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Business Profile

Market Survey

Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 370 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was enjoying my time with LifePoints. I was able to take a decent amount of surveys and everything was going well ... until I tried to login and it said my account was temporary unavailable. I did not do anything wrong. I answered all of the survey questions truthfully and have no idea why my account was randomly canceled. I take all the surveys that are given to me and if there is a limit on the amount you can take over a certain time, don't give me more surveys to take. I did absolutely nothing wrong... was just having fun making as much money as I can with a survey app. Please take a look into reactivating my account. . Not happy and definitely not the only one this has happened to. I would just like to verify this, because in fact, my demands for justice have not been met with the site. Can they do that without a reason? Are things that simple? It made me shocked. At least they should have provided hard evidence instead of just saying they had proof without telling me about it to make sure I really did something wrong. I hope those responsible there will be contacted and justice done.

      Business Response

      Date: 09/25/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. Unfortunately, we are not able to reactivate your account.  

      If you would like to continue participating with our LlifePoints Community, please feel free to rejoin the panel using a completely different email address.  

    • Initial Complaint

      Date:09/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of the lifepoints site. My membership was canceled several months ago without any reason. I would just like to verify this, because in fact, my demands for justice have not been met with the site. Can they do that without a reason? Are things that simple? It made me shocked. At least they should have provided hard evidence instead of just saying they had proof without telling me about it to make sure I really did something wrong. I hope those responsible there will be contacted and justice done.I have been a member for several years..I really want to join..please solve this

      Business Response

      Date: 09/25/2023

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the second time now they have deactivated my account.The first time there was a system error apologized and reinstated my *********** once again my account was flagged by security systems.My son was taking a survey with my supervision designed for children his age.Mid way through the survey closed unacceptably and could not sign in afterwards.I was in the middle of a month long survey that requires daily entry.This ridiculous decision has prevented me from continuing.I find this long pattern of unethical deactivation unseemly.I request my account be reactivated.I'd also like to know the cause of this action.Thank you for your consideration.Respectfully Submitted,*****************************************.

      Business Response

      Date: 09/21/2023

      Hello ***************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 09/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I appreciate your thoughtful considerations and understand that AI can sometimes collect erroneous security metrics and data.Thank you for your prompt response. 
      Regards,

      *****************************************

    • Initial Complaint

      Date:09/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lifepoints cancelled my account and kept the over **** points I have accumulated they then sent an email basically accusing me of being dishonest

      Business Response

      Date: 09/21/2023

      Hello ***************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:09/08/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is *****. I was an active member of the Life Point site. I joined several months ago and participated in the activities of the site when I was receiving an invitation to participate. Indeed, I got my first reward on May 29. Then, suddenly, my membership was canceled. He tried to contact them to verify the reason, but to no avail. They do not give you a reason. Direct or real, but they give you several reasons, and you have to expect that you did one of them. This is absolutely illogical. I want to get a real answer to what happened. I hope that this complaint will be answered by them with full transparency.

      Business Response

      Date: 09/14/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 09/15/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:09/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a member of LifePoints for several months. They have paid out several thousand dollars to me. A few weeks ago I tried to sign in to take more surveys and found that my account had been cancelled. After waiting 2 weeks for an answer from the help center I get a vague generic response that my account had been flagged for one or more of 6 reasons, or possibly something else. I know that none of the 6 stated reasons were accurate, but they stated there was nothing more they could do. I do not have multiple accounts, etc. They did forfeit my accumulated points. There seems to be quite a few reviews on their review site with similar issues. It takes long enough to earn a little money taking surveys, but having an account cancelled makes it much more of a waste of time. Hopefully, people reading my review will not waste their time with this site.please solve this let me join the panel

      Business Response

      Date: 09/14/2023

      Hello ***********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a new member of this panel I registered three months ago, and my request was accepted. After hard and hard work, I managed to collect 550 points and request my reward, and it has already arrived. After that, I tried to re-log in to my account. I received a message stating that my membership was suddenly canceled from the site. I did not expect this to happen. This is for no reason, because when my membership was canceled, I was not active on the site until the account was in the state of logging out, which surprised me, which prompted me to re-read the terms of the site, and I think that I did not break any rule there, which prompted me to file this complaint, and I would like it to be resolved. The problem, or at least inform me of the direct cause of this.please solve this issue

      Business Response

      Date: 09/12/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 09/13/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:09/05/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is *******, and I have been a member of Lifepoint since February of this year for more than six months. I regularly participate in the sites activities or even through social networking sites. For several days, when I tried to log in as usual, I could not access the account. My membership was temporarily suspended. I did not receive A clear message about the reason for this, but it could be a security measure followed by the site temporarily on my account, as I was told. I could not accept the decision and I want to make sure that this decision was not unjust. I did not do anything wrong. At times my answers may be quick, but this happens. When the options are clear and I have absolute confidence in my opinion, well, I don't want to cheat and add time to make it seem like I'm thinking about something that I'm actually confident about. Anyway, I can accept the site's decision in the end and move on and thank them in the end for adding fun and some money to my life.

      Business Response

      Date: 09/12/2023

      Hello *******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

      Customer Answer

      Date: 09/12/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:09/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello everyone, I want to complain about the Life Point survey site. I have been a member for more than six months, but for a reason I do not know, I was excluded from all surveys, as the site stopped sending any lawsuits via my e-mail several months ago, and the account is always empty of any activities that I could I participate in it. I would like my account to be reviewed by an official and to make sure that there is any problem

      Business Response

      Date: 09/07/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello *********************, I would like to file a complaint regarding the Lifepoint survey site. Indeed, I was actively participating in the community, and it pays in any case for sharing an opinion in an easy way. I received several bonuses during the previous months, about $20. This was really wonderful, but about a month ago, I was surprised while logging in with a message. It says, Your membership has been cancelled. Contact us if there is any question. I already did that and they were kind enough to respond within a short time, but the response was not enough to convince me of the real reason for canceling my membership, which I worked hard to gain trust in. I could not move forward, and I hope that this decision will be reviewed by the site and confirmed. I broke their rules because I feel like I don't deserve it

      Business Response

      Date: 09/07/2023

      Hello.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 09/07/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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