Business Profile

Prepaid Credit Cards

CardCash.com

Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

334 total complaints in the last 3 years.
93 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company sent an *** to an account that was closed YEARS ago and is refusing to help me track the **** Their customer support does not care that they have my product and my money. It has been 6 weeks of asking for help with no solution, no *** tracking, and I think they are lying about the *** being returned. The account they sent the money to hasn't existed in several years now, it should have been bounced back immediately.
Business Response
Date: 11/11/2024
I hope this message finds you well.
Regarding the complaints submitted by the customer, I would like to clarify that only the customer has the ability to enter their bank account information. Therefore, the old bank account mentioned by the customer was originally provided by them.
Additionally, our payments department has provided me with the trace ID , which is *************** proof that the funds were successfully sent to the account on record.
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold them my ******* giftcard that had $38.38 an they said they would give me $32 an my giftcard has $0 on it an I didn't receive my money
Business Response
Date: 10/31/2024
Your order was flagged as high risk, and as a result, the card has not been released to our inventory. This means that no one, including us, had access to it. We recommend reaching out directly to the original source where you obtained the card, as they will be best positioned to assist you further.
Initial Complaint
Date:10/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting FLAGGED , my cards are valid and I did supply valid receipts for them. I need to know what has started this Flagging issue.
Business Response
Date: 10/29/2024
Unfortunately, our system flagged your two most recent orders as high-risk. Once an order is flagged, we are unable to change or override the decision.
We apologize for any inconvenience and appreciate your understanding.
Initial Complaint
Date:10/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Number *******
Order Number ******* Hello CardCash Support,
Thank you for reviewing my issue here today.
My order and previous order was declined or flagged and I literally don’t understand why. These are perfectly good gift cards that have not been used at all. Why do you guys keep flagging or declining my orders? Should I even bother selling my gift cards to CardCash anymore? If so please let me know. Am I banned or suspended from using your platform to sell my gift cards? Again, please let me know. At this point, this is getting ridiculous and I am wasting my time and yours if all you’re going to do is flag or decline any order I submit. I enjoy using CardCash and think it is a great alternative to selling my unused or somewhat used gift cards that still have value to them.
Business Response
Date: 10/16/2024
The order has been declined by our fraud system and cannot be processed . Unfortunately, there is a lot of fraudulent activity in the secondary gift card market and we, therefore, must take extra precautions to avoid any issues. Any order that is flagged as high risk is canceled. We recommend you try placing another order with a different method of payment though we cannot guarantee it will go through.
We apologize for the inconvenience.
Customer Answer
Date: 10/23/2024

hello, so what exactly will resolve the decline issue then because that question still remains. Thank you for reaching out.
Business Response
Date: 10/30/2024
Hi,
Unfortunately, the order has been declined. We are unable to provide specific details, but please note that once an order is flagged as high risk, it cannot be processed.
Initial Complaint
Date:10/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9.13.2024 I submitted a target gift card. On 9.15 I received an email stating that my gift card could not be processed. Which was weird because I have sold multiple cards to card cash. I then went to check my balance a couple days later and my balance was at zero. I called card cash right away and they stated they would have no way of using my card which is a lie because when you submit your card for review you have to provide all of the card info. The gift card was for 330 dollars which is a lot of money to be out of. I will escalate this as much as possible. This company is a scam. My gift card is denied with no explanation then all of a sudden my gift card is at zero ? Ridiculous
Business Response
Date: 10/14/2024
The card you provided was declined due to being flagged as high risk. We recommend checking with the original source where the card was obtained to confirm its status and balance.
Initial Complaint
Date:10/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a $100 TicketMaster gift card to CardCash. I was suppose to receive verification and payment within 3 business days. After 5 days of my order being “processed” the chat agent told me he would need to get back to me. Right after the chat I received an email that the gift card was invalid. I checked the card and it was now invalid with Ticketmaster. CardCash liquidated the card and failed to pay me as agreed.
Business Response
Date: 10/16/2024
Hi,
We are so sorry to hear that. Please respond with your order number so that we can look into this.
Customer Answer
Date: 10/23/2024

Complaint: ********

I am rejecting this response because:
The card had a $100 balance when I submitted the card
When I followed up over 5 days later I was told the card was being rejected
They promised a 2-3 day turnaround
They were sent a $100 gift card and did not pay me

Regards,

******* ********
Business Response
Date: 10/30/2024
Our system showed a zero balance on the card, which is why the transaction could not be processed. We recommend reaching out to the issuer or place of purchase for further assistance.
Initial Complaint
Date:10/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Name Half Price Books gift cards Value $20.00, $20.00, and $40.00 Order #*******, *******, and ******* Date 8/29/2024 I never got them in the mail. I contacted them on Sept 16. They said they will be mailed. I never got them. I contacted them on October 1 for a refund because 100% Risk Free 45 Day Money Back Guarantee on All Discounted Gift Cards. They are stalling on it. I contacted them again on Oct 6. And another stalling, claiming that I saw the numbers of 1 of the 3 gift cards, but I needed and was looking for the order details. I'm not going to use it. I asked for the physical cards as promised.
Business Response
Date: 10/14/2024
Hi,
A refund has been processed for the Half Price Books gift cards.
Customer Answer
Date: 10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22389192, and find that this resolution is satisfactory to me.

