Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Hotels.com gift card from Cardcash that was supposed to be worth $310 (order # #*******, card ending in 2543) on July 26th, 2024.The card arrived with $0 balance.Per the CardCash 45 day warranty, I am seeking a refund on the zero balance gift card.All other Hotels.com gift cards are fine and fully redeemed. I have no issues in general with CardCash just seeking a refund on the one gift card that is no good.

  Business Response

  Date: 08/07/2024

  Hi, 

  A refund has been processed for your Hotels.com gift card. 

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my info with cardcash on July 7th, 2024 and wanted to exchange my Bath and Body Works $25 gift card for an Amazon gift card with the value of $19.48. My request was ******** and I was supposed to receive the Amazon ecard in my email. I have not received it as of todays date. I have sent two emails to ********************************** and called ************ twice. I am told the same thing, I will receive an ecard within 48 hours. I have ******** my email address with them and checked my spam folder and still nothing. This morning, a customer service rep ******** the request for the Amazon ecard is in their system, but has not been fulfilled yet. This company should not be in business if they cannot complete their end of a transaction. Since they say I only have ********************************************************** I would like to get this matter taken care of. Can you please help me? The details are: order #*******; Amazon ecard amount $19.48 to me; payment details are: *******. Thank you for any help you can give me.************************* *******************

  Business Response

  Date: 08/05/2024

  Hi, 

  The Amazon gift card has been sent to ******************* on 7/12/2024. We have gone ahead and reissued the Amazon gift card. 

  Customer Answer

  Date: 08/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the ecard today, thank you BBB!  I would suggest to CardCash to let their customers know, the ecard will not come from an email with CardCash as the sender.  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, so we had an issue with a couple gift cards. They did not work at the business. So we complained to cardcash and they sent us a return label. They said they received and refunded both cards. I have zero record of a refund on one of the cards. I have contacted cardcash about it and I have received either no response or not helpful responses. The card was valued at $92.92. the filing ID is 840052-K it was a fairly expensive card. I am extremely upset. It makes me not want to use cardcash ever again. I'm very disappointed in the response times to inquiries as well. I want this card refunded. Extremely frustrated buyer!

  Business Response

  Date: 07/26/2024

  Hi, 

  A refund has been processed back to your Mastercard for the filing id listed. Is it possible you may have another Filing ID for the second card ?

  Customer Answer

  Date: 07/26/2024

  
  Complaint: 22018094
  
  I am rejecting this response because:
  There is no evidence of a refund anywhere. No notifications, checked credit card statements and PayPal. Nothing at all.
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 08/05/2024

  Our records indicate that we processed your refund on June 4, 2024, to the Mastercard ending in 6249. The reference ID for this transaction is 10021380025.
  If you haven't received the funds yet, it may be due to processing times from your bank or credit card provider. We recommend contacting them to inquire about any potential delays.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6 at 3:04 pm I created an account with ****************** and submitted the information for a kohls gift card. 2 days later today July 8th I check my balance and it says $0 they never confirmed nor acknowledged pain paying me for my gift card they just took the balance of $139.00 and acted like nothing happened..

  Business Response

  Date: 07/18/2024

  HI, 

  Please respond with your order number so that we can look into this matter immediately. 

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered gift card info and was provided a quote $50 Macys card for a $44 Amazon gift card. Never received any follow up and was told my order was canceled. I told them they need to return my gift card and they said they would reach back out to me and I never heard it back. They stole my gift card.

  Business Response

  Date: 07/16/2024

  Hi, 

  The gift card was entered incorrectly, resulting in a zero balance. Would you like us to return the card, or should we proceed with processing the order?
  
  
  

  Customer Answer

  Date: 07/16/2024

  
  Complaint: 21949951
  
  I am happy with you processing the original order. 
  
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cardcash operates on unethical practices and claims there's a 45 day guarantee. Allegedly using "proprietary fraud technology and KYC measures CardCash has working behind the scenes". This comes after countless others have complained about the same issues where a giftcard balance mysteriously disappears after 45 days. I purchased a giftcard expecting a quick delivery, however, after waiting an unexpected length of time for it to be emailed I needed to pay and leave. This establishment wasn't anywhere near where I live until recently when I attempted to utilize this giftcard. Now $200 worth of giftcards say "deactivated". Cardcash has offered their same rhetoric about having a 45 day guarantee but that's pretty much worthless.

