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Business Profile

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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 370 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Lifepoint. I was accused of violating the terms and conditions of the site, and after that it suspended my membership. When I asked for an explanation of the direct reason or the explicit violation, I was completely ignored, as I feel that they cannot do this without real justification. I would like to find a solution to this, please.

      Business Response

      Date: 12/01/2023

      Hello,

      I'm sorry to see you are experiencing some issues.  Please double check that you have reached the correct channel.  Unfortunately, I am unable to locate any account with support tickets regarding your issue. 

      If your account is associated with another email address, please provide that email address so we can research your concerns further.

      Have a wonderful day!
      The LifePoints Team

    • Initial Complaint

      Date:11/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The worst site I have registered on is Lifepoint. Once I registered and started my activity on the site, and when I reached the value of redeeming my points, they canceled my membership to evade paying for my valuable time that I spent there. I demand that they be held accountable for this deception.

      Business Response

      Date: 12/01/2023

      Hello,

      I'm sorry to see you are experiencing some issues.  Unfortunately, I am unable to locate any account with support tickets regarding your issue. 

      If your account is associated with another email address, please provide that email address so we can research your concerns further.

      Have a wonderful day!
      The LifePoints Team

      Customer Answer

      Date: 12/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Is it possible to believe that the rich people canceled choosing Lifepoint and started my activity on my account? My membership was suspended after several days. It is not known what error I had proven. The support team said that I had violated the terms of the site. I really did not have enough time for that reason. They only leave uncovered justifications. They wasted their time and... In the end, I lost my account and two-thirds of them expect to be held accountable for this

      Business Response

      Date: 12/01/2023

      Hello,

      I'm sorry to see you are experiencing some issues.  Unfortunately, I am unable to locate any account with support tickets regarding your issue. 

      If your account is associated with another email address, please provide that email address so we can research your concerns further.

      Have a wonderful day!
      The LifePoints Team

      Customer Answer

      Date: 12/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am facing a real problem with the Lifepoint website. I registered there the following year. After that, I became an active member and was really active. After that, the adults revoked my membership and I would not be able to log in. It failed. This shocked me. What a serious mistake I had made. I accepted the price of this. It is truly unacceptable. Other than that, I hope this will be looked into

      Business Response

      Date: 12/01/2023

      Hello,

      I'm very sorry your experience couldn't have a better result.  Your inquiry was escalated for further review. The Terms and Condition violations have been confirmed and the account(s) will remain closed.

      LifePoints reserves the right to terminate any membership suspected of Terms and Condition violations and further forfeit all awards earned from said account.

      LifePoints does not reveal how investigations are conducted or the measures taken to investigate memberships. This policy is a precaution to prevent future circumvention of our security measures and/or investigative tactics.

      We wish you all the best in all future endeavors.

      The LifePoints Team

      Customer Answer

      Date: 12/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:11/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a former member of Lifepoint. I joined the previous year. I am an active member and participated in many of them. It was only a few. I only received more than the reward. After that, my membership was canceled. I contacted the support team, but I did not get a direct answer. They were wrong and I did not do anything out of kindness. Reconsider the case

      Business Response

      Date: 12/01/2023

      Hello,

      I'm sorry to see you are experiencing some issues.  Unfortunately, I am unable to locate any account with support tickets regarding your issue. 

      If your account is associated with another email address, please provide that email address so we can research your concerns further.

      Have a wonderful day!
      The LifePoints Team

    • Initial Complaint

      Date:11/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered on the Lifepoint website on 3/8/2022 and my membership was almost fully active. After that, I feel proud. I was not able to log in because my membership was suspended. I did not regularly ask for the reasons to be able to. In fact, I was not able to forget that until today, and I found that you can file a complaint. You can file a complaint and this can be done to check the activity earlier. I hope to return to the **************** It was very enjoyable.

      Business Response

      Date: 12/01/2023

      Hello,

      I'm sorry to see you had a poor experience joining our panel.  Unfortunately, I am unable to locate any account with support tickets regarding your issue. 

      If your account is associated with another email address, please provide that email address so we can research your concerns further.  We really appreciate you bringing your concerns to us, we are constantly working to improve the experience for everyone and your insight helps bring us closer to the best solution.

