Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sketchy to put it nicely.Sold them two $10 Panera gift cards on 1/4/23, payment was promised within 1 to 2 business days of approval.It has now been about a week since they "accepted" the sale. Still no payment made. To say I'm frustrated would be putting it lightly as now I couldn't even use the gift cards if they decided to never pay for them. Avoid this company at all costs.

  Business Response

  Date: 01/23/2023

  Hi, 

  The payment has been sent right away though has bounced back by the bank . The payment has bounced back since the name "That Wolf" has not been recognized by your bank. 

  Customer Answer

  Date: 01/23/2023

  
  Complaint: 18816038
  
  I am rejecting this response because:
  
  You've successfully sent a payment in the past for other gift cards I sold you. 

  Try using my legal name. 

  
  
  Regards,
  
  ***************************

  Business Response

  Date: 01/30/2023

  The payment has been resent with the name ***************************. You should see the funds in your account. 
  

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/6/2023 order #******* cardcash used the gift card i sent them before they even received it. After mailing it to them i checked balance and it was 0$ instead of $50.My bank also told me that cardcash tried unsuccessfully to hack into my account twice. They answered the *secret questions* incorrectly the first time. The second hack attempt they tried changing my password.All of the acts above are criminal, and they still owe me the promised offer $41 With the 1000's of scam complaints and reviews against this company I want to know how the BBB and all authorities can allow them to remain in business all these years!!

  Business Response

  Date: 01/23/2023

  Hi, 

  The card has been verified by our automated system with a zero balance. Perhaps you can check with other members of your household to see whether they had used the cards.

  Customer Answer

  Date: 01/23/2023

  
  Complaint: 18814031
  
  I am rejecting this response because:   The business is lying,  i am the **ONLY** one who had card before mailing to business.

  Cardcash has used that same answer 1000's of times in BBB's complaint postings,  almost EVERY single one !!

  They also **forgot ** to answer the hacks and attempted hacks of my FNB bank account complaint.

  My bank has told me that if i decide to file a criminal complaint that they will back me up with the proof documentation of the two (2) account hacks.

  Cardcash can either send me a check for my $41.00 or be prosecuted in their Courthouse!!

  
  
  
  Regards,

  *******************************

   

  Business Response

  Date: 01/27/2023

  CardCash does not have anyway to access a customers bank account. We recommend you reach out to your bank immediately if your account is having suspicious activity.  The card has been sent in with a zero balance. Unfortunately, we would not be able to payout the zero balance card. 

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a gift card on 12/21 used PayPal because they said it was an instant payment and I still have not received my money. I tried contacting customer service on Friday 12/23 and they said to give them that day and I would have money and I still dont. I feel like Ive been scammed Im out my $200! ******* card and havent received the money for selling it! I would not have sold it or used instant payment if I wasnt guaranteed to get my money. I need this fixed as a single mom Im depending on that money. My order number is *******

  Business Response

  Date: 01/04/2023

  Thank you for selling your gift card. The payment has been sent on 12/27. 

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted the sale online. Sent the card in.A ***** later still nothing. No email. No call. No update on their site.Called. Told "transfer failed". Confirmed routing and account numbers. Waited a week. Still NOTHING! Called again. Asked for card back. They refused citing that they had released payment. There is nothing on my online bank records and I called my bank (BOA) and asked. NOTHING.This is straight up theft.I want the card back.

  Business Response

  Date: 01/24/2023

  Hi, 

  We are unbale to pull up an order number associated with your email. Please provide the order number so we can further assist you. 

• Initial Complaint

  Date:12/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 20, 2022, as well as on November 25, 2022, and one prior time, CardCash sold me discounted gift cards that have no PIN number. They are therefore unuseable. I gave CardCash the opportunity to immediately cancel the transaction, and they refused to do so. As a result, a substantial portion of their business consists of selling worthless cards which cannot be accessed, and then refusing refunds despite the worthlessness of the card being clear from the face of what they sold. This is no different than a business selling an item and never sending it. It's consumer fraud under most state statutes.

  Business Response

  Date: 12/28/2022

  A refund has been processed for the three gift cards on 12/20/22.

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card for Grubhub from CardCash with a value of $35, which was confirmed when I received it. When I tried to use it for an order (online of course), I wasn't able to because the card was already connected to another email account. I told CardCash about this and all they will say is that I tried to use it outside of their 45 day guarantee. The guarantee on their website says NOTHING about this situation. It only addresses card balances. So far, I have been stonewalled by this company and they will not take any responsibility. I feel that they need to verify issues like this before selling these cards.

  Business Response

  Date: 12/28/2022

  Thank you very much for reaching out to us.  CardCash's primary focus is to please our customers. 
  
