Reviews

This profile includes reviews for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

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  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

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  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

Review Details

• Review fromLeanne B

  Date: 01/20/2023

  1 star

  Leanne B

  Date: 01/20/2023

  Tried MM in the past and received a couple orders and then they just stopped coming even though I was still placing the orders. Took me forever to get a hold of anyone at the company to let them know we had no longer been receiving the boxes. I stopped ordering from them as I could no longer rely on actually getting deliveries. Someone recently told me they had been ordering from them and had a good experience so I decided to give it another chance because I do like the mission of less food waste. Well Im sorry I gave them another chance. Our first week, had several order issues. Came a day late, missing an item, and eggs were rotten. I also ended up at the dr with stomach pain a few days after consuming the new foods we received and turns out it was e-coli. I did not even mention the e-coli because I cant prove where it came from. They at least refunded our shipping, the eggs, and the missing item so I decided to try a second week. When I went on the site to pick out my items for the next order, I saw my delivery day was different and I just thought it was because they were backed up. So I deleted the items that Misfits had chosen for me and confirmed my new items within the allotted time and waited for them to arrive. 2 days early, I got a box of food that was completely different and mostly foods that we do not eat. I reached out to ask what was going on and where this other box came from and the response I received was that I changed my delivery day which I did not do and somehow that created two orders? They refused to compensate me for the foods that I did not order. I also could not ever log into the app. Would tell me my password was wrong every time and make me change it and even after I had just changed it and 100% knew that I was not making an error, it still told me it was wrong. I couldnt even unsubscribe from emails as it would just send me to a blank page.I would never recommend this company to anyone (even tho they offer you money if you do)

  Misfits Market

  Date: 05/16/2023

  Hi ******, I'm so sorry it's taken so long to respond to your review since it got lost in the transition of merging with Imperfect Foods. I'm also very sorry for all the confusion about your first order back with ** and the speed bumps you ran into while we were merging our computer systems. That's just not the way we want to take care of you! I'm really glad you were able to reach out to our customer success team so that they were able to cancel your account for you. It also looks like we've refunded the charge for this order to your card but if you're still seeing a charge for the March 29 order, please reach back out to ** so we can research this for you and make sure it is refunded. Thank you for the chance to work with you on this. Please let me know if you need anything else.

• Review fromKari M

  Date: 01/20/2023

  1 star

  Kari M

  Date: 01/20/2023

  There was a second box added that the company states that I requested when there was no action taken on my part to create a new order, only to edit the order that they had created. When reaching out to customer service they stated that there was nothing they could do/were willing to do. In response to this I stated I will be cancelling my account. Without my consent the customer service agent cancelled the account resulting in my rewards being revoked. I had planned on using these credits prior to cancelling the account. Once again they are saying there is no way to rectify the situation. I would reccomend staying far away from this company.

  Misfits Market

  Date: 05/19/2023

  Hi ****. I'm so sorry for the delay in responding to your review but it got lost during changes while we merge with Imperfect Foods. I'm very sorry for the confusion about how we work and about your January 22 order with **. We're a subscription service which means that we promise to send you groceries each week unless you skip an order before your shopping window closes for it. We explain this while customers sign up and in our welcome email once you open your account. We also send you reminders to shop for your orders when your shopping window opens. I'm really glad that you were able to reach out to our customer success team when this happened and they were able to refund 50% of the charge for this order to your card. They were also able to cancel your account for you but I'm really glad to see you've rejoined ** on our a la carte service that will only send you orders when you shop for them. Thank you for the chance to work with you on this. Please let me know if you need anything else.

