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Business Profile

Outlet Stores

Burlington

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outlet Stores.

Complaints

This profile includes complaints for Burlington's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burlington has 336 locations, listed below.

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    Customer Complaints Summary

    • 170 total complaints in the last 3 years.
    • 68 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I’ve been treated so badly and called all types of names and accused of shoplifting and the ****** police department called on me by this employee by the name Tameka who was fired for various reasons and she was rehired? And I was in the ****** store on Mother’s Day coming from the cemetery literally with tears still in my eyes and I’m entering the store in ****** Illinois to do a return between after 4pm and she was working and a customer notified me that she tameka notified the employees and the customers To Watch me. And I’m tired of being harassed by this employee

    • Initial Complaint

      Date:05/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a current employee of Burlington, I'm appalled at the way I was treated at another Burlington store located in *************. I had went shopping for a few items and instead of carrying all these items I had placed them in a trash can which I was contemplating on purchasing. So with just now one item to carry made it much simpler. In the midst of placing items in trash can, an employee walked up to me saying I need to take items out now. I explained the reason for this was so I can have easier way to carry items and that I do have the money to pay for everything. She kept following me around store, When it came time to check out I so happen to be called up to the cash register where she was standing at. The cashier was somewhat rude and at the end of the transaction she with her hand made a motion directed towards me as like to shoo fly or if I was dismissed. I got into vehicle and left normally. That employee had walked outside trying to confront me for some odd reason. Not only that, my significant other had caught her video recording us with her cellular device while we were standing in line purchasing are items. I enjoy working and shopping at Burlington very much and I am very disappointed in the way I was treated and poor customer service. In no way should I have been video recorded I did nothing wrong and I want explanations and answers!

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to make a payment on my burlington card 4/24, entered in the wrong bank account info (bank i use just to send money to and from family never keep money in it) and when i realized literally a week later i made the payment, I made over the minimum payment amount).

      After that i used my card maybe a total of 3 different times. Then out of nowhere.. my card was locked for a missed payment and of course you only ever find out when your card is locked when trying to purchase so imagine that embarrassment... and I have to wait 3 months before they THINK about possibly unlocking it...

      Of course.. no clause in the card aggreement paperwork abouth this, Nothing in the FAQ section under payments either...

    • Initial Complaint

      Date:04/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Burlington Coat Factory Corporate Office,

      I am writing to bring to your attention a deeply troubling incident that occurred today at Store #558. I was subjected to racial profiling by a member of your staff when I attempted to make a purchase without a cart. Instead of assisting me or addressing any concerns politely, the employee accused me of stealing and proceeded to call the police. This unjust accusation has not only deeply hurt me but has also resulted in me being trespassed from a store I frequent at least three times a week.

      This experience has left me feeling humiliated and discriminated against. I urge you to investigate this matter thoroughly and take appropriate action to address racial profiling within your stores. No customer should ever be treated in such a degrading manner based on their race or ethnicity.

      I hope to receive a prompt response from you regarding the steps being taken to ensure that incidents like these are never repeated.

      Sincerely,
      ********* ******

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Myself and my mother went to Burlington to shop on 4/18/2024. After spending a LONG time in line, we went up to the casher named Michele at Reg: 002.

      We turned down the purchase of a bag in favor of using one of our reusable bags. As my mother is pulling out the reusable bag and shaking it out, the casher very rudely accuses my mother of stealing by putting the already cashed items into the bag. The way that the casher spoke with incredibly rude and accusatory.

      My mother denied stealing anything and said I do not do that, to which the casher did not even apologize but just proceed to justify her accusation.

      At the end of the transaction, we very calmly told the casher that the way she went about asking if we stole something was not okay and there is a way in which she can ask, but straight up accusing someone like that is so not okay.

      We would have left it if she simply apologized and owned up to her actions, but again she dug in and kept claiming she was not sure, she didn't know if we took something, etc.

    • Initial Complaint

      Date:04/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BURLINGTON -****************** #********************************************************* Phone: ************** Racist store manager. He racially profiled customers and harassed them. He stole from them as well.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went into burlington on April 17th 2024. I made a purchase and when I looked at the receipt.in the store I got over charged. I went back and got that resolved. Got home and looked at the receipt again and I got overcharged for an item. I called back several times and the manager hung up on me or put me on mute so I couldn't hear her and I hung up and called back several times. This place is ridiculous. They want me to drive over an hour to get the issue fixed. I work 40 hours a week. I cannot take off cause they cannot do their job and overcharging customers.

      Business Response

      Date: 04/30/2024

      Please note that we reached out to the customer ***************************** and resolved this issue, we can consider this case closed. Thank you.

      Customer Answer

      Date: 04/30/2024


      Complaint: 21592808

      I am rejecting this response because:
      They told me I would get a gift card and I have received absolutely nothing at all. I don't have a tracking number or anything.  This is frustrating. 


      Regards,

      *****************************

      Business Response

      Date: 04/30/2024

      Our Sincere apologies ******, that we did not give you the ticket # it is ******. The request is being processed and you should be receiving the gift card soon. regret the delay and thank you for your patience. 

      Customer Answer

      Date: 05/01/2024


      Complaint: 21592808

      I am rejecting this response because:

      I was told it would be 7 to 10 business days from when they called and I have got nothing. No tracking number. No call. Nothing. This is not how you treat customers. Was not even told the amount of the gift card. I did try to message thru messenger and they said $30 but in my opinion it should be more cause I had to drive all the way back to the store which is an hour drive to get the matter resolved only to have to wait over 30 minutes for it to be done. So burlington needs to get it together. We at 2 weeks this mess happened. And the store manager doesn't care that this happened. She is never in the store. 

      Regards,

      *****************************

    • Initial Complaint

      Date:03/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently had an unfortunate experience at a Burlington store. I purchased three shirts, priced at $7.99, $8.99 and $8.99 respectively, only to find that one of the shirts had been switched for something else. Upon returning to the store for a refund and exchange, Maria the cashier deducted arbitrary amounts from each shirt's price - $3.10 off one shirt, $2 off another and then an additional deduction of $2.30 from my total payment of $26.74.

      This is not just about me; it's about all customers who trust Burlington with their hard-earned money only to be shortchanged when they seek refunds for legitimate reasons.

      Burlington has a responsibility towards its customers to ensure fair practices in all transactions including refunds and exchanges.

      We call on Burlington Stores Inc., a company with over 600 stores nationwide serving millions of customers annually, to review its refund policies and ensure they are transparently applied across all stores.

    • Initial Complaint

      Date:03/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint taken over phone by BBB representative BA

      Consumer opened a credit card with Burlington in January 2024. Her February charge was paid by phone on the due date (2/2). When she got her March bill she was charged a late fee of $30.19. She called on 3/2 and was told the late charge would be removed. She states the contract does not state that a late charge will be applied if the bill is not paid by a certain time on the due date. Her April bill shows a fee of $33 which must be a late fee because she did not make any purchases.

    • Initial Complaint

      Date:03/10/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I arrived at 1048 pm to Burlington coat factory on my way to the register time was 1128 i asked a employee if she had a set of pillow cases i could purchase she walked back and said come with me she found 2 i liked and was 12 feet from the register 2 minutes after the close time of 1130 when Ray a employee of Burlington said register is closed caught off guard u said what dose that mean he said you can come back tomorrow and escorted me out of the store I took a lyft there and home wasted money

    Burlington is NOT a BBB Accredited Business.

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