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Business Profile

Ecommerce

Misfits Market

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Misfits Market's headquarters and its corporate-owned locations. To view all corporate locations, see

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Misfits Market has 3 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 139 Customer Reviews

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    Review Details

    • Christopher H

      Date: 04/11/2024

      I worked in the warehouse at Misfits Market for about 3 months packing orders. It was genuinely the most disgusting work environment Ive ever been in. I would never eat food from this company after seeing what happens to it.Workers would touch food without gloves, a fair amount of people not wearing hairnets. It is a very cold environment, therefore everyone is wearing a heavy jacket. The loose fitting clothes are constantly touching produce. The floors and shelves where food is kept are were caked in dirt and dust. Although there is proper PPI and rules set in place to prevent these things, its not enforced enough and makes for an unsanitary environment in my opinion. I simply had to quit because of my morals

    • Sam S

      Date: 04/02/2024

      Sam S

      Date: 04/02/2024

      They delivered my 2 boxes with 50 items, which was $260 worth of groceries, to the wrong address and of course it was stolen. There is no way to call or chat with a person you have to submit a ticket. I have been ignored because they refuse to replace my food. They dont care that I am without food and will not resend my items. They refunded and gave me a measly $15 which is useless to me, I want my ********** beyond upset and disappointed and this is probably the worst customer service I have ever experienced in my life. What if someone is disabled or cant go out and now they have no food. They simply do not care about their customers at all and they hire incompetent drivers who cant read or use a GPS.

      Misfits Market

      Date: 04/05/2024

      Hi there!Thanks for taking the time to share this frustrating experience so that we can resolve this together. You're absolutely right-- customers should be able to rely on us to deliver their groceries to their doorstep and we can understand this being disappointing. This isn't the type of service we'd like to offer and this feedback, along with the other feedback you've shared with our team, is being looked at by our Delivery and Operations Managers. Taking a look at your account history, your order has been refunded and the additional credit of $15 will automatically apply towards your next order, by way of apology for all the stress. We look forward to learning from this experience and getting things back on track as we move forward. If we can help with any additional concerns, please respond directly to our team's email for the fastest resolution. We appreciate you working with us on this!

    • Olga T

      Date: 03/30/2024

      Olga T

      Date: 03/30/2024

      Poor quality products, especially produce, so you're not actually saving money or any food items from going to waste. Selection is lacking overall. **************** isn't helpful and all vlame will always fall on you. Company will keep automatically submitting orders on your behalf that you didn't submit, charging you out the rear end, and then holding you responsible for the charges. Items shipped without consent aren't even based on your purchase history so they send you random things just to keep siphoning funds. Refusal to provide any refunds on forced orders. Quite unfortunate that they took over competitor Imperfect Foods; their customer service was impeccable compared to these misfit criminals. Avoid at all costs.

      Misfits Market

      Date: 04/01/2024

      Hi there!Thanks for taking the time to share these concerns with us. We're truly sorry to hear of the frustrating experience and we'd love to look into this with you. While we are a weekly or biweekly subscription service, customers will have the option to skip boxes in their online account. They can also opt for the Flex Plan option which is not on an automated schedule.We aren't finding your Misfits Market account with the the email you left here but we'd love to get some additional information. Would you mind sending our Support Team a note via the "Contact Us" button on our site? You can opt for an email or a live-chat on the weekdays. We look forward to hearing from you so that we can get this resolved. Thanks so much!

    • Edward O

      Date: 03/10/2024

      Edward O

      Date: 03/10/2024

      I placed an order, that was confirmed. I was sent tracking information and waited one day over the expected delivery date. I then asked that they either give me a status update or to please refund my order. I had no response. 3 days later a total of 9 days after an order was placed and I reached out again, having to wait a total of 10 days to finally get a response telling me, my order was never shipped and they would give me a refund on my order which will take an additional 5 business days. This has to be one of the worst companies to deal with and I think the majority of their profit goes to ads on instagram and TikTok rather than customer support or quality improvement at their warehouse. Dont take youre chances with this company.

      Misfits Market

      Date: 03/14/2024

      Hi there,

      Thanks for taking the time to share your concerns-- we'd love to look into resolving this with you. We're truly sorry to hear that your first experience with us was such a stressful one! This certainly isn't the kind of impression we'd like to make and we can understand this being frustrating.

      Taking a look at your account history, we do see that we ran into a mishap with our delivery partner, which resulted in your order not making it on its route. While this isn't the norm, we absolutely recognize how disruptive this must have been to your weekly grocery routine. We're working closely with our partner to see what went wrong here so that we can get things back on track.

      It looks like our Support Team has since reimbursed this order, and added an additional $10 credit by way of apology. We hope you'll give us another try in the future so that we can grow from this and get your groceries delivered to your door, as expected. If you need anything else, please feel free to respond to our email. We're here to help!

    • Michelle B

      Date: 03/09/2024

      Michelle B

      Date: 03/09/2024

      My first order was missing 4 items that I was charged for. Pain in the rear to get refunds. So not worth it!!

      Misfits Market

      Date: 03/12/2024

      Hi there!We're so sorry we missed four items in your recent order. You should be able to rely on us to get exactly what you order and we can understand this being frustrating! Customers can report missing items directly in the app, or send our Support Team an email or live-chat via the "Contact Us" button on our site. Taking a look at your account history, it looks like our Support Team has already reimbursed you for these items. Additionally, we've shared the feedback with our Warehouse Team so that we can be more mindful as we move forward. If we can help with anything else, please let our Support Team know. We're here for you!Thanks again for sharing this concern.