Regards,

Austin Somlo
Initial Complaint
Date:08/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order to sell 2 gift cards to this company. I mailed both gift cards in the same envelope. The company now claims that they never received one of my gift cards, even though both were in the same envelope. Theyre refusing to pay me for the second gift card (value is $500) and since theyve lost it, I cant get it back. This company is a scam and theyre deceptive. DO NOT SELL OR BUY FROM THIS COMPANY UNDER ANY CIRCUMSTANCES. THIS IS A FRAUDULENT COMPANY
Business Response
Date: 08/27/2024
Hi,
The gift card has arrived to our facility with one card in the package.
Customer Answer
Date: 08/27/2024

Complaint: 22186353

I am rejecting this because this is false. Both cards were sent in the same envelope. The second card was either lost after they received it or theyre refusing to pay

Regards,

*********************
Business Response
Date: 09/06/2024
We received your package, which contained one gift card. You mentioned that you included two, but we only found one. We would have accepted e-codes if the second card was lost in transit. However, after checking, we found that the card we received has a zero balance.
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Celebrity Cruise Gift Cards on May 23, 2024 and May 24, 2024. I tried to use these gift cards on June 24, 2024 and discovered they were invalid. The cards I received from Card Cash have a 13-digit number. After speaking to a Celebrity Cruise representative, I was informed that Celebrity Gift cards should have a 16-digit number, expiration date, and CVV. ********************** has a "100% guarantee that every gift card you purchase from CardCash will be valid at the merchant and for the dollar amount specified on your order for a full 45 days from the date of purchase." I filed a claim on June ******* with CardCash both online and through their customer service department. I have been trying since then to get updates on this refund with no success. I was asked, first by a CardCash representative on July ******, and again by a different representative on August 6, 2024, to send a letter to ******************************** stating that I would not copy, alter or make use of the gift cards in my possession (not that they even work anyhow). They both stated this was needed in order to process the refund. I complied on both occasions and have continued to reach out to see the refund status, but have received no response.
Business Response
Date: 08/27/2024
Hi,
A refund has been processed for the Celebrity Cruise gift cards.
Customer Answer
Date: 09/03/2024

Complaint: 22165375

I am rejecting this response because:
I had 2 orders that I was asking for a refund for with CardCash because the Celebrity gift cards in those orders did not work. These orders are: order ******* for 2185$ and Order ******* for 7429$. In response to the BBB inquiry, CardCash HAS refunded me the 2185$ for order *******, however, the refund for order ******* for 7429$ still remains unrefunded. We are asking that CardCash refund us for Order ******* for 7429$ that we filed a claim for.

Regards,

***** ******
Business Response
Date: 09/12/2024
As this is a high-value order, we want to ensure that everything is handled correctly. The cards you received were sent with their full active balance. To help us understand the situation better, could you please provide detailed information about how you attempted to redeem the cards and what response you received?

Please note that there are specific instructions for redeeming these cards, and we need to confirm that all steps were followed precisely. Any information you can provide will assist us in resolving this matter as quickly as possible.
Customer Answer
Date: 09/16/2024

Complaint: 22165375

In response to questions received from Card Cash- I attempted to use the e-giftcards to book new bookings with Celebrity Cruises. (A large family trip). When I went to apply a gift card to the first booking online, the Celebrity site asks for a 16 digit number, CVV and expiration date. The *************************** I received through CardCash only have a 13 digit number. I then called Celebrity Cruises to get help with the booking and I was told by their customer service representative that there should be a 16 digit number, CVV and date. I immediately followed up with Card Cash to report this discrepancy and get a refund during your 45-day guarantee period.

Regards,

***** ******
Business Response
Date: 09/23/2024
Hi,
We understand that you've attempted to redeem the cards online and via other contact methods.
As noted on the gift cards, Celebrity Cruise gift certificates cannot be redeemed online. To redeem your cards, please follow Step 2 as outlined below:
STEP 2: Redeem Gift Card
Call: ************
Email: **********************************************************
When contacting them, kindly provide both your cruise reservation booking number and your Gift Card Serial Number for prompt assistance.
We apologize for any confusion and appreciate your cooperation in following the correct redemption process.
Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a $50 dicks sporting goods gift card from them but it has a Zero balance and they aren't answering me I want them to either resend a good card or refund me
Business Response
Date: 08/23/2024
Hi,
I am so sorry for the trouble you are having. Please respond with the gift card number and pin.

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CardCash.com is BBB Accredited.