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Business Profile

Uniforms

Capelli Sport

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 112 Customer Reviews

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Review Details

  • Taylor P

    Date: 12/07/2024

    ******* company that is kept in business by the soccer clubs that contract with them. Completely forced consumer base. No communication for an order placed 4 months ago on 9/2/2024. Note, this is before the fall season thats now over. Continue to open tickets that are promptly closed with, Im sorry for your inconvenience. Canceled an item after full payment 4 months later on 12/6/2024. Loans from your consumers? Someone like an illegitimate business. Never work with this company voluntarily.

  • Liz M

    Date: 12/03/2024

    Order was placed 11/25/24 at 1pm and per Capellis policy they say orders can be canceled for up to 48 hours after the order is placed. Requested a cancellation 11/27/24 at 530am. They say its in process so they cannot cancel the order. They also called me the wrong name in an email (mistakenly calling me by a customer service **** name instead), offer no apologies, and offer no assistance. I hope my soccer club cuts ties with this useless, terrible company.

  • Tiesa J

    Date: 11/25/2024

    I have the same issue as other customers. Place an order in June 2024, we did not received the items until Sept. after our soccer club got involved. I am still missing an item (in December 2024) from my almost $1000 order (I have 2 kids I had to order complete kits for) and every email I send is responded with, please wait 3-4 business days while we check with our ******************* I think I have waited significantly more than 3-4 business days. They have no customer service because they know we are at their mercy for our uniforms. I will highly suggest our club goes with a different manufacturer the next kit cycle.

  • Ian B

    Date: 11/07/2024

    Awful joke of a company, how they have contracts with some big clubs is either by dumb luck or they are offering services at bottom dollar prices. I ordered a jacket, it was my size but when it arrived it was very very tight, I guess the sizes come up extremely smaller than others. Returned the item in the packaging within the 30 days per the refund policy and they wont refund my $90 instead offering me a credit. They have stolen my money and refuse to give it back.

  • Humberto G

    Date: 10/22/2024

    Ordered my sons soccer club mandated uniform order almost $600 USD on 1 July 2024. As stated in the order receipt, uniforms would be shipped in 4-5 weeks. It is well over the past that timeframe and still no uniform and to make things even interesting, my son only has 2 more games this season. I have sent several separate emails to customer service and received the same response that they will check with their fulfillment center and respond. To note, the ticket is marked as resolved so no response is receivedIT IS NOT RESOLVED! I have tried calling customer service several times and no luck. The customer service is is a joke and unacceptable!. *************!!

  • Mark A

    Date: 10/22/2024

    Awful, Awful, Awful. I placed my order in August and was told it would be shipped within 4-5 weeks (which would have been 9/26/24). That didnt happenCustomer service then told me it would ship by 10/4. That didnt happen eitherthen they told me 10/16.didnt happen. Now Im being told by OR AROUND 10/23. My sons season is going to be halfway over. I feel like they are stringing me along because they have no idea as to when my shipment will go out. Oh, and by the way, they dont have a customer service phone number that you can call.

  • trisha d

    Date: 10/21/2024

    Beware!!!! Was told my son's soccer kit and practice gear would arrive in 4-5 weeks from order and 3+ months later we do not have most of it. Their customer service is garbage, they say things will be on their way soon but they do not arrive. I've asked for a refund and they ignore me. The soccer season is over in tow weeks and we've never had the full uniform. The uniform quality is also abysmal while charging $55 per jersey.

  • Kyle G

    Date: 10/07/2024

    Worst company Ive ever encountered by a wide margin. How theyre still operating is beyond me. Absolutely atrocious customer service. Completely incompetent, unable to fulfill orders. Spent nearly $400 on soccer kits in May of 2024. Its now October of 2024, and our order is still outstanding. They surely owe 100s of thousands of dollars worth of merchandise to customers across the country. They need to be shut down.

  • Megan B

    Date: 09/29/2024

    We placed our club soccer order on July 8, 2024. We received almost everything 6 weeks later. However, we are at the end of Sept 2024 and am still missing a piece of our uniform kit. Ive emailed our sales *** 3 times since the beginning of Sept asking for an update and I just received an email yesterday back saying hes only in sales, theres nothing he can do offering no other assistance. Weve been a part of the club for several years, this is my 4th order with them and never once was it smooth or easy. Once we ordered a hoodie in Oct for a Christmas gift. It finally came in March. Our club met with a different uniform company recently, Im hopeful our new kits come from a different manufacturer. Capelli is the absolute worst for customer service and reliability. Id give 0 stars if I could.

  • Lyris M

    Date: 09/25/2024

    10 weeks and still no uniform I placed my order for my kid's uniform on July 17th. The website and order confirmation indicated I would have my order in 4-5 weeks. It's now 9/25, TEN WEEKS LATER and still no uniform. This place is an absolute joke. My kid's season is almost over and they're telling me they plan to ship his stuff on October 4th. I told them I don't want it anymore at this point. I requested a refund. Let's see if they send me my money. DON'T USE THIS COMPANY. I will not be signing my kid up for this league next year if they continue to use Capelli for uniforms.

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