Reviews

This profile includes reviews for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Misfits Market has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Misfits Market

  1000 Coopertown Rd Delanco, NJ 08075-5251

• 

  Misfits Market

  7481 Coca Cola Dr Hanover, MD 21076

• 

  Misfits Market

  16800 SE Evelyn St Ste 140 Clackamas, OR 97015

Review Details

• Review fromChasidy R

  Date: 06/14/2024

  1 star

  Chasidy R

  Date: 06/14/2024

  I purchased almost 600 dollars worth of groceries and never received it. I reached out to them to get a refund and they refused to refund me please dont order from this company they are scammers! Go to HEB and save your bucks

  Misfits Market

  Date: 09/23/2024

  Hi *******, thanks for taking the time to share this review. We've responded and resolved this issue via your BBB complaint as well as our ************* emails. If you have any additional questions or concerns, please feel free to respond directly to our team's emails. Thanks so much!

• Review fromChasidy R

  Date: 06/14/2024

  1 star

  Chasidy R

  Date: 06/14/2024

  Purchased 600 worth of groceries and never received it. I reached out to them in regards to this and they refused to refund me. If you can avoid it please JUST GOT TO HEB !

  Misfits Market

  Date: 06/17/2024

  Hi *******, thanks for taking the time to reach out here with your concern. We're so sorry to hear that your order never made it to you! We do see an order of $511.30-- was that the one in question? If so, we see your email from yesterday and this has been escalated with our Leadership Team. We appreciate your patience with us as the team digs into what went wrong here. You can expect an email from them with some next steps and any additional questions, should they have any. Thanks so much for working with us on this!

• Review fromperson G

  Date: 06/10/2024

  1 star

  person G

  Date: 06/10/2024

  We were not able to place an order because the ordering window was not open. We are receving a box of food that we do not want and did not order.They signed us up for a membership that we did not ask for. They are shipping food we won't eat. They say that there is no way to get a refund for the money they charged us. There is no way to speak to a person and no way to remove personal information, including credit card details from their website. The bank said they may be able to block Misfits Market from our account for fifteen months. After that time Misfits Market would be able to bill us again. I recommend not even looking at their website. This was the cause of all our problems.

  Misfits Market

  Date: 06/13/2024

  Hi there! Thanks for taking the time to share these thoughts with us. We're truly sorry for the frustrating sign-up experience. We definitely want to be transparent and when folks create an account, we state that we are a subscription service. We also send a welcome email highlighting customers' first order, their shopping window, and additional info like how to skip. Customers can also swap over to the "Flex Plan" option in their online account which isn't a subscription. As a final option, customers can also cancel their accounts under the "My Plan" section of their online account and even request to remove personal data from the ***************** We'd love to make sure this is done for you so at your leisure please either drop us a note via the "Contact Us" link at the bottom of our site or feel free to chat in live from *******, 9am-5pm MST. We look forward to hearing from you!

• Review fromDiane V

  Date: 06/06/2024

  1 star

  Diane V

  Date: 06/06/2024

  No stars would be more accurate.I am sitting here waiting for my food order that was due on Tuesday to arrive. It is now two days late . I tried tracking and it says it will take 24 hours for tracking information--but that the order has shipped. I have emailed and tried to contact the company--no response. I have no car and no food in my house. If it was shipped it means the dairy products risk becoming tainted and the box faces a risk of being crushed in the ***** truck I have had food delivery from these guys through the winter and it can be frustrating due to the broken eggs, leaking milk containers, etc...but they usually refund the cost of those items so I have put up with it...but this is too much. The whole reason for food delivery is to have food available on a regular basis. I literally have one can of soup, a can of pineapple chunks and a lb of coffee.This company *****.

  Misfits Market

  Date: 09/23/2024

  Hi *****!

  Thanks for sharing this review with us. We're so sorry to hear of this stressful experience with your groceries. You should be able to rely on them arriving fresh and in great shape. 

  We see that you've since been in contact with our ************* Team and this issue has been resolved but we'd love to continue the conversation to see if we can help with anything else. Please feel free to respond directly to their email! We look forward to hearing from you.

