Complaints

This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Misfits Market has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i saw an ad so i signed into the website just to check it out but its kind of expensive so i decided not to order anything THE THING IS they automatically add a bunch of stuff to your cart based on what they think u might want and you can change it after so i browsed a bit, did not check out, and closed the website BUT THEN I GET AN EMAIL TODAY SAYING MY ***** WAS DELAYED AND IT IS BEING PACKED RN I WAS LIKE WHAT I DIDNT PLACE AN ***** AND GOT ON THE WEBSITE AND IT HAD AN ***** OF $47.76 SO I EMAILED THEM SAYING I DIDNT PLACE THE ***** AND I DIDNT WANT IT BECAUSE LIKE I DONT HAVE $47.76 TO SPARE AND THEY REFUNDED ME WITH STORE CREDIT MEANING I CAN ONLY SPEND IT ON THEIR WEBSITE

  Business Response

  Date: 08/18/2022

  ******************** and thank you for reaching out. As outlined during sign up, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your 3 day shopping window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team, we were informed that the credit for your order has been removed and a full refund back to your card has been issued per your request on 8/9. Should you have any further questions about our program, please let us know at www.misfitsmarket.com/contact-us.

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misfits market will not allow me to cancel my membership. I tried it one time and did not like it and have tried in multiple occasions to cancel. They do not allow you to cancel only pause month to month which is a scam! I had this month paused like I have every other month and get an email this morning they charged me 41 dollars for this subscription I do not want and had skipped! I want my money back and I want them to fully cancel this so I dont have to deal with this every month!

  Business Response

  Date: 08/18/2022

  Hello ****** and thank you for reaching out. Were very sorry to hear that you had difficulty canceling your account. Our goal is to make this process as easy for our customers as possible and we are in the process of revamping this section on our website. In the meantime, we ask that our customers request their cancellation either through the contact form on our site or via a direct email. Our team that handles these requests are very responsive and most requests are processed within 72 hours. We checked in with our customer success team and were able to verify that you reached out to them on 8/9. Our team then downgraded your account to our a la carte shopping experience while they awaited your confirmation of a full cancellation and issued a full refund for your last order. We will take this message as a confirmation and have fully canceled your account as of 8/18. Here at Misfits Market, its our mission to make sure that all of our customers are pleased with their boxes and if they are not satisfied, we definitely want to know so we can try and make it right. If you would be interested in trying us again and providing some feedback regarding your first box, please contact us at www.misfitsmarket.com/contact-us and we would be more than happy to further assist you.

  Customer Answer

  Date: 08/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have continually requested to Misfit Markets to stop emailing me and they continue to do so. I have clicked on unsubscribe almost a dozen times but it doesn't do any good. I would NEVER recommend them to anyone due to this harassment. What does it take to get them to stop?

  Business Response

  Date: 08/12/2022

  Hello **** and thank you for reaching out. We're sorry to hear that you were having some issues with the unsubscribe feature. We try to make this process as easy as possible but are always here to help when our customers need it. Normally, this process takes a few days to be completed but please be assured that our team has removed you from all remaining lists as on 8/5 per your request. Should you need anything further, please let us know at www.misfitsmarket.com/contact-us.
  
  

• Initial Complaint

  Date:08/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a subscription with this company that I started in May 2022. I was able to work within the plans outline successfully, have been able to change items in my cart, skip deliveries, etc. with no issue. My delivery day is Wednesday and according to my plan if I make changes to a delivery by Sunday night all will go as agreed to. I skipped my delivery for 08/03/2022 and all was fine until the morning of 08/03/2022 when I received notification from my credit card that I had been charged over $78 for a delivery that will arrive on FRIDAY (not my scheduled delivery day) 08/05/2022. Firstly the preselected items put into my cart by Misfits Market determined by my previous orders is supposed to be limited to around $30. This order was for over $78, a total that I have never even come close to spending on previous orders. Secondly, my delivery day was changed from Wednesday to Friday, I was not notified of this change of delivery day NOR did I change the delivery day myself.I have sent communication directly to Misfits Markets help center but cannot find a phone number to contact them directly myself. Please help me resolve these current issues and cancel my subscription ASAP. There have been minor issues with my account previously but this situation is totally unacceptable. Thank you for your help.

