Reviews

This profile includes reviews for Home Warranty of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Warranty of America

  2147 State Route 27 Fl 4 Ste 400 Edison, NJ 08817-3365

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  Home Warranty of America

  90 Washington Valley Rd Bedminster, NJ 07921-2118

Review Details

• Review fromDeborah C

  Date: 05/17/2023

  1 star
  They are scam. They repair NOTHING worth paying for and when if replacement is necessary they are sending a $300 check for something costing $900. The cas managers are snobbish and rude and pointless at best. I would Suggest.finding someone else

• Review fromRoohul A

  Date: 05/14/2023

  1 star
  can not fix my refrigerator from the last 2 months, denied my claim, So i appeal it, at the time of meeting just call a miss call when called back no one answer, directed me to the customer services, I my in the north ***** area and one of the tech told me that my warranty is bought my home choice warranty company, when call them about the issue, that directed me to the *** and so on I am circulating in the loop hole. Please stay away from them, they were great 2 years ago, but now it is a mess,

• Review fromTHOMAS K

  Date: 05/10/2023

  1 star
  We have canceled our contract with them and they continue to send ** renewal emails and make calls to ** trying to sell a new policy. Even after I have called them on a recorded line and had them take us off of email and call lists we are still receiving calls and emails. They are the worst company to deal with and are harassing us at this point even after calling them back and telling them to stop with all sales tactics.

• Review fromDeserie B

  Date: 05/10/2023

  1 star
  Horrible horrible customer service! We will be changing companies ASAP! Our hot water heater went out on 4/20 and it took several days for them to send a plumbing company out. Once the company was here to evaluate, they basically said the job would cost $2600 and that we were not their top priority! They take all regular customers and residential customers first and that it would probably by about two more weeks before they could install the hot water heater! How a warranty company is ever okay with their clients taking cold showers for a month is beyond me! We have taken a cash out option before with HWA so we purchased a hot water heater that evening and had it replaced the next day. We got the "invoice" from HWA for approval the following week from their company and we declined it. They were willing to pay the company $1100 to replace our water heater leaving us with $1100 out of pocket. I had to set up a call with a Case Manager for approval and Case Managers ********** and ******************** would call us to discuss the cash out option. Two more weeks go by and we just got the call - they declined our request saying we had to use their company and we should have waited to have hot water for however long it took. RIDICULOUS!!!!!!!!! If I could rater no starts I would!

• Review fromSidharthan S

  Date: 05/04/2023

  1 star
  They are cheating consumers. I filed a plumbing claim and they sent a local service team. That team broke my plumbing system and ran away. after repeated follow **** they sent another repair team but rejected my claim. Asking me to directly deal with the vendor for what they broke. No accountability from HWA. I am losing money and time and wasted many hours in calls

• Review fromCheryl M.

  Date: 05/02/2023

  1 star
  second review of same company - found a different address. worst company yet. changed policy without telling customer. they no longer pay to fix older units nor do they cover replacement or any labor for this. why have a policy?? took 4 months to get a technician out for one claim and another 5 months for the other. the first claim the technician cancelled the day before on 4 different occasions. the resolution on this one is an offer of $371 for a broken high end stove top that cannot be repaired and that will cost me 3k to replace. still haven't gotten a technician to show up for the other claim and the new appointment is with the first company ******* who cancelled me 4 times and this new appointment is in 1 month. Shame on them!!! Unbelievable. Run away from anything to do with this company!!!!

• Review fromDebbie S

  Date: 04/27/2023

  1 star
  This is a scam. I have had a home warranty contract with a legitimate company in the past, this company takes your money, gives you the run around and does not come through with any service. **********************.If it was possible to leave a zero star rating, I would have selected it.

• Review fromAshley C

  Date: 04/20/2023

  1 star
  This company is a complete scam! I was given this warranty when I bought my home and decided to keep it after the year. Ive had several issues that should have been covered and everytime they would send someone out I was advised it wasnt covered. First time was for my dishwasher that was approved but then all of a sudden I was accused of tampering with it and no longer was approved. Second was my water heater almost catching fire. They advised was also not covered which I had to go with another company and pay $7000. I dont recommend this company at all. Save your money

• Review fromJeff B

  Date: 04/19/2023

  1 star
  My clients were extremely disappointed in customer service from ************************* and her team. Clients reported rudeness and unhelpfull behavior. They were short on the phone, would not help with a claim and downright rude to my clients. As a broker I have asked several times to stop harassing me yet they continue to do so. Their customer service is terrible and I would never recommend them to anyone. Even when I managed an ****** of ********Brokers, the brokers at the ****** often reported the same behavior described here.

• Review fromKomal G

  Date: 04/17/2023

  1 star
  This company is a biggest scam .. they take all your money and do not provide any service and after number of phone calls and complaints I was told my claim was Denied after a month . Please save your money dont give this company your business. No one wants to listen to you here . Claim managers are nothing but dummies, they dont know what theyre talking !!