Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

• 

  LG Electronics MobileComm USA Inc

  10101 Old Grove Rd San Diego, CA 92131

• 

  LG Electronics USA

  LG Rebate Center Program # LGB4-08 P.O.Box 7800 Louisville, KY 40257

• 

  LG Electronics USA

  4300 N Point Pkwy STE 202 Alpharetta, GA 30022-4102

• 

  LG Electronics

  417 Saint Ives Dr Severna Park, MD 21146-1024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a computer monitor last August it is still under warranty and I was told I wouldn't have to pay for anything they sent me a box to send it back in with no shipping label to send it back with for repairs. That was about 3 months ago since then I have received several emails with attachments in them. That can not be opened. I asked them to send it through regular. Mail they say that they can't do it that way . I have asked they send it ***** cod they haven't answered that one yet I cannot check on my elderly family or my part-time work So I bought another monitor and it doesn't work eighter

  Business Response

  Date: 06/23/2025

  06/23 - This customer’s complaint
  has been received and carefully reviewed. We sincerely regret that the customer
  has experienced difficulties with this unit. We acknowledge the receipt of your
  concern regarding your LG products, and we deeply apologize on any
  inconvenience you experienced. LG would like the opportunity to review the file
  for potential further assistance. 

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called ***************** on the 2nd of june for a out of warrenty repair, Shipping adress was wrong after 20 days of calling I could not get a shipping lable with the correct adress. I have disputed the charge with my creditcard company as I felt that i would not be able to get a refund as I would just keep hearing somthing will be done, but nothing will ever be done

  Business Response

  Date: 06/23/2025

  06/23/2025

  Dear Mr. Bierdz,
  

  Thank you for contacting us and sharing your recent experience. My name is Carlise, and I’m a Presidential Liaison with LG Electronics’ Presidential Escalations Department. I want to sincerely apologize for the inconvenience and frustration you've experienced while trying to get the correct shipping label for your out-of-warranty repair.
  

  I understand how discouraging it can be to repeatedly follow up without resolution, especially when timely service is expected. I also recognize your concern about being charged without receiving the support you needed, and I appreciate you bringing this matter to our attention.
  

  I’m currently reviewing the details of your case, and I will personally reach out to you this week to further discuss your situation and next steps. We take these matters seriously, and I want to ensure that we address your concerns appropriately.
  

  Thank you again for your patience, and I look forward to speaking with you soon.
  

  Warm regards,
  

  Carlise
  Presidential Liaison
  LG Electronics USA

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four months ago we bought a ***** dollar dryer from Lowes It is an ** which we thought was a ***utable , on top of things kind of company well the dryer is not drying the clothes. come to find out that ***** does not back any ** product. You have to contact ** directly and they send out a Sears ***air man, if you are lucky. Then their own *** told us that with the dryer we bought you have to dry your clothes on the manual setting, enter the amount of time on your own, and Turn off energy saver. REALLY? You buy a 1000 dollar dryer with five different settings and controls but you cant use them at *** they come out an tell you they fixed it and house use it on manual i do cuz what else can i do? then after about 8?loads all the bells and whistles are still singing and lighting up bug the dryer is not working. No heat no turning. and now we have been waiting 9 days for the ***** tepairnan. i took today off for it. they cancelled. I have not had a dryer for two weeks Is this how a company line ** is supposed to treat their customers? *********

  Business Response

  Date: 06/23/2025

  06/23/2025

  Dear Ms. Pikus,
  

  Thank you for reaching out and sharing your experience. My name is Carlise, and I’m a Presidential Liaison with LG Electronics’ Presidential Escalations Department. I want to sincerely apologize for the ongoing difficulties you've encountered with your LG dryer, as well as the service delays and miscommunication that have added to your frustration.
  

  We understand how important a working appliance is, especially after making a significant investment. It’s understandably upsetting to go without a dryer for weeks, especially after taking time off for a missed service appointment. You deserve timely support and a product that performs as expected.
  