• Review fromMagdalena S

  Date: 01/20/2023

  1 star

  Magdalena S

  Date: 01/20/2023

  I was a very happy customer of Imperfect foods for about 2 years, a company with an almost identical business model and website set up to Misfits. We are preparing to move at the end of this month, and I realized that Imperfect does not service our new address. Misfits, however, which recently merged with Imperfect, does service the new address. I set up our Misfits account with our new address, and, prior to the end of the shopping window for the weekly delivery, skipped the first two weeks of deliveries, as we will not live at that address until the beginning of Feb. and we literally cannot access the address. The skip process appeared straightforward and almost exactly like Imperfect's, with which I am very familiar. I received no further communication from Misfits until several days later, when it notified me that my order was confirmed and would ship in 3 days. I immediately reached out to Misfits, using their email as they don't have a phone number (utterly ridiculous, btw, for a business with a time-sensitive nature), to let them know there was a mistake somewhere and asking to cancel the order. In the 4 days since, I have contacted the company 1/2 a dozen times and received NO response - not even a "Sorry, we can't help." The box shipped, and will sit there and rot for 2 weeks, and I was charged for the order. This is not a function of the type of business - Imperfect is nearly identical and when I had this exact issue with a supposedly skipped Imperfect box, I was able to call them and use an online chat feature to immediately let them know, and because it was shortly after my cart had finalized, they were able to cancel the order because THEY HAVE A PHONE and send customers reminders that they have a few hours remaining until their cart automatically ships. All that to say, it is not rocket science - it is entirely possible to use this exact business model and not steal money from customers by sending a cart closing notification and having a phone number.

  Misfits Market

  Date: 03/09/2023

  Hello *********. Thank you for reaching out to us. We apologize for the initial delay in replying to your email as our team tackled a higher than usual contact volume. We checked in with our customer success team and they have informed us that they have been in contact with you and issued a full refund for this order. We're committed to assisting all of our customers in a timely manner and should you have any further questions or concerns regarding future orders, please don't hesitate to reach out to us at www.misfitsmarket.com/contact-us.

• Review fromMarilyn B.

  Date: 01/15/2023

  1 star

  Marilyn B.

  Date: 01/15/2023

  You are unable to browse in the site without entering your personal information, including your payment method and then suddenly you receive an email that you ordered when you took no other action, but entering your information. To add, the small print tells you that you have within ***** hours to cancel an order & that there isn't a phone #, but you will be contacted within 48 hrs when you request contact via their website. It never happens, you only continue to receive marketing emails, order confirmation & any notification regarding your payment. I am still waiting for a dialogue re: closing/deleting my account. BEWARE!!!

  Misfits Market

  Date: 03/09/2023

  Hello ******* and thank you for reaching out. We have special relationships with suppliers and unique methods of sourcing food which enable us to provide great deals to our customers. However, because of these unique relationships, pricing is only visible to Misfits Market members at this time. Our program is completely free to sign up for and customer can cancel their account at any time if they find our membership does not suit their needs. We checked in with our customer success team and have been informed that they have been in contact with you regarding your account and have processed the cancellation per your request. Should you have any further questions, please don't hesitate to let us know at www.misfitsmarket.com/contact-us

• Review fromBeth P

  Date: 01/15/2023

  1 star

  Beth P

  Date: 01/15/2023

  I did not place an order. You can't look at their website without giving them your credit card number. No wonder they only offer an email address for complaints. What a shady company. Of course they aren't a member of the BBB, they are breaking the law. No need to advertise that. I'm going to investigate what State and Federal Bureaus I can file a complaint with.

  Misfits Market

  Date: 01/19/2023

  Hello **** and thank you for reaching out to us. We have special relationships with suppliers and unique methods of sourcing food which enable us to provide great deals to our customers. However, because of these unique relationships, pricing is only visible to Misfits Market members at this time. Should you have any further questions regarding how our program works, please don't hesitate to reach out to us at www.misfitsmarket.com/contact-us.

• Review fromRhonda C

  Date: 01/10/2023

  1 star

  Rhonda C

  Date: 01/10/2023

  I previously ordered from Misfits Market a couple of years ago. I moved outside their area at the time. OOOOO they deliver to my area now, let me sign up because I had no issues in PA when I lived there. I now live in **. They didn't deliver here in 2020 when I moved. The local ******** market closes over the winter...let me see if I can get Misfits again...OOOOOOO they now deliver to my area. First couple deliveries, they were great. All of a sudden I get **** misfits perks and order them, my box that the free items are in gets delayed and then cancelled. Coincidence? Seems like it. I have emailed twice about getting these perk items valued at $30 or more. They lose my box, refund my money for an inconvenience fee of $10. It cost me that much in eggs at the grocery store, not to mention the other items that got "lost". I have always received quick responses from emailing concerns to Misfits before cashing in my perks. Now my box is cancelled and I am refunded for everything except the $30 in free perks I was supposed to get. Coincidence? Starting to think not. Emailed X2 no response. Never refunded perks. We shall see if I get my order this week. My motto is three strikes you're out. They mess up this week, I am done. Not impressed at all. Y'all get a ONE star review because right now you ****.

