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Business Profile

Market Survey

Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Survey.

Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I am a former member of the Lifepoint survey community for several months and things were going great until they canceled my membership and the sources of my points under various and completely unreal pretexts, which constitutes the theft of a great deal of effort and valuable time. I ask them to consider their decision again.

      Business Response

      Date: 09/10/2024

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

      Customer Answer

      Date: 09/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:08/31/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I want to file a complaint against Life Point. They canceled my membership and the sources of points that I worked hard to obtain without providing clear or direct reasons. This really bothers me greatly. If I had admitted any mistake, that would be logical, but I did not do any of that.

      Business Response

      Date: 09/10/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

      Customer Answer

      Date: 09/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have been a member of Lifepoint for about two years. I have completed a lot of surveys and have not had any real problems during that time. Recently, I started completing a 550LPS survey. It seemed exciting at first and the estimated time to complete it was less than an hour, but that was not accurate. I spent several hours there. It was... It takes a long time. In the end, I was able to complete it, and once I returned to my account, I found that my membership was suddenly suspended. Well, it seems that it was my fault from the beginning. I entered to complete this survey, but I did not do anything wrong to stop my membership. The survey was a waste of valuable time and effort, and I do not want any points from it. They can delete it. I just want to reactivate my membership

      Business Response

      Date: 09/10/2024

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It took me a month to finish malfunctioning surveys from this company. When I finally finished they came back with you need 45 more points to redeem 5.00 meaning 5.45 dishonestly a free one. They want me to wait 5 days for it to be deposited in my ****** account, when other companies do it asap in seconds. They need sanctioned. Can you help my get it?

      Business Response

      Date: 08/29/2024

      Hello *******.

      My name is *********.  I am a Manager with LifePoints and have taken a look into your concerns.

      Please understand that the cost of rewards is not negotiable.  The number of LifePoints needed in order to redeem is determined by many factors, one being the cost of the reward to LifePoints. 

       

      In addition, we have implemented the 5 day waiting period for all reward orders, for all members, in order for us to run our security checks to ensure that the member is actually the person redeeming the LifePoints.  This helps us to eliminate the possibility of someone hacking an account and stealing your hard earned LifePoints.  I am sure you can appreciate the caution we take in order to keep your LifePoints account safe and secure.

      Thank you for being a valued member of our LifePoints Community.

      Customer Answer

      Date: 08/29/2024


      Complaint: 22196746

      I am rejecting this response because:
      At no time did you provide in your terms and conditions that you will retain the money for any security check or reasons on the survey taker. Infact you stopped answering my emails until now. If I did read it and you did provide that it dosen't make any difference as mainly every survey company pays within the hour. The others that im signed up with pay immediately in seconds. Not only did you refuse to pay me you made me give you free time and information after I completed 500 points, You immediately said upon completion that I needed more points to redeem the 500. 545 points you requested if I'm not mistaken. I have since deleted the app and I've unsubscibed from your emails and wish to not have any communications with you. Your group is unprofessional and haniously ******* and only provide mental anguish and torment to the **************** as we struggle to navigate this present failing economy and way of life. You should be sanctioned and be ashamed of yourselves moving forward. 


      Regards,

      *******************************

    • Initial Complaint

      Date:08/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a positive experience with Life Point, but my account was suddenly banned without any warning. I'm uncertain about the reason and would be grateful if my account could be reviewed and restored. Thank you, and I appreciate the community.

      Business Response

      Date: 09/10/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:08/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im unsure of what occurred, but my account suddenly stopped allowing me to request gift cards and make donations, despite the surveys still being available. I would appreciate it if you could check and resolve the issue with my account, as I genuinely enjoy being part of the community and want to continue being involved.

      Business Response

      Date: 09/09/2024

      Hello *********.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Initial Complaint

      Date:08/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not sure what happened, but suddenly my account stopped requesting gift cards and making donations, even though surveys are still available. I kindly ask you to review and fix my account, as I really enjoy being part of the community and wish to continue participating.

      Business Response

      Date: 09/09/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Initial Complaint

      Date:08/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My experience with Life Point was really enjoyable, but my account was unexpectedly banned without any prior notice. Im not sure what caused this, and I would appreciate it if my account could be reviewed and reinstated. Thanks to you and your community.

      Business Response

      Date: 09/09/2024

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Initial Complaint

      Date:08/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a great time with Life Point but suddenly and without warning my account was banned , I really don't know why , I hope my account will be taken a fair look and reinstated , Thank you and your community

      Business Response

      Date: 09/10/2024

      Hello *********.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Lifepoints for years, going back to when it was Global Test Market. (I took a break for a couple years, and reactivated my account this month). I have always answered honestly. Without detailed explanation, but account was frozen...conveniently as I was almost close enough to cash out my points for compensation. My time is very valuable. I am a mom of 4 with a chronic illness and this is a way of making a little extra money. I have read many similar complaints. This ***************** that took over for what used to be a reputable company is now a complete SCAM!

      Business Response

      Date: 09/09/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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