• Review fromandrew G

  Date: 05/28/2024

  1 star

  andrew G

  Date: 05/28/2024

  This company is a fraud company. marketed as cheaper groceries, they cost more than trader ***'s. I signed up but didn't put in an order, but found my card charged and an order delivered. no phone number on website - you are at the mercy of their "complaint portal" which they poorly respond to. Three charges were made, two which have been refunded. I am still owed *****, but have little hope of seeing it. ****** learned.

  Misfits Market

  Date: 09/23/2024

  Hi ******!

  Thanks for taking the time to share this review earlier this year-- so sorry we missed this. We aren't able to locate a Misfits Market account under *****************************, nor do we see at email from this address into our ************* Team. If you haven't already, would you mind dropping us a note via the "Contact Us" link at the bottom of our site? We look forward to hearing from you!

• Review fromAntoinette M

  Date: 05/19/2024

  1 star

  Antoinette M

  Date: 05/19/2024

  I revisited this site because I sincerely wanted to check their prices and how it would fare against current grocery costs. However in doing so, it happened to trigger a renewal subscription apparently. When I went to go look back through my emails from the company, I first received a verification code (makes sense) since I was logging back in for the first time in years. The next email I received shortly after was labeled "Welcome to our new shopping experience", so of course it was sent through to my spam folder in Gmail on 5/15/24. I only found this after trying to search through my emails on how I even got a subscription plan and to see whether I personally selected it. It looks like once you log back in to your account, it will automatically trigger a subscription for you. So of course, I got an email stating "We received your order" on SUNDAY, 5/19/24 at 3:20AM, which ensued panic in the morning because it's a surprise $51.18 charge (including a $4 tip in which I changed shortly after because why would I tip if I never received anything?). I was literally trying to save money from groceries. This is absurd for a company to try to take advantage of people especially in these unfortunate times. There is no phone number to contact them, only a submission form. Of course, I have contacted customer service through this form and waiting patiently to have it refunded and cancelled (sent 5/19/24 at 10:16AM). I'm never trusting a company like this again, which is unfortunate because the past years I tried and was content with their model.

  Misfits Market

  Date: 05/21/2024

  Hi there!We're so sorry for this unexpected order and frustrating experience. While re-starting your subscription does set your weekly or biweekly schedule in motion, customers are still able to skip any unwanted orders in their online account. We also have a Flex Plan option which isn't a subscription, rather you'll simply opt into an order the week that works for you. Thank you so much for sending in a note to our Support Team! We also have live-chat via that "Contact Us" link on our site. Live-chat is available Mon-Fri, 9am-5pm MST. We do see that our team was able to respond to your email, refund this order, and cancel your subscription for you. If you need anything else, please don't hesitate to let us know. We're here for you!

• Review fromKayla M

  Date: 05/03/2024

  1 star

  Kayla M

  Date: 05/03/2024

  Nothing but problems from the beginning. I had my cart filled and ready to go before my shopping window was closed. I went to check my order the day before and my entire cart was wiped out and replaced with their suggested items. When I went to refill my cart again I found there were items that were then sold out and i had to buy a more expensive alternative and ended up spending 300 dollars for two boxes. The way my boxes came was absolutely atrocious. You can tell the people who are packing these orders either have absolutely no idea what they're doing or they truly do not care about the work they are doing. Zero quality control going on. In one box I reviewed cold items that were packaged with cold packs but found there were items that weren't meant to be cold. I found a bag of chips that was cut open on top of this. There was a loaf of bread I didn't even order on the bottom of the box so it was indeed crushed. They forgot my coffee which I assume was confused for bread. In my second box were also cold packs but I had cardboard items and bags of flour that were packaged carelessly in this box as well and they were ruined by the wetness and moisture. I had broccoli that was loose and not in a bag so it got all over everything. Absolutely unacceptable and customer service has not responded to me which is not surprising. The fact when I requested refunds there was no questions asked and was offered the refund blindly shows that they know their company is trash. It's unfortunate this company takes advantage of people. Also beware canceling your account, it is very deceptive and you must make sure you completely cancel your account and get email confirmation.

