Business Profile

Prepaid Credit Cards

CardCash.com

Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

334 total complaints in the last 3 years.
94 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This purchase was made in error, I immediately emailed card cash to let them know this. I also tried to phone but card cash has very limited customer service. They are saying that I can't return because I am past the time to cancel and cards were sent. But I DID TRY IMMEDIATELY AFTER PURCHASE to resolve. I feel I have done my due diligence and deserve a refund.
Business Response
Date: 11/02/2022
Hi,
Please respond with an order number so that we can further assist you.
Customer Answer
Date: 11/02/2022

Complaint: 18341460

I am rejecting this response because: here is the number
No4400971

Regards,

***************************
Business Response
Date: 11/16/2022
Hi,

In order to refund the card, being that the card has a full balance, we require that you send a letter to [email protected] stating that you will not copy, alter, or make any use of the card.

Please copy [email protected] on the email, so I see an email was sent.
As soon as I receive an email from you, I can have your refund processed.

We appreciate your business and apologize for the inconvenience.
Customer Answer
Date: 11/22/2022

Complaint: 18341460

I am rejecting this response because:
i have sent the email and awaiting my refund

Regards,

***************************
Business Response
Date: 12/01/2022
Hi,
A refund has been processed on 11/29 for the gift cards in order 4400971.
Initial Complaint
Date:10/07/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept. 25, 2022, we confirmed we had 100% full balances on three of my daughter's American Girl gift cards ($75, $50, $50) and agreed to a purchase price with CardCash. The cards were mailed to CardCash on Sept. 26 and on Sept. 29, two of them ($75 and $50) were fully redeemed while in CardCash's possession, leaving only one $50 card intact. This was all re-confirmed with American Girl yesterday.I don't know if this theft is from rogue employees or is normal practice for CardCash. All I know is they have taken no responsibility for it yet.
Business Response
Date: 10/14/2022
Hi,
The American Girl card was received by CardCash on 9/29/2022 and verified with a zero balance. We recommend you can checking with other members of your household to see whether they had used the cards.
Customer Answer
Date: 10/14/2022

Complaint: 18181101

I am rejecting this response because: The full balance of the cards were confirmed on 9/25. They were mailed to CardCash the next morning (9/26) and received by CardCash on 9/29. American Girl confirmed they were redeemed on 9/29 (the day CardCash received them.). CardCash is aware of this and is giving an vague/inaccurate response.

Regards,

*****************************
Business Response
Date: 10/26/2022
The cards were received by CardCash on 9/29/2022 and verified by our system about 2 hours later as $0. None of our employees viewed the card until 9/30 when they re-verified the card to confirm the earlier result.
Initial Complaint
Date:10/04/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Placed an order to sell 2 cards on 9/14/22 and received confirmation that **** delivered the package-which I sent a picture of in my inquiry, however I have yet to receive payment nor does my account reflect that they have received them. When I contact for assistance all I am told is that they will look into it, 24 hours goes by so I message again only to be told they will look into my new inquiry and need another 24 hours. Thankfully I do have the gift cards numbers so Ive been able to monitor that the funds are still on the cards. Not a smooth process and zero customer service. Wheres my money?
Business Response
Date: 10/13/2022
Hi,
Your order has been processed for payment. The payment has been sent to your account ending in 8367.
Customer Answer
Date: 10/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would never do business with this company again. They have zero customer service.

Regards,

***************************
Initial Complaint
Date:10/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i buy a lot of gift card to have some savings for my life sundeently they just keep canceled my order and says is fraud alert. i reach out to them and did not get any respond. Slow respond and not willing to help with the order
Business Response
Date: 10/13/2022
The order has been declined by our fraud system and cannot be processed . Unfortunately, there is a lot of fraudulent activity in the secondary gift card market and we, therefore, must take extra precautions to avoid any issues. Any order that is flagged as high risk is canceled. We apologize for the inconvenience.
Initial Complaint
Date:10/02/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sold them a gift card, got it approved and never received payment. Hopefully seeing this will make them suddenly feel the urge to pay me what I am owed instead of leading me on
Business Response
Date: 10/12/2022
Hi,
Payment for order 2683209 has been sent out on 10/04. The transaction ID is *****************.
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business buys gift cards, when I sold my ********** $100 gift card to them, I had to give the account number and the pin and value of the card for them to approve the balance and my account. The transaction was approved, and they sent me the *****. When i go to sell another card, they say that I have a liability on my account and will not release the funds for this current transaction. There is no reason they should be holding my money when the first transaction was approved, and balance was verified otherwise they would not have taken it from me in the first place. I want the $***** that is owed to me, and my account cleared from this liability. ***** stated that she was going to do this months ago and it is still on my account. They owe me this money as my card was approved the very first time, otherwise no transaction would have taken place. This is their fault and or whoever purchased my card that is pulling this scam!!
Business Response
Date: 10/06/2022
Hi,
The payment that was withheld is going to be sent out . Please allow 5-7 business days for the check to arrive.
Customer Answer
Date: 10/07/2022

Complaint: 18128214

I am rejecting this response because:
I have called and emailed everyday several times a day for a week and they still have not sent my payment to me!! I have requested PayPal as well and they still have not done that! I am due this money and would like it done immediately! Thank you

Regards,

*********************
Business Response
Date: 10/13/2022
Hi,
A check has been sent out. Please allow 3-5 business days for the check to arrive.
Customer Answer
Date: 10/14/2022