  At the moment, I do not see a repair ticket under your name or the contact information provided, so it’s possible the repair request may be listed under a different name or phone number—perhaps a spouse or household member. I would appreciate the opportunity to confirm the correct account so I can investigate further and help move this forward as quickly as possible.
  

  I will reach out to you this week to personally discuss your case and make sure we work toward a resolution. Again, I’m very sorry for the inconvenience and truly appreciate your patience as we look into this matter.
  

  Warm regards,
  

  Carlise
  Presidential Liaison
  LG Electronics USA

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this 30 inch glass 5 burner 6.3-cu ft self cleaning air fry convection oven we had cleaned the oven once, The glass in the front of the oven shattered after a slight tap from a pot. This happened 5/14. Nothing that should have caused this to happen! We looked up on other sites that this is a possible flaw with G.E. and ** ovens. We have been on the phone with ** numerous times We got to what they call the ****************************** Which someone slipped and said thier legal department)They were going to send a repair person on 6/11 we recieved a AI message that no one was available until 7/11. We had waited the whole day in June 11 for someone to come and since have not been able to get in contact with the ***************************** This is the only ones that can offer another option. The latest we saw was a anothoer contact number for a repair. We have been without an oven since 5/14 this has been. The whole unit is substandard as the top doesn't clean well and there are marks on the glass even as we try to be careful. The back is impossible to clean

  Business Response

  Date: 06/23/2025

  06/23 - This customer’s complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your LG products, and we deeply apologize on any inconvenience you experienced. LG would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to a guy Jun 20th 2025 at 10:48am EST he refused to help me for ************************************************* speak english properly.The then hung up on me after 15 minutes of refusing to help me and telling me that what I am telling him is a lie and not true, and refused to provide me with an emial to send him a photo of the model number on the laptop after telling me that.I have to have the laptop sent back by no later than Jun 20th, 2025 if I want a refund and I can not do that unti I know if I need one or not. and ** refuses to provide me the informatio nI need on my laptop model : ** Gram 15Z90S 15.6" FHD Touch Ultra 7 Processor 155H 16GB 1TB SSD W11H U CASE NUMBER: CNNG50620060692 I go into Spine Surgery next week and will be bedbound for 45 days and not able to return my computer.

  Business Response

  Date: 06/24/2025

  06/24 - This customer’s complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your LG products, and we deeply apologize on any inconvenience you experienced. LG would like the opportunity to review the file for potential further assistance. We see you have been in contact with the escalations coordinator, Amiraht. She will provide updates for this case from this point forward. Thank you

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents purchased a new ** refrigerator for me 4 years ago, and it came with a 5-year warranty through the manufacturer. The compressor failed while under warranty and ** confirmed they would cover replacement and labor costs, and on February 1, I spoke with the company's customer service via phone and was told they were sending out a technician to fix the refrigerator. Yet no technicians ever came and nobody reached out to contact me. I have since spent many hours on the phone with **'s customer service and each time they confirm I'm owed a warranty claim, and say they are escalating my case and will call me back within a day, but have never called me back. I have documentation of the many phone calls I've made with them over the past 5 months, and they have made no attempt at resolving my defective fridge despite admitting they owe me under their warranty. I was told by a local fridge technician that ** is notorious for not paying their subcontracted techs in full for warranty claims which is why the local companies refuse to work for them.

  Business Response

  Date: 06/20/2025

  06/20/2025

  Hello Harrison,
  

  This is Carlise, Presidential Liaison with LG Electronics’ Presidential Escalations Department. Thank you for bringing this matter to our attention, and I sincerely apologize for the extended delay and frustration you’ve experienced.
  

  What you’ve described is not the standard of service we strive to provide, especially in a situation where your refrigerator is still under warranty. I understand the inconvenience and time you’ve invested in trying to get this resolved, and I truly regret the lack of follow-through you’ve encountered.
  

  To personally address your case and help move things forward, I will be reaching out to you within the next 1–3 business days. If there’s a preferred time or number to contact you, please let me know so I can be sure to reach you directly.
  

