Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

• 

  LG Electronics USA, Inc.

  2000 Millbrook Dr Lincolnshire, IL 60069-3630

• 

  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

• 

  LG Electronics

  9797 Meadow Glen #1701 Houston, TX 77042

• 

  LG Electronics

  7904 Locke Ln Houston, TX 77063

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an ** refrigerator in May 2018. Within the first year, the compressor was replaced and worked for 9 months. Replaced the compressor again for another 9 months. The third replacement was completed last year and the fridge is now not working. The fridge stopped working again at the end of June. An ** repair person came to my home as soon as we called. The compressor was replaced for the 4th time and the fridge is not working at all. I have lost food every time the fridge fails. I have not had a refrigerator for over a month and they will not escalate my complaint to a supervisor or schedule a repair.

  Business Response

  Date: 08/02/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted. 
  
  

  Customer Answer

  Date: 08/02/2022

  
  Complaint: 17654216
  
  I am rejecting this response because:
  
  The response from ** does not communicate how they will resolve the issue. They apologize 10 times and state that they called and left a voice mail. WHO CARES???? I have had more than 10 phone calls trying to get this refrigerator fixed and no one will even schedule a service appointment. They say every time that a technician will call to schedule and no one ever does. I have not had a working refrigerator in over a month. My daughter has swallowed sour milk numerous times since we purchased this fridge four years ago. It is unfixable. They have "fixed" it three times already and the replaced compressor always only lasts 9 months. They need to refund my money.
  
  Regards,
  
  *******************

  Business Response

  Date: 08/06/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call a 2nd time, and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted. 
  
  
  

  Customer Answer

  Date: 08/08/2022

  
  
  Complaint: 17654216
  
  
  I am rejecting this response because:
  LG is only replying to appease BBB requirements. They just keep repeating the same message with no new information. They have only contacted me 1 time with no call back information. When I redial the number that germain cslled from, I end ** in the same customer service queue as the general 800 number. Please respond with a date and time you will be here to repair the fridge. We do not need to speak. The fridge is accessible and someone will be here. Since you've already tried to fix it 3 times and it still doesn't work, you can send a refund if that's easier. We do not need to speak - Fix it or Refund me. If you cannot do either I will escalate my complaint.
  
  
  
  
  Regards,
  
  
  *******************

  Business Response

  Date: 08/14/2022

  ** is escalating the customers file to our Return ************************* for approval.  Rather than continuing with repair we will provide an alternate resolution. We request that the customer sends a copy of the original purchase receipt, and a picture of the model serial number sticker on the unit. 
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an ** refrigerator that was out of warranty and stopped cooling. We contacted ** and agreed to have one of their service technicians come to our house to diagnose the problem for agreed upon fee. The technician arrived, examined the refrigerator and told us that the refrigerant was leaking and he would be able to fix it by replacing the compressor and the one of the condensers. The compressor part was covered under an extended warranty provided by ** under a class action law suit over this particular compressor design. The other parts and the labor were not covered. The technician showed us the cost and we agreed to pay it based on his diagnosis that he would be able to fix it with this repair. Two weeks after this repair was done the refrigerator broke down a second time. When the technician came back he told us that the refrigerant system was leaking again and that the problem could be the second condenser or it more likely was a hose built into in the rear of the fridge that was not replaceable or repairable. He told use he could replace the second condenser for an additional fee but that in his words "we would be gabling our money" since it likely would not solve the problem. The technician should have told us that there was a chance that the first repair would not works and he should have told us that there were parts of the fridge that were not repairable. If we had know this we would not have agreed to the first repair. When we contacted ** their representative told us that it can take 3-4 visits to repair a fridge and that the only way to find out what was wrong is to start replacing parts. We would not have agreed to any repair if the technician had told us this at the initial diagnosis. ** should refund the cost of the repair done and the diagnosis because their technician did not give us not give us an accurate diagnosis or full and accurate information about the repair. All of this was conveyed to ** and they offered no refund of the repair cost.

  Business Response

  Date: 08/02/2022

    This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit, However the customer does not qualify for a refund. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a 2 and a half year old refrigerator/freezer that no longer keeps the freezer cold. Hasn't worked since beginning of June. I had to hire somebody first to come out, they found one thing wrong, ** then sends somebody else out and says they find something else wrong and fixed the part they thought was bad. Still doesn't work almost 2 months later. Tried 3 times to get them to come back and they never respond after the initial call.

