Complaints

This profile includes complaints for Burlington's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Burlington

  1830 N Route 130 Burlington, NJ 08016-3017

• 

  Burlington Coat Factory

  7000 Arundel Mills Cir Hanover, MD 21076-1282

• 

  Burlington

  1340 Long Pond Rd Rochester, NY 14626

• 

  Burlington Coat Factory

  1551 Niagara Falls Blvd Amherst, NY 14228-2703

• 

  Burlington Coat Factory

  3333 W Henrietta Rd Rochester, NY 14623-3543

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend went into Burlington on March 13, 2023 to purchase a couple work pants before the store closed. He tried them on when we got *********** did not fit so he went back the following morning on March 14, 2023 around 10:00am to return the items totaling $135.40. The associates were rude & security was telling them to calm down. We have already contacted the customer support line to complain about how we were treated by management as well as staff. It has been 3 weeks since I tried to resolve the issue of NOT RECEIVING my refund with the financial team as well as customer service. I was told I would be receiving in once the investigation is done in **** business days and its now been 3 ********* had to reach out with still NO EXPLANATION.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, 2023, I went to Burlington Coat Factory (Marlton, **) to return some of the items that I had purchased on 3/2/2023. All items had original tags attached and I had the receipt. The sales associate scanned the items and he got message that return was denied. He couldnt understand the reason for the denial and he tried again and got the same message. He called the manager, but she said that recently she had seen this happening but she didnt know the reason. She asked me to call the number in the denied receipt. I called the number and your associate told me that I cant return it because on March 2, I returned another item. At no time on March 2, anyone told me that because I had returned an item on March 2, the other items I bought immediately after this return becomes final sale. No one informed me that this was final sale, nor it was written on the receipt. I always buy my clothing and take it home to try it for see how it fits and if my husband would like it. If this is your policy then it needs to be posted in the stores, and indicated on the receipt because it should not come as a surprise to the customers as well as to sales personnel. Neither I nor the sales associate were aware of this policy.The purchase receipt stated return within 30 days. it was suggested that I write a dispute letter to *************** services. On March 7, I did send the disputed letter and until now didn't receive any response.the transaction ID is: ***************. On March 7, 2023, I wrote a letter to

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Burlington issued me a line of credit in store,I never received a card or bill, I went into physical location several times to pay At customer service desk. (But the representative couldnt find me in their system using my ID(Drivers license).They completely messed up my credit score. And had the nerve to lower my credit from $300 to $100 . In order for me to get rid or f them , I have to take a loss on my credit. Not fare at all. Still have not received card , Very disappointed in the way Burlington bank comenity handles customer account. Terrible

