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Business Profile

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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thoroughly enjoyed my time with LifePoints. The platform offered a great user experience, and I was always impressed by how engaging and rewarding it was to participate. However, I was shocked to discover that my account has been suspended despite my continuous efforts to follow all of the platforms guidelines. Ive always ensured that I complied with the rules to avoid any issues, which makes this situation particularly confusing. I kindly ask you to reconsider this action and to take a closer look at my account. I believe there might be an error or misunderstanding, and I would love to continue being a part of your community. I appreciate your time and attention to this matter. Thank you in advance for reviewing my request.

      Business Response

      Date: 10/08/2024

      Hello John.


      My name is Priscilla. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:09/22/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I would like to file a complaint against *********. I have been a member there for several years and an active member of many community activities. Recently, my membership was suddenly canceled without providing a reason by the site. This made me feel really frustrated. I was beginning to feel that I was truly a real part of the family and I could not find any way to return. I ask them to provide a clear reason or at least reconsider this, and I will accept the decision, whatever it is

      Business Response

      Date: 09/26/2024

      Hello ****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 09/26/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **** ****

    • Initial Complaint

      Date:09/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am really very surprised. I have been a member for several months at *********. Things were going really well until the day I decided to complete a survey with 300LPS. It was easy and simple. After I completed that, I was shocked that my membership was suspended. This is really unfair. I did as I always do. I give my honest opinion. Did It's not good for them. I just want to understand

      Business Response

      Date: 09/23/2024

      Hello ******.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.


      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:09/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been loyal and taking surveys for years and all of the sudden for 2 months no surveys come up. I finally email and am told my account has been suspended for what could be a bunch of reasons. They email just generic. I have asked multiple times for hard proof and they will not provide this. They are running a scam. Either reinstate my account or pay me out of point i have truthfully earned. Its complete BS for a company to do this to someone that has worked hard for the,

      Business Response

      Date: 09/23/2024

      Hello ****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have determined that your account can be reactivated and I have already done so. Please feel free to login to your account at your convenience.


      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:09/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an amazing time with Life Points, and everything was truly wonderful. However, my account has been blocked even though I followed all the guidelines. I kindly ask you to reconsider this decision. Thank you very much.

      Business Response

      Date: 09/13/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:09/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a wonderful time and everything was exceptional. Unfortunately, my account has been blocked even though I followed the guidelines. I kindly ask that you review this decision. Many thanks

      Business Response

      Date: 09/13/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:09/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thoroughly enjoyed my time with lifepoints, everything was perfect in every way. Sadly, my account has been suspended despite following the instructions. Please reconsider your decision. Thank you for your attention.

      Business Response

      Date: 09/13/2024

      Hello Kai.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:09/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I really appreciated the experience I had with lifepoints , and every moment was fantastic. However, my account was restricted despite my compliance with the rules. I kindly request you to reconsider your decision. Thank you very much.

      Business Response

      Date: 09/13/2024

      Hello Roxette.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:09/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a great time with lifepoints, and everything was excellent. Unfortunately, my account has been banned even though I adhered to the rules. I would appreciate it if you could review this decision. Thanks in advance.

      Business Response

      Date: 09/13/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:09/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I truly enjoyed the time I spent with you, and everything was wonderful in every aspect. However, my account has been blocked despite following the guidelines. I kindly ask you to reconsider this decision. Thank you.

      Business Response

      Date: 09/13/2024

      Hello ********.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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