Business Profile

Appliance Sales

LG Electronics

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,925 total complaints in the last 3 years.
2,216 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
About 5 years ago I purchased an ** refrigerator, range and dishwasher. When they delivered them the refrigerator would not work. They blamed it on the motherboard. They said they would have to exchange it through a return and repurchase. When we did the repurchase we decided to get a 5-year warranty on the refrigerator. Fast forward to a year ago the freezer ice maker stopped making ice. Then it started making it again then stopped. I called the warranty company and they sent a tech out from an independent company. He ordered an ice maker and a valve to be delivered before he arrived. He replaced the ice maker and that didnt fix it. He was going to replace the valve but the wrong one was sent and he had to reorder it. A different tech came to replace it. That didnt fix it either. The tech came to the conclusion after filling a glass of water that the water pressure was too low and the water was freezing in the icemaker line. He suggested getting a plumber out to fix the pressure problem. At my unregulated incoming line I have 100PSI. At regulated it is a recommended 50PSI which is normal. He also recommended thawing the freezer then starting it back up again. We did and that didnt fix it. A couple of weeks ago it started making ice but it is intermittent. One day on 3 days off. Two days on four days off. The other issue is the stove. The numbers on the LED display only partially work making it impossible to see temp, time or timer. About a year ago getting the oven to fire up was a c*** shoot. Now it wont fire up at all. I have to use the $189 countertop air fryer instead. The tech told us the display would be about $500 not including labor to replace it. We didnt buy the warranty but that is a joke anyway. $6k worth of appliances and, knock on wood, only the dishwasher works. I want my icemaker working and range display replaced. I moved to this house in 2017 after 18 years at our previous house with Whirlpool appliances that worked perfectly the whole time.
Business Response
Date: 06/30/2025
06/30 - This
customer’s complaint has been received and carefully reviewed. We sincerely
regret that the customer has experienced difficulties with this unit. We
acknowledge the receipt of your concern regarding your LG products, and we
deeply apologize on any inconvenience you experienced. Due to the age of the units and the out of the warranty policy, LG will be unable to assist with a
covered repair, service reimbursement, refund, or exchange. You
have also been sent a 15% promo code to use exclusively and only on lg.com
towards a purchase. The
resolution provided is directly from the handling agent in accordance with the
Return Authorizations Department’s policies and procedures. We would be unable
to supersede as any decisions or offers which are provided based upon their
guidelines, policies, and procedures. LG considers this case closed.
Customer Answer
Date: 06/30/2025

Complaint: 23529703

I am rejecting this response because:
So what you are telling me is the life of your products is about 5-years? Why would I ever buy another LG product? Before I bought your crappy products I lived in my last house 17 years. When we moved out the original Whirlpool fridge, stove and dishwasher still worked perfectly. The complaints about your products on the BBB website are horrific. The message from your President of Customer Care on the LG complaint site reads:
“The single most important thing I do each day is to drive my team to be passionate in the pursuit of pleasing our customers by doing what is right. The customer’s voice is a gift, a source of learning, and our lifeline to insight into what products and services we must create to improve our customers' lives. By accepting your feedback, we are obligated to commit our operation to the necessity of change. That being said, actions speak louder than words.
I assure you that, in response to your feedback, I will act accordingly to direct my team to do what is right for you and make changes to our operation to ensure that you and other customers will benefit from the gift you’ve given. Please use the form below to send me your suggestions and concerns and you will be contacted as soon as possible. Thank you again for your honest feedback and for choosing LG Electronics.” TJ Chang
That’s a load of crap and lies. I didn’t hear squat back from him. Can you forward me the address of the LG graveyard for defective product I can send these to or is it to full to accept any more?