  Thank you again for your patience—I look forward to speaking with you and working toward a resolution.
  

  Sincerely,
  

  Carlise
  Presidential Liaison
  LG Electronics – Presidential Escalations Department

  Customer Answer

  Date: 06/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23494599, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Harrison Burrows

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my LG Dryer on 12/27/24 at **** ***. I have only had the
  dryer for about 6 months now. I noticed that the dryer seal was
  damaged and not working properly. I took pictures of it and emailed
  it to customer service at LG. LG said that they didn't see anything
  wrong with the dryer.
  
  I requested someone to come out because it seemed that the dryer was
  also running very hot. They sent a technician out to an old address
  in Southern California that I have not lived in since 2018. When I
  called back to inform LG of the error, they refused to send someone
  out again, stating that I first need to submit proof that my dryer
  vent had been cleaned.
  
  This is so upsetting for me, the dryer was damaged right from the
  factory and LG was unwilling to send someone out right away to look
  into it and honor the warranty, to make matters worse I am recovering
  from major surgery and this situation has really upset me.
  
  Attachments:
  
  RPM HVAC Service Inc, Dated 6/5/25
  Receipt for Dryer Vent Cleaning, Please see technician note, dryer
  vent was extremely clean at the time of service, but cleaned at
  customer's request.
  Cost $150.00, not needed but required by LG
  
  
  Hye Tech Appliance
  Inspection, Confirmed as customer stated Dryer Seal is not working properly
  Cost $85.00
  
  Total spent so far $235.00 to prove to LG that I needed my dryer to be repaired.
  
  I am requesting reimbursement of $235.00 for these unnecessary steps
  in order to repair my dryer. Also, I am requesting a new replacement
  dryer. I purchased a new dryer and it was defective. LG has not
  treated me fairly and has put me under undue distress as I am trying
  to recover from major surgery. I am disappointed in LG, I always
  thought very highly of the brand until now. I can't believe you treat
  your customers this way.
  
  ****** *******
  ###-###-####
  
  unable to forward photos files are to large

  Business Response

  Date: 06/20/2025

  06/20 - This customer’s complaint has been received and carefully reviewed. We sincerely regret that the customer has experienced difficulties with this unit. We acknowledge the receipt of your concern regarding your LG products, and we deeply apologize on any inconvenience you experienced. LG
  will be unable to approve the unit for refund,
  or exchange at this time. The resolution provided is directly from the
  handling agent in accordance with the Return Authorizations Department’s
  policies and procedures. We see you have a repair scheduled on 06/25 with a direct LG tech. Your case manager, Amiraht will provide updates for this case from this point forward. Thank you.
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a refrigerator in 2020. Have warranty still. The unit has stop working. Called ** warranty center and they have been given me the run around every since. They repeatedly tell lies. They stated there was not technician that could service or repair it in my area. My case went to the ********* Liaison team ****** but still couldn't resolved the issue. They told me that I could get a replacement or refund, but they refused to do so. I've been dealing with this three weeks. Each department repeats the same thing This treatment is unhuman to live without the necessities of life especially when you're on medication (insulin) that has to stay cool. I can not afford another refrigerator therefor I'm depending on my neighbors. I've had food spoilage, limited food choices, lost medications and this has reduced my quality of life This issue needs to be resolve asap.

  Business Response

  Date: 06/19/2025

  06/19/2025

  Dear Ms. Burnett,
  

  My name is Carlise, and I’m reaching out on behalf of LG Electronics’ Presidential Escalations Department. I want to sincerely apologize for the distress and hardship this situation has caused you. We understand how vital refrigeration is—especially when it comes to preserving insulin and other essential items—and I deeply regret the impact this has had on your health and quality of life.
  

  I’ve reviewed your case and understand that it has been ongoing for several weeks without resolution. Our team, including Alexis, has been actively working to locate a certified technician in your area. Unfortunately, per our current policy, we must allow up to 15 days for this effort before escalating the case to our Return Authorizations Department for an alternative resolution, such as a refund or replacement.
  

