Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LG Electronics has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

• 

  LG Electronics

  2155 Eagle Pkwy Fort Worth, TX 76177-2311

• 

  LG Electronics MobileComm USA Inc

  10225 Willow Creek Rd San Diego, CA 92131

• 

  LG Electronics USA

  4300 N Point Pkwy STE 202 Alpharetta, GA 30022-4102

• 

  LG Electronics

  8333 NW 53rd St STE 302 Miami, FL 33166-4786

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** refrigerator on 04/28/2020 then stopped working on 05/02/2025. I called **, they send a technician and fixed it by replacing the compressor. I know they have a problem with their compressor and a lot of people complained about it, even though that the warranty was over by one month I believe they should cover both parts and labor but the covered parts only.

  Business Response

  Date: 06/18/2025

  06/18/2025

  Dear Mr. Morcos,
  

  Thank you for sharing your experience. My name is Carlise, and I’m with LG Electronics’ Presidential Escalations Department. I want to first acknowledge and apologize for the inconvenience caused by the failure of your refrigerator shortly after the warranty expired. We understand how frustrating it can be when a major appliance fails unexpectedly, especially when it involves a known issue.
  

  According to our records, our technician replaced the compressor and you agreed to cover the labor cost by providing payment, as the unit was just outside the warranty coverage for labor. While LG did provide the replacement part under warranty, we truly understand your position and concerns regarding the repair cost.
  

  At this time, the case is noted as resolved in our system. However, if you have any additional questions or concerns, please feel free to contact us. We value your feedback and will continue using it to improve our service and support.
  

  Sincerely,
  

  Carlise
  Presidential Liaison
  LG Electronics – Presidential Escalations Department

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an LG refrigerator from ****** on 5/22/25. The refrigerator was sold to me knowing it was defective. I went back to ***** within the first 48hrs per return policy. They said to call LG electronics to get it fixed. LG has sent over a technician 5 times to my home. The technicians name is Angel and he is from sharper services. He came on 5/27/25, 6/3/25, 6/9/25, 6/12/25, and 6/17/25. The refrigerator is freezing all the food that is put in regardless if the parts have been replaced. The last time the technician showed up he said the ice maker broke again and the entire refrigerator shut down and wouldn't turn back on. I called LG and git transferred to the higher management and they said I still had to wait and see if i qualify for a refund or replacement.

  Business Response

  Date: 06/20/2025

  06/20 - This customer’s complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your LG products, and we deeply apologize on any inconvenience you experienced. LG would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered appliances from ** direct, I have proof of the order and I have proof of payment. Two days after my order, my appliancesarrived at my home one of the appliances the refrigerator, it was severely damaged the side, the front completely unacceptable The vendor placed the refrigerator backonto the truck and returned it to their warehouse. Note where the ** uses a vendor for delivery and set up. Immediately contacted ** with the vendor present to return said refrigerator. I wasassured the process would take between 7 to 10 days that was 18 days ago. I call ** on a daily basis. I have been given total runaround every time I call they have a different answer; I reached out to the vendor directly who shared their frustration with me they havethe refrigerator. They provided a scanned email to ** requesting for them to pick up the refrigerator and also not to wait any longer and to me back my $2300 that I am entitled to without for the delay. I called again today and I get another runaround from **, I reached out to the vendor them to call and email them again today and I still have no response. I want my $2300 back. It has been atrocious unacceptable unprofessional has been horrible daily. I make phone calls and Im upset by it and every time it seems to be a different response from the **customer service. The vendor has provided me with a direct line phone number to somebody that works with one of the executives to try to help me resolve thisand I still have no resolution and their website is very clear. Geez, that returns are easy. This isnt an issue and no longer than seven most the time 10 up to 10 days and I still have nothing and Im getting a terrible runaround. I would desperately request your help