  Misfits Market

  Date: 05/07/2024

  Hi there! Thanks for taking the time to share this feedback. We're so sorry to hear your first experience with us was such a stressful one. We clearly missed the **** and have some work to do here. Your expected groceries should've arrived fresh and should've measured up to our packing standards. We're truly sorry this didn't happen! Did you want to send in any photos so that we can pass them along to our team? Taking a look at your account history, we see that our Support Team responded to your email on May 3rd letting you know that they were personally digging into this mishap with the Delivery and Quality Teams so that we can look into what went wrong. They've also refunded your order in full and you should see that on your end within 5-10 business days. If you have any additional insight or details to share, please respond directly to their email so that we can get any photos and info over to the appropriate teams. We take customer experience seriously and appreciate this learning opportunity. If we can do anything else to help, please don't hesitate to let us know!

• Review fromDavid R

  Date: 04/29/2024

  1 star

  David R

  Date: 04/29/2024

  Oh man - where to start!! I guess I will try to keep it short and sweet. From the time I contacted MM in September, 2023, about an order, through March 2024, I had not built a grocery box, had an empty cart (as far as I know), received no product and wasn't billed for anything. All of sudden, in April 2024 I have received two deliveries and billed for two deliveries, with a third harge reflecting as pending as of 4/28/24 - the total being $147.33. I just don't understand how I can go 6 months without receiving product or getting billed for product, then suddenly this occurs in April. I received a response from a CSR named ******, indicating that the plan associated with an email address of mine had been cancelled, but yet I continued to get emails at that same address reminding me to build my box. So I don't know if these 3 charges are associated with the same email address. This has been very frustrating and extremely stressful in trying to get this issue resolved.

  Misfits Market

  Date: 04/29/2024

  Hi *****,Thanks for your message. We're so sorry for this stressful experience and we're glad you let us know! Taking a look at your account history, it looks like our Support Team responded to your email today sharing that two accounts were created-- one under ****************** and one under *************************** It looks like your second account was placed on a hold and said hold was recently lifted, which explains that unexpected order. Our team has since refunded this order in full and we hope you can enjoy it on us.For any further concerns about the two accounts, previous charges, or future orders, please feel free to respond directly to our team's email and they'd be happy to help. We look forward to hearing from you! Best,Misfits Market

• Review fromBeryl L

  Date: 04/20/2024

  1 star

  Beryl L

  Date: 04/20/2024

  Do no patronize this business. I got a notification from my bank when they tried to charge me over $8,000.00. I had contacted them a few days prior over an $80 charge that I didnt authorize. There is no phone number to speak to anyone and you have to wait until they return an email. I have yet to hear from anyone. Now I have to go through the process of canceling my card waiting for a new one to arrive, along with all the inconveniences that come along with that. They are terrible masquerading as if theyre doing something good for the world all while taking advantage of people.

  Misfits Market

  Date: 09/23/2024

  Hi there!

  We're so sorry we missed this review earlier this year. Taking a look at the email provided -- (*******************************) we don't see email communication or an account with ********************** on file. If you hadn't already, would you mind sending an email over to our ************* Team via the "Contact Us" link at the bottom of our site? We're here to help and would love to look into this with you! Thanks so much.

• Review fromNeil C

  Date: 04/18/2024

  1 star

  Neil C

  Date: 04/18/2024

  Can not cancel. Website contact page to resolve turns into a spinning wheel! Just another scam. Hope the *** looks into the complaints

  Misfits Market

  Date: 04/24/2024

  Hi ****! Thanks for taking the time to share your concern here so that we can work towards a resolution together. We're so sorry about the trouble with cancelling your account. Customers are able to do so in their online account so we'll have our IT Team take a look at this. We'd love to make sure you're taken care of so if you haven't already, please send us an email or chat in live (on weekdays) via the "Contact Us" link on our site. The team is here for you and looking forward to helping sort this out! Thanks again.