  Business Response

  Date: 07/10/2024

  Although our policy allows refunds within 45 days, we have made an exception and processed your refund for the purchase made on September 11th, 2023.

  Customer Answer

  Date: 07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to make BBB aware that I reached out to the merchant, Top Golf, and they notified me via email that the gift cards I purchased from CardCash were actually deactivated on September 9, 2023 which is 3 days prior to me purchasing them on September 12, 2023. Therefore, CardCash either willingly sold defaulted cards, their system is inadequate of catching these errors, or a combination of both. If you'd like the email correspondence I will gladly share it. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stole a gift card that I sent in for sale, they made me mail it and send photo with the card with the security code scratched off. Have not received the card back from them once the declined to list it. Went to the issuer and my card balance has gone from $2,000 to $86. This is after I paid with insurance to ***** the card to them for $75what a scam. I read about them from a credible news report so I thought it would be safe to send. TWO THOUSAND DOLLARS?!

  Business Response

  Date: 07/03/2024

  Hi, 

  The order has been canceled. Please confirm your address so that we can return the gift card. 

• Initial Complaint

  Date:06/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a gift card to The Great Wolf Lodge with a $250 balance, which I verified. I then went to sell the card to Card Cash online, and the transaction went through with them also verifying the card. I was given a confirmation number, and instructed to mail the card in, which I did. A few days later I receive an email saying my transaction was canceled. After I emailed them, they told me that my card had a zero balance. And they have since not answered my emails. I feel that I was taken advantage of, and my money was stolen.

  Business Response

  Date: 06/26/2024

  The card you attempted to sell to us had a zero balance. As a result, we have had to cancel the order.

  Customer Answer

  Date: 07/01/2024

  
  Complaint: 21884974
  
  I am rejecting this response because:
  This is the exact response I received when I email the company myself. I know for a fact that my card had $250 dollars on it. I want the money, or I want the card back. I plan to have the card history investigated to show that my money was taken.
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/10/2024

  Hi, 

  Upon checking, it appears that the card has not been released to our inventory. We recommend that you contact the place where you obtained the card for further assistance.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 $500 gift cards from Cardcash on June 10th. The gift cards do not have a pin or expiration date. The merchant refused to take them as payment without the *** number and expiration date. ********************** is giving me the run around and not issuing a refund. They first said they need the card numbers and then a few days later they are telling me they cant find the card numbers. They now want the order number. Also, I was told if I dont stay on the original thread my issue will be closed. I was a loyal customer since 2015, but now they have turned into a scam company.

  Business Response

  Date: 06/25/2024

  Hi,
  
  In order to refund the card, being that the card has a full balance, we require that you send a letter to ******************************** stating that you will not copy, alter, or make any use of the card.
  
  Please copy ******************************* on the email, so I see an email was sent.
  As soon as I receive an email from you, I can have your refund processed.
  
  We appreciate your business and apologize for the inconvenience.

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cardcash started out great, instant cash for my gift cards. What isn't there to love compared to sites like Raise, etc. That was until I met ******************************* (or ***** *******************************). I noticed on the bottom a "sell bulk card" option, which I went through the process of applying to. I later get an email where I am asked to schedule a meeting, realizing that I may be in over my head here I asked the reasoning (as my volume is relatively low, I was just looking for better rates if possible). He instantly responds with "you're not a good fit." in which I question why. He claims I "objected" to the phone call which therefore means I wish to stay anonymous while selling cards (is not the case, all of my information is tied to my cardcash account) and therefore I will be banned from the site forever come Monday. The escalation here is insane, all I did was ask a question. I requested to speak to a manager in which he responded "all reports will be thrown away".It's a clear misunderstanding on his part, we had a 20 email back and forth and he still is not enough of a man to admit that. Sad that a company like CardCash is run by someone like him.

  Business Response

  Date: 06/25/2024

  HI, 

  I apologize for the service you have received. We definitely pride ourselves in amazing customer service and will take this matter seriously. Our bulk program is only offered when a minimum sell or buy amount is sold/ purchased weekly. How much are you looking to sell weekly?