Reviews

This profile includes reviews for Home Warranty of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Home Warranty of America has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Home Warranty of America

  2147 State Route 27 Fl 4 Ste 400 Edison, NJ 08817-3365

• 

  Home Warranty of America

  90 Washington Valley Rd Bedminster, NJ 07921-2118

Review Details

• Review fromStephanie M

  Date: 07/17/2024

  1 star
  Poor customer service help and some contractors! My family has be abandon over something so small as a kitchen sink drain! We paid the contract under JNR their service fee as well as make our monthly payment to America Home Warranty and both failed us! Tech was supposed to come back with order part and has been a no show , no contact for a month even after saying “I will be there tomorrow”! Unapologetic, unorganized, and uncommon at most so unfortunately we will be canceling our policy and demand our service to be refunded so we can pay someone else to complete the job! You don’t deserve one star America home warranty!

• Review fromVino N

  Date: 07/12/2024

  1 star
  This company is a scam I am trying to get my money back .They will send some fraudulent service man who take photos of your equipment with out touching it and he forge your signature and tell you have to pay $100 deductible. Then will go back and say you will get a call .But no one will call you instead they **** it as fixed .if you contact them they will say we will review And will say claim denied.if you ask to cancel the policy they will try to loot more money from you.they are most fraudulent people I met .I am working with attorney to file suit against them

• Review fromGavin C

  Date: 07/10/2024

  1 star
  The company did not pay out on claims for airconditioning repalcement. This year we are not renewing the contract. We keep getting phone calls and emails saying they will automatically charge our credit card on a monthly basis if we do not renew. We have terminated the contaract online and stipulated we do not wish to renew. This has also been conveyed in the phone calls. However they continue to send emails to say our card will be charged on a monthly basis as we have not renewed for the year.

• Review fromLatrice C

  Date: 07/10/2024

  1 star
  This company deserves -----stars. Worst company I have ever had business with in my life. They are the worst.

• Review fromVicki T

  Date: 07/08/2024

  1 star
  This company turns out to be by far the worst Home Warranty Company that I have dealt with. I've used them for numerous years and lately their services are declining rapidly. I live in the state of ***** and if you know anything about ***** then you know that during the summer months the weather is unbearable. Our air conditioner unit went out last week and I immediately placed a service call. Well two weeks later the repair is still not scheduled. They have individuals in their call center answering the calls that have a hard time communicating with you. You have to call in constantly to get an update on your case. We've never had to wait this long for a repair/replace on any service call. They refused to send me a breakdown of the costs I'm responsible for, which was almost the cost of a new air conditioner. I wouldn't recommend this company to my worst enemy, they're horrible.

• Review fromJuliane F

  Date: 07/08/2024

  1 star
  If I could leave a less than one star review, I would. I have had a warranty plan since 2011 (Diamond Plan) and have always had a positive experience until now. My freezer broke on June 23, 2024 and it is now July 8th and I still do not have a working freezer. The first technical did not show up, the second came and told me to repair would be very difficult and costly and he was recommending a replacement. *** is refusing to replace the refrigerator/freezer and the technician refuses to take ***'s calls at this point and nobody has contacted me to come to fix it. I have sent a note every day and nothing has been done to assist me other than "contacting the technician" who has not responded at all. Now I have been told that "I need to follow the process" and that a new technician will need to be contacted and the process will start all over again. In the meantime, I have lived over 2 weeks without a working major appliance. I have asked to speak with anyone that can help me and I have not gotten anything but "thank you for your patience" and there is nobody else that I can speak with. My patience has run out and I am completely let down by ***. At this point, I think Home Warranty of America is a scam.

• Review fromTony P

  Date: 07/02/2024

  1 star
  This company is wild. They took over 10 days to find an AC technician to come out and when he did he wasn't able to fix our unit and *** denied our claim due to a bad diagnosis. I had to hire my own AC guy who came out and fixed it in 20 minutes so Im out of pocket for the *** service call and the repair I had to do my self. *** asked for proof of a bad diagnosis from my HVAC technician and when provided that, they stopped responding. The numbers for "case managers" that are assigned to your ticket are fake and you cant reach anyone. *** is a SCAM!

