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Business Profile

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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 71 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined lifepoint panel..redeemed 5$ Amazon.After that they canceled my account.I didn't do anything wrong.I need someone to solve this problem please.

      Business Response

      Date: 06/07/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Initial Complaint

      Date:05/23/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What Lifepoint officials did is completely unacceptable. I was a member for several weeks. I participated in several surveys and I am trying to reach my prize, which requires 1100LPS. When I obtained points exceeding 1000LPS, they suspended my membership and I was no longer able to use my points at all. Throughout those weeks, I was committed to the terms of the site. This is really true. Very sad. I would like this unfair decision to be reviewed as soon as possible

      Business Response

      Date: 06/07/2024

      Hello Jalen.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

      Customer Answer

      Date: 06/07/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Jalen Parisian

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against the Lifepoint survey site. I joined the site on March 22 and participated in many surveys several times a week and received gifts worth $20 in full. This is really wonderful, but they recently canceled my membership for security reasons, according to what they said, without revealing the real reason for that. I know They have the right to cancel my membership at any time and for no reason, but if something really disappointing happened, I hope they review this decision, and I will completely accept the next decision.

      Business Response

      Date: 05/23/2024

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a look into your concerns.

      Could you please tell me where you received information that your membership was cancelled due to security reasons?  I cannot find this in our system when I search using the email you provided when submitting this complaint (***********************************************).  In addition, I have taken a look into your account and confirmed that your account is not cancelled.  You are able to login, participate in surveys and redeem.  In order to redeem, you must link a verified PayPal account to your ********************** account and your first redemption must be for a PayPal award.  Once you have received your PayPal reward, you will then be able to redeem for any of the additional rewards that are available to you.

      Hope this helps to clear up any confusion you had regarding your account.  Again, if you could provide me with the information as to where you were told your account was cancelled, I would really appreciate it so that I can take a further look into what happened.

      Customer Answer

      Date: 05/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:05/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They send mass emails with no simple way to unsubscribe. You have to login and click cancel membership and wait 48 hours and then maybe they will allow you to unsubscribe. I tired to login three different times and it never let me login so there was no way to unsubscribe. They know this is an issue as they have a drop down box in their "contact us" section that has several options for help with unsubscribing.

      Business Response

      Date: 05/23/2024

      Hello Charity.

      My name is *********.  I am a Manager with LifePoints and have taken a look into your concerns.  I have unsubscribed your account as you requested, as well as escalating your request to have your account removed.  When the next steps have been completed, you will receive a response letting you know.

      Customer Answer

      Date: 05/23/2024


      Complaint: 21744881

      I am rejecting this response because: Thank you for allowing me to unsubscribe, but this is a bigger issue than just me. An option to unsubscribe needs to be added to the email. This option needs to be readily available as required. I will be satisfied once there is an unsubscribe option located with the emails sent. 



      Regards,

      ***********************

    • Initial Complaint

      Date:05/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against Lifepoint. I registered there about a month ago. My account continued to work normally for a while. After that, my membership was suspended without warning or reason. All I got was 30LPS, which is the result of answering my profile questions without any real participation in the surveys, and when I decided to start... Participating in surveys was too late and my membership was suspended

      Business Response

      Date: 05/23/2024

      Hello ********.

      My name is *********.  I am a Manager with LifePoints and would like to look further into your concerns.  However, I was not able to find your account linked to the email ****************************** that was used to submit this complaint.  Could you please provide me with the email address you have registered with our LifePoints panel?  Once you have provided me with this information, I will be happy to help with your concerns.

    • Initial Complaint

      Date:05/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am a member of the Lifepoint survey community recently. I joined the site after reading a lot of positive opinions. I actually joined and waited for some surveys, but that did not happen. My membership was canceled several days after I joined, and I did not even complete any survey. I am sure that Something went wrong, but I could not do anything about it, but I hope that the problem will be reviewed further

      Business Response

      Date: 06/07/2024

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

      Customer Answer

      Date: 06/07/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Lifepoint for more than a year. I participated in many surveys and received many gifts in return. My opinion was always trusted by them, but they are remembered. They canceled my membership suddenly and without any real reason and prevented me from redeeming my points, amounting to approximately $8. At first, I did not receive surveys for more than two weeks, and after I contacted the support team, the suspension of my membership and the sources of my points was confirmed. This was very sad. I worked very hard there and this was my opinion. I always sincerely hope that this decision will be reconsidered

      Business Response

      Date: 05/17/2024

      Hello *******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 05/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:05/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of the Lifepoint survey site since March 18. I was an active member, participating in surveys and getting various prizes, and that was really wonderful and very easy. Just tell them your honest opinion and everything will be fine until my account was excluded as a result of violating their terms, as they said. I could not. Accepting this, I have a high degree of commitment. I hope that the error will be evaluated and verified accurately. Thank you

      Business Response

      Date: 05/17/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

      Customer Answer

      Date: 05/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:05/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I would like to file a complaint against the Lifepoint website. I was a member for about two months and participated in many surveys and received a prize worth $5. After that, I worked hard and was very close to my next prize when I was surprised that my membership was suspended and I could not find any mistake I had made recently, so I hope that the decision will be reviewed. On my account recently

      Business Response

      Date: 05/17/2024

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 05/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Arden Borers

    • Initial Complaint

      Date:05/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/28/24 at 3:39 pm I redeemed 1150 points = $10.00 for many surveys that I completed. By 3/4/24 I was not paid but the points were added back to my account. On 3/5/24 I received an email back stating the points were given back due to a technical error on their part and I can redeem again when I want. As of today, 5/8/24 I have been trying to get someone there to fix my account so I can get paid. I just keep getting that they are working on it meanwhile my account is still locked. It is obvious they are not going to unlock it so I can continue being a customer. I just want to get paid what I earned. I am currently owed $10 which I asked for it to be sent to me via Paypal as my usual method of payment, or they can even send me a check, I will forfeit the rest of my points. They should not be allowed to scam people for the money they earned. I am sure there are others that were ripped off as well for the same reason. Technical errors is theexcuse for not paying us. Please advise.

      Business Response

      Date: 05/17/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

      Customer Answer

      Date: 05/17/2024


      Complaint: 21692018

      I am rejecting this response because: Regardless of why they close customer accounts which I hear its often for no reason, I should still be paid what I earned. Please pay the $10 I earned before you decided to close the account because no one can figure out how to fix the technical errors with your system. Its a survey company, there are no right or wrong answers so please don't use quality as an excuse it's all about opinions and lifestyle. You can mail me a check; you have my address. Thank you for your assistance. 



      Regards,

      **************************************

      Business Response

      Date: 05/23/2024

      Hello.

      Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards. 

      Again, I understand that this is not the favorable outcome you were hoping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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