  
  
  CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cards. Safeguarding and protecting our customers is our top priority. Therefore, CardCash offers consumers a 45 day buyer protection guarantee. This way they can feel secure to shop on the marketplace and take advantage of all the great savings. However, we can only extend this guarantee for customers who contact us within 45 days of their purchase. A limited guarantee period is very common on every marketplace in every sector. 
  
  
  CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes and in the terms and conditions on the site which users accept prior to making a purchase. 
  
  
  
  Nonetheless, as a onetime courtesy we will refund you.  Please be advised of this exception and of our general policy.
  
  
  
  We hope you will continue shopping on our marketplace and take advantage of all the great savings.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, I started a transaction to trade a $100 Hot Topic gift card to CardCash. Before starting the transaction, I confirmed the balance using the Hot Topic verification system. After I provided all the information necessary to CardCash, I was offered $73.50 for the Hot Topic gift card in exchange for a ********** gift card. I decided to check the order status on my account. Upon checking my account, I noticed that the transaction was canceled. I received no notification that it was cancelled and was confused. The order number for this transaction is *******. I reached out to support, and was told the transaction was cancelled due to it only having a $1.00 balance on the card. So, its apparent that CardCash took the value of my card and provided me with nothing. Now I am without exchange for the card, and I also lost the ability to use the card. I just want them to send me what was promised.

  Business Response

  Date: 12/14/2022

  Hi, 

  The card has been listed with a balance of  $1.00. We recommend you check with other members of your household to see whether they had used the cards.

  Customer Answer

  Date: 12/14/2022

  
  Complaint: 18550260
  
  I am rejecting this response because I am the only person in the household that had access to the card and I verified the amount before submitting it to the company.
  
  
  
  Regards,
  
  *************************************

  Business Response

  Date: 12/22/2022

  Hi, 

  The card has been listed with a balance of  $1.00. The card has not been released to inventory. 
  

  Customer Answer

  Date: 12/22/2022

  
  Complaint: 18550260
  
  I am rejecting this response because:
  
  As stated before the card was verified  with the $100 balance before submitting for exchange.
  
  
  Regards,
  
  *************************************

  Business Response

  Date: 12/28/2022

  Cardcash does not have access to the funds on the card since it was not listed to inventory. 

• Initial Complaint

  Date:11/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Balance 1x Physical Card, $142.85 for $126.71$126.71 Order Number4241460 The order was placed on Jun 3, 2022, 10:56 PM, but I never received the physical card.I logged into my online account and the transaction was not even there. What's going on? I need the *** number so I can use the card, help asap. I have credit card transactions as well as Order confirmation Email to proof the purchase.

  Business Response

  Date: 12/05/2022

  Hi, 

  We have checked with the merchant and have verified that the full balance is still on the card and available for your use.
  
  We look forward to your business again.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have contacted this company three times now. I never received my gift card they dont have a tracking number for it. They have asked me for my address three times and then they just dont respond after that. I want my money back.

  Business Response

  Date: 11/18/2022

  Hi, 

  We apologize for this! Please respond with an order number so that we can further assist you! 

• Initial Complaint

  Date:11/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing business with CardCash for years. I have sold them many gift cards with no issues. The last 2 cards I tried to sell to them were declined for NO reason. When I called about the first decline, ******* gave me a generic statement of "the system" picked this up as high risk. Yes, I have sold a larger number of cards recently .These cards I have had for a while and am now trying to sell to get holiday money. The credit card I have on file with them is in excellent standind and there have been no issues with previous cards sold. The company is now refusing to do business with me for NO reason. My PayPal account is also in excellent standing. The reps also claim there are no supervisors there to talk to. If some would listen and understand instead of just going by a computer "flag". This company does not care and it makes NO sense. I want to be able to sell my remaining cards with no probles.

  Business Response

  Date: 11/07/2022

  The order has been declined by our fraud system and cannot be processed . Unfortunately, there is a lot of fraudulent activity in the secondary gift card market and we, therefore, must take extra precautions to avoid any issues. Any order that is flagged as high risk is canceled. We recommend you try placing another order with a different method of payment though we cannot guarantee it will go through.
  We apologize for the inconvenience. 

  Customer Answer

  Date: 11/07/2022

  
  Complaint: 18354657
  
  I am rejecting this response because:
  

  I want to see if another card will be approved before I accept this respone.
  
  
  Regards,
  
  *********************

  Business Response

  Date: 11/16/2022

  Hi, 

  Once again, there is a lot of fraudulent activity in the secondary gift card market and we, therefore, must take extra precautions to avoid any issues. Any order that is flagged as high risk is canceled.