  Business Response

  Date: 08/11/2022

  Hello ***** and thank you for reaching out regarding this matter. Were sorry to hear that you had an issue with this order. We checked in with our customer success team and were able to confirm that they have been in contact with you and applied a $30 credit to your account which will automatically be applied towards your next order. Should you have any questions regarding your credit, please let us know at www.misfitsmarket.com/contact-us.
  
  

  Customer Answer

  Date: 08/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Misfits because I loved what they advertised and my first box was great but then I received one last week and I had no notification that it was coming and didn't get to pick any items. So When I received it, it was first rotten and had veggies I did not like at all, basically a waste of my money. So I reached out via their website, because they do not have a phone line. They still have not responded and I have contacted them 4 times. I cannot sign into my account and tried to reset my password maybe 100 times, no emails come through or anything. I am stuck in the weekly subscription. I was also just charged again and this time way more than the last time, almost $40. I really think they need to revamp their website to have a better help page, I feel as though it hasn't resolved any issues. It really ***** because I was telling everyone about this subscription but after receiving no help and being charged over and over again, I just want out of this.

  Business Response

  Date: 08/11/2022

  Hello ******** and thank you for reaching out. Were very sorry to hear that you had issues accessing your account after it was created. This is definitely not the sort of experience we wish for our customers to have but our team is always happy to help should issues arise! We checked in with our team and they were able to inform us that there was a spelling error in the email address provided at sign up which blocked you from accessing your account. They said that they have been in contact with you to resolve that issue but have also canceled the account per your request. Since you were unable to access your account to alter your cart, we have issued a full refund on your last 2 orders. You should see the funds back to your card within 5 business days. For now, were sorry to see you go but should you require any further assistance, please let us know. 
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a weekly subscription service thru Misfit Markets that I don't want or need. Their instruction on how to cancel the account call for doing so on the Manage Account page of the website and provide a screenshot on what to do, This information is nowhere on that page. I have used their contact page to express that I can not afford the nearly 40 dollar a week **** nor do I have a need for the groceries. My health is such that I can't use the food and it often sits outside my door to spoil before I can retrieve it. I have over 13 weekly deliveries so far and no way to stop the auto billing from my charge card.

  Business Response

  Date: 08/11/2022

  Hello ***** and thank you for reaching out. We checked in with our customer success team and have been able to confirm that they have been in contact with you and your account has been canceled in full as of 8/4. You will not be billed any further. As a courtesy, we have issued you a full refund for your last 2 orders and you should expect to see the funds back to your card within 5 business days. Were sorry to see you go but should you have any further questions, please let us know.

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a $452 charge on my bank statement this morning. I immediately reached out to the company charging me. The only correspondence I received was to notify me that the shipments that I told them to cancel had been shipped and that I was signed up for weekly delivery. Again, I didnt sign up for this. I had to cancel my debit card. This is the shadiest company Ive ever been in contact with. I will be pursuing a lawsuit.

  Business Response

  Date: 08/10/2022

  Hello ***** and thank you for reaching out. As outlined at sign up, you were enrolled in a weekly grocery plan that automatically builds and sends orders each week with $30 - $40 of our most popular produce items. These orders can be skipped or modified at any time during the 3 day shopping window. Its also explained that our orders do not require a check out if the cart meets or exceeds the order minimum at the end of the 3 day shopping window. Our team was able to confirm that all of the items that were included in your order had been added to your cart through your account on July 30th and remained in your cart at the end of the shopping window. We checked in with our customer success team and they did inform us that you reached out 5 times on 8/1 regarding cancellation of this order. On 8/1 our team reached back out to let you know the order had already been processed and could not be canceled and on 8/3 our team responded to your reply requesting to cancel your account. We are very sorry to see you go but can confirm that your account has been closed as of 8/3 and you will not be billed any further. 
  
  

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my subscription to the weekly produce delivery at least five times. I have checked my cart and it is empty. I have canceled my bank card that I used for the subscription service twice already since June and I had to refuse a delivery today. The only option they have is to email them and cancel and I have done that every week since June with no resolution. They keep charging me and I can't afford it. I am disabled and on a limited income and this service is not what I expected it would be. Please help me I don't know what to do.

