Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lightspeed, LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lightspeed, LLC

  685 Us-206 Suite 204 Bridgewater, NJ 08807

• 

  Lightspeed, LLC

  685 rt 206 Bridgewater, NJ 08807

• 

  Lightspeed, LLC

  387 Admiral St. ste 773 Imperial, MO 63051

• 

  Lightspeed LLC

  2700 Oregon Rd Northwood, OH 43619-1057

• 

  Lightspeed, LLC

  1100 112th Ave NE Ste 200 Bellevue, WA 98004-4425

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of the ******************* for a year. After joining the site, I participated in several surveys and it was nice for a long time. I would give my opinion and some suggestions and get rewards. After that, suddenly my membership was cancelled. I contacted the support team and they were very nice, but the reasons they said were that I might have... I did it randomly and completely unacceptable. In fact, I would still like the problem to be monitored and verified more widely, and I will fully accept the decision after that.

  Business Response

  Date: 10/10/2023

  Hello *************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of the ******************* for about a year. After I joined the site and participated several times in the surveys available on my account, the site suddenly stopped sending invitations to participate in the surveys. After contacting the support team, they were very helpful. The problem was resolved several days ago. After that, I moved forward and as soon as I started being active on my account. I was expelled and informed that my membership had been cancelled. In fact, I had just started participating. What mistake did I make in less than a few minutes? I hope that the problem will be reviewed and that I will be informed if I have made any serious mistake.

  Business Response

  Date: 10/10/2023

  Hello ***********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

  Customer Answer

  Date: 10/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard a lot of good news about the site from some friends, so I joined the site, and after a few hours, my membership was canceled for no real reason. When I contacted the support team, the answer was not answered accurately. They sent many reasons why I could have done this. This is inaccurate, and it is an entirely unfair decision.

  Business Response

  Date: 10/06/2023

  Hello *************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

  Customer Answer

  Date: 10/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the ******************* on February 6, and I have not undertaken any other activities. I took a quick look at the sites community and a second look at the sites available activities. Several days later, my membership was canceled without prior warning or without even informing me of the reason. Therefore, I hope that it will be confirmed that I have not done anything. error for this to happen

  Business Response

  Date: 10/06/2023

  Hello *************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer Answer

  Date: 10/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several days after I joined the site, my membership was suddenly canceled without any clear reason. I just joined, my friends. How could this happen!?

  Business Response

  Date: 10/06/2023

  Hello ***************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.
  
  I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

  Customer Answer

  Date: 10/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered on the Lifepoint website, and after hard work, I received my first reward after several days. I received a message canceling my membership when logging in to my account. This really hurts me. I can use the **** account, but things do not like this form.

  Business Response

  Date: 10/04/2023

  Hello ****.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 10/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my membership on the Lifepoint website on February 26, and a few days later my membership was canceled when I was participating in a survey that I was invited to via email from the site. Well, what happened after that was that my membership was suddenly canceled. I hope they have a real reason for this. This is very disappointing.

  Business Response

  Date: 10/04/2023

  Hello *************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to complain about the Life Point survey site. I have been a member for more 2 years, but for a reason I do not know, I was excluded from all surveys, as the site stopped sending any lawsuits via my e-mail several months ago, and the account is always empty of any activities that I could I participate in it. I would like my account to be reviewed by an official and to make sure that there is any problem.

  Business Response

  Date: 10/04/2023

  Hello ***********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is becoming an issue where my account gets deactivated, without an explanation. I have asked LifePoint customer service, many times, to explain to me what policy I'm violating, but they never give me any information. They just deactivate my account. I have earned my points honestly and ethically. They send me multiple surveys. at any given time, and I take those as quickly as I can because many of them are time sensitive. What this looks like is a way for them not to pay out for what I and others have earned. This seems to me like an unethical business practice and one the needs to be addressed. I have asked for details of what policy I have violated and all I receive is 'generic " answer related to quality standards. I have been taking their surveys for over a year now, and I haven't been accused of anything, until my points balance started getting very high. They are not telling me what I am doing to violate their policy. They keep sending me surveys to take. If I was violating a policy, I should either not get surveys as often as I do. This appears to be a way for them to avoid compensating people for their time and effort. They are obtaining feedback from the people that take these surveys, pass that information on to clients, then close accounts with no justifiable reason. I would like for my account to be restored and allow me to be able to use my points that I have earned, fairly, honestly, and ethically. They even give me bonus points for participating and taking surveys. If I was doing something deemed to not meet their quilty standards, then how do justify giving me bonus points? I have been very honest and transparent with them, and they are not doing the same thing with me and other people that give valuable feedback. Please restore my account.

  Business Response

  Date: 10/04/2023

  Hello ***********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 10/04/2023

  
  Complaint: 20663299
  
  I am rejecting this response because:
  This response does not provide what I did that went against your policy.  Again, I have explained to previous agents of anything that possibly could have happened with some of these surveys. I have earned well over $1200 in my account. I would like exact details as to what I did that gives you the right to deactivate my account. Please provide those details. I also want a corporate contact number.  This process has been very disappointing and unethical.  

  Thank you, 
  
  ***********************

  Business Response

  Date: 10/06/2023

  Hello ***********
  
  Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards.  For security purposes, we do not disclose specific information as to why/how your account was flagged.
  
  Again, I understand that this is not the favorable outcome you were hopping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lightspeed provides my restaurant with a cloud based POS system. There is a monthly fee that Lightspeed deducts directly from my business checking account via ***. Through a clerical error by Lightspeed, the *** payments were discontinued. After they failed to collect my payments for two months, they determined that my account was past due. I was not aware that they stopped the *** payment and they did not send me any billing or communicate in any way that there was a problem. On Tuesday 9/19 at approximately 5:30pm Lightspeed deactivated my POS in the middle of dinner service. I was forced to halt service and close early, forgoing most of my potential sales for the night. There were some customers that had been served that were unable to pay. I lost perishable product. I had multiple customer complaints. The sales I was able to complete on that day were $1,701.6. The average Tuesday sales from 8/1-9/12 were $4782.07. I the difference is $3,080.47. While it is imposable to calculate my exact loses, I estimate them to be *****, which I feel *********** be compensated for by Lightspeed.They have offered to credit my fees for the next 4 months, equaling $1396. This is not enough.Lightspeed has agreed that all of the events I described are adequate and that they were at fault.

  Business Response

  Date: 09/25/2023

  Hello.

   

  You have reached the wrong LightSpeed.  We are LightSpeed Research, an online survey panel.  We do not have anything to do with POS systems.  I believe you are trying to file a complaint against Lightspeed Commerce.

  Hope you get the issues you are experiencing resolved.

  Customer Answer

  Date: 09/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  It appears that I have tagged the wrong business.  That was my mistake and I apologize.   Let me know if this inconveniences them in any way,  I will do whatever is necessary to fix the situation.  
  
  *****************************