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Business Profile

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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 372 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of LifePoints for a few months now and have been completing surveys on a regular basis. Upon completing my last survey, which I've put quite some time into, I received a message that my account was cancelled. I contacted support and they reply that the membership was cancelled for poor practices which may include, but not limited to:(1) Inconsistencies in your survey responses (2) Inconsistencies in your survey profile (3) Speeding through survey (4) Straight lining (providing identical/similar responses to every question in the survey)(5) False geographic location (6) Multiple accounts I could not see how I'd fall into any of these categories and appealed this decision, hoping for a more.I was under the impression that maybe their criteria for speed is a little strict and my account was automatically flagged, but I have always thoroughly read all questions and answers and would assume that if that were the case, it'd be something that could be disclosed; .I do not mind much about the website and service they provide, but I feel cheated out of my time and feel that the timing for cancellation was suspicious, given my uncollected balance Collect your balance as soon as you can before your account is closed without warning.I hope to get a solution to this, as Lifepoint used to do that.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****, and I am one of the members who recently joined Lifepoint. I began my participation experience by completing some of the surveys available on my account. After several weeks of active participation and completing more than three surveys, I was notified that my membership had been cancelled, and when I contacted them, the support team sent me several reasons that could cause this. Looking closely at the reasons, I was confident that I had not done any of them, but they said that nothing could be done and all my points were confiscated. This is really unacceptable to them, and I have an objection to that.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Lifepoint since November 29. I joined the Lifepoint website and all I did was look around. I did not do anything else. I did not have enough time to participate in the available surveys. After several days, I was informed that my membership had been canceled without any clear reason. They just did it. Did they? Can someone out there explain this

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Lifepoint as soon as I joined there, and after several days, as soon as I entered to complete my first survey on the site, they canceled my membership, and after I contacted the support team, they said that I had violated the terms of the site. Well, I did not have the opportunity to do that. I did not even complete my first survey, so they are giving me the opportunity. To choose and answer the questions and then they say your answer is random. I think their decisions are random and nothing else

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I think I joined Lifepoint only at the end of November. Most of the reviews on social media said that they enjoyed spending time at Lifepoint, completing surveys, participating in predictions, and all that. Indeed, I received a prize worth $5. Two weeks after I joined, while I was logging in, a message appeared that my membership was valid. Not available. This happened after I received the reward in the following. According to what I remember, it was an unfair decision on their part. I did not do anything wrong at all. I hope that this will be reconsidered, or at least an explanation will be provided for this decision.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 12/29/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:12/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the Lifepoint website , and I was participating in surveys on an ongoing basis, and I actually got some bonuses and , and I was progressing wonderfully, but after that, when I tried to log into my account, I received a message that my membership had been canceled suddenly, and without making any mistake, I tried to contact the support team, but I could not. Get a direct answer or a clear reason.. You cannot be sure of the way they deal with **** tried to contact the support team, but I could not. Get a direct answer or a clear reason. I hope someone out there will reconsider the decision.this is absolutely unprofessional. Their matter must be investigated.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to file a complaint against the Lifepoint website. I have been a member for about a year. My membership was unfairly cancelled. I tried several times to find out the validity of the accusations that they made against me, but I did not do any of that. They are just random accusations that their security system failed and was wrong. In this, one must investigate more widely.I want to get a real answer to what happened. I hope that this complaint will be answered by them with full transparency. I did not expect that from them. It seems that they did not like my ideas or were not what they wanted. Well, they can. Accepting the membership of people who have opinions similar to what they want, or canceling my membership by them without a real reaso

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously created a LifePoint account , My membership was canceled for no apparent reason , After I collected points, I demand that this decision be reconsidered and my account and points be restored , Thank you.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I really hope that my application will be audited , I created an account on Lifepoint and collected points,Everything was great, but my membership was cancelled, It was a really unfortunate thing, I ask you to reconsider this decision and restore the account, Thank you.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 12/29/2023


      Complaint: 21043464

      I am rejecting this response because ,
      I did not commit any mistake that violates community standards. I object to this decision, and I hope that you will take a fair look at my account and restore it.


      Regards,

      *********************

      Business Response

      Date: 01/08/2024

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:12/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I don't really know what the reason is, but my Life Point account was blocked without warning , I hope this will be reconsidered, and the account and the points I collected will be restored , Thank you.

      Business Response

      Date: 12/29/2023

      Hello.

      My name is Priscilla.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 01/10/2024



      Complaint: ********



      I am rejecting this response because:

      They did not provide a clear reason for canceling my membership. I am saddened by this bad treatment with customers





      Regards,



      ***** *******

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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