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Business Profile

Commercial Products Distributors

TriStar Products

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Products Distributors.

Complaints

This profile includes complaints for TriStar Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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TriStar Products has 7 locations, listed below.

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    Customer Complaints Summary

    • 65 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a powerfit elite from this company. After returning it 3 times for a defective product they have not replaced it or refunded my money. Since @August 23 I have been on the phone every week to find out where my replacement is. The tell me to be patient. I have talked to at least 10 different customer service representatives and no help. Try to talk to management and am told there is no one to talk to. I have also purchased the 6 year service agreement which states that for any reason I can get a replacement.

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HELLO, I BOUGHT A POWERXL AIRFRYER AT BJ'S AN IN LESS THEN 6MONTH'S IT BROKE ON ME. SO I CALLED POWERXL AN THEY TELL ME TO GET A NEW ONE I HAVE TO SEND BACK THE OLD ONE AN I HAVE TO PAY FOR SHIPPING AN HANDLING WHERE CLEANING I SHOULDN'T BE PAYING FOR THERE MISTAKE. WHY DO I HAVE TO SEND IT BACK IF THEY ARE SENDING ME OUT A NEW ONE, WHAT SO I CAN SEND BACK THE OLD ONE AN THEY CAN FIX IT WELL THAT WOULDNT BE A NEW ONE!!!!

    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an powerxl airfryer from bj's where i live an in less then 6 moths the power doesn't turn on it stopped working in mid of cooking food. I called power xl an told them my issue an sent them all the pictures they asked for thru my brother cuz it is under ********. so now i am being told to get a new one i have to pay to send it back to get a new one, i think it is pretty unfair i have to pay to have it shipped when there product broke on me in less then 6 months.

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Power Air Fryer and protection plan. The unit failed and I paid (*****) to have unit mailed back and replaced. They no longer make this unit and I was told that they would send me my monies back of ****** on June 28, 2022. I have in good faith called this company 10 times as of today to get my monies returned and consistently have been given the run around. 05/31-06/07-06/20-06/28-07/15-08/08-10/07-10/10-10/20-11/23/2022 As of now they have my defective unit and my money. I was told that they were escalating my ticket on 10/07/2022. Ticket number ********. That it should only take ***** days to receive check. On 10/20/2022 they verified my email and sent me Ticket number: ******** Dear ******,Your check has been requested.Amount $****** Please allow 10 to 14 business days for delivery.Please reply to this email with any questions or responses. Creating a separate email may cause delays.Thank you,Customer *********************** LLC Email Hours:Monday - Friday 9am to 9pm ET Saturday and Sunday 9am to 5pm ET Internal ID: ref:_00D3iGVGu._5003iO3aiC:******** they are saying they need to research to find the missing check. Order numbers ***************** and **************** Ticket # ******** I would like ****** plus the ***** shipping. Please help me get my monies back Thank you, *************************

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered this air H3432****3333**36H on tv about 6 weeks ago. My wife was cooking some food in it. We have used it about 12 times since we had it. While it was cooking, it exploded. I called the company and they say they do not know how that happened. They do not seem to care. It will cost us $104 to ship it back to them. I do not feel I should have to pay to send it back to them when their product could&#**;ve killed someone.

    • Initial Complaint

      Date:11/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a similar issue as the complaint filed by another customer on 8/15/22. I too placed an order for a 360 Family Size Airfryer. Two auto pmts of 4 owed were successfully drafted via my bank debit card used at the time of order/purchase. That debit card has since been closed since we moved our account to another institution. I called Tristar customer service and provided them with the new Debit card number 30days in advance of the next payment draft date. The payment would not go through. I called again after noticing the payment had not yet been drafted, they entered the new debit card number again, again it was declined. I called again and was told the debit card number could not be replaced on the original order and the only way to pay for it was to provide a credit card. I provided a *********** credit card and asked them to charge the entire remaining balance of $112.26 She said the balance would be processed on the new card within 24 hrs. 3 days later I get a callthe charge did not go through and was declined. *********** customer service looked at my account, no charge was received and no decline was issued by *********** and confirmed there is nothing wrong with my card.. I called back again and spoke to two different people in corporate accounting at Tristar who were of no help except offering to re-enter the card number again. Its not an issue with the card but Tristar's inability to accept a substitute card number on an existing order. They dont get the issue and I have no way to pay them as the card number for any card added will fail to process until they fix their system to allow a credit card substitution and they will not accept a check or cashiers check for payment. I NEED A RESOLUTION FROM THIS COMPANY. I trying to pay my balance and move on. What company gives a customer so much trouble for trying to pay them??? They are treating me as if its my fault and Im lying. I will never do business with them again. .