Disrespectfully,

Dean Miller
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought a ** washer dryer **mbination , delivered 4/25/2025 and worked fine until I realized that it was not automatically dispensing detergent/fabric softener. then a few days ago it took 6 hours to dry 3 pair of light weight slacks, and I had to hang them over my fence to dry them. I have been religiousy cleaning all three lint filters after each load of laundry. When I cleaned it after the slacks were washed water was lying inside the drum and I tried to clean the filter but the water flooded my kitchen floor. I have made multiple phone calls to this ** and they have done nothing except tell me that they don't repair the machines and there is no one at repair shops that will work on this brand. Today Lowes gave me their number that is for repairs and the person hung up on me and when I called them again I opted for a call back instead of waiting for some one to answear and now it is 1820 hours and I have had no return call and they are closed until monday. I want them held ac**untable for selling appliances with no p/repair people employeed by them. I WANT THEM TO FIX THIS MESS OR REPLACE THE WASHER OR GO OUT OF BUSINESS.
Business Response
Date: 06/30/2025
06/30/2025
Dear *** *******,
This is *******, Presidential Liaison with LG Electronics ************************************ Thank you for your detailed message and for taking the time to share your experience. I truly apologize for the frustration and inconvenience youve endured.
We understand how critical it is to have reliable laundry equipment, and were sorry to hear about the multiple issues youve facedfrom the detergent dispenser to the extended drying time and drainage concerns.
Our records show that a service appointment has been scheduled with ***** for July 7th under reference number RNN250630015365. This visit will allow a technician to assess and address the issues directly. I will personally follow up with you on July 8th to review the repair status and ensure the matter is progressing toward resolution.
Please rest assured, we are taking your case seriously and will continue to monitor it closely. If anything changes before the scheduled visit, or if you have further questions or concerns, you may contact me directly.
Thank you for your continued patience, and again, Im truly sorry for the inconvenience this has caused.
Sincerely,
*******
*****************************start="1497" data-end="1500"> LG Electronics USA
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted ** about my refrigerator and they said that it wasn't a manufacturer defect. I bought it two weeks ago and it is not assembly correctly. They refuse to fix it. I need someone to advocate for me.
Business Response
Date: 06/30/2025
06/30 - This customers complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. ** would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.
Customer Answer
Date: 06/30/2025

Complaint: 23529421

I am rejecting this response because:

Nobody has going touch with me. My refrigerator is clearly broken. They will not update me . They said they do not have anyone to service my refrigerator in my area. It's under warranty. This company makes no sense. I bought it brand new in good faith and now I'll have to buy a new one. Thanks for nothing LG

Regards,

********* ******
Business Response
Date: 07/10/2025
07/10 - This customers rejection complaint has been received and carefully reviewed. Thank you for your response and feedback. We see that the customer has a completed repair with one of **** in-house technician's. ** considers this case closed.
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The compressor in our side by side refrigerator/freezer has been out for over 1week. ** has made 4 appointments to date all of which have been cancelled. We were told no service man was working in our area. They then proceeded to make another appointment and cancelled that one too telling us that they need to order the parts. Each time it was cancelled, we waited and waited till we were called and alerted that no one is available to install. Yesterday 4 boxes were delivered from **. We were told they would be here to install (we have no refrigeration for 8 days). We waited again on Friday (after they confirmed an appointment) and were told they cannot send anyone till next Wednesday. That will be ***** days with no refrigeration. Crazy and ridiculous. My daughter is diabetic and we had to throw out her meds. Very disappointed in this company and will never buy another ** anything...
Business Response
Date: 06/30/2025
6/30>Dear ******* *********,
Thank you for your message. We sincerely apologize for the difficulties the customer has faced with their unit. This customer is not currently qualified for an exchange/refund through ** at this time. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. We show that this customer has been scheduled for a repair service with an in-house LG Certified Technician under repair number RNN250624081988 on 7/2/25 between 1-5pm. You have been assigned a case manager to follow up. Thank you for your cooperation, and we look forward to resolving this matter.
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My washing machine door broke within the first few months of usage, so it was still under warranty. I contacted ** and they sent a technician. Unfortunately a new door was needed and it was on back order. The part was going to (and did) take more than one month to be delivered. ** determined they would replace the machine since it was going to take so long. I was also told I would be reimbursed for sending laundry to be cleaned. I have a family of five. I have been waiting for my credit for **** along with how to claim a reimbursement for my laundry. I also have requested numerous phone calls with the presidential department and have yet to receive a call back. This is so disappointing that there is no follow through.
Business Response
Date: 06/25/2025
Subject: Response to BBB Complaint ID: ******** *****

