/2025

  1 star
  I paid Choice Home Warranty $2400 for a 5 year contract covering everything in my home, all my appliances, HVAC system, plumbing etc. In the past 3.5 years, Choice has not been able to find a local repairman to fix anything in my home and as a result, Ive had to purchase (out of pocket) a washer and dryer, a microwave, a refrigerator and a dishwasher. Ive spoken to repair persons who used to work for Choice but hadnt been paid so no longer do. My complaints to Choice have gone unanswered.

• Review fromDevan B

  Date: 07/08/2025

  1 star
  This company is not just disappointing; it's a predatory scheme built on misrepresentation of facts and outright lies. They are utterly unable to fulfill their contractual obligations, and anyone considering their services should be warned: Don't walk away run!From the moment you sign up, it becomes clear this is a company designed to take your money without providing any real service. Their customer service is, without exaggeration, the poorest I have ever encountered. You'll find yourself stuck in an endless loop, hiding behind a "pager" system that ensures you never connect with a real, empowered representative who can actually help. It's a deliberate barrier designed to frustrate you into giving up.When you finally manage to get a claim initiated, prepare for the inevitable: claim denial for made-up reasons. They will invent excuses, twist policy language, and find any conceivable loophole to avoid paying out. My experience, and that of countless others, confirms that their primary business model is to collect premiums and then deny legitimate claims. And if you think their "reconsideration effort" is a genuine attempt to resolve your issue, think again it's a fake, performative exercise designed to string you along further, only to arrive at the same unjust *********'s no wonder this company is perpetually in the middle of lawsuits. They should, and probably will, be taken down with millions in compensation to pay. It would be well-deserved. Their practices are unethical, their service is nonexistent, and their entire operation feels like a calculated effort to defraud homeowners. Save yourself the immense frustration, financial loss, and stress. Avoid Choice Home Warranty at all costs. There are countless horror stories, and mine is just one more testament to their abysmal failure to deliver on their promises.

• Review fromMohammed Z

  Date: 07/08/2025

  1 star
  Had warranty coverage with Choice Home Warranty (CHW). However, the A/C technician sent by *** used wrong refrigerant (Freon- 407C instead of 454B) and completely ruined our central A/C System. We had to replace system with a new A/C system that costed as $******* addition they charged us $330 as cost for their technician that ruined our system. We will NOT recommend Choice Home Warranty to anyone based on our bad experience with them. They tell us to deal with their assigned technician and do NOT take any responsibility. We may decide to take further action against ***.

• Review fromCrystal A

  Date: 07/08/2025

  1 star
  On June 25, 2025, a claim was initiated with Choice Home Warranty due to a malfunction in the air conditioning unit. Despite the assignment of a technician, the appointment was subsequently canceled due to unforeseen circumstances. Given the elevated temperatures and the resulting discomfort within the residence, the level of service provided has been deemed unsatisfactory, leading to a decision to discontinue future business with the company.

• Review fromSarah H

  Date: 07/08/2025

  1 star
  They use unvetted technicians, A tech guy came to my home and said the condenser was gone on on a year old hvac unit. CHOICE they doesnt follow through with filing claim if your product is under warranty. They don't tell you they won't help you. The case manager never calls you to address your concerns. I called for three weeks, before someone called me back who was not the person assigned to my case. I ended up having to pay another person to look at my unit, to only find out it only had a leak, which was fixed on the spot. It was not my condenser as the tech sent out by choice had said. I was in the heat for 3 weeks for a minor problem. Choice doesn't disclose what they won't do, but you still have to pay.

• Review from=BEVERLY w

  Date: 07/08/2025

  1 star
  CHOICE HOME WARRANTY is not honest. I people. I pay my monthly fee, and then I pay $ ***** for the inspector to come out. To inspect to see if my Top Burners were not fixable. The burners had been cut off by the gas company as they were leaking gas. I was then told they would give me $420.00 towards a new top burner. I was told by the supervisor that it would take 30 days to send out a check. I bought a top burner on sale for $ ******; it cost me $448.34 to have it installed. Total cost $1,098.67, basically, $2,000.00. They only gave me $33.00 after the deduction. CHOICE is a SCAM.

• Review fromManojkumar P

  Date: 07/07/2025

  1 star
  June 17 I file complaint for my air conditioning system not working and couple days after technician came and finds out that there is a leak and maybe drain pvc pipe clogged and when he submits the claim to choice warranty first they agree to fix it and after couple hours send me email that they cant cover the claim because pvc pipe physically broke when I tried to ask them that its not broken but they dont want to agree and they listen only the contractor and contractor want money for visits and when I ask for review they only listen to contractor and not me I challenged them if it found broken I will pay double but they dont wants to listen and declined my claim

• Review fromDebora M

  Date: 07/07/2025

  1 star
  Choice is the worst company i dealt with. I have been waiting 2 weeks for a water heater. The service charge is clearly stated in my contract. When contacted by the installer there is an additional ****** fee for installation. The customer service is horrible. DO NOT purchase this ************************* stars given because choice deserves none.