  Please know this delay is not a reflection of a lack of concern. Rather, it is part of our internal policy that must be followed before additional steps can be taken. I recognize how frustrating and disheartening this process has been, and I want to assure you that we are continuing to monitor your case closely.
  

  If a technician is not secured by the end of this 15-day period, we will take immediate steps to move your case forward for final resolution.
  

  I will continue to track your case personally and will ensure you receive updates as soon as there is any change in status. Thank you again for your patience, and please don’t hesitate to reach out if you need further assistance in the meantime.
  

  Sincerely,
  

  Carlise
  Presidential Liaison
  LG Electronics – Presidential Escalations Department

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a front load washing machine 3 months ago its leaking water! I called to get it fixed its still under manufacture warranty I have received 4 separate appointments from 7am to 4pm which no one ever showed up to fix the machine!! I called and complained to ** I got nothing but Im sorry and a new appointment! I have went through the president **** at ** and still nothing! I am not on my 5th appointment waiting for someone that will never show! I really just want my washer fixed!!! Please help!!

  Business Response

  Date: 06/19/2025

  06/19/2025

  Dear Ms. Mitsch,
  

  My name is Carlise, and I’m a Presidential Liaison with LG Electronics’ Presidential Escalations Department. I want to sincerely apologize for the repeated service failures you’ve encountered—we understand how upsetting and inconvenient this experience has been, and you absolutely deserve better.
  

  I see that you have been scheduled for multiple appointments without any technician showing up, and that even after reaching out through the Presidential Escalations team, your washer is still not repaired. I completely understand how exhausting and frustrating this situation must be, especially for an issue covered under warranty.
  

  We are currently checking with Sears to confirm whether a technician was able to attend the service appointment on the 18th. If the issue has still not been resolved, we will escalate this matter again and ensure it is not simply passed along without action. I am personally committed to following up and keeping you informed on the next steps.
  

  While our Return Authorizations Department typically requires a 30-day period to review a case for a replacement unit, we are treating your case with priority given the repeated failed service attempts.
  

  I will follow up with you directly once I confirm the outcome of the most recent service appointment. In the meantime, please feel free to reach out if there are any updates or if the technician did not arrive again.
  

  Thank you again for your patience, and I truly regret the inconvenience this has caused.
  

  Warm regards,
  

  Carlise
  Presidential Liaison
  LG Electronics – Presidential Escalations Department

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/25 I purchased an ** refrigerator from Lowes. It delivered on 2/17/25. The end of April 2025, it developed a crack on the inside liner. On Friday 5/9, ** service technician came to my house & inspected the unit. His resolution was to put a piece of tape on the crack. I refused saying it's a brand new unit, it shouldn't crack & taping it was not the solution. Because the unit would need to be replaced (not repaired), he sent all the information to management. I called ** seven times and was told each time that it was being escalated and that I would receive a call back withing ***** hours. Never once did ** call me back. After all the phone calls, they are saying the manufacturer warranty does not cover physical damage. I told them this was not damaged or misused in any way and I continue to tell them that the liner was defective, it always had ************** that resulted in the crack. There are a couple other spot that I am sure will crack over time. The liner of a refrigerator should not crack with normal use. It's defective and they are unwilling to recognize that. I would like the refrigerator replaced or refunded. Amount paid $2069.10.

  Business Response

  Date: 06/18/2025

  6.18> Dear Denise King,
  Thank you for bringing your concerns to our attention regarding your recent experience with LG policy and procedures. We sincerely apologize for the difficulties the customer has faced with their unit. Our records indicate that this customer was scheduled for a service repair under RNN250509040188 where the technician has noted physical damage which is not covered under LG's warranty policy. He has recommended "liner tape" as a resolution for the damage. There is nothing LG can do to assist in this matter. You may reach out to your dealer for any further assistance. We would be unable to supersede as any decisions or offers which are provided based upon their guidelines, policies, and procedures. LG considers this case closed.