  Business Response

  Date: 06/18/2025

  6/18>Dear Janice Townsend,
  Thank you for bringing your concerns to our attention regarding your recent experience with LG.com delivery policy and procedures. Our records indicate that the customer was refunded $2,186.86 online. Transaction ID: "1113294785-6851d08f97870" . Thank you for your cooperation in resolving this matter. LG considers this case closed.
  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ** refrigerator serial no ************ for the amount of $798 on January 23 2023 from **********. The refrigerator no longer works. Had expectations that refrigerator would last more than 2 years. My previous refrigerator ******* lasted 35 years without need for repair (same model : top freezer & bottom refrigerator). Numerous attempts with ** customer care has been a nightmare of lies and non returned emails. Other potential ** customers may need warning that ** company will not stand behind their products and these potential customers may lose money if ** products are purchased.

  Business Response

  Date: 06/17/2025

  6/17>Dear Janet Steen,
  Thank you for bringing your concerns to our attention regarding your recent experience with your LG policy and procedures. We sincerely apologize for the difficulties the customer has faced with their unit. This customer is not currently qualified for an exchange or refund through LG at this time. We still have to wait for repairs to be completed to know what type of resolution is recommended to resolve this case. We show that this customer has been scheduled for a repair service with an in-house LG Certified Technician under repair number RNN250614031256, on 6/19/25 between 8-12pm. 
  
  To assist further please provide a valid proof of purchase invoice that includes the dealer name, date of purchase, listed LG product with unit prices, taxes and grand total and also a copy of your model/serial label located on your unit. 
  Please remember to retain possession of your unit and original model/serial sticker until a resolution is complete. Thank you for your cooperation, and we look forward to resolving this matter.
  

  Customer Answer

  Date: 06/21/2025

  
  
  Complaint: 23476306
  
  
  
  I am rejecting this response because:
  
  To LG Company

  After BB complaint, LG promptly responded with a service response.   My complaint was not only my dealings with this company;but, also represents future complaints dealings with your company.   This complaint needs to stay on Better Business files for future representations.  Personally,  I will not buy another LG product because I had greater expectations of product reliability, endurance and the company's loyalty to serving their products and customers. 
  
  
  
  
  
  Regards,
  
  
  
  Janet Steen

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, 2019, I purchased an *********** range.On May 4, 2025, the oven stopped operating.After spending 3 hours on the phone, ** agreed to send a repair person, quoting a total cost of $401.4 days later I was contacted by a repair company and a repair person came out that Friday.He could not fix it.He returned 2 weeks later and installed a part.Still broken He returned on June 6 and installed 2 new parts Still broken.He said he would have senior tech come.I called the repair company June 13, and was told they were waiting to hear from ** I contacted ** who told me to be patient Today I received an email from ** saying the repair was *********** is not I want my less than 6 year old stove to work

  Business Response

  Date: 06/17/2025

  06/17 - This customer’s complaint
  has been received and carefully reviewed. We sincerely regret that the customer
  has experienced difficulties with this unit. We acknowledge the receipt of your
  concern regarding your LG products, and we deeply apologize on any
  inconvenience you experienced. LG would like the opportunity to review the file
  for potential further assistance. 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My refrigerator ** has a code on it saying whats wrong they have not fixed it its been broke for almost 3 weeks living out of cooler call every three days dont even have appointment yet they tell me searching for technician its under warranty still dont know what to do cant effort new one but warranty says they should replace it if cant fix it no one will respond please help

  Business Response

  Date: 06/17/2025

  6/17> Dear Patricia DuPaul,
  Thank you for bringing your concerns to our attention regarding your recent experience with LG policy and procedures. We sincerely apologize for the difficulties the customer has faced with their unit. To assist further please provide a valid proof of purchase invoice that includes the dealer name, date of purchase, listed LG product with unit prices, taxes and grand total and also a copy of your model/serial label located on your unit. 
  Please remember to retain possession of your unit and original model/serial sticker until a resolution is complete. Thank you for your cooperation, and we look forward to resolving this matter.