Dear ******* *******,

Thank you for your correspondence regarding the above-referenced complaint. We appreciate the BBBs role in facilitating communication between consumers and businesses. However, this complaint has been submitted against the wrong entity.

LG33Z is a small, woman-owned business based in ******, **********, that specializes in custom-designed tumblers, drinkware, and personalized graphics. We do not manufacture, distribute, sell, or service washing machines or any other household appliances. Additionally, we are in no way affiliated with LG Electronics or any of its subsidiaries.

It appears that the complainant, Ms. ***** ***, intended to submit her concerns to LG Electronics USA regarding her malfunctioning washing machine. To assist her in resolving this matter, we have included the appropriate LG Electronics Consumer Support contact information below:

Phone: **************

Email: **********************

Website: *****************************

We respectfully request that the Better Business Bureau take immediate action to close this matter and remove all records and public references to this complaint from the LG33Z business profile. As this complaint is wholly unrelated to our business, we consider it both misleading and detrimental to our professional reputation.

We further request formal confirmation that the complaint has been expunged from our record within ten (10) business days, and that the public-facing profile no longer reflects any association with this matter. Failure to do so may result in reputational harm for which we reserve the right to pursue available remedies.

Please confirm receipt of this response and advise us of the next steps to ensure full resolution and removal.