Complaint: 18128214

I am rejecting this response because: I have spoke. To them five times a day and no one has said any check has been sent!! They said they are waiting for authorization and its bill that I have to wait three weeks fouls for my money! They should pay me twice as much for the bull they put me through and scam they put on peopke

Regards,

*********************
Business Response
Date: 10/25/2022
Hi,
A check has been sent for the payment that was withheld.
Initial Complaint
Date:09/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 20 I started a transaction to sell a $100 CB2 gift card to CardCash. Before starting the transaction, I confirmed the balance using CB2s balance verification system. After I provided all the information necessary to CardCash, I was offered $77.50 for the CB2 Gift card. I processed the transaction and selected PayPal as the payment method. I received no order confirmation within the following days, so I decided to check the order status on my account. Upon checking my account, I noticed that the transaction was canceled. The order number for this transaction is #*******. I got no notice about this, so I was pretty confused. I reached out to support, and havent heard back yet. My main concern is now my CB2 card has a $0 balance. So, its apparent that CardCash took the full value of my card and provided me with nothing. Now I am without payment for the card, and I also lost the ability to use the card again.I just want them to send me what was promised.
Business Response
Date: 10/03/2022
Hi,
Order #******* was placed on 9/20/2022. The CB2 gift card was then sent through our verification system. The order was canceled right due to the zero balance.
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have ordered and received multiple gift cards from Card Cash and have used several of them. However, in several other instances, we attempted to use a card at a merchant only to be told that the card has a zero balance, when we had not previously used the card. The most recent occasion was a meal at Cracker Barrel, for which we had a Card Cash gift card for $97.16. The merchant said the card showed up with no balance which is ludicrous since we had never used it prior to this. Card Cash guarantees their cards up to 40 days after their purchase, but after the 40 days they will do nothing to rectify the situation. We buy gift cards to use at various restaurants over a long period, say a year or more, so it's ridiculous to use all of these cards in only 40 days just to ensure that they work correctly. Card Cash needs to make these cards good or refund my money.
Business Response
Date: 09/21/2022
Hi,
CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cards. Safeguarding and protecting our customers is our top priority. Please reply with your order or card number so that we can further assist you.
Customer Answer
Date: 09/21/2022

Complaint: 18031472

I am rejecting this response because:
it is not any kind of response to my complaint. It merely states the purpose of the company but does not address the issue, which is completely ignored. Whoever responded didn't even bother to read my complaint.

Regards,

***************************
Initial Complaint
Date:09/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/10/2022 I attempted to sell a 500 bed Bath and beyond gift card to this Cash Card.com. I realized that I would have to mail the cards as they could not be processed electronically so decided not to accept the terms, but In the matter of 1 day, the balance on my gift card had been used to make a purchase on Bed bath and Beyond.com Luckily I caught it right away and contacted BB&B and thy got their fraud team on it. I have proof that it was my card and once I receive the transaction information from the fraud claim I filed with BB&B I am seriously considering contacting the authorities. This seems to be a recurring theme with this company and it's fraud plain and simple.
Business Response
Date: 09/15/2022
Hi,
Thank you for reaching out in regards to order *******. The two gift cards that were sold to CardCash are physical cards and have not yet arrived at our facility. CardCash does not have any access to the card. We recommend you reach out to the merchant in regards to this.
Initial Complaint
Date:09/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company sells discounted gift card that engage in fraud - they sell Target gift cards that are attached to other Target customer wallets. This is clear fraud - however they refuse to issue refunds when a card is attached to someone else's wallet - forcing you to either lose money or commit fraud. This is not acceptable. They don't let you speak to an US based employees or executives - they outsource to 3rd world countries and provide no assistance.
Business Response
Date: 09/13/2022
CardCash is a secondary marketplace selling pre-owned gift cards at a discount. As is clearly (and prominently) stated on the website, some Target cards may not be able to be added to customers' wallets, yet can still be used both online and in-store. *************** had been advised of this repeatedly both by our customer service and claims departments. The card in question for which he filed a claim, has a full balance and is available to be used in the manner indicated on the website.

In light of his concern however, I have forwarded his claim to a supervisor for further review and he will be reached out to if there is a change to his claim status.

Customer Answer
Date: 09/13/2022

Complaint: 18014047

I am rejecting this response because:
When you purchase a gift card you should be able to use it any way you wish - the fact that this business sells gift cards that are attached to other Target customers wallets is FRAUD, plain and simple. The party purchasing the card has no way of knowing if this card is an active card for another party. It places the user in jeopardy with ************ for using fraudulent payment methods. By encouraging their customers to use the cards attached to other people's wallets (personal accounts), Cardcash is encouraging its own customers to commit fraud against Target and against Target customers.
The gift cards sold to customers should not have the baggage of being possibly belonging to others.
A customer can not reach an American, US based employee of the company. The company's own employee in charge of "Customer Experience" refused to speak with me or respond to my emails, even going so far as to block me on LinkedIn. This is after I have spent well over $100K over the years with this company.
This company is clearly a fraud - their presence is the ***** area is *** simply be a shell company for an overseas group, fraudulently selling stolen gift cards. If it isn't - then why can't US based employees be reached?
Bottom line: I tried to reach an executive of the company in good faith and was ignored at all levels. This company is a fraud. Prove me wrong and call me to discuss. I'm happy to withdraw this complaint after a productive, professional conversation with someone from the senior leadership team of CardCash.

Regards,

*************************
Business Response
Date: 09/16/2022
To reiterate, CardCash advises customers while selecting cards from inventory that some Target cards may not be able to be applied to their wallets. Nevertheless, one of our supervisors has reached out to *************** to schedule a call to discuss his claim.

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