  Business Response

  Date: 08/10/2022

  Hello **** and thank you for contacting us. Were very sorry to hear that you had some issues canceling your account. This is not the sort of experience we wish for our customers to have and we are constantly striving to make this process as easy as possible. On 6/19 we do have records that show you successfully downgraded your account to our a la carte plan which would result in no further charges unless you actively built a cart that exceeded the minimum order amount for your account. We consulted with our customer success team and it does appear that they did receive your initial request to fully cancel your account and when they responded asking for confirmation, they did not receive a response. A similar email was sent again on 7/4 after you wrote in again but your account remained downgraded since we did not receive a response back. Since receipt of this message, it does appear that you have been in contact with our team and they have issued you a full refund for the last charge you received on the duplicate account that was created. Should you have any further questions regarding this matter, please contact us at www.misfitsmarket.com/contact-us.
  
  

• Initial Complaint

  Date:07/31/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a promotional offer with Misfits Market. I was to receive a one time box with a ***** discount. I was also to receive free shipping. I was in the process of gathering items in my box. I never submitted the order. Somehow my order was placed. I was placing my items in my cart and realized that there was over abundance of meat attached to my order that I did not pick. I removed all my items in my cart and started over. The same thing happened. I finally did not complete my list. My order was placed without my permission. They charged me more than the promotion. I was also charged shipping. My card was charged and the order was placed by someone. I sent a complaint. I never received a response. I sent another complaint to cancel the order. Still did not hear back from anyone. Just a form email that comes back whenever you place a complaint. Another order was processed on this account that I did not order. It is all items I am allergic to. I am having to pay for items that I did not order. I sent several complaints. The company does not respond to them. This is a bogus company that offers quality products. I had produce so moldy that it had to be thrown away. The meat came in thawed. It sat in a box in the ***** heat and had to be thrown away also. Do no do business with this company.

  Business Response

  Date: 08/10/2022

  Hello ****** and thank you for reaching out. Were sorry about any confusion that *** have occurred when your first order was placed. As outlined during sign up, you were enrolled in our weekly grocery plan and no check out is needed if your cart meets the order minimum at the end of your 3 day shopping window. The weekly grocery plan automatically ships our most popular produce items but can be skipped or edited during the 3 day shopping window, this is why you received the second box. We checked in with our customer success team and were able to find out that your first box was refunded for the inconvenience and your account has been fully canceled so that you will not be billed further. If you did not receive the email responses regarding this matter, please be sure to check your spam folder as some providers direct our messages there. Your $30 credit will remain on your account should you decide to join us again at another time and I have issued you a full refund on the second box as a 1 time courtesy. You should expect to receive this refund within 5 business days.
  
  

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently traveling for work and I skipped a week. I still got an email stating that my cart was full. Then I emailed the company letting them know that I put it in my account to skip the week. I was looking forward to using my credits. Their automatic email stated they would get back to me within 48 hours, which is trash for a company that says that you have X time to cancel something. How can I cancel it if nobody will reply to my email? I never got any response to my first email, so when my card was charged 3 days later I sent a second email asking for a refund. At this point, I want a refund and I want my account to be closed. I thought this service would be a good fit for me, but obviously not.

  Business Response

  Date: 08/08/2022

  Hello Kema and thank you for reaching ouT. Were sorry to hear that you had some issues with skipping your order. Unfortunately, we have been experiencing a higher than usual contact rate and our team is doing their best to make sure emails are responded back to in a timely manner. We checked in with our customer success team and were unable to find a record of the skip you were referring to but we do see that you wrote in on the day of the charge. Normally, we are unable to cancel and refund orders once they have been placed but as a 1 time courtesy, we have issued a refund back to your card. You should see the funds back to your card within 5 business days and the credits that were used have been placed back on your account. Our team was also able to confirm that your account has been fully canceled. Should you wish to give us another try or have questions about your refund, please feel free to contact us at www.misfitsmarket.com/contact-us

  Customer Answer

  Date: 08/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************