Sincerely,
******** ******
Owner, LG33Z
Business Response
Date: 06/30/2025
06/30 - This customers complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. ** would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April of 2025 we bought an ** washtower from **********. It was delivered on a Friday in May 2025 & we moved in that Sunday. By Monday I started doing clothes and I noticed a leak coming out of the bottom of the washing machine. I called ********************** said because I was past the 48 hour period there was nothing they could do and sent me to the ** customer service. First of all it is so hard to get a hold of someone on the customer service line. The first time we called they said they would send someone out and they sent 2 men who came at 7:00 in the morning. They came in looked at the washer and said "oh yeah they will replace this" & then took pictures and left. I then get a call from another company ** contracts out ( I hadn't heard anything from **) Then a TERRIBLE company came called NationalPlatinumService. Who wanted to come within a 6 hour period during a work day. They came out once with no answer and acted like they could careless & said if I see it again to "take a picture" well as I knew i would. I tried to call ** again to get them to replace it instead of repair because it was brand new. I sat on the phone for 30 ins each time & got transferred to retell the story 9 times. Finally called & made it to the presidential leison. All in the mean time NPS came back out to try to tell me the same answer and I literally made him stay to find the leak. He then tells me they will report to ** to replace because they didnt fee comfortable replacing the drum because it was a manufacturing sealing issue. I call ** no report has gotten to them. Try to call *** and had to wait 2 days to get ahold of someone. Finally ** sends anther company out and also the *** comes back for the 3rd time to sit on my porch and waste my time. The other company fixed it on the second visit. It should have been replaced though. It was brand new and I received a lemon. ** has the worst customer service. Then they wanted to compensate my troubles with 180!! Crazy! NEVER BUY **!
Business Response
Date: 06/26/2025
06/26/2025
Dear Ms. Carter,
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the inconvenience and frustration you've encountered. We understand how disappointing it must have been to experience issues with your new LG WashTower, and we regret that the service process did not meet your expectations.
We recognize that the initial leak, delays in communication, and multiple service visits created a frustrating experience. Your feedback regarding our customer service process and the performance of contracted service providers has been taken seriously and will be reviewed internally to help us improve future customer support.
Regarding your request for a replacement or refund: LG's Return Authorizations Department follows specific eligibility criteria, which includes a minimum of three completed repairs involving repeated part replacements, and a technician’s determination that the unit is beyond repair. In your case, based on the technician’s final report and your confirmation with Fernando that the unit is now functioning properly, the unit does not meet the refund criteria.
That said, we truly regret the inconvenience you endured throughout the process. The $180 goodwill offer extended was meant as a gesture of apology for the disruption and effort involved on your part—not as a reflection of the product's value or your experience.
We genuinely value your feedback, and while we’re unable to authorize a refund under current policy, we are committed to making this right where possible. Should you experience any further issues with the unit, please do not hesitate to reach out directly—we will ensure your case is handled with priority.
Thank you again for bringing these concerns to our attention.
Sincerely,
Carlise
Presidential Liaison
LG Electronics – Presidential Escalations Department
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an ** refrigerator three years ago, and the compressor has already failed. I submitted a warranty repair request over a week ago (covered under *** extended warranty), and was told it would take 35 business days for a resolution. Today is business day #5, and I was finally informed that a technician might call to schedule a visitonly to evaluate the issue, not fix it. After that, they would order the part, then return to perform the repair, which could take another 12 weeks or more.I have three young children, and we have been living out of a leaking ******* cooler for over a week during a 100-degree heatwave. Weve lost all refrigerated and frozen food, are buying ice daily, and Im filtering all our drinking water by the pitcher. This situation is unsafe and unacceptable for any family.Despite calling ** support every day, no one has provided a timeline or expedited help. The lack of urgency and follow-through on a covered repair is outrageous. I am requesting immediate repair service or a temporary replacement unit, and reimbursement for food loss, ice purchases, and any property damage caused by the leaking cooler.?Resolution Sought:1.Immediate, expedited repair of the refrigerator 2.Reimbursement for:Lost food Ice purchases Damage to floors from leaking cooler 3.Improved communication and case management
Business Response
Date: 06/26/2025
06/26/2025
Dear *** *****,
Thank you for bringing your concerns to our attention. My name is *******, and Im reaching out from LG Electronics ************************************ First and foremost, I want to sincerely apologize for the inconvenience and disruption this situation has caused your family, especially during such extreme weather conditions.
We understand how essential refrigeration isparticularly for a household with young childrenand we truly regret the delay in resolving your repair request. While our records show that a technician appointment is currently scheduled for June 28th, I recognize this timeline has already caused considerable hardship, and I want to assure you that your case is being prioritized.
I will personally follow up with you on Monday or Tuesday to provide a status update and confirm that the scheduled service is proceeding as planned.
Regarding your request for reimbursement of food loss, ice purchases, and property damage: Please retain any relevant receipts and documentation, as these can be submitted for further review. Once your repair is complete, I will guide you through the appropriate reimbursement process for these claims, in accordance with *** warranty policies.
We also take your feedback on communication very seriously. Its clear that more consistent and proactive updates could have helped alleviate the stress of this situation, and I am committed to ensuring you are not left without answers moving forward.
Thank you for your patience. I will remain your point of contact and will follow through until this matter is resolved to the best of our ability.
Sincerely,
*******
*****************************start="2147" data-end="2150"> LG Electronics Presidential Escalations Department
Customer Answer
Date: 06/30/2025