• Initial Complaint

  Date:03/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10th, I proceeded to the Burlington Coat Factory here in ************* ** (*************************************************************) and made a couple of purchases. One of the purchases was a ***** curtain rod. Then on March 13th around 9;30AM, I ended up returning the curtain rod because I no longer needed it. The cashier (just for reference - she was a dark skin, heavier weight girl. I apologize for not knowing her name) gave me a return receipt as well as my original receipt. I left the store and I figured that since I had returned the curtain rod, I no longer needed the receipt. HUGE MISTAKE! It's currently March 25th and I still have NOT received a refund. On March 17th, I actually went into the store to inquire about my refund because usually when I return something to Burlington, my refund is back on my card within 2-3 days so I thought it was odd that I hadn't received it yet. The same cashier was there that did my return and she tried to lookup my receipt with my phone number. It was NOT in the system. She told me to wait a couple of days and if I still hadn't received a refund, contact the store manager. So on March 19th, I called and spoke to the manager name *****. She took my number and information and told me she would speak with the accounting department the next day and get back with me. SHE NEVER CALLED BACK TO FOLLOW-UP!!! So now I'm genuinely wondering what happened to my refund and no one seems to know anything or haven't been able to give me any answers. I used my ****** Pay with the card ending in **** so there should be a way that Burlington should be able to trace it. They have the product AND my money. The curtain rod itself was $*****. So maybe around $16.00 with tax. Hopefully I can get an answer.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21/2023 I went to the Turnersville ** Store and purchased $130.00 worth of merchandise. On 1/22/2023 I returned $74.95 worth of merchandise and was advised that a credit would be applied to my credit card I made the original purchase on. On 2/13/2023 I went to the store and advised the manager ******* at I never received my credit back on my card. I did not have my receipt but she indicated she could see that I returned the merchandise. She said she would speak to her manager **** who could file a ticket to give me my money back. On 2/16/2023 I called ******* again but this time I spoke to **** who indicated she put a ticket in and I would have to wait for corporate office to issue me the refund. On 3/3/2023 I sent an email to Burlington Corporate and got no response. On 3/9/2023 I called **************** spoke to ************ who indicated that she would put a ticket in as she did not see any other ticket filed and that I should have never called the store I should have been dealing with Corporate. Today is 3/14/2023 and I still do not have the return credit on my credit card so I called Corporate again spoke to a representative who indicated that they did send me an email which I never received and that the ticket is with their finance department and there is nothing they can do until they hear from the finance department. I have been waiting for my return funds since 1/22/2023 and would like my money back. I need help with this matter. I do not have my return receipt to upload and they were unable to re-print it. Also I was informed by ******* that I am not the only customer that is fighting to get their money back on returns.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday March 9, 2023 I (***************************) went in to Burlington Coat Factiry on 14 st and Union Square to return a tub mat for an even exchange and I brought 2 face creams. I stood online and the cashier who was a man process my even exchange and handed me a receipt. I then made the purchases of the 2 face creams with my Burlington Coat Factory Credit Card. After that transaction was made I then proceed to pay $8 cash towards my Burlington account which I also received a receipt. I put everything in my disposable Target bag and proceeded to get in the escalator. A Hispanic man came from behind and tap me and ask me if I brought what was in my bag and tried to scare me and say we have cameras. I then told him I have receipt and a Burlington Credit Card. He did it with everyone looking at me and staring. I was so humiliated. It would had been understood if I rang when I was coming out of the store. But I was still in the store on the escalators. Do you understand the embarrassment I felt being accused of stealing and then telling me they have cameras. I then went to a cashier and ask the person to please call the supervisor. I was talking to another man who was apart of Loss Prevention. I told him I was targeted because Im black with ethnic hair. He told me know he didnt think that was the case. Some Hispanics dont like African- Americans. Other people came in the store with disposable bags from Target and Lot Less. In *** you have to pay for bags so they ask people to bring disposable bags when you go to the store. The manager who was ***** came out and apologize and said her cashier will refund me and give me 20% off my last purchase. The Loss Prevention man never apologized and he told me when I confronted him people dont walk around with Target bags only Burlington bags. Which clearly is a lie. The cashier gave me a refund and gave me 15% off Not the 20% the supervisor said for her to give me. I told her this is 15% not 20% she said Oh, Sorry about That.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday March 1st I went Burlington located at ******************** store that stated online operated until ****pm I was their at **** store was closed and I can see their worker inside I called the phone stated it open until ****pm but when live person picked it stated it closes **** although it wasn't **** yet it was ****. the person who picked up the phone name was ****** and the manager is ************** (Their plenty of reviews that they have been doing this even as early as 7pm and completely disregardful to peope who come their.Today Thursday 8pm another one of your stores closed before 8pm and weren't letting people the person at the door ***** who said he supervisor also harassed me few months ago when I come into store and already had purchased item from previous Burlington stores. This store always has hour long lines with 2 cashier only working at 10 other people just stocking shelf's and etc.I will send this to your CEO and file with attorney general it disgrace how you treat your customer and false advertise your time opened and should be fined by NY

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop here at Burlington coat factory in the ************. I have never ever stole a thing. I come in tonight to make a return and purchase jewelry. On my way to the jewelry section I say something to the loss prevention officer and he like kinda acts funny with me. Ext thing I know I have him coming up to me asking me if I wa the girl who was here with her friend . I ask him what are you talking about . Basically they ask me to leave me asur he assumes I'm someone who stole from here. I tell them are you sure to check their cameras. The manager then comes up to me to force me to leave and has a attitude and calls me a little s*** liar homeless b**** I start crying and then take out my camera to record them . What they are doing is slander of my character. I have never ever stole from here.

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This specialty retail company seems to be fraudulent. I made some purchases and returned them to the store for a refund. I am a loyal customer, and I am part of their loyalty program and as a result, I have an extra fifteen days to return an item. For one of the items I return, I asked the sales cashier to return the money back to my card but she issue me a store voucher. I was less than 45 days. so why are they doing that? On the second item, they issue me a gift card of $16.68 which when I tried to use indicated there was a zero balance. They need to issue me my refund back because they cannot have their item back and keep my $16.68 or probably the cashier did not know how to return the money back to a gift card. This has been occurring frequently at Burlington stores. I checked online about issues customers face. For the third return they issued me less money for the purchase, they took 10 % off the return, and issue me a store credit voucher. What is wrong with this specialty retail store?

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered to apply for a Burlington credit card July 2022. For 20% discount towards purchases .I applied and was approved for $300 credit limit. I used $130-$140 of the $300 credit that day. As of 2/24/23 i havent received a physical card by mail. I paid my balance off. ************* contact me on behalf of Burlington. I informed them that I dont have a card and that I havent been using said credit. I have been over charge, discriminated against, in correctly advised.I have yet to receive any documents of pay off. It took them 30 days to ruin my credit. I contacted Burlington department store,the first week of receiving $300 credit. About never receiving my card. They told me I wouldnt get one. The representative couldnt tell me why. No one still cant tell me why I havent received a physical card. Yet theyre charging me for something I dont have and havent used in months.