      Have a wonderful day!
      The LifePoints Team

      Customer Answer

      Date: 12/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      This is my email **********************

      And I have the first order number on it with lifepoint W03082259D48

      Regards,

      *********************

    • Initial Complaint

      Date:11/24/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a new member of Lifepoint for about a month. After several activities on the site, I participated in a study that lasted several hours. After I completed the study and redeemed the points, the site canceled my membership after several hours without any real reason. I did not commit any mistake except that I requested to redeem my points. I demand that this be verified.

      Business Response

      Date: 12/01/2023

      Hello,

      I'm sorry to see you are experiencing some issues.  Unfortunately, I am unable to locate any account with support tickets regarding your issue. 

      If your account is associated with another email address, please provide that email address so we can research your concerns further.

      Have a wonderful day!
      The LifePoints Team

      Customer Answer

      Date: 12/01/2023


      Complaint: 20911897

      I am rejecting this response because:

      This is my account diteals 
      **********************

      Lifepoint account pass Sf63#@$fga

      If you sigin now will receive this massage  your membership was canceled...

      Please take a look

      Regards,

      *******************

      Business Response

      Date: 12/07/2023

      Hello ***********

      Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards. 

      Again, I understand that this is not the favorable outcome you were hopping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was enjoying my time with LifePoints. I was able to take a decent amount of surveys and everything was going well ... until I tried to login and it said my account was temporary unavailable. I answered all of the survey questions truthfully and have no idea why my account was randomly canceled. I take all the surveys that are given to me and if there is a limit on the amount you can take over a certain time, don't give me more surveys to take. I did absolutely nothing wrong... was just having fun making as much money as I can with a survey app. Please take a look into reactivating my account. I had $30 worth of points saved up. Not happy and definitely not the only one this has happened this is absolutely unprofessional. Their matter must be investigated

      Business Response

      Date: 12/01/2023

      Hello,

      I'm sorry you're having some issues with our portal at the moment.  LifePoints provides our clients with highest level of data integrity. Therefore we must ensure the integrity of the survey data we get from our members. We depend on our members to take their membership seriously, provide us with correct information, and honest and consistent survey responses.

      We have reviewed your account and determined that your membership does not meet our quality standards and the decision has been made to inactivate your account.

      We know this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us to continue to be our best and keep our commitment to our clients.

      We wish you all the best.

      The LIfePoints Team

    • Initial Complaint

      Date:11/15/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of LifePoints for a few months now and have been completing surveys on a regular basis. It is one of few such websites I occasionally visit. Upon completing my last survey, which I've put quite some time into, I received a message that my account was cancelled. I contacted support and they were kind enough to reply within a reasonable amount of time, stating that the membership was cancelled for poor practices which may include, but not limited to:(1) Inconsistencies in your survey responses (2) Inconsistencies in your survey profile (3) Speeding through survey (4) Straight lining (providing identical/similar responses to every question in the survey)(5) False geographic location (6) Multiple accounts I could not see how I'd fall into any of these categories and appealed this decision, hoping for a more. Unfortunately, I was not able to get much further, having had the explanation that Life Points does not reveal how investigations are conducted to help prevent circumvention of their security measures which is fine, except that LifePoint explicitly lists the possible reasons and what they're checking for.I was under the impression that maybe their criteria for speed is a little strict and my account was automatically flagged, but I have always thoroughly read all questions and answers and would assume that if that were the case, it'd be something that could be disclosed; after all, I already know that reading a little bit slower and waiting before proceeding would be one way to "circumvent" the flawed security measure. Again, I find it hard to imagine they'd add an arbitrary time limit on each question page regardless of length, but of all potential reasons, this one comes closest, however remote.I do not mind much about the website and service they provide, but I feel cheated out of my time and feel that the timing for cancellation was suspicious, given my uncollected balance Collect your balance as soon as you can before your account is closed without warning.

      Business Response

      Date: 11/17/2023

      Hello *******

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 11/17/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to file a complaint against the Lifepoint website. I have been a member for about a year. My membership was unfairly cancelled. I tried several times to find out the validity of the accusations that they made against me, but I did not do any of that.I did not doanything wrong, They are just random accusations that their security system failed and was wrong. In this, one must investigate more widely please I really want to join the panel

      Business Response

      Date: 11/07/2023

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 11/15/2023


      Complaint: 20835870

      I am rejecting this response because:



      Regards,

      *****************************

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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