Reviews

This profile includes reviews for Home Warranty of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Warranty of America

  2147 State Route 27 Fl 4 Ste 400 Edison, NJ 08817-3365

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  Home Warranty of America

  90 Washington Valley Rd Bedminster, NJ 07921-2118

Review Details

• Review fromjosh h

  Date: 07/22/2024

  1 star
  What a joke of a company I bought a new house and got a home warranty for piece of mind a couple months in had some problems with my ac units. They denied fixing anything cause they said it wasnt in 100% working order that it takes time for parts to go out, which is obviously a lie, living in *******,Az you cant go without ac in your house now Im stuck with a huge repair ***************** I dont know how Im gonna get handled. DO NOT USE this company

• Review fromZach W

  Date: 07/20/2024

  1 star
  Horrible company. Have filed claims numerous times and each time it takes WEEKS to get a technician sent out. They are the laziest company and outright thieves. Stay far away. Do yourself a favor and go with a company that actually cares about you. NOT THIS ONE

• Review fromDebashish M

  Date: 07/19/2024

  1 star
  The worst warranty company I have ever did business with. I paid a good amount of money yearly for the service and never used it. When I put the 1st claim in 3 years since I took their service, they failed to provide the worst service one can think off. There was an issue with my A/C not cooling. They could not provide me any local technician and I kept on waiting for over 48 hours. I kept calling them for an update but they had none. I spoke with the same customer service agent for 3 days and I was not allowed to speak to a supervisor or a manager. Finally on the 3rd day, we started the reimbursement process while I was on the phone with the rep. ** directed by her, I called for a local technician, got the A/C repaired, got the pictures, documentation on the repair work and the invoice payment. Then per her instructions, uploaded the same on their portal. They acknowledged receiving the documents and the pictures. After couple of days, checked to see if there is any update on the reimbursement process on their portal and was utterly surprised to see that the claim status says completed. Sent a note on their portal and they responded that the repairment work is not approved. They will have to find a case manager for the same and then I need to communicate with him/her to get the reimbursement. Terrible customer service and they try to take the cheap and easy way out. Would not recommend this company to my worst enemy. Home Warranty of America is garbage. Dont believe them. Scammers.

• Review fromStephanie M

  Date: 07/17/2024

  1 star
  Poor customer service help and some contractors! My family has be abandon over something so small as a kitchen sink drain! We paid the contract under JNR their service fee as well as make our monthly payment to America Home Warranty and both failed us! Tech was supposed to come back with order part and has been a no show , no contact for a month even after saying “I will be there tomorrow”! Unapologetic, unorganized, and uncommon at most so unfortunately we will be canceling our policy and demand our service to be refunded so we can pay someone else to complete the job! You don’t deserve one star America home warranty!

• Review fromVino N

  Date: 07/12/2024

  1 star
  This company is a scam I am trying to get my money back .They will send some fraudulent service man who take photos of your equipment with out touching it and he forge your signature and tell you have to pay $100 deductible. Then will go back and say you will get a call .But no one will call you instead they **** it as fixed .if you contact them they will say we will review And will say claim denied.if you ask to cancel the policy they will try to loot more money from you.they are most fraudulent people I met .I am working with attorney to file suit against them

• Review fromGavin C

  Date: 07/10/2024

  1 star
  The company did not pay out on claims for airconditioning repalcement. This year we are not renewing the contract. We keep getting phone calls and emails saying they will automatically charge our credit card on a monthly basis if we do not renew. We have terminated the contaract online and stipulated we do not wish to renew. This has also been conveyed in the phone calls. However they continue to send emails to say our card will be charged on a monthly basis as we have not renewed for the year.

• Review fromLatrice C

  Date: 07/10/2024

  1 star
  This company deserves -----stars. Worst company I have ever had business with in my life. They are the worst.

• Review fromVicki T

  Date: 07/08/2024

  1 star
  This company turns out to be by far the worst Home Warranty Company that I have dealt with. I've used them for numerous years and lately their services are declining rapidly. I live in the state of ***** and if you know anything about ***** then you know that during the summer months the weather is unbearable. Our air conditioner unit went out last week and I immediately placed a service call. Well two weeks later the repair is still not scheduled. They have individuals in their call center answering the calls that have a hard time communicating with you. You have to call in constantly to get an update on your case. We've never had to wait this long for a repair/replace on any service call. They refused to send me a breakdown of the costs I'm responsible for, which was almost the cost of a new air conditioner. I wouldn't recommend this company to my worst enemy, they're horrible.

• Review fromJuliane F

  Date: 07/08/2024

  1 star
  If I could leave a less than one star review, I would. I have had a warranty plan since 2011 (Diamond Plan) and have always had a positive experience until now. My freezer broke on June 23, 2024 and it is now July 8th and I still do not have a working freezer. The first technical did not show up, the second came and told me to repair would be very difficult and costly and he was recommending a replacement. *** is refusing to replace the refrigerator/freezer and the technician refuses to take ***'s calls at this point and nobody has contacted me to come to fix it. I have sent a note every day and nothing has been done to assist me other than "contacting the technician" who has not responded at all. Now I have been told that "I need to follow the process" and that a new technician will need to be contacted and the process will start all over again. In the meantime, I have lived over 2 weeks without a working major appliance. I have asked to speak with anyone that can help me and I have not gotten anything but "thank you for your patience" and there is nobody else that I can speak with. My patience has run out and I am completely let down by ***. At this point, I think Home Warranty of America is a scam.

• Review fromTony P

  Date: 07/02/2024

  1 star
  This company is wild. They took over 10 days to find an AC technician to come out and when he did he wasn't able to fix our unit and *** denied our claim due to a bad diagnosis. I had to hire my own AC guy who came out and fixed it in 20 minutes so Im out of pocket for the *** service call and the repair I had to do my self. *** asked for proof of a bad diagnosis from my HVAC technician and when provided that, they stopped responding. The numbers for "case managers" that are assigned to your ticket are fake and you cant reach anyone. *** is a SCAM!