Complaint: 23518955

I am rejecting this response because:
Thank you for resolving the refrigerator repair on June 28th. While we appreciate that the unit is now operational, *** proposed reimbursement of $300 does not come close to covering the actual financial loss and hardship we experienced.
We were without a working refrigerator and freezer for 1.5 weeks, during which time we lost all perishable and frozen food. As a family of five, we rely on bulk storage and had substantial food stored, including $80 worth of steak alone. Additionally, we received a HelloFresh order that spoiled because we had no way to refrigerate it, and we were unable to cancel it in time.
Additionally, during the outage, we were forced to live out of a leaking ******* cooler and spent approximately $30 per day on ice just to keep essentials cold. We also had to purchase bottled water daily due to lack of safe storage. This happened during a heatwave with three young children in the homemaking the situation not only inconvenient but borderline unsafe.
We understand ** has policies regarding documentation, but in cases like thiswhere the loss is significant and incurred over timewe ask for reasonable consideration. We are requesting $800 in reimbursement to reflect:
The full extent of spoiled food (bulk frozen and refrigerated goods)
Ice and bottled water expenses over 10+ days
Spoiled meal kit (HelloFresh documentation available)

We urge ** to reconsider the $300 limit and provide a reimbursement that reasonably reflects the disruption, loss, and expense our family endured.

Regards,

******* *****
Business Response
Date: 07/03/2025
07/03/2025
Dear *** *****,
Thank you for your detailed message and for giving us the opportunity to address your concerns.
We sincerely apologize for the hardship your family endured during the 1.5 weeks without a working refrigerator, especially under the added strain of a heatwave and with three young children in the home. We understand how disruptive and costly this situation was, and we truly regret the inconvenience it caused.
After reviewing your request and the circumstances, we were able to authorize an increase in the courtesy reimbursement to $350.00. While we recognize this does not fully reflect the extent of your reported losses, please know this is the maximum goodwill reimbursement were able to offer under our policy guidelines.
We offer this amount as a one-time gesture of goodwill in recognition of the challenges youve faced and your continued patience throughout the resolution process. If you need any help processing this reimbursement or have questions about next steps, please dont hesitate to contact me directly.
Thank you again for your feedback and for allowing us the opportunity to resolve this matter.
Warm regards,
*******
*****************************start="1552" data-end="1555"> LG Electronics USA Presidential Escalations Department
Initial Complaint
Date:06/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on LG’s website during a promotion. The system accepted the purchase, I received a confirmation, and the payment status still showed as “approved.” Two days Later, I discovered that the order had been canceled — without any notice — and LG effectively invalidated the confirmation I was given.

I called LG customer service, and they blamed the cancellation on my bank. While still on the phone with them, I called my bank, which confirmed there were no issues on their end. LG then stated they would not reinstate the order, honor the promotional price, or offer any resolution.

I placed my order in good faith. I’m requesting either fulfillment of the original order, a comparable discount, or a reasonable gesture of goodwill.
Business Response
Date: 06/26/2025
06/26/2025
Dear *** *****
Thank you for contacting us and for your patience while we reviewed your concerns. My name is Carlise, and I’m reaching out from LG Electronics’ Presidential Escalations Department regarding your recent experience with a canceled promotional order.
First and foremost, we sincerely apologize for the inconvenience and confusion caused. We understand how frustrating it must have been to place an order in good faith, receive confirmation, and later find that the order was canceled without notification. That is not the experience we want our customers to have.
After reviewing the case, our records confirm that the transaction was voided and no charge was processed. A refund confirmation and transaction ID were provided via text message:
**Voided Authorization
Amount: $281.44
Transaction ID: ************************
You may reference this number with your bank for verification.
While we understand the disappointment around the promotional pricing not being honored on a reinstated order, we regret that we’re unable to reinstate the original transaction once voided due to system and promotional limitations. However, your feedback has been noted and escalated to our internal teams for review to improve communication and order handling.
Although we are unable to fulfill the original order under the previous terms, we would be happy to explore alternative options for you—such as a comparable discount or goodwill credit—depending on current availability. Please let us know if you'd like us to assist you further in that regard.
We truly value your business and hope to restore your confidence in LG.
Sincerely,
Carlise
Presidential Liaison
LG Electronics – Presidential Escalations Department
Customer Answer
Date: 06/27/2025