• Review fromPriscilla B

  Date: 06/27/2024

  1 star
  I purchased a home owner warranty in 2021, I have kept it up to this day. My central air is not cooling my home I contacted Home e warranty of America June 18, 2024, to inform them of my situation they informed me they would have to find a contractor who would take the job, I asked how long would that take, I was informed they didnt know even though my policy states someone would be notifiying policy holder in a day. I was informed I could find my own contractor but they would have to come to my home and diagnose send the diagnosis to them and see if they approve the job. However, I could not take the chance that I would have this issue fixed in a timely manner. American warranty of America sent an email that a technician would be coming to my home on June 26th between the hours of 3pm-8pm. I took time off from work waited in that hot house for a technician to come on 6/26, no one showed up nor did anyone call. I called the technicians number it went to voicemail which was full and I could not leave a message. I contacted Home warranty of America the following morning to report this, they informed me that they will put in for another technician to come out. I informed the person that I could not take off work again please have the technician to come on Saturday or Sunday, she told me that was my responsibility. I asked her how long it would take for someone to contact me or fix my air conditioning unit, she informed me she didnt know. I informed her I was ******************************* that house as it is too hot. She asked me if there was anything else she could do. This company takes your money but does not provide the consumer with answers to the problem. When I first bought this house Hime warranty was under different management ones that cared and quickly got the issue resolved this new management does not care but they sure want your money. I hate this new management they do not care anything about the folk keeping their business a float

• Review fromMa C

  Date: 06/27/2024

  1 star
  While purchasing a home warranty seems like a good idea, it is definitely NOT so with this company. They have basically NO customer service. We had a simple dishwasher claim where the technician twice recommended a replacement because he could not repair the dishwasher. He came to our home twice and was scheduled a third and fourth time, but never showed. I had tried the online claim filing process and kept being told that the technician had to recommend a replacement before that could happen. The next message would acknowledge that the technician recommended replacement and that they were expediting the process. Instead they scheduled the technician for another visit. This went on for well over three weeks while we had no functioning dishwasher. I finally called their number and spoke with a representative whose English I could hardly understand, so I Respectfully asked to speak to a supervisor. I was told that no one was available. They did allow me to leave my number and ask for a call back, which never happened. We finally cancelled the claim and purchased a dishwasher. Purchasing a home warranty from this company is a waste of money and time.

• Review fromDanny B

  Date: 06/26/2024

  1 star
  (-1 review) DO NOT USE HWA/Home Warranty of America. This company is by far has the worst customer service Ive ever worked with. They are so rude and will not work with you no matter what the circumstances are. I have a beautiful short term AirBNB rental house in *****. On memorial weekend, 2024, a tenant checked out and other tenant was due to arrive in 2 days, when we discovered the ** stopped working. I imedetely callled an ** guy to diagnose the issue, for $65. The ** Coil started leaking causing it to freeze, and needed to be replaced. After calling ***, they said they would try and get someone out there as soon as possible, but according to their contract, they had ***** hours to respond to a claim. I explained to them, I didnt have that kind of time. Instead of waiting on *** and losing the tenant(which ends up in a bad review), I called the same ** guy back to install the new coil. He found the coil in *********** and was able to install in the same day. After paying for the $1900 ** bill, I filed the claim with *** on 6/10. They denied the claim and assigned a case working to work on a solution to help me with the denied claim. The case worker does everything they can to avoid you. I would email the case working and every time she would call my wifes cell phone. Every time I would specifically provide my cell phone number in the email and again she would call my wifes number. I even called her direct phone number and a recording would say, this is an unusable number. Unbelievable!! When I would use their portal to setup meeting with my case working, l would receive a call from an associate case worker, not even my case worker. There is SO much more I could tell you. They are just terrible. Even though they owe me the $1900, I am done with them. They should still make this right with what they owe me. All I received was $179 back when I cancelled my membership. Rediculous!USE SOMEONE ELSE FOR YOUR HOME WARRANTY.