Ecommerce
Misfits MarketThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Ecommerce.
Complaints
This profile includes complaints for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 486 total complaints in the last 3 years.
- 120 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/24/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I was sent a package from misfits markets despite not having ordered anything. I am signed up for the a La carte membership which means that nothing should have been sent to me. I was charged 41 dollars for something I did not order and I would like a refund.Business Response
Date: 09/09/2022
Hello Finaben and thank you for reaching out. Unfortunately I was unable to locate an account using your name, email address, phone number, or home address you provided in your complaint. Please contact our customer success team at ******************************/contact-us so that they may further assist you.Initial Complaint
Date:08/24/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sat. Aug 20, I visited the website and created an account to browse their business. I left without ordering anything.On Tue. Aug 23 at 3 a.m., I got an email confirming my order being delivered the next day and the charge in my credit card.When I wrote to complain, the customer rep said Id signed up for a subscription where they would pick the groceries for me and automatically bill me each week.I DID NOT PLACE AN ORDER.I DID NOT SIGN UP FOR A SUBSCRIPTION.The rep said they could not refund the money they charged without my permission because, they said, you cancel an order after its placed (even they created this order without my consent.Theyve ignored all emails and tweets since then.I asked them to delete my account and all my personal information, including my credit card. No answer.Business Response
Date: 09/09/2022
Hello ***** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team who has been in contact with you and we were informed that they have issued a full refund on this order as a courtesy. You should see this back to your card within 5 business days. We can also confirm that that your account has been cancelled in full. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.Customer Answer
Date: 09/09/2022
Complaint: 17761539
I am rejecting this response because:my credit card has not been refunded yet.
Even in their response, they were still being dishonest. Suggesting the sign up process explained their practices is more dishonesty about their business. I NEVER SIGNED UP OR AGREED TO THIS SERVICE. I gave them my email to learn more about the business, but I NEVER CONSENTED TO any agreement to pay regular automatic payments for their service which was not well explained. This was switch-and-bait: sign up to learn more and well automatically enroll you in an automatic payment contract.
Regards,
***************************Business Response
Date: 09/12/2022
Hello ***** and thank you for reaching back out. We are unable to sign you up for our weekly grocery plan without you putting in a credit card and agreeing to our terms of service which explain in detail how the program works. We apologize if this was not made more clear for you. We checked in with our customer success team and they confirmed that the refund was issued on 8/23/2022 and should have returned to your card within 5 business days of that date. If you still have not received the refund, please check in with your bank as they should be able to provide further insight. Feel free to reach out to our customer success team at ******************************/contact-us should you or your bank need any additional assistance with this refund.Initial Complaint
Date:08/23/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i looked into misfits market for produce i could not find in my local grocery. i filled out their sign up information which included credit card info. i did not order anything as they did not carry the produce i was looking for. two weeks later they charged my card for $46 worth of produce i did not buy. i would like the order canceled and my money refunded.Business Response
Date: 09/07/2022
Hello ***** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team who has been in contact with you and we were informed that they have issued a full refund on this order as a courtesy. You should see this back to your card within 5 business days. Should you have any further questions, please let us know at www.misfitsmarket.com/contact-us.Initial Complaint
Date:08/23/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July 2022 I heard about Misfits Market. I was curious so I went online to check them out. The web site requires information including credit card info. As soon as I entered the information I had second thoughts and attempted to exit without saving the info. A bit later I received package from them. I went back online and attempted to cancel the subscription. I could find no way to cancel but I found an option to "Take a break" and I went through and checked MANY weeks ahead. Yesterday I saw that my bank account had been charged $50+.I have spent the last 24 hours attempting to get my money back and to completley cancel my subscription. The company refused to return my money and has since blocked my email. The bank gave me a phone number but they do not answer the phone or return phone calls. I would appreciate your help in getting my money returned and getting my information removed from their system.Thank youBusiness Response
Date: 09/01/2022
Hello ****** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team, we were informed that they have closed your account and as a courtesy we have issued a full refund on both orders. You should see this back to your card within 5 business days. Were sorry to see you go but should you wish to give us another try, please let us know at www.misfitsmarket.com/contact-us.Initial Complaint
Date:08/22/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to misfit markets website and looked around. I added items to my online cart, as I had a 50% off code. I never actually checked out. I now see that Ive been charged. How can this even be possible? I want a refund and if there is any sort of account, I want it closed immediately.Business Response
Date: 09/01/2022
Hello **** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team, we were informed that a full refund has already been issued and your account has been closed out. Were sorry to see you go but should you wish to give us another try, please let us know at www.misfitsmarket.com/contact-us.Initial Complaint
Date:08/16/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dont appreciate the misleading emails and your phishing practices very unprofessional and I want my money back! They charged me $53 by sending an email the says Finish Your Order I clicked it not knowing this was a processing button. It said no where in the image that this would happen. I never went in to fix my order or anything because I didnt want the services. They sent three bags of potatoes. I am a single individual and would never had asked for 3 bags of potatoes the email was misleading nor did it take me to a confirmation page. I dont spend $50 a week on vegetables. They only have an email for customer service. I havent reached anything back from them.Business Response
Date: 08/25/2022
Hello ******** and thank you for reaching out. As outlined at sign up, you were enrolled in a weekly grocery plan that automatically builds and sends orders each week with $30 - $40 of our most popular produce items. These orders can be skipped or modified at any time during the 3 day shopping window. Its also explained that our orders do not require a check out if the cart meets or exceeds the order minimum at the end of the 3 day shopping window. We apologize for any confusion this may have caused. We checked in with our customer success team and they informed us that they have been in contact with you and have issued a full refund on this order. Should you have any questions regarding membership, please dont hesitate to contact us at www.misfitsmarket.com/contact-usInitial Complaint
Date:08/16/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business was using an account I cancelled over a year ago to send me boxes of food I did not order. I tried to contact customer service three times, and they did not get back to me until I had two more weeks of mostly rotten items I did not order (they also never sent me a box I actually DID order.) This is one of the stupidest transactions I have ever dealt with. I will pay for the first week, but need refunds for everything after that.Business Response
Date: 08/25/2022
Hello ******* and thank you for reaching out. Our team is sorry to hear that you encountered some difficulties regarding a duplicate account. We checked in with our customer success team regarding the spam account and they have informed us that the charges on that account have been disputed. Due to the charge back, we are unable to issue a refund at this time but will be in contact with your bank. Should you need any further assistance, please let us know.Customer Answer
Date: 08/26/2022
Complaint: 17722019
I am rejecting this response because:
This company opened a second unauthorized account from an account cancelled over a year before with an EXPIRED CREDIT CARD attached to it.