Complaint: ********

I am rejecting this response because:
I am not satisfied with LG’s response.
My order was confirmed and acknowledged by LG, yet it was later voided without any notice, and the confirmation email was even recalled from my inbox. I received conflicting explanations from LG representatives—first attributing the issue to my bank (which my bank confirmed was not the case), and then offering no concrete explanation at all.
What I find most disappointing is that LG has provided no meaningful support, no apology, and no effort to make things right. I’ve been repeatedly told that there is “nothing that can be done,” which I find both dismissive and unacceptable.
In my view, this reflects a troubling lack of accountability and a disregard for the customer experience. Voiding a confirmed purchase without explanation or remedy is not only poor service—it raises serious concerns about business ethics.
I would still appreciate a genuine resolution—such as honoring the original offer or providing an equivalent alternative. If none is provided, I intend to keep this complaint open as a matter of record and as a warning to other potential customers.

Business Response
Date: 07/03/2025
07/03/2025
Dear *** *****
Thank you for your message and for sharing your experience.
First, I sincerely apologize for the confusion, lack of clear communication, and the inconvenience caused by the cancellation of your confirmed order. I fully understand your disappointment, especially in light of the inconsistent explanations you received and the lack of follow-up.
Please know that I have made multiple attempts to connect with you via phone, text, and email to address this matter directly, but I have not yet received a response. If the issue remains unresolved and you are still seeking a solution, I would be glad to escalate this further by contacting our outbound sales team to review options, including honoring the original offer or discussing an equivalent alternative.
We value your feedback and take your concerns seriously. If you're available to reconnect, please reply to this email with a good time to reach you—keeping in mind your preferred method and time zone if applicable—and I will make it a priority to follow up.
Thank you again for bringing this to our attention, and I hope we can work together toward a resolution that restores your confidence in LG.
Warm regards,
Carlise
Presidential Liaison
LG Electronics USA Presidential Escalations Department
Customer Answer
Date: 07/12/2025

Complaint: ********

I am rejecting this response because:

Regards,

** ****
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transactions date November 7th 2024.

Nature of dispute I need repairs on my LG C4 42 inch OLED TV and I've called multiple times to no resolve and no LG has not tried to resolve the problem because I keep jumping through hoops with LG customer support on the phone.
Business Response
Date: 06/27/2025
06/27 - This customer’s complaint
has been received and carefully reviewed. We sincerely regret that the customer
has experienced difficulties with this unit. We acknowledge the receipt of your
concern regarding your LG products, and we deeply apologize on any
inconvenience you experienced. LG would like the opportunity to review the file
for potential further assistance. We ask the customer to provide a copy of
their original proof of purchase for this review process and a picture of the
unit’s model serial tag.
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased an ** washer dryer set from ********** in May 2023 for about $1200, we did not purchase the extended warranty. This month, June 2025, our dryer would not run. It would turn on but not work. We contacted ******, they said because it is outside the 1 year manufacture warranty there is nothing they can do. We contacted **, where the only option is to speak with a chat bot, and we were told for a $400 flat fee, they will send someone out and fix it. We did not accept that, because for that much money we can invest in a more reliable dryer, we called an independent washer/dryer technician, who said our control board was fried. I contacted ** again, where they admitted this is a problem that should not have occurred for a 2 year old dryer, but said they could not assist us in covering the repair. I contacted ** twice, and both times they said they cannot help us, even with the admission that this was unusual. ** Ticket #s *******, *******, ******* to reference the chat.
Business Response
Date: 06/26/2025
6/26>Dear Megan Dunfee,
Thank you for bringing your concerns to our attention regarding your recent experience with your product. We apologize for the frustration and inconvenience faced with your unit. You have been assigned a case manager that has applied an approval on your account as a courtesy. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. We show that this customer has been scheduled for a courtesy repair service with an authorized service center, MGR APPLIANCE under repair number RNN250626097138.

Please (contact them directly to confirm your appointment date and time), cancel or reschedule your existing appointment, check on part orders, or anything else related to your repair. Thank you for your cooperation, and we look forward to resolving this matter

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