  Misfits Market

  Date: 01/19/2023

  Hello ****** and thank you for reaching out. We're sorry to hear that you have had multiple delivery issues since rejoining our program. This is not the sort of experience we wish for our customers to have and we definitely want to make sure that all future orders arrive to you as expected. Something that has helped in the past is for our customers to switch preferred delivery days if your schedule allows for it. If this is something you would be open to trying out, please feel free to do so directly from our site or feel free to reach out to our customer success team. Should you have any further questions about your account, please let us know.

• Review fromDavid L

  Date: 01/04/2023

  1 star

  David L

  Date: 01/04/2023

  They want my credit card info before I even get to see what they offer! What is that? Very shady. They want to know everything about me including financial info. Def not biting.

  Misfits Market

  Date: 01/19/2023

  Hello ***** and thank you for reaching out to us. We have special relationships with suppliers and unique methods of sourcing food which enable us to provide great deals to our customers. However, because of these unique relationships, pricing is only visible to Misfits Market members at this time. If you would be interested in see some sample pricing from our site before signing up, please reach out to our customer success team at ******************************/contact-us.

• Review fromRahel S

  Date: 11/20/2022

  1 star

  Rahel S

  Date: 11/20/2022

  charged 750$ for an order I did not place! If you leave anything in your cart, it is processed automatically as an order- without your permission. Can you imagine if this happened with your amazon cart or other stores? There is no number to call on their website. They are still processing the order, which is four boxes of food. If it is still being processed, why can't they cancel it? I am so stressed out. This was my mortgage money for the month, not my food budget! This company is fraudulent. Stay away from their website, and never give them your credit card information. I did not place this order! This is criminal. I called my bank to cancel the payment.

  Misfits Market

  Date: 12/16/2022

  Hello ***** and thank you for reaching out. As outlined at sign up, no check out is required if your order meets the minimum order requirement at the end of your shopping window. Due to the perishable nature of our products and the short time it takes to process these orders, we have a very limited timeframe in which we can cancel orders. We sincerely apologize for any inconvenience this may have caused.

• Review fromDeirdre G

  Date: 11/10/2022

  1 star

  Deirdre G

  Date: 11/10/2022

  1. I was only looking at a possible a la carte order, NOT a weekly subscription order and could only tally the total amount by putting everything in my cart. I abandoned my cart & a few days later a charge for over $100 appeared on my account. I did NOT authorize this order. 2.) I received several notifications that the order was going to be delayed. I filled out a contact form, asking for a refund. No response. Then a text notification that the order was damaged due to the delays. THEN after this 3rd party vendor contacted Misfits, I got a notification that they were told to deliver the damaged (spoiled fish and meat) ANYWAY. WTH? What kind of business is this? They take your money without consent and then bait and switch?! How is this not theft and fraud? Very simply, this ecommerce model is creating a lot of dissatisfied customers and makes it appear as though the company has poor management, poor customer service capacity and/or is in financial straits.

  Misfits Market

  Date: 12/16/2022

  Hello ****** and thank you for reaching out. As outlined at sign up, no check is required for orders that meet your order minimum at the end of your shopping window. This applies to both our weekly grocery plan and our a la carte experience. We sincerely apologize for any confusion this may have caused. We checked in with our customer success team and they did inform us that they received several messages from you regarding your order and they were able to make contact with you either same or within 24 hours. Our typical response time is less than ******************************************************************** a timely manner. Please be assured that we would never request that a carrier deliver a package damaged in transit as we are shipping perishable items that must be handled with care. Our team will look into this matter to ensure our carrier is aware of this particular issue. Should you have any further questions or concerns, please don't hesitate to reach out to us at www.misfitsmarket.com/contact-us.

• Review fromELIZABETH S

  Date: 11/08/2022

  1 star

  ELIZABETH S

  Date: 11/08/2022

  I have only had 2 orders from this company and both were wrong. This order for today contained less than HALF the items I ordered and upon complaint they tell me to wait for an email. I work all day to come home and use my ingredients only to find my box basically empty. I am disgusted at this point !

  Misfits Market

  Date: 12/02/2022

  Hello ********* and thank you for reaching out. We're very sorry to hear that you've had multiple delivery issues. This is not the typical experience our customers should expect to have and we have escalated this with the third party carrier that was used. Should you wish to rejoin us, please reach out to our team via email so that we may assist with selecting an alternative delivery day or carrier if available in your area with the hopes of improving your experience.