    • Abbie L

      Date: 03/07/2024

      Abbie L

      Date: 03/07/2024

      I have gotten multiple attempted charges to a card that i used for a plan ages ago. i cancelled my plan in ******************************************************************* 2024!

      Misfits Market

      Date: 09/23/2024

      Hi *****! We're so sorry we missed this review earlier this year but we're glad you reached out.

      Taking a look into your account, it appears that you had two accounts associated with the email addresses ******************************* and ********************************. Below is a summary of the actions our ************* Team took on March 10th as they responded to your email : 


      The account under ******************************* was successfully canceled and we can see that you only had 1 order under this account that was delivered on 09/02/2021. No further orders were processed through this account. For the email address ********************************, there was no charge as the payment authorization declined. The reason for the decline was "Your card was declined." Unfortunately, we do not have additional information on the specific decline reason. This account has been canceled and closed out. It will remain closed unless reactivated through the account portal.


      We hope this was helpful! If you have any additional concerns, please feel free to respond directly to the ************* email. Thanks so much!

    • Jackie G

      Date: 02/12/2024

      Jackie G

      Date: 02/12/2024

      I have given misfit market several chances over the years, and unfortunately, things do not get better. The products themselves are fine, it is the delivery that is the issue. I have never gotten consistent deliveries on the same day or time frame. This past order got canceled because it was placed on the wrong truck. Yes, I got a full refund but it is still very inconvenient not to get my orders each week. I have complained several times and customer service has always been responsive, but the delivery service has not improved. I am know searching for alternative services. Whole foods does delivery but very pricy. The search goes on.

      Misfits Market

      Date: 02/13/2024

      Hi there! We're truly sorry to hear of the repeated delivery issues. You should absolutely be able to rely on a consistent delivery experience with us and we'll be sharing this feedback with our team. In the meantime, if our Support Team can help with any additional concerns, you can give us a ring at ************** and the team would love to look into this further with you. We appreciate your patience and this opportunity to learn from our mistakes! Thanks again.

    • Kim H

      Date: 02/06/2024

      Kim H

      Date: 02/06/2024

      You've left me no other choice but to leave negative review. One star is too many. Why would you guys choose this order (#********) to not send me an email stating "It's time to shop" and instead send me an email at 4 a.m. my time saying "your order is confirmed" and charge my account $58. I'm thankful it wasn't for more like the rest of your reviews. I have never kept the items 'you' pick for me, but will replace them with things I can afford. Like who in the h*** would pay $6 for half a dozen hard boiled eggs. A dozen at my store aren't even half that. I sent 5 emails alone to your so called customer support today, with no response. I would like this order cancelled and my account credited. And please also cancel my subscription.

      Misfits Market

      Date: 02/07/2024

      Hi there!Thanks for taking the time to write this review. We appreciate that you reached out to us for resolution, and we're truly sorry for the stress or frustration this experience has caused. We understand you have a concern regarding your order from 02/07/2024, and we're happy to help.We can see, based on our contact history with you, that one of our Support Team Members responded to your email on 02/06/2024 and they were able to refund this order in full. They sent you a response via email on 02/06/2024 and it looks like we're waiting to hear back from you. At your leisure, please feel free to respond to the Customer Support email and they can further address these concerns.Again, we're so sorry that you had this kind of experience with Misfits Market. We hope that if you have any other questions, you'll let us know.

    • Linda C

      Date: 02/03/2024

      Linda C

      Date: 02/03/2024

      They sent me a box i NEVER ordered,,,, I only looked at the Website!!There NEEDS to be a solution to this and There is NO PHONE NUMBER!!HOW DO i make a complaint and get these Scammers some PUSHBACK

      Misfits Market

      Date: 02/05/2024

      Hi there!We're so sorry to hear about the unexpected order and the stressful experience with getting in touch with our team. Taking a look at our records, we see that our Support Team responded to your email on 2/3/24, letting you know that we've fully refunded this order back to your card on file. It looks like they were also able to cancel your subscription as requested so you have no future orders pending. While we are a subscription service, customers are welcome to skip any unwanted orders in their online account, before the shopping window closes for that week. If you have any additional questions or concerns, please feel free to respond to our Support Team's email or send us a new note via the "Contact Us" form on our site. Thanks again,Misfits Market

    • Joshua D

      Date: 01/07/2024

      Joshua D

      Date: 01/07/2024

      Im ****** they keep trying to charge me when I dont even have an account with them and they dont have a number so I can get to the bottom of the situation so they will stop trying to charge me

      Misfits Market

      Date: 01/12/2024

      Thank you for reaching out to us. I'm so sorry about the unexpected charges on your card. That's just not the way we want to take care of you.

      I'm really glad you were able to reach out to our ************* team and that they were able to locate an account where the charges are coming from that's getting deliveries in the same zip code as you live in. They've placed the account on hold and reached out to the customer asking for confirmation of ownership of the card or for them to change their payment card going forward. We've placed the account on hold until they take one of those actions.

      Thank you for the chance to work with you on this. Please let us know if you need anything else. 

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