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Business Profile

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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 370 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,. I was an active member of the Life Point site. I joined several months ago and participated in the activities of the site when I was receiving an invitation to participate. Then, suddenly, my membership was canceled. He tried to contact them to verify the reason, but to no avail. They do not give you a reason. Direct or real, but they give you several reasons, and you have to expect that you did one of them. This is absolutely illogical. I want to get a real answer to what happened. I hope that this complaint will be answered by them with full transparency.

      Business Response

      Date: 11/10/2023

      Hello *****************


      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:11/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a member for years, doing surveys to the best of my ability. I had saved up around $700 in points, and really enjoyed doing surveys. However, when I tried to log in, I found that my account was suspended. they sent me the same blanket email saying that I had violated the terms and service. When I asked what violation had occurred, as I knew I had not broken any rules, they refused to explain.It is frustrating to know that I spent all that time and energy doing those surveys only for them to take my points and ban me.They are just random accusations that their security system failed and was wrong. In this, one must investigate more widely.this is absolutely unprofessional. Their matter must be investigated

      Business Response

      Date: 11/07/2023

      Hello Mark.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:11/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was an active member of the Life Point site. I joined several months ago and participated in the activities of the site when I was receiving an invitation to participate. Indeed. Then, suddenly, my membership was canceled. He tried to contact them to verify the reason, but to no avail. They do not give you a reason. Direct or real, but they give you several reasons, and you have to expect that you did one of them. This is absolutely illogical. I want to get a real answer to what happened. I hope that this complaint will be answered by them with full transparency.They are just random accusations that their security system failed and was wrong. In this, one must investigate more widely

      Business Response

      Date: 11/07/2023

      Hello ***************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:11/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was enjoying my time with LifePoints. I was able to take a decent amount of surveys and everything was going well ... until I tried to login and it said my account was temporary unavailable. Also, I caught a glimpse of it saying my account was canceled. I answered all of the survey questions truthfully and have no idea why my account was randomly canceled. I take all the surveys that are given to me and if there is a limit on the amount you can take over a certain time, don't give me more surveys to take. I did absolutely nothing wrong... was just having fun making as much money as I can with a survey app. Please take a look into reactivating my account. . Not happy and definitely not the only one this has happened to.

      Business Response

      Date: 11/07/2023

      Hello *************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:11/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the panel, and I have not undertaken any other activities. I took a quick look at the sites community and a second look at the sites available activities. Several days later, my membership was canceled without prior warning or without even informing me of the reason. Therefore, I hope that it will be confirmed that I have not done anything. error for this to happen.I want to get a real answer to what happened. I hope that this complaint will be answered by them with full transparency.

      Business Response

      Date: 11/07/2023

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:11/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to file a complaint against the Lifepoint website. I have been a member for about a year. My membership was unfairly cancelled. I tried several times to find out the validity of the accusations that they made against me, but I did not do any of that. They are just random accusations that their security system failed and was wrong. In this, one must investigate more widely. I tried to contact the support team, but I could not. Get a direct answer or a clear reason. I hope someone out there will reconsider the decision

      Business Response

      Date: 11/07/2023

      Hello *****************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:11/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company locked me out of my account and stole the points I had accumulated. I tried emailing them, and they refused to unlock my account or provide compensation for the points they stole. They wouldn't even give me a reason beyond vague accusations that made no sense. I want my account unlocked with full restitution of my accumulated points or cash compensation for the points they stole.this is absolutely unprofessional. Their matter must be investigated

      Business Response

      Date: 11/07/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:11/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the Lifepoint website , and I was participating in surveys on an ongoing basis, and I actually got some bonuses and , and I was progressing wonderfully, but after that, when I tried to log into my account, I received a message that my membership had been canceled suddenly, and without making any mistake, I tried to contact the support team, but I could not. Get a direct answer or a clear reason.. You cannot be sure of the way they deal with me. When I participated in several activities there, they simply canceled my membership without any reason at all. I did not expect that from them. It seems that they did not like my ideas or were not what they wanted. Well, they can. Accepting the membership of people who have opinions similar to what they want, or canceling my membership by them without a real reaso

      Business Response

      Date: 11/07/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:10/22/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a member for years, doing surveys to the best of my ability. I had saved up around $900 in points, and really enjoyed doing surveys. However, when I tried to log in, I found that my account was suspended. **************** sent me the same blanket email saying that I had violated the terms and service. When I asked what violation had occurred, as I knew I had not broken any rules, they refused to explain.It is frustrating to know that I spent all that time and energy doing those surveys only for them to take my points and ban me.

      Business Response

      Date: 10/25/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 10/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:10/22/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint with Life Point. They canceled my membership and confiscated my points without justification. It is surprising. I lost a lot of time to obtain them and there was no good response from the support team. I would like to have my account evaluated again and make sure that the decision is fair.

      Business Response

      Date: 10/25/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 10/25/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    Lightspeed, LLC is NOT a BBB Accredited Business.

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