    • Initial Complaint

      Date:10/24/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a indoor Grill , Power XL from ******* in ******, ****** . This is a health issue if continued to use this . The Teflon started to peel off onto my food . I used all precautions of cleaning properly no harsh cleaners , no scrubbing with any abrasive material. I followed all direction for cooking and cleaning. I lost my receipt but paid with my debit card less than 1 year . Normally the staff customer service they scan item in which pulls up my receipt. ******* has all new staff unbelievable as I'm sure there is a no good reason . just a way of scamming from paying employee benifits owed to them . the person that helped me wasn't properly taught how to deal with and how . AND THEY NO LONGER HAVE THIS ITEM ON THE ***** FOR SALE . Hmm Wonder WHY . Another SCAM ON THERE PART. NEADLESS TO SAY ROAD BLOCK AFTER ROADBLOOK . VERY IRRESPONSIBLE, UNPROFFESSIONAL, STUPIDLY, This Buisness Has put other businesses out of buisness . THAT AT LEAST HAD VALUES AND RESPECT. ************* FACT. NOT A PROSUMPTION A FACT OF THE REALALITY OF TRUTH. I TRY TO NEVER PRESUME ANYTHING . I BROUGHT THIS INDOOR GRILL BACK HOME TAKING UP SPACE I BOUGHT A DIFFERENT INDOOR GRILL NO PROBLEMS AT ALL , I want my Money back . and the stress and undue Burdon compensated . Under the warning Proposition 65 ********** XL is very toxic to a persons health even Death .

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was gifted a Pressure Cooker XL as a wedding gift in 2017. That cooker was faulty within a few months and was replaced by the company. The replacement caught fire in my kitchen on August 15, 2022. The cord literally melted where it gets plugged into the cooker. Luckily I was still in the kitchen and heard the fire start and was able to put the fire out with minor damage to my counter top. This machine is like an Instapot - add food, push some buttons and go about your business. If I were to have done that on August 15th I would have been homeless. In my opinion the company can count their lucky stars. I reached out to the company via phone and was requested to email pictures of my machine. I did that without a problem August 17th. I was informed that someone from management would be contacting my via email. Email is the only way management communicates. BS if you ask me but fine whatever. I email again on August 29th requesting an update on my replacement. I get no response so I call. The same lady I spoke to before answers the phone (the same lady I emailed pictures too). She informs me management has my information and my claim is in review. I ask to speak to management on the phone and was denied because management only communicates through email. I call again today September 22nd because I have still not received an email from management. The same lady answers the phone. This time she tells me an email from management was sent to me this morning and she forwarded the email to me since I had not received it yet. The email stated that the gift from 2017 could not be replaced. I requested to speak to management because the email was wrong. The machine that caught fire was not my gift it was my replacement. Once again I was denied because management only communicates via ( that clearly takes 5 weeks). I told the lady I'd be contacting the BBB and that's what I'm doing. I have replied to the email sent from management and currently waiting.

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the PowerXL Duo on 6/28/22, which the full charges of $153.69 were to be billed against the credit card I provided for 3 payments. The first payment was made at the time of purchase for $57.03. I received a call from a representative at Express Response advising me my 2nd payment for $48.33 was declined and proceeded to tell me the last 4 digits of the card number. I told him that is not MY card number. I contacted my bank and they show NO charges have been declined. When I received a second call from Express I was told again my card was declined (again on a card that is not mine) and he told me to do research. I told him I had done my research, no declines were made on the card they used for the 1st installment, so I want to know what they did with MY information. I believe they have mishandled my credit card information.

    TriStar Products is NOT a BBB Accredited Business.

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