It took us three weeks to figure out why I was receiving endless boxes of brown-spotted cauliflower and wilted celery and NOT receiving the boxes I did order.I agreed to pay for the first week, even with their s**** up, but everything after that must be refunded. This is the shadiest, most fraudulent business I have ever dealt with.
Regards,
*************************Business Response
Date: 09/01/2022
Hello ******* and thank you for reaching out again. As previously explained, we are unable to issue a refund once a charge back has been filed. When a dispute is made, credit card companies only permit a refund once the charge back has been either won or reversed and approved. At this time, you will need to wait until your bank has completed their investigation and made a determination before compensation can be issued, if appropriate. We sincerely apologize for any inconvenience this may have caused.Customer Answer
Date: 09/08/2022
Complaint: 17722019
I am rejecting this response because:Obviously there is nothing I can do. You are powerless against this sleazy company. I've learned a huge ****** from this. and will actively work to discourage anyone from signing up for Misfits Market. What an absolutely tremendous idea that quickly turned into utter slime. I hope the people running this pit are proud of themselves.
Fortunately, my credit card is great to work with against scams like this. I will never, ever accept what this company is doing to people once they have ANY credit card number. They should be put in prison.
Regards,
*************************Initial Complaint
Date:08/13/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with Misfits Market on 8/11/2022 in the amount of $81.30, after not receiving credits owed to me as well as them finalizing my order and taking money out of my account without authorization, I went ahead with the order which was to be delivered to me on Saturday 08/13/2022. Their 3rd party shipper, Orbits, out of *******, ** indicated the order was delivered to my front steps on Sat 8/13 at 4:20AM. However, the order was nowhere to be found. I live in an apartment and checked front and back of my bldg as well with all the other tenants and nothing! I emailed Misfits Market as well as Orbits to inform them I did not receive my order and they both refuse to reply. The only contact info for Misfits is an customer support e-mail. No other contact available. Same with Orbits. I am a disabled senior living alone on a fixed income. This was food I depended. I do not have the physical ability to jump in a car and shop at a store. But now, even if I did, monthly food budget of $150 is now minus $81.30 so I no longer have the financial means to replace the foodBusiness Response
Date: 08/23/2022
Hello **** and thank you for reaching out. We are very sorry to hear that you had a delivery issue with our 3rd party carrier. We are constantly striving to make the delivery process as swift and easy as possible and whenever our customers have a less than satisfactory experience, we definitely want to hear about it. When there are delivery issues we strongly encourage our customers to reach out to both us and the carrier so we can attempt to get the issue resolved. The carrier can be contacted via email through a link found on their tracking page. We checked in with our customer success and they informed us that although they were ready to issue you a refund for the order, they were unable to do so due to the credit card dispute that had already been filed for the order. We understand how frustrating these situations can be but please rest assured that were always here to help. If you would still like the refund back we recommend contacting your bank to drop the charge back then letting our team know so they can process the refund back to your card. We appreciate you giving our team the opportunity to make things right with you and we look forward to continuing to work with you.Initial Complaint
Date:08/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** contacted 3 times because I didnt know i signed up for a subscription and said I wanted to cancel the box i was getting charged as well. by my understanding the box and subscription was cancelled then I got charged again for another box ive been trying to reach out to them before it shipped so they can cancel it I didnt want it the first time I do my want it now and theyre refusing to give me my money back or to help me.Business Response
Date: 08/18/2022
Hello *** and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team, we were informed that a full refund has already been issued and your account has been closed out. Were sorry to see you go but should you wish to give us another try, please let us know at www.misfitsmarket.com/contact-us.Initial Complaint
Date:08/10/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday I looked into misfits market. I never placed an order, but my card was charged today for an order I never consented to.Business Response
Date: 08/18/2022
Hello ******* and thank you for reaching out. As outlined during sign up and explained in our terms, you were enrolled in a weekly grocery plan that automatically ships you our most popular produce each week. You can skip orders you dont need as well as add and remove things from your cart during your window. Our site does not require checkout and you will be automatically charged at the end of the shopping window once your cart meets our order minimum. Were sorry for any confusion this may have caused. When we checked in with our customer success team, we were informed that a full refund has already been issued and your account has been closed out. Were sorry to see you go but should you wish to give us another try, please let us know at www.misfitsmarket.com/contact-us.
Misfits Market is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.