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Business Profile

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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 370 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I activated my account on Life Point, When I started working, my account was blocked within a short time. I dont really know the reason, I don't agree with this decision , hope that it will be reconsidered and that my account and points will be restored ,Thank you.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created an account on LifePoint , I love participating in surveys , Things were really fun, but after I solved some surveys, my membership was banned for no apparent reason, I want to recover my account and points, and I do not agree to this ban, Thank you.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently created an account with LifePoint , Things were good , I really liked the idea of ??surveys, but suddenly and without warning, my membership was blocked. I dont know why. I object to this decision , I want my points and my account , I hope the account will be reviewed and restored , Thank you

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I created an account with Life Point and collected a number of points, but my membership was blocked for no reason. I object to this ban, and I want my account and points back.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a member of this survey panel for 10+ years, when all of a sudden I got a message telling me that my membership was canceled. When I contacted support, I was only given some vague reason for the cancellation and told that the decision was final. At the time of the cancellation, I had over ****** points in my account that I now cannot redeem.

      Business Response

      Date: 12/28/2023

      Hello,

      I'm sorry to see you had a poor experience with our support team.  We're experiencing some delays in our review process, especially around this holiday season.  I do apologize this for this inconvenience.

      The status of your account is still under review, please understand these measures are taken to ensure malicious users do not consume the survey pool preventing you and your fellow community members from providing the quality responses we so truly appreciate.

      We appreciate your patience as we process the current wave of fraudulent activity and we will be sure to get your account fully reviewed as quickly as possible.

      All of the very best wishes for the new year!

      The LifePoints Team

      Customer Answer

      Date: 01/03/2024


      Complaint: 21036692

      This runs counter to the communications I had with the support team who claimed that the decision was "final." While I am glad to hear that it wasn't truly "final," this message doesn't address my request to be able to redeem my points, nor does it provide any sort of timeline on when I can expect the review to be completed.


      Regards,

      *******************************

      Business Response

      Date: 01/08/2024

      Hello *********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 01/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

      Customer Answer

      Date: 01/25/2024


      Complaint: ********

      I am rejecting this response because:
      please reopen my original complaint #********. That complaint was originally resolved when Lightspeed agreed to reactivate my account, however two weeks later they canceled my membership AGAIN.





      Regards,

      *******************************

      Business Response

      Date: 01/26/2024

      Hi *********

      I am not sure where the confusion lies as *************** to you on your BBB complaint 21036692.

      As mentioned previously, when we took a closer look into your account, it was confirmed that you were caught in the security checks that we perform but we made the decision to reactivate your account.  When participating with our panel, please be sure you are taking your time when completing surveys, providing honest responses and ensuring you keep your account up to date.  These are no guarantees that you will not get picked ** in future security checks but these are some tips that *** help.

      Customer Answer

      Date: 01/26/2024


      Complaint: 21036692

      I am rejecting this response because:

      While it's true that you did reactivate my account on 1/8, it was deactivated AGAIN earlier this week, which is why I've asked to have this complaint reopened. Furthermore, prior this most recent deactivation, I had submitted a redemption order (410121ce-45b3-4aba-8771-4688adcda677) and I want to ensure I receive my reward.

      Regards,

      *******************************

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A few days ago, I received a message when I logged in normally to my Lifepoint account that my membership was no longer available. After contacting the support team, this was confirmed and that I was convinced that I had violated their rules without providing any other explanations. In fact, I did not have enough time to do that. Basically, I am quite sure that their reasons were. Not true. This may have been done by mistake. I would like an official to confirm this, and I will accept the decision whatever it is and move forward

      Business Response

      Date: 12/21/2023

      Hello *********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 12/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I would like to file a complaint against the Life Point timer. I am a new member in the community and I started my activity less than a month ago. I participated in a number of surveys and I answered with the utmost credibility to every question that was asked to me. In return, I got some points. Then my membership was canceled. Is this because my opinion did not suit them? So they should stop. About accepting members who do not ************* according to what Lifepoint wants

      Business Response

      Date: 12/21/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 12/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/18/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to object to Lifepoint's decision to cancel my membership in an illogical manner. You cannot invite people to subscribe to the site, then after a few weeks they cancel my membership, and they do not even have a real reason for that. They just say, "Your membership has been cancelled." Well, this is completely unconvincing. I cannot waste my time there for nothing. At least I should be given a chance and confronted with evidence

      Business Response

      Date: 12/21/2023

      Hello *************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 12/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is and I joined Lifepoint a short while ago. There were a lot of people talking about great experiences on the site and others talking about bad experiences, so I decided to try it myself. I participated in several surveys. It is very easy and does not require a lot of time, but then when I tried to register... Login for the fourth time, as I remember. A message appeared. Your membership has been cancelled. It is a shocking decision. I did not do anything completely wrong. I have read the sites rules and decided to fully comply with that. I expect someone to explain that. Best regards

      Business Response

      Date: 12/21/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 12/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************

    • Initial Complaint

      Date:12/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a problem with this company called "LifePoints. They are conducting bad business practices by promising to pay you for taking surveys with no intention of doing it. All of a sudden when my balance was going up and it was time for me to cash out, they canceled my membership with no notice. So not only can I not get into my account, I cannot collect the reward that I accumulated. They cant be contacted by phone, offer no explanation.They collect personal information they claim for survey purposes and they dont hold up to their end of the bargain.

      Business Response

      Date: 12/21/2023

      Hello *******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    Lightspeed, LLC is NOT a BBB Accredited Business.

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