Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Misfits Market has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to see what this service was about i am currently going through medical issues and i cant cook at this time but i wanted to see what type of products they have.Well to even look at anything you have to put your card info and a couple days later i got a notification saying my order is bringing processed and my bank was charged *****.I will be in the hospital at that time and never intended to get this service yet until i was well enough.I want a refund. Thanks ****** ******

  Business Response

  Date: 05/05/2025

  Hi ******!

  Thanks for sharing your experience with us. We're so sorry for the added stress during an already difficult time. We understand how frustrating it must have been to receive a charge when you hadnt intended to place an order, especially while dealing with medical issues.
  To clarify, Misfits Market is a subscription-based service where we curate boxes for you to customize, leave as is, or skip each week. That said, it sounds like placing an order wasnt your intention. Looking at your account history, were glad to see our ************* Team was able to connect with you, issue a full refund, and cancel your subscription as requested.

  
  We truly appreciate you giving us a try and wish you a smooth and speedy recovery. Please dont hesitate to reach out if you need anything else in the futurewere here to help.

  
  Best,
  Misfits Market

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not want this order. This company should be ashamed of themselves. I was billed for an order I did not confirm in the middle of the night and now do not see a way to cancel it. I have tried contacting the company but there is no number to call only an email form. I do not want this order or any other order from this company.

  Business Response

  Date: 05/05/2025

  Hi There,

  Thanks for taking the time to share your experience with us. We're so sorry to hear of the unexpected order! 

  Misfits Market is a subscription service where we curate a box for you each week. Customers are welcome to skip the order, customize it, or leave it as is to ship as scheduled. We strive to clearly communicate this during the sign-up process and via our welcome emails so we appreciate your feedback. Taking a look at your account history, we see that our ************* Team has responded to your email 6 days ago. They've refunded this order in full and cancelled your subscription as requested.

  If you have any additional questions or concerns, please respond directly to their email and we'd be happy to continue the conversation. Thanks again for reaching out!

  Best,

  Misfits Market

  Customer Answer

  Date: 05/05/2025

  
  Complaint: 23262302
  
  I am rejecting this response because:
  
  I have not refund.
  
  Regards,
  
  ******** *******

  Business Response

  Date: 05/08/2025

  Hi there,

  Thanks for your response. Please respond directly to our ************* Team's email and we'd be happy to share that refund receipt with you. Please note it takes 5-10 business days, depending on your bank's processing times, to see that charge dropped from your account. Thanks so much!

  Best,

  Misfits Market

• Initial Complaint

  Date:04/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription beginning of this month April 2025. I have received two orders of food that I did not order after my subscription was canceled. I have attempted reaching out via the customer service form five times and its been ignored each time. They have no phone number and I do not want to be charged again. I need a full refund for the two boxes that were sent. Im getting another box sent to me this week and I am getting charged for that. I did not consent to this order similar two the two orders prior that were sent to me. I need a refund for the three boxes of food that were sent to me with no prior authorization and after my subscription was canceled.

  Business Response

  Date: 04/15/2025

  Hi there,

  Thanks for taking the time to share your experience with us. We're truly sorry to hear how stressful this has been! 

  Taking a look at your account history, it looks like two separate accounts were created with two different email addresses. We see that our ************* Team has dug into the duplicate accounts and they've since responded to your email. On April 3, 2025 the team processed a full refund for your first order. Then, on April 11, 2025, they issued a full refund for your second and final order. Depending on your banks processing time, the refunded amounts should return to your bank account within 5-10 business days from the date each refund was issued.

  Rest assured, both of your accounts have been cancelled as requested. You will not receive any future charges or orders unless you choose to sign up again in the future. If you need anything else, please don't hesitate to let us know. We're here to help!

  Best,
  Misfits Market

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won't into the misfits Market through and ad and signed up (no subscription) to look around to potentially use them in the future. Unbeknownst to me , I was charged for an order I never reviewed or confirmed and put on a subscription plan I never signed up for. I know I dodnt subscribe because at the time I looked I have no funds in my account.

  Business Response

  Date: 04/15/2025

  Hi there. Thank you for bringing this to our attention. We're truly sorry for the frustration and confusion youve experienced.
  

  Misfits Market operates as a subscription-based service, which we strive to communicate during the sign-up process. When a customer creates an account, a recurring weekly delivery is automatically set up, but customers are given the option to customize their order or skip it entirely before a clearly stated cutoff time. You're also welcome to swap over to our "Flex Plan" option which isn't a subscription. 

  Taking a look at your account history, we see that our ************* Team has refunded this order and cancelled your account as you had requested. We'll share this experience with our team as we want to be transparent in how we communicate our model. If you have any additional questions or concerns, please feel free to let us know!

  Best,

  Misfits Market

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on website to see what products they allow you to choose. It required a CCd. Next thing I know it states my order will be placed. I instantly went back on website to cancel. Shipment showed up at doorstep. I never opened box so I may return and they never responded. I will continue to email to be fully refunded and anything else canceled appropriately.

  Business Response

  Date: 04/15/2025

  Hi there.

  Thanks for taking the time to share your feedback with us. We're truly sorry to hear that your first experience with us was a stressful one.

  Taking a look at your account history, we see that our ************* Team has responded to your email after refunding this order in full. We can also confirm that your account is cancelled so you're all set there. We strive to make our subscription service transparent during the sign-up process and send our shopping reminder emails as your shopping window opens. We'll share your experience with our team so that we can continue to grow in the right direction.

  If you need anything at all, please don't hesitate to let our team know. 

