Reviews

Review Details

• Review fromAdolph A

  Date: 07/24/2023

  5 stars
  My experience with their gutter cleaning services was truly commendable. The customer service representative was personable and successfully arranged an appointment. Their team displayed promptness and courtesy in all communications. On the day of the service, they arrived punctually and demonstrated great efficiency in their work. The task was completed both swiftly and effectively, attesting to their professionalism and dedication to quality service.

• Review fromScott R

  Date: 07/20/2023

  1 star

  Scott R

  Date: 07/20/2023

  Terrible ***************** Zero Accountability, Only in to it for the Money. Stay away from this train Wreck.

  Ned Stevens Gutter Cleaning & General Contracting, Inc.

  Date: 07/27/2023

  You were given an appointment ahead of our current lead time, which pushed you up ahead of customers that previously booked. As we explained to you multiple times, a human error occurred which caused the job not to be scheduled on the date originally given. We apologized multiple times for the error, yet you chose to speak harshly to my agents and one of my supervisors. Not sure how you say we are only in it for the money when we never charged you for anything?

• Review fromPat C

  Date: 07/16/2023

  1 star

  Pat C

  Date: 07/16/2023

  One of the worst customer service experiences Ive ever had. In November of 2022, I was looking for quotes for gutter **************************** Stevens was one of the companies I contacted. They told me what it involved but when I asked about scheduling an appointment, I was told they dont schedule specific days, which was unsatisfactory to me, because I want to chose a *********** that works with MY schedule. All that they said was they would contact me when they were on their way, which again, was unsatisfactory. They took some information but never to my knowledge did they send a contract/ agreement for me to sign to confirm that I wanted to officially hire them for the job. They contacted me in mid-December, at which time I told the representative that I was tapped out financially & could not afford to have the service done. The representative said they would check back in June for a follow up. Had they actually done so, I would have told them that someone I knew had already cleaned my gutters for ****** did not need them to do it. Instead, they showed ** in June & had done the job (without my permission) in a text. I cant access texts or email while Im at work, so I did not know they had gone to my home, said they did the job & billed me until later on. I registered my concerns to a rep the next day, then called again a day later & the rep I spoke to first told me they had recorded my phone calls with them & implied they were proof I had committed to their service which was a pressure tactic in my opinion. If they had recordings of my call, they would have known about my financial situation. I asked the rep if I could possibly do some kind of payment plan & he said I could do one for $50 & they would send me something to confirm that, but they never did. Instead, they are pressuring me to pay in full & will add additional charges if I dont after a specific period of time. Turns out the only thing they were good at was stressing me out & making me feel threatened.

  Ned Stevens Gutter Cleaning & General Contracting, Inc.

  Date: 07/27/2023

  On 12/12/2023 you asked my agent to delay the service that you had book to June 2023. We only did what you asked us to do and we are happy to honor the payment plan discussed. This is an unfair review as my company only did what you asked of us to do.

• Review fromAmir K

  Date: 07/11/2023

  5 stars
  In terms of pricing, they were transparent and reasonable. I received a detailed invoice with a breakdown of costs, and I can confidently say that their services are worth every *****.

• Review fromRobin M

  Date: 06/27/2023

  1 star

  Robin M

  Date: 06/27/2023

  Terrible service. Were here so briefly that I dont know if they did anything. And the people who did the work couldnt communicate with me. Then they double billed me

  Ned Stevens Gutter Cleaning & General Contracting, Inc.

  Date: 07/07/2023

  We refunded the issue regarding the billing that was a technical error and we are sorry for that, as far as any work performed, we fully guarantee our work and if you have any concerns we would be happy to have a crew back out to your home immediately.

• Review fromMia J

  Date: 06/18/2023

  5 stars
  The new gutters not only look exceptional but also work flawlessly, offering crucial protection for the exterior of my house. Their attention to detail and workmanship are top-notch.

• Review fromLiam S

  Date: 06/02/2023

  5 stars
  The team walked me through the process, explaining each step and ensuring I understood all my options. This allowed me to make the best decision for my property, considering both aesthetics and functionality. The installation was completed swiftly and efficiently, without compromising quality or precision

• Review fromMarvin J

  Date: 05/20/2023

  5 stars
  Had a great experience using their gutter cleaning services. The customer service rep was friendly and able to book me an appointment for the following week. Their team came and everything was done by the time I was home from work. Great job!

• Review fromTroy R

  Date: 05/06/2023

  5 stars

  Troy R

  Date: 05/06/2023

  The team was prompt and courteous in their communication. On the day of service, they arrived on time and were efficient in their work, completing the job quickly and effectively.

  Ned Stevens Gutter Cleaning & General Contracting, Inc.

  Date: 05/08/2023

  Thank you for your review!

• Review fromAshley J

  Date: 04/30/2023

  5 stars
  Great company! They showed up right on time for our appointment and were courteous and professional. They cleaned our gutters efficiently and properly cleaned up the debris after they were done. We were very pleased with their services.