  Customer Answer

  Date: 07/01/2025

  
  Complaint: 23474342
  
  I am rejecting this response because:
  
  
  
  Regards, Isent this information to ** on the June 24th still not heard anything
  
  ******** ******

  Business Response

  Date: 07/02/2025

   7.2> Dear ******** ******,
  Thank you for bringing your concerns to our attention regarding BBB Escalation ********. Our records indicate that **'s Locator Team is waiting on a valid ********** proof of purchase to be sent in order to assist you with an alternative resolution.  To assist further please provide a valid proof of purchase invoice that includes the dealer name, date of purchase, listed ** product with unit prices, taxes and grand total and also a copy of your model/serial label located on your unit. 
  
  Please remember to retain possession of your unit and original model/serial sticker until a resolution is complete. Thank you for your cooperation, and we look forward to resolving this matter.

  Customer Answer

  Date: 07/02/2025

  
  Complaint: 23474342
  
  I am rejecting this response because:
  
  The refrigerator has not been fixed Ill text you picture of receipt .I sent them picture to ** today July 2nd they responded with another technician coming next Wednesday who I also talked to today and they maybe will drive 5 hours to come fix it they will get back to me not sure if possible. So going on 6 weeks no refrigerator. Thank you *** ****** I guess Ill use my mortgage money to go buy a new refrigerator cant live like this any longer Ill wait til Monday but thats it the refrigerators r on sale right now And they said Wednesday is only day there can come Ill have to take day off from work . My husband passes away 3 years ago Im on my own cant efford this thanks 
  
  Regards,
  
  ******** ******

  Business Response

  Date: 07/10/2025

   7.10> Dear ******** ******,
  Thank you for bringing your concerns to our attention regarding BBB Escalation ********. Our records indicate that this customer had a recent completed repair service under repair number RNN250702026618, with ************************** ***********, Phone number ************.  Thank you for your cooperation in resolving this matter. ** considers this case closed. 

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** products are horrible. Thieves at work. Robbing senior citizens of their hard earned money to the tune of ****** that is not even 2 years old. Not working and no-one will repair it I am out of their zip code. But all was good to take my money to put in the unit. Your customer service is useless. *** in your tech support insisted all she can do is give me the numbers I already called I am blasting this all over social media. You sold me a warranty no one will honor. You are a disgrace of a company. Attorney General is next on my list. I promise I will not stop.. I am sure no one will call back. When the mold starts growing you will have other problems to deal with.

  Business Response

  Date: 06/17/2025

  06/17 - You will have to find a local independent contractor familiar with LG air conditioning products. LG Pro Dealers are listed first because they have attended LG training, are committed to providing you with an excellent experience, and can offer extended limited warranties on select products. However, LG is unable to offer repair for your product. Please utilize our local independent contractor network for a repair. https://www.lg.com/us/residential-hvac/findcontractor. LG considers this case closed.

  Customer Answer

  Date: 06/17/2025

  
  
  Complaint: 23474254
  
  
  
  I am rejecting this response because:
  I have contacted all of the so-called tax in my area that are listed as your providers not one of them will agree to work on it as I am not in their ZIP Code so you need to update your text and send them to school and notify people when they purchased Your equipment that it is quite possible. There will be no tech available to service it. You need to provide a tech for me as there are none in my area.
  