  Thanks,

  Misfits Market

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive never used misfits market before I received an ad in social media so I looked it up before you can look at prices you have to add payment so I put the information in it included my Apple wallet and then I did not like anything that was on there. The prices were more than the grocery store and I did not want a subscription and all of a sudden I wake up this morning and it is placed in order for me. There's no way to cancel the order I looked at the Website less than 24 hours ago. Im not able to contact anyone. I want a refund but I have to speak to the merchant first and no one theres no one to speak to their practices are deceptive. You should have to decide that you want to place an order and acknowledge that youre placing order. I didnt even double click on my iPhone. Im really upset with their practices and I think that it needs to be addressed someone that does not want an order should not wakeup the next morning less than 24 hours later to an order being charged to them because they wanted to look at prices.

  Business Response

  Date: 04/08/2025

  Hi there, 

  Thank you for reaching out. We're truly sorry to hear about your experience. Thats absolutely not the kind of interaction we want anyone to have with Misfits Market. We appreciate you giving us a try, and we understand how frustrating it must have been to find an unexpected order. We strive to be transparent and to give our customers full control over what they order and when.

  Each week, we'll curate a box of groceries for you and you're welcome to skip the order, customize it, or leave it as is. Customers also have the Flex Plan option which isn't a subscription. Taking a look at your account history, we see that our ************* Team has responded to your email. They've refunded this order in full and cancelled your subscription with us. If you have any additional concerns, please respond directly to that email for the fastest response.

  Thanks so much!

  Misfits Market

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others, an order was placed automatically without me knowing. I was not under the impression that they would charge my card in the midnight so i cant even cancel it. i dont want this food. i want a refund.

  Business Response

  Date: 03/31/2025

  Hi there.

  Were sorry to hear about your experience and understand how frustrating it must have been to wake up to an unexpected charge. Our goal is to make grocery shopping convenient, and we strive to make our subscription model clear during the sign-up process.

  Taking a look at your account history, it looks like our ************* Team responded to your email. They were able to cancel the order. The pending charge should drop off within the next few days, depending on your banks processing time. Since youve also successfully canceled your subscription, you wont receive any future charges or deliveries.

  We appreciate your feedback and are always working to improve transparency in our ordering process. If you have any further concerns, please feel free to reach outwed be happy to help.

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed On 3-19 & one pending. 42.88x2
  I went on site to browse, they make you add your info including cc#.
  The site was not something I would order & found prices to be same at g stores. I got out of site. 2 days ago I saw a msg as to a delivery
  The box contained food I would never order+it was vegan. They had no right to do this. There isn't a customer # to call them. I did call my bank - I have to try to settle this thru the merchant 1st.

  Business Response

  Date: 03/21/2025

  Hi there! We're so sorry to hear of this frustrating experience.

  Misfits Market operates as a subscription-based service, and we aim to provide clear communication regarding how orders are processed. We understand that this was not your intent, and we never want a customer to feel misled. Your account history shows that our Customer Care team has already processed a full refund for the unwanted order and canceled your subscription to prevent any future orders. While we do not have a customer service phone line, we are always available through email and chat to assist with any concerns.

  
  We appreciate your feedback and will continue working to improve clarity around our subscription process. If there’s anything else we can do to assist you, please let us know.
  

  Best,

  Misfits Market

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in possibly opening up a subscription to Misfits Market in order to look at the products they had to offer you had to giveall your identifying information, including a credit card before you could start looking at any products they offered I decided to cancel my subscription since I could not preview the products they had to offer before my first order online and their website kept telling me my password was incorrect and password codes to reset it which never worked. The telephone number that's listed on the Internet for their customer. Service is actually for fossil FOSSIL I'm assuming the watch company.. I want my subscription canceled immediately as of today, March 20, 2025. I have not placed a first order. I will not be placing anyorders I want my subscription canceled with no charges to my credit card ever.. I think it's ridiculous that your website makes it impossible to get into your account or reset your password so you can cancel your subscription account. Unfair business practices if you ask me make it right cancel my subscription immediately and do not charge me for anything. I have not placed an order and I do not want your company to place an order for me. CANCEL MY SUBSCRIPTION IMMEDIATELY EFFECTIVE TODAY MARCH 20, 2025..

  Business Response

  Date: 03/21/2025

  Hi there. Thanks for sharing your feedback with us. We're sorry to hear that your experience with us was a stressful one! Misfits Market operates as a subscription service, and we strive to provide clear communication about how our billing and cart processes work, including sending reminders before order processing. That said, we never want a customer to feel misled or unsupported.

  It looks like our Customer Care Team has responded to your email to let you know that no charges have gone through and your account has been cancelled. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We truly appreciate your feedback and will continue working to improve the experience for all our customers.

  Best,

  Misfits Market

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like MANY others, I was charged an unauthorized amount for a cart that I was looking at. I just wanted to check out the service. This charge comes at a particularily devastating time. I make $36,000 a year as a PhD student. I have about $500 right now that is supposed to last me two weeks. Misfits Market has charged me $42 unauthorized for groceries I cannot afford. Last night I was debating between getting eggs at the real grocery store, and this morning I wake up to the news that $42 has been removed my amount. I am livid and feel powerless. I would NEVER recommend even making an account with this company to test out the waters as I did.

  Business Response

  Date: 03/21/2025

  Hi there.

  Thanks for taking the time to share your feedback with us. We're truly sorry to hear about the unwanted order. Misfits Market is a subscription service, and we strive to provide clear communication about how our billing and cart processes work, including sending reminders before order processing. That said, we never want a customer to feel misled or unsupported.
  

  Looking at your account history, we see that our team has already processed a full refund for this order, and we hope this helps alleviate some of the stress. We have also highlighted that you're currently on the Flex Plan which means an order only goes through if you log in and add items to your cart. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team. We truly appreciate your feedback and will continue working to improve the experience for all our customers.

  
  Best,

  Misfits Market