  Business Response

  Date: 08/02/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** has entered into agreement to reimburse me for a faulty refrigerator and has failed to adhere to the agreement. I have not been reimbursed I have spent over 40 hours of my personal time on hold with numerous departments within the ** Company to no avail. I am seeking to receive my reimbursement, without having to speak with any ** representatives. As stated previously I have spent more than 40 hours of my personal time on hold to speak with representatives to be told the check was all ready sent.

  Business Response

  Date: 08/01/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
  

  Customer Answer

  Date: 08/01/2022

  
  Complaint: 17650677
  
  I am rejecting this response because: they have stated numerous times that a check for the amount of $2644.27 will be sent to me the check has not been sent RMA NUMBER 917364730

  REIMBURSEMENT LETTER agreement WAS SENT 05/19/2022 FROM ***************************  ********************* . I feel like I am being strung along with no solution from LG.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/08/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call a 2nd time , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
  
  

  Customer Answer

  Date: 08/16/2022

  
  Complaint: 17650677
  
  I am rejecting this response because:I have not been contacted 
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/22/2022

  08/22  The customers reject complaint has been received and carefully reviewed.  We apologize that the customer was not contacted by LGs Return ************************* for a status update.  A text message was sent to customer on August 22nd, to see if he has received his check before reaching out that department.  A voicemail message as also left for the customer from LGs Presidential ***********************, for a status update.  If the customer is welcome to call the Return ************************* at **************, and the case number is DRN220516339803.

  Customer Answer

  Date: 08/24/2022

  
  Complaint: 17650677
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***********************

   

  LG Electronics knows that I have not recieved payment.My personal contact information has not changed. This unprofessionalism seems to continue on and ** is trying to string me along with my reimbursement payment. I have filed small claims there agent will be served with the claim. 

  Business Response

  Date: 08/30/2022

  08/30 This customers reject complaint has been received and carefully reviewed.  The resolution provided is directly from the handling agent in accordance with the Return ************************** policies and procedures.  They will be able to provide all the relevant details of the offer ** can provide.  We would be unable to supersede as any decisions or offers which are provided based upon their guidelines, policies and procedures.

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ** support almost one month ago regarding my window air conditioner that was making noise. At first, they told their were no repair techs available in my and if none could become within 7 days, to contact them, which I did. I was then told I would receive a refund, and to watch for a phone call from their accounting department. When none came, I file a complaint with the BBB. I was then requested to upload a receipt with the store's name, which I did. When nothing of it, I called again and was told to upload it again. It appears a representative mistakenly made a new case. After uploading it again, I was told to expect a phone call, but instead I received a text from an ** representative at almost one in the morning, asking me where the unit was located, and what exactly type of noise it was making. I found it rather odd to be contacted by a company this late at night, asking questions that were already addressed. But I answered them anyway, and nothing more came of it. I am now quite upset, as this has been a month long issue, and it's rather apparent after reading other complaints, that this company is very disorganized and terrible at handling requests, which has put a bad taste in my mouth and will most likely not consider ** for purchases in the future. CNN220704256289, CNN220702233466 are the two case numbers. I am asking ** to send me a check either overnight or 2-day or send me a suitable replacement unit (5-6,000 BTU). If they send me a check, I am asking for $40 to be added to it for dealing with almost a month of incompetent nonsense.

  Business Response

  Date: 08/01/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
  
  

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second BBB complaint!!! ******* I cannot add to my first one. I was suppose to have a case number and receive a call from a presidential manager today and still nothing. I received a phone call this morning from a person that worked for ** calling about my first BBB complaint her name was Sharmese (spelling) that's all I got. No phone number for call back no last name. She said I will reach you at a later time. Seriously? Very poor customer service. Leave a message

  Business Response

  Date: 08/01/2022

  08/01   This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an ** refrigerator which stopped working. We lost all the food in our refrigerator. Initially, ** indicated they would fix the refrigerator but then could not find a technician in our area. Then they agreed to refund our monies (even giving us a case number *********). We have been waiting for over two months. Emails are not responded to and calling customer support is a commitment of hours. When we do get through via phone, Im told our situation has been escalated. However, there is no result. We are a family of six and ** has left us living out of a camping refrigerator. Without question, the worst customer service I have ever had.

  Business Response

  Date: 08/01/2022

  08/01  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  We have emailed LGs Return ************************* for a status update on the approved case and will keep the customer posted with new information as soon as it is received. 

  Customer Answer

  Date: 08/02/2022

  
  Complaint: 17643213
  
  I am rejecting this response because:
  
  I have been given similar responses over the last months. This includes that my case has been reviewed, escalated, approved, with no result.  I dont feel the business has an understanding of the poor performance of their internal processes as they have made many statements that have not been followed through with. For example, stating that I will receive paperwork for a refund within two days when I have received nothing for several weeks. I am very skeptical and disappointed. Again, I am a family of six and have had no working refrigerator for the past months.
  