  
  
  
  
  Regards,
  
  
  
  Rosemarie Curzio

  Business Response

  Date: 06/25/2025

  06/25 - Please utilize our local independent contractor network for a repair. https://www.lg.com/us/residential-hvac/findcontractor. LG considers this case closed.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an ** washer and dryer from Lowes home improvement in November. We didnt have the set for more than a couple of weeks and started to have issues with the dryer. We contacted ** and they sent out a tech and said there was nothing wrong with the machine. 6 months later after continuing to have the issues, the dryer caught on fire. We contacted ** again and they sent another tech out and he took the dryer apart and verified it caught on fire and was irreplaceable. ** has continued to tell us that the case has been elevated and they will be contacting us for a solution. Each day my wife and I have to call them and they say the same thing we can send an email. Its now been weeks and we have no response and still without a dryer. This is very frustrating that they are not standing behind their product and obviously dont take safety very seriously for their consumers. We have little children in the house and when the dryer had caught on fire and filled the house with smoke my son ran out and told his mother about it. This was a very a scary situation for my wife and our children.

  Business Response

  Date: 06/17/2025

  06/17 - This customer’s complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your LG products, and we deeply apologize on any inconvenience you experienced. LG would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** refrigerator April 19 and it was delivered April ***** has stopped cooling and is making a roaring noise.I am getting the run around from ** saying they cannot locate a warranty repair person or availability in the ******/********** area. They constantly say they have submitted it to their locator department. No one is owning or resolving my solution. My 2 month old refrigerator and freezer temperatures keep climbing.

  Business Response

  Date: 06/16/2025

  06/16/2025

  Hello Ms. Hancock,
  

  This is Carlise, Presidential Liaison with LG Electronics’ Presidential Escalations Department.
  

  Thank you for your feedback, and I want to sincerely apologize for the difficulty and delays you've experienced in getting your refrigerator serviced. We understand how upsetting it is to deal with a non-cooling refrigerator—especially with it being just two months old—and we appreciate your patience throughout this process.
  

  Our records now show that a service appointment has been successfully scheduled with one of our in-house LG technicians for June 25th between 8:00 AM and 12:00 Noon.
  

  Please be assured that this repair will be handled under warranty, and we’re committed to making sure this issue is resolved quickly and thoroughly. If anything changes or if you need further assistance ahead of the appointment, feel free to reach out directly.
  

  Thank you again for allowing us the opportunity to make this right.
  

  Sincerely,
  

  Carlise
  Presidential Liaison
  LG Electronics – Presidential Escalations Department

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** Washtower online through **'s website on November 1, 2024 for $1,842.38. Order #**********. We received the ********* and decided to return the unit and purchase a different washer and dryer through the ** website on December 4, 2024. Order #**********. The company that delivered the second order was RXO. At the same time they delivered order #********** on December 11, 2024 they picked up order #********** from us to be returned to **. We assumed that ** received our returned item and would then be refunded as were returned the item within the return window. I don't know if RXO or ** is more at fault for the negligence in the return process but both companies are claiming to not have documentation that the unit was returned. I have spent many hours on the phone with **'s customer service as well as RXO's customer service and have not achieved a resolution and have not been refunded. I would like help in getting to the bottom of this with the goal of receiving our refund as soon as possible. We will no longer purchase items from the ** website as their customer service has proven to be incredibly substandard.

  Business Response

  Date: 06/16/2025

  06/16/2025

  Hello Mr. Lerud,
  

  This is Carlise, Presidential Liaison with LG Electronics’ Presidential Escalations Department.
  

  Thank you for reaching out and providing the details of your experience. I want to sincerely apologize for the ongoing frustration and lack of resolution you've encountered regarding your Washtower return and refund. I understand how disappointing and time-consuming this has been, especially after making multiple efforts to resolve the issue through both LG and RXO.
  

  I’ve escalated your case to our internal Sales Support Team and provided them with the order numbers and delivery/return information you shared. I will personally follow up with their team to ensure this receives priority review.
  

  Additionally, I’ll be contacting you later this week to update you on the progress and discuss any further details we may need to help move this toward a resolution. Our goal is to investigate the return logistics fully and get your refund processed as soon as possible.
  

  We appreciate your patience, and I’m committed to staying with this until it’s resolved.
  

  Sincerely,
  

  Carlise
  Presidential Liaison
  LG Electronics – Presidential Escalations Department