  
  Regards,
  
  *********************

  Business Response

  Date: 08/11/2022

  This customers complaint has been received and carefully reviewed. We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced. We understand your concern about your unit and the frustration you feel right now. We have emailed LGs Return ************************* for a status update on the approved case and will keep the customer posted with new information as soon as it is received. This has been re-escalated for resolution. 
  

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ** refrigerator was not cooling. I contacted a service company they said it was the compressor and to contact ** because of warranty. I contacted ** on June 30 they said they will give me a temporary date but the service company will give me the actual. Come to find out there dates were the same August 19, 2022. I called ** back after finding out that I could only reschedule to August 18th. I explain that the date was unacceptable, their customer service agreed and said they will schedule with another repair shop. I never did get a response from a new repair person but ** did cancel my original repair date. I called ** back the person I was talking to didnt grasp the concept of what I was saying so I ask to talk to a supervisor. The person told me that the supervisor was busy but they will call me back within a couple of hours. I called back the next day since I didnt hear from anyone and was given the same story. They created a new repair order with the original repair shop with a date of Aug 25th but that is just a place holder and the company will issue an updated repair date. Needless to say there was no new date issued. So after trying to get an earlier repair date my efforts resulted in getting a repair date a week later. By the time they come out to look at my refrigerator it will be down for two months. ** will only let their contracted repair person fix the compressor.

  Business Response

  Date: 08/01/2022

  08/01  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  We have escalated a dispatch ticket to ************************* to try and get a sooner appointment earlier than AE Factorys August 19th scheduled.  If accepted, a service company will reach out to the customer within the next 48/72 hours.  If you should have any further questions please contact us directly at **********************************.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ** refrigerator, model $ LFXS29626S, stopped working on 7/16/22. First the freezer and ice maker went out, then the fridge. I contacted local repair businesses that day, and was unable to find anyone who provides repairs for ** refrigerators. I then contacted ** customer service. I made multiple phones calls and was given several different numbers to call, none of which provide service for this product. I also researched this model, and found it was part of a class action lawsuit against ** due to faulty compressors in their refrigerators (multiple models from 2014-2017; mine is a 2016 model included in the list). I was directed to a site to "share your voice with the ** president" and filled out the form on 7/22. I received a call back on 7/25, at which time I was told they would find a third party to service my product and would then be back in contact to discuss compensation for food losses. I called the main customer service line on 7/26, after I had not heard anything regarding repairs after 36 hours. I was informed the service request was declined. I submitted a 2nd form requesting contact. I did not hear back until 7/29, when via text message I was informed that ** was unable to locate a service center in my area and that since my model is >5 years old, it is out of warranty. I was offered 20% off a new model. During this conversation, I multiple times requested that a new compressor be sent, since that is under 10 year warranty. I was then told that a new ticket was submitted for an ** tech, and that ** wants to locate a repair person to avoid having to send a compressor. It may take up to 5 business days to hear from that ticket, with no guarantee that they will accept the repair. At this point, I've been without a fridge for 2 weeks, and unclear how long before it will be fixed. It is unacceptable that ** does not stand by its products and can't provide repair services on a model that is known to have faulty compressors.

  Business Response

  Date: 08/01/2022

  08/01  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  ** would like the opportunity to review the file for a potential alternate resolution.  To proceed, we require a copy of the model/serial sticker and a copy of the customers original proof of purchase.  To be considered valid the proof of purchase will need to include: a clear copy of the dealer information, model number, date of purchase, itemized list of items purchased on that day along with the price of each, model number,subtotal, applicable taxes, total amount and payment method.  Please submit requested documentation to BBB & **********************************.  

  Customer Answer

  Date: 08/01/2022

  
  Complaint: 17642854
  
  I am rejecting this response because:
  

  There is no proposed resolution in the message. I was requested to provide further information. Documents are attached. I do not have any further information as I did not purchase this refrigerator. The model was purchased in November 2016. I purchased the home in 2020 and this is what was left regarding the unit. I attempted to email the photos to the email listed in **** response, however it bounced back as an invalid email address. 
  
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a repair call in for my washer over a month ago and heard nothing. I have not been able to use my washer it smells like something is burning and my clothing smells like they are burning. I called again July 22nd and was told to wait 5 more business days that they would escalate my call. I have been without a washer for over a month and have not received 1 phone call from ** or a service representative.I want a new washer at this point sent to me and the old one picked up it is not my fault you cannot service my area.

  Business Response

  Date: 08/01/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.